Rated 3.7 out of 5 by 57
Rated 4.0 out of 5.0 by Loadtoad Great Front Desk
I would like to thank the front desk and staff. Claudia was above and beyond helpful. She was very knowledgeable about the local area. She was also very friendly with all of us that were there. Thank You again, and pass along my thanks to Claudia and the front desk.
November 26, 2013
Rated 3.0 out of 5.0 by Uberonn Decent
The fitness center has no weights, only 1 cable machine and a useless "Total Gym."
The Internet is the worst I have ever experienced.
The pillows, though labelled "Soft" and "Hard," are just hard.
Outdated air conditioner/heating unit.
Staff is nice and amenities are good.
Breakfast is okay by today's standards, but not extraordinary. The gravy has decreased in quality in the past couple of years and the pancake machine is slow. I liked the waffle makers better.
Close to APG, which is good.
November 19, 2013
Rated 3.0 out of 5.0 by Danby A little rough around the edges
We have stayed here several times, and like it, but this past visit was not the best experience. 1) This is a 'baseball' hotel, serving the local Ripken complex, so you get baseball teams and parents. We are part of that and understand there is a bit higher noise level. This time (no fault of hotel), there was a particularly obnoxious team on our hall - kids running up and down hallways screaming, and parents out partying in the hallways for hours!! No consideration for other guests, despite requests for quiet. The front desk was eventually called and broke up the offenders. 2) I requested adjoining rooms and was told by staff "this hotel does not have adjoining rooms". I thought that fact must have slipped my mind, but come to find out, the hotel DOES have adjoining rooms - our friends who checked in after us got some. So staff either lied or is very ill informed about their own property, to the disservice of their customers. Traveling as a large family, adjoining rooms make travel immeasurably simpler, and that was withheld from us. 3) We requested a cot. It was delivered quickly. Later that night, a second one was delivered. It took 3 requests to get it removed from the room. 4) Heating system was broken in one of the rooms. It was serviced and resolved rather quickly. 5) We left the room early in the morning, removed the 'do not disturb' sign, returned 7 hours later and only half the room had been serviced, with no sign of room service, indicating they did all they were going to do. 6) TWICE we had to have room keys recoded because they stopped working. Let's hope this visit was an anomaly.
November 13, 2013