Rated 4.3 out of 5 by 157
Rated 5.0 out of 5.0 by Deanimal Great nights sleep in Abilene!
The Holiday Inn Express in Abilene is a great value for guests staying in the area. The hotel is very clean, the staff very friendly, and the beds sleep like a champ!
April 27, 2015
Rated 1.0 out of 5.0 by JohnnyDC Need to repair and change staff
This holiday Inn Express has. Some of the most unfriendly, rude staff. They all could use customer service training. The elevator was not working and had been broke 2 days . We were put on the 3 rd floor by the staircase door. The hair dryer was broke in the bathroom. The breakfast area was not stocked well. The pancake machine was broke. Breakfast lady not friendly and seemed mad about something. We will not stay there anymore. Too bad for tired travelers on I-20.
April 22, 2015
Rated 5.0 out of 5.0 by webphil Staff was exceptional
The room was great as usual. Even though the smoke detector battery went bad during our stay (causing an annoying beep every minute), we notified the front desk and they came to replace the battery right away. During breakfast, the apple juice ran out. We notified the breakfast attendant. She immediately fixed the problem then brought cups of apple juice to us as we were eating.
April 21, 2015
Rated 4.0 out of 5.0 by brknclays Nice hotel and great staff
Enjoyed the stay very much. Two things bear mentioning. The hotel is hard to get to when coming from the West. Elevator was out the entire stay.
April 18, 2015
Rated 5.0 out of 5.0 by Scorpion15 Travel home
Hotel phone number is not found on the hotel web site.
I made reservations directly to the hotel, they failed to e-mail me my reservation number, however it was not required at time of check-in.
Overall just another good stay.
April 15, 2015
Rated 5.0 out of 5.0 by RLMS Excellent hotel
The hotel staff was very helpful, professional and efficient. The room was very clean and comfortable. The cleaning staff was efficient and helpful. The hotel was full but very quiet. The complementary breakfast was very good and the dining area was clean. Overall, this was an excellent place to stay. We are repeat customers at this Holiday Inn Express and have never been disappointed with the facility.
April 10, 2015
Rated 1.0 out of 5.0 by ashleighs05 Horrible Service - Do not recommend
I received awful customer service upon checking into the hotel. I went to the "breakfast" at 6:10 a.m. Hardly anything was out and the few things that were out tasted horrible. The employee that checked me in was still there and having a conversation with the person serving the breakfast. Needless to say, I was not even acknowledged. I had to request several items and I received multiple eye rolls.
April 4, 2015
Rated 5.0 out of 5.0 by Norm 2323 Ease of access, comfortable accommodations
I have stayed at this hotel many times in the past. It is easily accessible from the interstate highway. The rooms are always clean and comfortable. The staff are always accommodating and helpful. Breakfast is always a pleasant experience because of the tasty, well-prepared food, and the hotel always lives up to the reputation of Holiday Inn,
April 2, 2015