Rated 4.3 out of 5 by 46
Rated 3.0 out of 5.0 Only Bad thing about GA-Fla. Weekend
Check in took 45 min. Was not recognized as a Rewards Club Member. Desk Clerk spent 20 min. Trying to come up with theory as to way rate was $20.00 more than when the room was booked. Then spent another 15-20 min. on the phone with the manager and they tried to rationalize why the room rate was different. I felt as though I was being accused of presenting a falsified conformation print out by the manager as the clerk continued to answer his question and telling him the date of the print out, that the print out had the web site address printed on the bottom. A complaint was sent to the IHG rewards club and was answered within 48 hours (November 8,2013). The response was that the hotel management had been notified and that I should hear from them via e-mail within 48 hours. As of today (November 21, 2013) no response has been received. On a positive note the lady that was on duty during breakfast done an excellent job. Every thing was good and for the first time after many stays at Holiday Inn Express properties across the south east the biscuits were very good, not the normal hockey pucks.
21 November 2013
Rated 4.0 out of 5.0 by alohamoma Safe Parking, Clean and Quiet,
We were impressed with our safe parking, Cleanliness and quietness of our most comfortable room. Thankyou for having us. Also loved your Fernadino Beach.. Was very much impressed with your Fernadino Beach, how clean it was kept.
06 November 2013
Rated 5.0 out of 5.0 by DiverTom2 Great place to stay
This is one of the best Holiday Inn Express motels where I have stayed. The room was attractive, clean and comfortable. The morning breakfast was very good. The staff members with whom I had contact were cheerful and helpful.
My wife and I were very impressed and would highly recommend to others that they stay at this Holiday Inn Express when in the Fernandina area. I know that we will.
05 November 2013
Rated 3.0 out of 5.0 by Bill4704 Unfriendly from beginning to end!
Arrived at 1:30 PM and greeted with Kelsey telling me that rooms aren't to be occupied until after 3 PM. The rest of the defensiveness was just unbelievable! Where was "Hello! Glad to have you as a guest."? Just became a place to try to sleep and get a good night's rest......... instead of an enjoyable stay. Actually, we have stayed here before; however, "something changed"?
02 November 2013
Rated 3.0 out of 5.0 by navajo69 ok stay
The hotel in general was good. Comfortable rooms. The breakfast in this hotel for some reason was not up to Holiday Inn Express standards. Very poor selection.
23 October 2013
Rated 5.0 out of 5.0 by halt Great experience overall
Two stays a week apart. Returned for second stay because of the cleanliness and friendliness of the staff. We have put it on our list of places to stay while traveling in the area.
Recognized as a Priority member on first visit but not the second.
23 October 2013
Rated 5.0 out of 5.0 by joelana good location, great service
very friendly staff, good quality for the price. Clean and felt very safe.
22 October 2013
Rated 4.0 out of 5.0 by navajo69 very good hotel
This is one of the better Holiday Inn Express hotels I have stayed in. Very nice room with comfortable bed. The breakfast was very good as most express hotels are. The staff was very helpful.
22 October 2013