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Rated 4.2 out of 5 by 141 reviewers.
Rated 4.0 out of 5.0 by Memorable stay ! Just returned from this hotel after a memorable Hogmanay experience at the Stonehaven Fireballs Ceremony. The hotel is a clone of any Holiday Inn express, but the room especially the bathroom spotlessly clean , no sign of mildew ( a thing I hate) . Nice modern breakfast room with adequate choices. Where this hotel excels is the very helpful staff. Nice chat from the girls on reception, and very obliging male staff who unlocked the car park at past one in the morning on New Year's Eve to let us park in the complimentary car park. The car park is very small but we always managed to squeeze our little hire car in there. We had a fantastic experience at Stonehaven which was a 25 min drive away. There is also a bus that runs from Aberdeen to Stonehaven on Hogmanay if you don't want to drive. Thanks HIE your staff are lovely we will certainly recommend you to others !!! January 5, 2014
Rated 4.0 out of 5.0 by Ideal location This hotel is well placed for shopping and visiting Union Street, Aberdeen. The staff were helpful and made us very welcome. Breakfast was plentiful with a good variety of dishes. January 2, 2014
Rated 4.0 out of 5.0 by good service rooms clean and very comfortable,nice experience handy being close to town center good breakfast January 1, 2014
Rated 5.0 out of 5.0 by Excellent all round We arrived in Chapel Street early as we had just come off the Northlink Ferry and found the staff very friendly and helpful .They allowed us to leave our luggage as we could not book in until later and also offered us to sit in the lounge area if required . We cant give this Hotel and the staff enough praise ,everything and all staff was excellent , we have been before and will certainly come back again if we ever come to Aberdeen .Thank you to all the staff. December 23, 2013
Rated 3.0 out of 5.0 by central location noisy room decent breakfast Nice enough room , immaculately clean, pretty noisy, brilliant showerdecent breakfast . I found the receptionist who checked us in exceptionaly stern boardering on rude, I actually couldn't look her in the eye by the time I left to find the room, she didn't crack a smile once and was certainly not friendly or welcoming, I think her name was Christine. The other receptionist was more approachable. December 18, 2013
Rated 5.0 out of 5.0 by Enjoyable and great location We had a very enjoyable stay at the hotel with a breakfast to keep us going until well into the afternoon. The only down side is the hotel only has 10 free parking spaces which were never available and we had to use the multi storey car park, very local, at £1.00 per hour which can become pricey if your staying for a while. It would be great if Holiday Inn Express could negotiate a deal with the parking company for guests staying at the hotel. However this was the only downside to staying at this hotel as the location to Union Street was only a 2 minute walk. December 18, 2013
Rated 5.0 out of 5.0 by Peter's Views. Hi, My name is Peter. I was spending a couple of night here with my family, I found everything spot on especially help from staff, Nothing was too much trouble, This was my second stay here as I was impressed by my first stay the previous time if that makes sense. lol I would say the only down side is for folk with cars, The Hotel car park is very restricted on spaces, If I mind there were about eleven spots so it is first come first served, Having said that, The car park security is 100% and there is a public car park just two minuets walk from the Hotel, Its a bit of a pain popping up to top up ones parking tickets and keeping an eye on the expiry time. The Hotel is just one minuets walk from the Main Street in Aberdeen. 100% Ideal for all of Aberdeen's amenities. Food. Well what can I say about that, Breakfast is a self services from 6.30 am to 9.30 am with choices for everyone just about across the board also I noticed for the late comer there was NO hassle to get them out of the breakfast room and some were still enjoying there fare at 10am which for me is a big plus, I would just like to add this not to do with the hotel but I think enhances ones visit, Across the street is a small bakers, There food is to die for and it is open all day & night just about. :-) It was a great place to stay and I will be back on my next visit to Aberdeen. Peter. :-) December 17, 2013
Rated 4.0 out of 5.0 by Staff Member Worthy of Mension Justin (Reception) was most helpful finding us a place to eat. Not only did he find us a place to eat but made a reservation for us. The restaurant was very good an excelent recommendation. December 12, 2013
Rated 5.0 out of 5.0 by Excellent value for money. Stay in this hotel every year with friends for two nights xmas shopping - as always very happy with all aspects of the hotel - service,comfort,breakfast, ( beds SUPER comfy) - all in all excellent value for money in a city center hotel. December 4, 2013
Rated 4.0 out of 5.0 by Wonderful Sharing a room with 2 friends for a birthday night out. Was a great room, very clean and the staff were lovely. Price for the room was also very reasonable. November 30, 2013
Rated 1.0 out of 5.0 by Generally poor and surprisingly expensive for HI Express This hotel was an overnight stop over for me, during a series of business meetings around the UK. The hotel is centrally located in Aberdeen which is clearly an expensive place to stay due to the oil industry. That said, this hotel was not worth half of the massive huge fee per night I paid to stay there, I have stayed in better accommodation in central London for much less! Being a Holiday Inn Express there was no facility to eat dinner at the hotel, and the bar had the ambience of a morgue. I was advised that a chip shop, kebab shop and lively Weatherspoon's pub was just down the road. During my stay I was accommodated in a disabled room (101# which was sold to me as a benefit due to the increased space, this benefit soon turned into a negative as the room was situated right at the entrance hallway to the rooms and the hallway door #virtually outside of my room) banged and clattered right through the night as patrons entered and exited their rooms. Soundproofing this hotel is non-existent, I could hear the guy next door snoring and farting in his sleep surprisingly clearly. The bathroom of my room was specially modified to aid access by wheelchair bound patrons, which lead to it having a 'wet-room' style shower, but the bathroom was entirely unheated and has a sink so small that I couldn't even get the room kettle into it to make a cup of coffee, never mind shave with any semblance of convenience. Breakfast was appalling, situated in the dismal bar area the hot buffet consisted of a heated terrine of baked beans and some sausages. Toast and reasonable coffee saved my morning but simple things like laying out the order of the buffet correctly would help. Maybe even providing a few knives to butter ones toast would be a cheap and easy attempt to enhance the breakfast experience which was grim. Overall this hotel was generally poor and surprisingly expensive for a Holiday Inn Express. Not recommended. November 30, 2013
Rated 4.0 out of 5.0 by Great Room and Service Once again our visit to this hotel has been great. It is just a short walk to all the shops and eating places. We would strongly recommend this hotel to anyone planning to visit Aberdeen. November 27, 2013
Rated 5.0 out of 5.0 by Brilliant stay I'd booked approximately 2 months in advance for me and my friend to stay at the holiday inn. I'd stayed there a few years before and remembered it had been good. The room was comfortable. We ordered drinks at the bar and were able to take them up to the room. Great location, friendly staff and great value for money. The complimentary hot cooked breakfast the next day was the icing on the cake. Really great stay will stay again and recommend! November 25, 2013
Rated 5.0 out of 5.0 by Great hotel Centrally located, knowledble and friendly staff. Great place for a weekend sty November 21, 2013
Rated 5.0 out of 5.0 by Love this Hotel! I stay in the Aberdeen City Centre Holiday Inn Express 2-3 times a year and every time I go back it's like going home. I love the location, the comfort, the breakfasts, and the friendly staff - it really is the only place for me to stay when I am in Aberdeen. Check-in is effortless, and the room is always ready for me. My thanks to the Management and staff of this wonderful hotel, they are a credit to Holiday Inn Express! November 21, 2013
Rated 2.0 out of 5.0 by Sleepless night This was the second time of staying at Aberdeen City Centre Holiday Inn and as before I can not fault the facilities , cleanliness and service at hotel. This time my room was to the front of the hotel directly above the entrance and across from an all night bakers. I did not sleep a wink due to the constant noise from people in the street. I would recommend this hotel but would strongly advise you ask for a room facing the rear of the hotel. November 20, 2013
Rated 3.0 out of 5.0 by not the best Had a problem with room which resulted in a move at 11.30 pm staff did not seem very friendly chatting to each other alot breakfast was not the best and not very hot coffee tasted watered down and kitchen staff were ignorant in their manner im sorry to say its our worst stay November 20, 2013
Rated 5.0 out of 5.0 by Perfect stay as usual! My husband and I always use this hotel when we're staying in Aberdeen. Staff are really friendly & helpful; bedrooms & throughout the hotel is kept clean & tidy. We can't fault it. We usually stay for a light breakfast but last time all the guests seemed to arrive at the same time - waited for about half an hour but still no tables so just checked out & made our way home. Hotel certainly can't be blamed for that though. November 11, 2013
Rated 4.0 out of 5.0 by Perfect for Union Street Clean, tidy and comfortable with very helpful and friendly staff. Literally thirty second walk from Union Street, perfect for a night out. November 5, 2013
Rated 5.0 out of 5.0 by Great Service from great people I have stayed in this hotel countless times now. It has been maintained well and the staff will go out of their way to help and provide that personal touch which makes hotel living much more bearable. November 4, 2013
Rated 3.0 out of 5.0 by good hotel. good hotel in the centre of aberdeen. the breakfast was poor as always with holiday inn express as the duvet is too short. But that's a problem of HI express. Apart that all good. October 31, 2013
Rated 4.0 out of 5.0 by Noisy Woken up at about 2am with significant noise from the street which persisted for the next two hours. Clear need for double glazing. Toilet did not flush very well and there is clearly a plumbing issue. Staff friendly and helpful October 30, 2013
Rated 4.0 out of 5.0 by Good value Ideal if you want somewhere close to the music hall and shops. October 25, 2013
Rated 4.0 out of 5.0 by Poor Quality on Facilities Great personnel, but the quality of the food variety and the size of the rooms are very poor October 22, 2013
Rated 5.0 out of 5.0 by Great service Convenient location and great service. Staff were very friendly and the rooms were clean and comfortable!! October 21, 2013
Rated 5.0 out of 5.0 by Superb Staff Team Great hotel right in the heart of Aberdeen, the team of staff very welcoming "home from home" nothing is too much trouble very friendly. Highly recommended, October 19, 2013
Rated 4.0 out of 5.0 by Not bad I thought the quality much better for the room rate. October 18, 2013
Rated 5.0 out of 5.0 Excellent hotel in the heart of Aberdeen We stayed one night for a friends 50th birthday celebrations, could have been more pleased. Checked in at 2pm straight to the room. The room was comfortable and we did use the bar facilities which were reasonably priced. Breakfast was served from 0630 and there was plenty of choice. Would definitely stay again. Highly recommended if you need to be near the centre of things. October 18, 2013
Rated 5.0 out of 5.0 by very clean, comfortable room We were visiting our daughter and found the location ideal. Staff were very pleasant an helpful. Would definitely stay at this hotel again. Car park only has space for a few cars but multi storey car park approx 100 yards away and quite cheap. October 3, 2013
Rated 1.0 out of 5.0 by Too hot Room too hot, no air, breakfast was rubbish. Fair price but I would rather pay more and be able to breathe. October 3, 2013
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