Rated 3.8 out of 5 by 29
Rated 5.0 out of 5.0 by Pastor123 Friendly and helpful staff
My family's stay was quite enjoyable, the cleanliness of the room and facility were very good.
September 5, 2013
Rated 4.0 out of 5.0 by Rapptor The Price for the location is too high
I am disappointed to see that Aberdeen SD room rates are higher than those for the rest of the state. I am a Platinum member, I travel for work and this hotel does not offer the same government rate as other properties in nearby cities. There is nothing special about Aberdeen to allow for higher rates such as a national monument or park. Its in the middle of nowhere. The front desk clerk was rude.
September 5, 2013
Rated 3.0 out of 5.0 by grrrrama Comfortable bed, good breakfast, helpful service at front desk
The only complaint I have is regarding the maid service. In 2 out of the 3 rooms we had the service was poor to none (212 and 213). One room did not have the beds made, I will admit there were somethings on the bed but not enough to make it impossible to make. The first night was great but the last we did not have any maid service. I will admit that one of my grandchildren must have put the "do not disturb sign" back on the door, but I feel that sometime from that morning to after 8pm someone would have checked it. We had to call down for towels at 9pm at night when we returned to the room. Also the garbage was not emptied in 2 of the roorms. The 3rd room was taken care of very well (room 211). This is the second time we have stayed at your hotel and the prior occasion 2 years ago everything was very good. I am hopefull that we just happened to hit a bad weekend.
August 21, 2013
Rated 5.0 out of 5.0 by James1948 Aberdeen Leg of Vacation
Great place to be. Great staff and layout of the reception.
Quiet....which is key for us....a great structure.
We appreciated the link to the connected Restaurant and great food and staff there. Wish we could have stayed longer.
August 8, 2013
Rated 2.0 out of 5.0 by Beaties room not cleaned
We did not get housekeeping!! We left our room at 11:30am and return at 6:00pm to fine our room had NOT been cleaned.
The manager was called in and finally did get me a 20% discount on that nights stay but was rather nasty to be about doing so. I do believe I should have had a big discount. We had guest coming to our room for a cocktail before going out to dinner, we had to cancel that.
August 7, 2013
Rated 4.0 out of 5.0 by Jonah68 Need better lighting
We always enjoy staying at Holiday Inn Express when we travel. The beds are comfy and room temp easily managed. The one thing we find is the lack of good reading light. As seniors, we seem to need more light for normal everyday and night activities from reading to dressing as well as making sure we don't leave things behind!
August 2, 2013
Rated 5.0 out of 5.0 by Djs1828 A extra night!!
We booked one night at the hotel because we were on our way home from a very long vacation. But when we got there and saw the hotel and then the room we decided to stay another night!! The room was big and very clean! It was a very quiet room as well. The person at the front desk was very helpful in telling us places to go take a walk and then dinner as well. The restaurant that was attached to the hotel was wonderful!!!
We would stay there again!
August 1, 2013
Rated 4.0 out of 5.0 by tatertot06 small pool area
the pool area is quite small and there were a bunch of older kids there that took up the entire side of the pool where the water slide doesn't come out and made it hard for my kids to swim. There were also 2 separate birthday parties in the breakfast area so we had no where to sit and chat with the family members that we were there to spend time with. Both kind of a bummer. It would have been great if they maybe could have used one of the meeting rooms instead. the lobby area is small and the employees were hard to find if you had a question. The room was nice and it had a big bathroom. My kids said the couch bed was very uncomfortable and had a hard time sleeping. we like staying at holiday inns because of the room size and them being able to accommodate the size of our family. this trip was a bummer.
July 26, 2013
Rated 5.0 out of 5.0 by Army2 .Facilities were very clean and service desk individuals were pleasant and efficient.
Overall a great place to stay. Will continue to utilize on travel.
July 24, 2013
Rated 5.0 out of 5.0 by suzeeQ Friendly employees
Our grand daughter was with us, and she LOVED the pool!!! It was very kid friendly, although a little rough on the bottom of the feet. She did get a few scrapes, from the cement, on the pool, being so rough.
July 22, 2013
Rated 5.0 out of 5.0 by Virtch Great Experience
My daughter and I recently stayed at the property and we're extremely pleased with the cleaniness of the rooms, the quality of the breakfast, and the pleasant service at the front desk. Would stay again anytime. Keep up the great work!
July 12, 2013
Rated 3.0 out of 5.0 by tracey582 NO INTERNET OR POOL
when we arrived they had informed us that the internet was down and that we could go to the lobby and connect or the restaurant. I prefer to sit in the comfort of my room in the PJs and do my computer work. Then they informed us the cool looking pool was being serviced so we couldn't use it, it was available the following day. They did tell us we could use the Hampton Inn Hotel pool which was next store, inconvenient.....had small children with and decided to do other things.
I would not had stayed at this hotel if I knew their pool was down and the internet would not be available.
I made the reservation on the phone at the location the same day I arrived and they never mentioned it, very disappointed in the experience with this stay.
June 19, 2013
Rated 2.0 out of 5.0 by dmv61 Nice room
I have stayed at many Holiday Inn Expresses and the rooms are always nice as were these. the girls at the desk should have been a little more concerned with the customer than with there own daily problems The breakfast was awful! The pancake machine was empty, you did not offer lite yogurt, the coffee was poor and the only fruit offered was bananas and they were so over ripened they were rotten and the bagels were hard. When I looked back in the kitchen and told the lady the pancake machine was empty she said oh I will check it and that took her 5 minutes to get out there and check it. I feel the cost to stay at Holiday Inn is a little high but I figure I am going to get a good breakfast so I take that into account.
May 22, 2013
Rated 5.0 out of 5.0 by Ob1947 Overall great Breakfast staff was 5 Star
Great Job by all the staff.
Attended a wedding in your
large meeting facility.
Well decorated. Great Food. Way to understaffed at the bars.
Your female manager shut her bar down and it put a horrible line at the one bar. many many people were fuming. She heard it but was not phased. Not a lot of passion .
May 3, 2013
Rated 2.0 out of 5.0 by DH3030 Let me know when the construction is done.
I normally prefer to stay at this location, but will make sure there is no construction before returning. Most annoying was a strong burning kerosene odor whenever the room hvac unit was running. Maybe it came from the refrigerated semi trailers running in the parking lot all night. The wind was from that direction. Everything else basketballenthusiast said was true.
If you have some people that are unhappy because of the construction and are discounting rooms, you should do it for everyone. In my opinion, this location shouldn't have even been accepting reservations due to the condition of the hotel.
I thought you would have the foresight to schedule the renovation around the basketball tournaments. Even out-of-state visitors know it's hard to get a room during tournament time.
March 31, 2013
Rated 2.0 out of 5.0 by basketballenthusiast Disappointed in repeat visit
Chose to stay again at this motel after a previous excellent experience. This time, however, we were very disappointed! The staff was VERY nice and friendly and tried to be ultra-accommodating, however: 1) the pool area was VERY hot and humid and so filled with chlorine odors that our children's eyes were red and burning and they coughed for hours after their pool time, 2) our room door did not close properly unless intentionally pushed or pulled to a locked position, 3) our room was not cleaned between night stays so we had no towels for showering the second day and had to run to the desk for towels, 4) the people in the room next to us cursed and fought during the night and made our second overnight sleep miserable, 5) the continental breakfast seemed limited and inconvenient due to the remodel project, 6) the hallway and room still had very strong glue/paint odors from carpet installation the day before our arrival. We were given a discount for our stay, but our friends had much better experiences at other motels locally.
March 17, 2013
Rated 4.0 out of 5.0 by Kr1234 Great service
The hotel was being remodeled during our stay, but the staff and construction workers were very accommodating. There was a really nice breakfast and the pool area was great. Some friends had difficulty with the noise of the pool from their too but ours was farther away so we didn't have any problem.
March 9, 2013
Rated 5.0 out of 5.0 by 2InHeaven Very Comfortable bed and clean room
It was very clean and the beds were so very comfortable.
The breckfast was very good.
Enjoyed staying there.
March 1, 2013
Rated 4.0 out of 5.0 by AO5150 birthday party
just used rm for bday party--asked for close to the pool and got on other end of 1st floor not that big of deal. when we went to pool lifeguard wouldnt turn on the slide bc it was the end of his shift and someone was supposed to be there any moment. when she came on she did turn on slide right away.
November 18, 2012
Rated 5.0 out of 5.0 by Squint Tired driver.....
This Holiday Inn Express is the reason we choose Holiday Inn hotels. It was a welcome sight as we drove through Aberdeen, after dark. We had made no advanced plans as to where we might stop and, lo and behold the HIE sign drew us in. The hotel and restaurant were busy, but the staff is well trained and it was a friendly, quick sign in. Despite a long line and a 30 minute+ wait, the Mavericks Restaurant was well worth waiting for, for supper. The food was excellent, making our stay the more satisfying. We know, that despite the busy hunting season, staff were patient and attentive. Yes, the beds were very comfortable. We would highly recommend this hotel to family and friends (those like ourselves who tend to travel off the beaten path). We will plan on stopping here again, in future. Well done!
November 10, 2012
Rated 5.0 out of 5.0 by pheasantwidow Great place to stay
My husband and I were staying in Aberdeen while on a hunting trip. The hotel was very comfortable, and our dog liked the biscuits! Great pool for the kids - or just me!
November 7, 2012