Rated 4.1 out of 5 by 85
Rated 5.0 out of 5.0 by Parka Excellent staff and location
I've been a regular guest at the Holiday Inn Express south for months, and I wouldn't stay anywhere else in the city. The staff is friendly and helpful, the rooms are spacious and clean, the fitness room with a variety of machines. I can't say enough about their level of customer service.
May 17, 2014
Rated 5.0 out of 5.0 by Bullwinkle56 A very pleasant experience
The staff both at check in and at check out were great. The breakfast food was good and plentiful. I am surprised by the negative reviews, because my experience was really top notch.
April 8, 2014
Rated 4.0 out of 5.0 by Ricekw What I would expect
This HIE is another example of why I choose to stay with the IHG brand. Good value, clean, and breakfeast. The staff was amazing at this location and I would stay again.
April 8, 2014
Rated 5.0 out of 5.0 by Vettedad Clean and comfortable room
I drove from El Paso to Abilene and needed a good night's rest. Bed was very comfortable.
April 1, 2014
Rated 2.0 out of 5.0 by Beth3501 Unpleasant breakfast made for a unhappy stay
When I checked in the girl at the front desk was extremely pleasant. She was all smiles and jokes. Made me feel like I was coming home. Kudos for her and her great attitude. The room were clean and comfy. It is located in a great location. Now for the bad part breakfast day one lady working in this area was not having a good day at all. Never said hi once and every time she was cleaning/ filling yogurt that was all she filled she did not look happy. Even my daughter mentioned something. Breakfast is until 10 but at 910 no eggs, no bagel, no rolls and I told my daughter she will fill just wait. Instead if filling she was packing and going. Apple juice was out at 930 nothing for my daughter. Eggs never got filled. Some people showed at 930 boy I feel sorry for them I hope u like pancakes from a machine cause that's what they got and the yogurt Never felt kicked out of my own hotel for breakfast. We went out for breakfast
March 25, 2014
Rated 3.0 out of 5.0 by JMV1 Bad Plumbing
The Holiday Inn hotels are my first choice in all my travels. I do run into occacional minor issue here and there that are not worth mentioning. But this time I will take the time to explain why I gave a Fair and Average rating, when it should always be Good or Excellent. On my first morning on your Abilene location, I woke up and found out that the plumbing in the shower was NOT working at all. The sink water only had cold water running and NO hot water. I had to go to work without a shower that morning. When I informed the front desk, I was told that they'd have someone look into it. When I returned that evening, the plumbing was working. But, I don't believe the staff did enough to express their regret to have me go to work that morning without a shower. I wasn't looking for anything of tangible valure. A simple and heart felt appology would have gone a long way. By the way, there was a lack of Priority Club Member recognition from the front desk during check in. It felt like the front desk rep was more interested in getting back to the TV show than properly checking me in.
March 25, 2014
Rated 5.0 out of 5.0 by 4946 We like Holiday Inn Express
As always, we stay at Holiday Inns. We know what to expect. Did not receive Priority Club perks?? Other than that everything was great.
March 8, 2014
Rated 1.0 out of 5.0 by teff Cold shower
My husband and I stayed at this hotel on Friday, Jan 24th. When we used the shower on the morning of the 25th, it was freezing cold water, no hot water at all. I reported the problem to the front desk and she said she would let a manager know. She asked me about discounting the room and I told her I would appreciate just adding points, which they did not. Very disappointing. I should at least get what I paid for and that is not a cold shower.
January 29, 2014
Rated 3.0 out of 5.0 by NickG14 South Abilene Holiday Inn Express
Stayed here for four nights. I was in a king bed room on the third floor. Quiet, clean rooms. Friendly staff. Good breakfast. Only issue was the the wireless internet connection. The higher the floor the slower the connectivity. They are actively looking to fix that issue with fiber optics. Overall, I would stay here again.
January 27, 2014
Rated 5.0 out of 5.0 by Onthego1960 Feel's Like Home, or as close as possible
Arrived at the hotel and was greeted with warm cookies. I gave my reward number and was recognitived as a valued Rewards member. Then was allowed to upgrade my room choices. Very large and spacious area. Thanks for a great experience
December 31, 2013
Rated 5.0 out of 5.0 by Gib48 Great Stay
We had originally booked a room for 3 nights but because of a funeral and the weather, we decided to leave from the funeral and see if we could check in a day early . Rollo did a great job of getting us setup to check in early and we did not have move when our scheduled check came ready. We stay here a lot as we have family in the area and have always had a great experience.
December 9, 2013
Rated 5.0 out of 5.0 by Edmac48 Very good hotel wth a good location
Hotel was very quiet and comfortable. It is located within walking distance to at least two restaurant. The hotel provides fresh cookies in the evening and the standard Holiday Inn Express breakfast. They noted IHG rewards status. Overall very pleasant stay and a hotel I would recommend.
December 1, 2013
Rated 2.0 out of 5.0 by rafphil26 Not this one
The smell when you go through the lobby was unbearable. The rooms bathroom had a leak in the ceiling and would drip on you while going to the bathroom. Could not figure how to key the card for the room
November 25, 2013
Rated 3.0 out of 5.0 by hmmm6 not updated like most Holiday Inn Express
The room was clean. It was a quiet floor but the facility is not updated like the other Holiday Inn Express hotels that we usually stay in. TV is not HD. I did not earn my rewards for some reason that I still don't understand.
November 21, 2013
Rated 5.0 out of 5.0 by Roman77 Great hotel and staff
Very friendly staff and clean room with great choice in breakfast. Enjoyed our stay.
November 10, 2013
Rated 5.0 out of 5.0 by Karl45 What we expect froman HIE facility
This location met our expectations. The only issue we experienced is what sounded like children running continuously up and down the hall on the level above ours. After calling the desk and reporting this, the problem soon went away.
November 5, 2013
Rated 1.0 out of 5.0 by justaresponder tired property
No investment in this property in years. Bed,sheets, towels and chair all past lifespan. Have stayed here for years, but it is time to move on.
October 26, 2013
Rated 5.0 out of 5.0 by Mason7 Great service
Good service, good price, good location. They were just awesome. I needed a place to stay for a couple of nights at a reasonable price. I found Abilene prices to be a little scary, generally due windmills and oil shale booming in west texas. It's located in a clean and relatively quiet part of Abilene surrounded by tons of great restaurants within walking distance.I would definitely stay there again and highly recommend this hotel.
October 9, 2013
Rated 5.0 out of 5.0 by Koheleth Best Place to stay to relax
We drove six hours from Corpus Christi, Texas. What Can I say, we were tired! We were able to relax, and prepare our selves before going to our lectureship in Abilene, Texas. Afterwards, after a good nights work within our profession, we came to a comfortable bed and relax. Nothing like breakfast in the morning to send us into a merry way. Hence, I would say that our overall exprience at that particular Holiday Inn, was great! Your accomadations and your staff were great!
September 24, 2013
Rated 3.0 out of 5.0 by Gigem Clean rooms - Untrained employees
The location is convenient, and the rooms are clean. Unfortunately, the young lady at the check-in desk was TOTALLY unfamiliar with the Priority Club Program. When I asked if they had any Platinum Priority upgrades available, I immediately got the deer-in-headlights look followed by, "I don't know what that is. I'll have to call my manager."
September 22, 2013
Rated 4.0 out of 5.0 by Kirk57 Good service & good room
Not a bad place to stay even they were having roof repair going on during the two days I was there. The workers were long gone by the time it came time to settle in at night. Parking was a little bit of a problem because of the repairs during the day but that will be a short time problem.
September 12, 2013
Rated 5.0 out of 5.0 Comfortable and Great Value
Great big comfortable bedding, very, very clean
Customer Service is very efficient and awesome
September 5, 2013
Rated 5.0 out of 5.0 by JNUR88 Excellent Location, clean rooms and friendly staff
Excellent location, clean room and an extremely helpful and friendly staff. Highly Recommend!
August 27, 2013
Rated 5.0 out of 5.0 by Robin7a Excellent hotel and service
Staff is excellent, great hotel we enjoyed our stay.
August 27, 2013
Rated 3.0 out of 5.0 by DFWDenise Mostly good!
This is a nice overall property. Lovely lobby, nice staff, nice pool area, close to a variety of restauants. We did have a small issue as it appeared that the cleaning folks must have gotten interupted before they finished our room. First thing I noticed was the toilet seat was up, but everything looked and smelled clean. Beds were clean, comfortable and made, but bathroom had not been restocked. We didn't have tissue, coffee, cream etc.... I stopped by the front desk and was given the items I noticed were missing, however I did not notice that we did not have coffee cups... So we could not make our usual morning coffee. Once we were ready for the day, we did go and have a great breakfast and coffee downstairs.
August 27, 2013
Rated 5.0 out of 5.0 by RR96 Nice
First time to stay at this hotel. Good location near restaurants. Nice clean room. Friendly staff.
August 5, 2013
Rated 5.0 out of 5.0 by DCBound2013 DC Bound
Stoped in about 12:30 AM, the staff was very helpful.
Our room was clean and comfortable.
I'll stop here the next time I'm passing through Texas.
August 2, 2013
Rated 4.0 out of 5.0 by Barks HEI stay
Our one night stay turned into five. The staff were great and the rooms were comfy and clean. It had a nice pool. Lots of exterior cameras so I felt like the truck was safe!!
Would stay again!!!!
August 2, 2013
Rated 4.0 out of 5.0 by jfletch47 Tech upgrade
I stay at this hotel when traveling to Abilene. Good spot and only have one issue. I enjoy kicking back and watching TV in the evening and have noted that many Holiday Inns have upgraded their TVs, choice of premium channels, and HD service. While this location has a good qualtiy TV, the service is stoll antiquited analog. What is the point of getting better equipment, if you do not improve the level of service. How about getting into the 21st century. Otherwise, good place
July 15, 2013
Rated 3.0 out of 5.0 by justaresponder express, abilene
Mattress was done and so was the chair for desk. Assorted stains and smell etc.
June 18, 2013