Rated 4.1 out of 5 by 54
Rated 2.0 out of 5.0 by HIG76 Worst experience at an IHG hotel
My stay at the Holiday Inn Express in Abilene, TX was among the worst of any stay at an IHG hotel in nearly 75 IHG hotels.
The hallway leading to my room and the entry way of my room smelled strongly of smoke despite the hotel being smoke free.
My room itself was not well lite and I discovered food in the bathroom from a previous guest.
Finally upon checkout it was difficult to get the attention of the concierge although I was waiting at the counter they seemed more concerned with repair work being conducted at the hotel.
December 23, 2013
Rated 5.0 out of 5.0 by Jeni78 So great!!!
We were driving through Texas during the ice storm and didn't get to the hotel until well after midnight. The staff was amazing! I believe "Dennis" was the one who checked us in. He was so incredibly nice.
December 10, 2013
Rated 5.0 out of 5.0 by Smith45 Great place to stay
Great place to stay, good location, knowledgeable staff.
December 1, 2013
Rated 5.0 out of 5.0 by Terry777 Clean rooms and great staff
Rooms and entire facility were very clean. Staff was courteous & friendly.
November 24, 2013
Rated 1.0 out of 5.0 by Davybear Made to Stay in an Out-of-Order Room
I used some bonus points from a previous outstanding Holiday Inn stay in Albuquerque to reserve an overnight stay in Abilene, Texas.
I accidently entered the hotel in front of this location and was greeted ever so kindly by two gentlemen and thought I was in the right place until they instructed us that Holiday Inn would be directly behind their building.
There was no one to greet us when we finally made it to the Holiday Inn after waiting in the lobby for several minutes finally these two tired looking clerks dragged themselves to the front desk from the elevator (sign at the desk said they were helping another guest) but still couldn't muster even the smallest bit of friendliness.
One clerk, gave us the keys to the room and after a quick inspection of the room [because you will be charged on your card if they find something wrong with a room when you leave]
I called the desk and advised them of the problems that I had found. After speaking with the other and telling her that I couldn't believe that they would even rent a room in this condition she offered no immediate remedy but only advised me that she would write the issues down.
GUESTS BEWARE - The I-20 is under major construction and some parts are dangerous to drive on. Some smaller cars might find the Interstate repair unsafe as we did. Had I know this construction was happening and so bad I would have stayed at the south side HI location near the mall.
I believe the GM was able to fix my problem.
One other note. The room we stayed in was very small.
This is my second submission.
November 21, 2013
Rated 5.0 out of 5.0 by FerAustin Great Stay at This Location!!!
I enjoyed my stay at this location. Good staff, clean, quite, great service.
November 19, 2013
Rated 5.0 out of 5.0 by RobertKA Receptionist Naomi
We had a problem with our bed. I called Naomi the receptionist at the desk. Her response was great and she took care of the problem immediately. This and the courtesy she extended later was so exceptional. Our trip was enhanced because of her.
October 31, 2013
Rated 5.0 out of 5.0 by HOF30 Great Staff
I only stayed for one night but it was extremely enjoyable. The staff greated me by name right when I walked in(I forgot to take off a nametag) - I couldn't figure that one out until they pointed it out ;)
I was immediately upgraded due to Platinum Elite and that was appreciated. The room was clean and the staff was great. The breakfast "got the job done". It was adequate. I will definitely try and stay here again.
October 24, 2013
Rated 5.0 out of 5.0 by como64 great customer service
I was in town for a funeral, The young lady at the front desk was great! I needed to extend for a day and they put me on wait list.. as soon as some one cancelled they extended me... I will stay here every time I come in town !!! I am proud to be a member ! THey gave me a warm member welcome!!
October 21, 2013
Rated 5.0 out of 5.0 by Rhonda71 Awesome
We stay here every time we visit my daughter whom is attending college in Abilene! The staff is awesome and very helpful. We love it!!
October 16, 2013
Rated 2.0 out of 5.0 by Mamafootball52 Property Not Clean - Rundown
Property seemed Very old and outdated; smell and appearance not clean. Spent a LOT of money to upgrade room and points. However staff was very friendly and reservation desk as very professional; just feel like I wasted money on upgrade that wasn't worth it.
October 8, 2013
Rated 5.0 out of 5.0 by Chava Why the IHG Members amenities are not offered?
This is the second time that going to an IHG property, being a Club member I have to ask for water.... doesn't it should be planned and given to the guest as part of the check in routine? Once I asked for the bottle of water the front desk clerk was very nice and gave it to me, and apologized for not doing that before. My whole experience at this property was excellent. Thank you!
September 3, 2013
Rated 5.0 out of 5.0 by TLopez Comfortable
Everything was nice and relaxing. Room was very clean and comfortable. Breakfast was awesome, fresh pancake machine hit the spot.
September 3, 2013
Rated 5.0 out of 5.0 by Srszee Will stay again
Check in staff was extremely friendly and helpful. Nice room, comfortable, good location although a little tricky to get to.
August 21, 2013
Rated 4.0 out of 5.0 by winddust Excellent Staff
Very friendly and accommodating check in staff; Breakfast attendant also very friendly and accommodating.
August 21, 2013
Rated 1.0 out of 5.0 by smg55 Dirty room and bed
After driving all night with my two young daughters, I stopped to spend the night at this Holiday Inn Express. It was late and we were all very tired. I checked into a King Suite. My five-year-old was asleep so I had to carry her to the room and placed her in the bed. It was dark in the room so I just pulled the covers down and put her in. When I pulled the covers down it looked like there was some dirt, so I just wiped it off onto the floor. I was too tired to inspect and I didn't want to wake up my daughter. The next morning when I woke up, I further inspected the bed and there was dirt and what looked like dead bugs in the bed. The sheets were also stained. My eight-year-old daughter found two dead bugs in the corner of the room and we also saw three spiders crawling across the floor. I normally do not have a problem with live bugs, especially when I'm camping outside, but when I pay to sleep inside and pay extra for a suite I expect this won't be a problem. I am also really disgusted by the condition of the bed and the sheets. The pillows were also very worn. We got out of there as quickly as possible. I will not stay in this hotel again!
August 21, 2013
Rated 5.0 out of 5.0 by k5953 Best Holiday Inn...
Over the past several weeks I toured the country staying at a variety of Holiday Inn's exclusively during that time because I am a rewards member. Staying in Abilene being such a small town I did not expect much from this. The room was very clean and well kept, comfortable beds, as well as having a microwave and refrigerator in the room. Breakfast was nice and it was very close to ACU, which was my reason for coming to Abilene.
August 5, 2013
Rated 5.0 out of 5.0 by Mastamatt343 Great stay
Comfortable hotel, nice staff, good beds and pillows, awesome showers.
We got into town early and the hotel was nice enough to prepare a room specifically for us within a half hour! Got to check in at 11:00am, which was fantastic!
August 4, 2013
Rated 5.0 out of 5.0 by Acsa Abilene
Good location. Clean. Near good resturants. Good parking.
August 3, 2013
Rated 5.0 out of 5.0 by Linda505 Great service.
Bathroom fan was very noisy and was not usable. Great breakfast set up.
August 2, 2013
Rated 2.0 out of 5.0 by Windy2 Sticky!
Staff friendly and helpful but the carpet was sticky--there seemed to be a sudsy film covering the floor. The bedding felt weird as well.
July 29, 2013
Rated 5.0 out of 5.0 by rob4508 Excellant Staff
Although the breakfast is a lil lacking... the hotel has an excellant staff!!
July 23, 2013
Rated 5.0 out of 5.0 by Fuston1 Wonderful experience
Clean comfortable rooms; delicious breakfast, friendly staff
July 18, 2013
Rated 5.0 out of 5.0 by EventShooter46 Wedding Stay
Great place and staff. At the time we were there all the I-20 exits were closed for construction making navigation to the hotel a little frustrating but we quickly learned how to make our way around. We were there for a wedding but it turned out to be a family reunion and the hotel was most accomodating to our needs for a gathering place to sit and talk. Very nice and thoughtful.
July 5, 2013
Rated 1.0 out of 5.0 by TexasOkie Internet is bad
I experienced problems with the internet. When I shared this with the manager he agreed to place 15,000 points in my Priority Club account because I was unable to work with the internet down. The manager did not do what he said he would do. Do not believe this manager since he will say anything to make you happy and get you out the door then never follow through.
July 3, 2013
Rated 1.0 out of 5.0 by Jean330 WORST STAY EVER AT ANY HOLIDAY INN
I try to stay exlusively at Holiday Inns when traveling for business or pleasure because of the condition of the poperty.......but will never stay at this location again. The desk staff was less than receptive and the property was not in good condition at all. This was a business/leisure trip and I had my grandson with me. I understand they had thunderstorms two day prior to my arrival because i had driven through them on my way to San Angelo....but that was no excuse to find the pool unusable two days later. Chairs were in the pool, along with tree branches. However, when I went out to take a pictuire thay immjediately had someone start cleaning it up. There were several families staying there with no way whatsoever to entertainthey children, When I checked in her attitude was less than friendly..."Oh your staying on points" somewhat aggrevated tone. I WAS STAYOMG ON POINTS AND THAT HOTEL WAS A TOTAL WASTE OF MY POINTS THAT I COULD HAVE USED THIS MONTH.
July 2, 2013
Rated 5.0 out of 5.0 by BuddyH72 Great Place
The staff was wonderful and friendly. The room was nice and spacious. I would recommend this hotel to anyone that is looking for a place to relax.
June 28, 2013
Rated 4.0 out of 5.0 by Chrissy58 Great
The hotel was the best value for us that we found around town. We always try to stay there every time we come to town.
June 26, 2013
Rated 5.0 out of 5.0 by Mike16406 Mike H
Great hotel and staff. It was a little difficult to get to because of the freeway construction.
June 23, 2013
Rated 5.0 out of 5.0 by Scott54115 Great Hotel & Staff
Very friendly, courteous and helpful staff. Hotel was clean, safe and comfortable. Very convenient to everything.
June 19, 2013