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Rated 4.4 out of 5 by 309 reviewers.
Rated 2.0 out of 5.0 Disappointing Disappointing due to leaving a trainee receptionist to deal with us who booked us into a room with no air con so we were freezing as it was broken. When complaining we were dealt with by another receptionist who was very off hand and not helpful. We were told we should have had a heater in our room! We wanted connected doors and were told there weren't any and our room had one! Couldn't be bothered to complain anymore. On the whole the hotel was good and lighting in our room excellent and a long mirror which is always lacking in most hotels! November 29, 2015
Rated 5.0 out of 5.0 by Great Location Great location for visiting a show, centre is next door! Easy access in to Aberdeen town centre - bus service outside of door (remember to pay with correct money as drivers do not handle money). McDonalds a slight walk away. Is a great clean hotel. Plenty of car parking. November 28, 2015
Rated 5.0 out of 5.0 by Ideal Great for Aecc ...Lisa on reception and manager on duty great .....mix up with room but they made the experience of fixing it so easy and nothing was a bother for them ... November 26, 2015
Rated 5.0 out of 5.0 by One of the best! All the staff from reservations to reception to the restaurant are so friendly and make me feel welcome. I stay here for business and find the location perfect. Just 10 mins to town and 20 mins to airport. Accomodation standards never drop and the ability to eat at the Holiday Inn next door makes this the ideal base when staying for a more than one night. I look forward to my return soon. November 21, 2015
Rated 5.0 out of 5.0 by A good experoence A robustly comfortable hotel with attentive and capable staff. Only observations is that lifts were noisy and uncomfortable. You can imagine that if you are reduced to commenting on the lifts then that is an indicator of the quality of the operation. My first interest is customer service - get this right and al problems are reduced in size and impact. Well done Aberdeen. November 20, 2015
Rated 4.0 out of 5.0 by Ok... Could have been better prepared Stayed overnight to attend a show are the AEC next door. Booked a long time ago so paid a very competitive rate. However if we had paid the going rate on the night would have been furious with obvious lack of preparation by management team. Hotel fully booked on a Friday night and two trainees on the bar with folk queuing before and after the show for up to 10 minutes to be served. Had run out of two of the wines available. The white that was there wasn't chilled. At one point trainee claimed there was no vodka! Room and ensuite were clean enough, although glad no one was sleeping on the filthy stained sofa bed. Bed very comfy. Windows sealed only had night vents at top. Do not like being reliant on air con for air. November 19, 2015
Rated 5.0 out of 5.0 by Great service and lovey room with great view Lovey hotel cannot complain about anything we will be back November 19, 2015
Rated 3.0 out of 5.0 by Convenient but not comfortable Great location if attending an aecc event but the bed and breakfast were equally poor. Possibly the worst night sleep we've had in any hotel due to the uncomfortable bed and then the breakfast was a complete let down, both in choice and taste. November 19, 2015
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