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Rated 4.3 out of 5 by 111 reviewers.
Rated 5.0 out of 5.0 by cleen hotel the room at the hotel was clean and fresh. The hotel was close to the conference center and the airport was not to far away. Easy acces to town center. June 24, 2014
Rated 3.0 out of 5.0 by Good location for conference The isolation of the Conference centre makes it critical that you stay in the Holiday Inn or Holiday Inn Express. There was ample parking. I have a few negatives: you have to go next door to get food, and while the breakfast was okay, it was nothing special; the hotel staff are mostly foreign and know little about Aberdeen and where things are, such as garages for refueling the car; the night staff person wrote down my wake-up call request on an ad-hoc piece of paper then forgot to wake me up. Luckily I woke myself, but a colleague woke three hours later and missed half the meeting! Overall, this is not an inexpensive hotel, in an out-of-the-way location unless you are having a conference, and I would not rush to go back. June 23, 2014
Rated 5.0 out of 5.0 by Everything Excellent Excellent place to stay could find no fault with anything June 20, 2014
Rated 4.0 out of 5.0 by Friendly staff and Comfortable bed Suggest Check-in Staff to direct smoker to refrain from smoking at the main entrance. Suggest Check-in / Bar Staff ask guest using the bar to refrain from use of strong language, since bar area and Check-in are shared. June 12, 2014
Rated 5.0 out of 5.0 by good sleep very clean room enjoyed or stay at this hotel and would recommend it to our family and friends. the breakfast was very good plenty of choice. it was good to have no problem parking the car. there is a park and ride out side hotel running to city centre June 11, 2014
Rated 5.0 out of 5.0 by Clean and comfortable Very clean room, comfortable bed, choice of pillows. Friendly and efficient staff. Breakfast was good. Good value hotel, would use again. June 11, 2014
Rated 4.0 out of 5.0 by Good location Comfortable and modern hotel. Good location for Aberdeen city and surrounding area. June 4, 2014
Rated 4.0 out of 5.0 by Hospitable and welcoming staff Fresh, clean and comfortable. Reception staff even went out of their way to make a sandwich for a guest who arrived late, without having eaten. Thumbs up for good friendly service! June 4, 2014
Rated 5.0 out of 5.0 by Comfortable room and good service Breakfast is totally self service. The scrambled eggs are vey solid Housekeeping staff had found my glasses June 2, 2014
Rated 5.0 out of 5.0 by Home I have been staying at this hotel for over one year. It has been a good home. I would very much like a lower rate but I understand market requirements. May 30, 2014
Rated 5.0 out of 5.0 by Nice Hotel We stay here quite a lot and it is always excellent. May 28, 2014
Rated 1.0 out of 5.0 by Horrific Experience. . . . . . We stayed between 13.5.14-18.5.14.at this Holiday Inn Express the room was stiflingly hot and the air conditioner unit was unusable at night as it sounded like a jet engine.More seriously the window opening mechanism was broken and it took our prompting for it to be repaired.On a more serious note the bathroom sink plug hole and the shower plug holes were both blocked and made awful gurgling noises of which I recorded three short videos to illustrate the point plus took photos of the broken window mechanism.The smell of the blocked plug holes was terrible.We have contacted IHG head office as the level of quality and value was unacceptable.Also long hairs found on bathroom floor and two towels. May 22, 2014
Rated 3.0 out of 5.0 by Sleep & fly Unfortunately the door closing mechanism works well, but very very loudly ... May 14, 2014
Rated 5.0 out of 5.0 by Great customer care I have stayed at this hotel for a number of years and they always give good service. Would be great if they can bring back bacon for breakfast. May 6, 2014
Rated 3.0 out of 5.0 by Disappointing initial service I had booked a room for 3 adults in one room. This was clearly stated on the booking form and I added additional comments asking for the sofa bed to be made up before our arrival if at all possible. When we got there we discovered only two sets of towels and the sofa bed unmade as well as tea and coffee making facilities for two, not three people. The manager came to make up the sofa bed after around a 15 minute wait and brought towels and an extra cup. This was slightly awkward as we were settling into the room at the time but fully appreciated her effort. Also, the television in our room did not work, even after the manager tried to use it. She offered to move us to another room but again, we had settled in by this point and did not want to have to move bags etc to another room which had not been prepared for 3 people. The desk staff were lovely and helpful but I think our experience was tainted by the initial mishaps. April 23, 2014
Rated 4.0 out of 5.0 by Great service We had another good experience at this hotel. Staff were very welcoming and helpful. Breakfast was up to the usual standard of Holiday inn express. Because the hotel was quiet this visit the breakfast room was easy to get round but when busy you can wait for a while to get what you want to eat. April 22, 2014
Rated 4.0 out of 5.0 by good but breakfast choice could be better i did enjoy my visit but i did miss bacon at breakfast! Rooms are lovely , hotel lounge and restaurant nice, but only down side was was no bacon at breakfast. I would visit again nice view!!!! April 17, 2014
Rated 4.0 out of 5.0 by The staff is friendly; the bed very comfortable; Check-in and Check-out is quick and simple I am very pleased with the service received, the friendliness of the management and staff and the cleanliness of the rooms. I do not eat pork. So I would like to see a wider selection of breakfast meat and egg choices. April 10, 2014
Rated 4.0 out of 5.0 by Good hotel Stayed for one night. Nice hotel. Public areas very smart and clean. Room comfortable and again very clean. Slept well. Good choice for breakfast although I was too early for the hot food but good selection of other things. Quick checkout and bill correct. March 28, 2014
Rated 1.0 out of 5.0 by A hotel with a design flaw. Almost every time I stay here I get a room on the east facing side towards the upper half of room numbers. The problem is that when the wind blows even moderately, which is regular given it faces the North Sea, the wind howls across the east face of the building. If you stand in the car park you hear it loud and clear but if you have a room ending in numbers 17 to 29 on any of the floors, then you hear this outside your bedroom window all night long. I have brought this up every time I stay. Often I'm told that they will move me to another part of the hotel. But this time I got to speak to the Manager about it. And he confirmed that it is a serious problem, but there's nothing can be done about it as it is due to the design of the building and the nearby exhibition centre. But, most startlingly, he confirmed to me that the company forces him to let those rooms regardless, and just hopes no-one complains. If they do, move them to a decent room. Now that's a bit like being given a rental car which the rental company knows isn't roadworthy, but when it inevitably breaks down on you will give you a proper functioning one and immediately pass the faulty one onto the next unsuspecting sucker. So far that reason alone, this gets a bottom star rating. The underlying problem is that in Aberdeen they can indeed let any old room, as there is such high demand. Our company books rooms there on a regular basis but I shall certainly be making moves to ensure that this stops, as this is treating customers with contempt. As for other aspects of the hotel.....it's clean. There is free Wifi but it's not very reliable. The beds are doubles, but standard UK doubles so not that big. The hotel is mostly used by crew change workers going to/from offshore, so every time you go in or out of the hotel you have to walk through a cloud of smokers who stand right outside the door. There's a free help-yourself-breakfast, but the hot food is regularly either not hot / burnt / finished. The windows in all rooms facing east don't open (design flaw again to do with the weather!); and the air-conditioning has a tendency to be noisy (gargles and wheezes a lot). So if you still insist on staying here and are offered a room at check-in with the numbers in the range x17 to x29, refuse it and ask for ones on the west side of the building. March 22, 2014
Rated 5.0 out of 5.0 by Clean, Comfortable and Peaceful Keep up the excellent services. The hotel fulfills its service in providing cleanniness, comfort and peace. Recommendations: To add in more variety for breakfast. Eg: Bacons, Mushrooms, etc etc [warm food]. Moving forward: if there are budget for upgrades, may venture in led lights for energy savings. March 10, 2014
Rated 5.0 out of 5.0 by Nice hotel Comfortable beds and always clean friendly staff always busy March 10, 2014
Rated 5.0 out of 5.0 by comfy bed & choice of pillows Room more than comfortable as you would expect from Holiday Inns However the evening meal was so overpriced and the portions would not fill a cavity in your tooth. So please up the anti in the restaurant. March 9, 2014
Rated 5.0 out of 5.0 by Standards as expected from holiday inn GREAT Comfy bed & choice of pillows lovely restful night March 8, 2014
Rated 5.0 out of 5.0 by The staff made the stay excellent Hi, my only gripe was the draught coming in from the bedroom window apart from this everything else was good to excellent. The staff at the reception, bar and house keeping were excellent, could not fault one bit, they were so helpful and accommodating to all our requests and needs. Me and my family will certainly return here again. March 7, 2014
Rated 5.0 out of 5.0 by Welcoming staff I have stayed at the HI Express for over a year now and the main point I would like to bring up is the friendliness and how helpful the staff are. I also like to the convenience of the hotel and its location. It is a modern hotel which is comfortable and clean which makes it an enjoyable stay. Many thanks Stephen March 7, 2014
Rated 3.0 out of 5.0 by FOOD At 09.30 on Sunday morning 23rd Feb 2014 there were zero beans ,& zero scrambled eggs on offer ., Sausages were a joke - seriously burned on 50% , undercooked other 50% 2 massive trays of scrambled eggs put on display at 09.50 but still no beans . Scrambled eggs were very unappetising Only a few croissants on offer which were either burned or not properly cooked Coffee mug tasted of soap Hotel reception were made aware of my thoughts before I checked out Suspect no corrective action will be taken Restaurant lets down rest of hotel which is really good and offers excellent value for money at weekends Not impressed February 26, 2014
Rated 5.0 out of 5.0 by Excellent and personable customer service The hotel provides comfortable and good value for money accommodation. The rooms are very clean and comfortable, no frills but had everything you need and to a good standard. The bed was comfortable with an option of pillows. Plus the free and easy connectable wifi was a real bonus. The staff were absolutely excellent service providers, always polite and accommodating. With being coeliac they were happy to arrange alternative breakfast options. I would definitely recommend the hotel as a place to stay and will certainly be using it again in the future. February 8, 2014
Rated 5.0 out of 5.0 by Excellent Service - Polite Staff Staff were excellent - Where could one be offered free BreakFast even after the kitchen was closed? Even though I declined, the very accommodative thinking of the employees surprised me, given that this is not a five star facility and room rates are very competitive. February 5, 2014
Rated 5.0 out of 5.0 by Great value in Aberdeen Great hotel , friendly staff , spotless rooms and easy parking . Rate is reasonable in Aberdeen terms for the quality of accommodation and service . January 17, 2014
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