Rated 4.4 out of 5 by 211
Rated 3.0 out of 5.0 by sailor1943 such a let down
we went for a few days away for a nice relaxing break, it could have been but for so many minor things overall the staff and service were excellent, on day one went to the bathroom, used a tissue the last one in the box!! evening day two empty box still in holder removed placed on top of holder, at three box of tissues in place, day one went for shower got water right was in an accessible room, the floor was awash with bubbles, took ages to clear up it seems the seal on the shower gel was leaking!! reported in the morning none to happy to find replaced by hand wash not gel/shampoo when went for evening shower!! the hand wash by the sink was empty on arrival and on check out after a three day stay!!
the Wi-Fi (advertised as free) was not working in the room we were in though seemed to be in the reception area, were told no problem but discovered at breakfast lots of other guest had problems were assured the problem would be looked at that day, if it was it didn't improve the system, one of the receptionist did say it was an on-going problem such a pity guests could not be told, we did try a couple of I/D log ins supplied via reception when tried in room poor signal or no signal!!
The selection of food at breakfast was good but the dining area can only be described as cosy tables so close with my walking problems found it difficult was lucky not everybody came to dine at same time
12 October 2014
Rated 5.0 out of 5.0 by jackie9897 York
Excellent staff=friendly and helpful
11 October 2014
Rated 4.0 out of 5.0 by Simon01634 Nice room
Enjoyable stay, shame about the bed it was uncomfortable and sloped towards the centre.
Good variety breakfast.
09 October 2014