Rated 4.4 out of 5 by 202
Rated 3.0 out of 5.0 by Alyce San Antonio Mixed review
First, I want to compliment Leah who was working the front desk when we arrived. She really went above and beyond to help. We had requested a downstairs non smoking room but somehow that request got lost. Leah carried our suitcases upstairs for us! She got a fan for us because it was so hot and we had no air conditioning. She mailed postcards for us, recommended a wonderful place to eat. She was truly fantastic and went out of her way to insure that we were satisfied.
The room we were in smelled of smoke. We were assured that all rooms were non smoking but our room had been a smoking room at one time and still had the smell. There was a door to a hallway next to our room that had a no smoking sign on it. I suspect that was the truly non smoking area of the hotel.
We request a change of room for the next night and were moved downstairs to a non smoking room. Again, the girl at reception carried the suitcases downstairs. Our experience the second night was great.
14 September 2014
Rated 5.0 out of 5.0 by AlisonJ Convenient and comfortable
All good. Bed comfortable, staff friendly, generally clean and airy. Toby Carvery next door provides good food.
Shower in the bathroom (not very powerful) and no bath. Not a big issue, but when I'm away from home, I like to take the opportunity to soak in the bath.
13 September 2014
Rated 1.0 out of 5.0 by walker77 Sleep?
The hotel was not the best I have ever stayed in, the staff were very friendly. This however was the only positive. The bed was uncomfortable it was too soft and every time I turned over it bounced me around so I did not sleep well on the first night.
On the second night I had the worst experience I have ever had in a Holiday Inn hotel (or any for that matter). The hotel placed me and my family sandwiched between two groups of party goers. The walls were thin and you could hear everything that the groups said and the noise they made. This all started at 1am and finished after I spoke to one of the groups making the noise at 5am. Luckily my four year old son somehow managed to sleep through it all.
10 September 2014