Rated 4.1 out of 5 by 44
Rated 5.0 out of 5.0 by Smith45 Great place to stay
Great place to stay, good location, knowledgeable staff.
December 1, 2013
Rated 5.0 out of 5.0 by Terry777 Clean rooms and great staff
Rooms and entire facility were very clean. Staff was courteous & friendly.
November 24, 2013
Rated 1.0 out of 5.0 by Davybear Made to Stay in an Out-of-Order Room
I used some bonus points from a previous outstanding Holiday Inn stay in Albuquerque to reserve an overnight stay in Abilene, Texas.
I accidently entered the hotel in front of this location and was greeted ever so kindly by two gentlemen and thought I was in the right place until they instructed us that Holiday Inn would be directly behind their building.
There was no one to greet us when we finally made it to the Holiday Inn after waiting in the lobby for several minutes finally these two tired looking clerks dragged themselves to the front desk from the elevator (sign at the desk said they were helping another guest) but still couldn't muster even the smallest bit of friendliness.
One clerk, gave us the keys to the room and after a quick inspection of the room [because you will be charged on your card if they find something wrong with a room when you leave]
I called the desk and advised them of the problems that I had found. After speaking with the other and telling her that I couldn't believe that they would even rent a room in this condition she offered no immediate remedy but only advised me that she would write the issues down.
GUESTS BEWARE - The I-20 is under major construction and some parts are dangerous to drive on. Some smaller cars might find the Interstate repair unsafe as we did. Had I know this construction was happening and so bad I would have stayed at the south side HI location near the mall.
I believe the GM was able to fix my problem.
One other note. The room we stayed in was very small.
This is my second submission.
November 21, 2013
Rated 5.0 out of 5.0 by FerAustin Great Stay at This Location!!!
I enjoyed my stay at this location. Good staff, clean, quite, great service.
November 19, 2013
Rated 5.0 out of 5.0 by RobertKA Receptionist Naomi
We had a problem with our bed. I called Naomi the receptionist at the desk. Her response was great and she took care of the problem immediately. This and the courtesy she extended later was so exceptional. Our trip was enhanced because of her.
October 31, 2013
Rated 5.0 out of 5.0 by HOF30 Great Staff
I only stayed for one night but it was extremely enjoyable. The staff greated me by name right when I walked in(I forgot to take off a nametag) - I couldn't figure that one out until they pointed it out ;)
I was immediately upgraded due to Platinum Elite and that was appreciated. The room was clean and the staff was great. The breakfast "got the job done". It was adequate. I will definitely try and stay here again.
October 24, 2013
Rated 5.0 out of 5.0 by como64 great customer service
I was in town for a funeral, The young lady at the front desk was great! I needed to extend for a day and they put me on wait list.. as soon as some one cancelled they extended me... I will stay here every time I come in town !!! I am proud to be a member ! THey gave me a warm member welcome!!
October 21, 2013
Rated 5.0 out of 5.0 by Rhonda71 Awesome
We stay here every time we visit my daughter whom is attending college in Abilene! The staff is awesome and very helpful. We love it!!
October 16, 2013