Rated 4.1 out of 5 by 44
Rated 2.0 out of 5.0 by Mamafootball52 Property Not Clean - Rundown
Property seemed Very old and outdated; smell and appearance not clean. Spent a LOT of money to upgrade room and points. However staff was very friendly and reservation desk as very professional; just feel like I wasted money on upgrade that wasn't worth it.
October 8, 2013
Rated 5.0 out of 5.0 by Chava Why the IHG Members amenities are not offered?
This is the second time that going to an IHG property, being a Club member I have to ask for water.... doesn't it should be planned and given to the guest as part of the check in routine? Once I asked for the bottle of water the front desk clerk was very nice and gave it to me, and apologized for not doing that before. My whole experience at this property was excellent. Thank you!
September 3, 2013
Rated 5.0 out of 5.0 by TLopez Comfortable
Everything was nice and relaxing. Room was very clean and comfortable. Breakfast was awesome, fresh pancake machine hit the spot.
September 3, 2013
Rated 5.0 out of 5.0 by Srszee Will stay again
Check in staff was extremely friendly and helpful. Nice room, comfortable, good location although a little tricky to get to.
August 21, 2013
Rated 4.0 out of 5.0 by winddust Excellent Staff
Very friendly and accommodating check in staff; Breakfast attendant also very friendly and accommodating.
August 21, 2013
Rated 1.0 out of 5.0 by smg55 Dirty room and bed
After driving all night with my two young daughters, I stopped to spend the night at this Holiday Inn Express. It was late and we were all very tired. I checked into a King Suite. My five-year-old was asleep so I had to carry her to the room and placed her in the bed. It was dark in the room so I just pulled the covers down and put her in. When I pulled the covers down it looked like there was some dirt, so I just wiped it off onto the floor. I was too tired to inspect and I didn't want to wake up my daughter. The next morning when I woke up, I further inspected the bed and there was dirt and what looked like dead bugs in the bed. The sheets were also stained. My eight-year-old daughter found two dead bugs in the corner of the room and we also saw three spiders crawling across the floor. I normally do not have a problem with live bugs, especially when I'm camping outside, but when I pay to sleep inside and pay extra for a suite I expect this won't be a problem. I am also really disgusted by the condition of the bed and the sheets. The pillows were also very worn. We got out of there as quickly as possible. I will not stay in this hotel again!
August 21, 2013
Rated 5.0 out of 5.0 by k5953 Best Holiday Inn...
Over the past several weeks I toured the country staying at a variety of Holiday Inn's exclusively during that time because I am a rewards member. Staying in Abilene being such a small town I did not expect much from this. The room was very clean and well kept, comfortable beds, as well as having a microwave and refrigerator in the room. Breakfast was nice and it was very close to ACU, which was my reason for coming to Abilene.
August 5, 2013
Rated 5.0 out of 5.0 by Mastamatt343 Great stay
Comfortable hotel, nice staff, good beds and pillows, awesome showers.
We got into town early and the hotel was nice enough to prepare a room specifically for us within a half hour! Got to check in at 11:00am, which was fantastic!
August 4, 2013
Rated 5.0 out of 5.0 by Acsa Abilene
Good location. Clean. Near good resturants. Good parking.
August 3, 2013
Rated 5.0 out of 5.0 by Linda505 Great service.
Bathroom fan was very noisy and was not usable. Great breakfast set up.
August 2, 2013
Rated 2.0 out of 5.0 by Windy2 Sticky!
Staff friendly and helpful but the carpet was sticky--there seemed to be a sudsy film covering the floor. The bedding felt weird as well.
July 29, 2013
Rated 5.0 out of 5.0 by rob4508 Excellant Staff
Although the breakfast is a lil lacking... the hotel has an excellant staff!!
July 23, 2013
Rated 5.0 out of 5.0 by Fuston1 Wonderful experience
Clean comfortable rooms; delicious breakfast, friendly staff
July 18, 2013
Rated 5.0 out of 5.0 by EventShooter46 Wedding Stay
Great place and staff. At the time we were there all the I-20 exits were closed for construction making navigation to the hotel a little frustrating but we quickly learned how to make our way around. We were there for a wedding but it turned out to be a family reunion and the hotel was most accomodating to our needs for a gathering place to sit and talk. Very nice and thoughtful.
July 5, 2013
Rated 1.0 out of 5.0 by TexasOkie Internet is bad
I experienced problems with the internet. When I shared this with the manager he agreed to place 15,000 points in my Priority Club account because I was unable to work with the internet down. The manager did not do what he said he would do. Do not believe this manager since he will say anything to make you happy and get you out the door then never follow through.
July 3, 2013
Rated 1.0 out of 5.0 by Jean330 WORST STAY EVER AT ANY HOLIDAY INN
I try to stay exlusively at Holiday Inns when traveling for business or pleasure because of the condition of the poperty.......but will never stay at this location again. The desk staff was less than receptive and the property was not in good condition at all. This was a business/leisure trip and I had my grandson with me. I understand they had thunderstorms two day prior to my arrival because i had driven through them on my way to San Angelo....but that was no excuse to find the pool unusable two days later. Chairs were in the pool, along with tree branches. However, when I went out to take a pictuire thay immjediately had someone start cleaning it up. There were several families staying there with no way whatsoever to entertainthey children, When I checked in her attitude was less than friendly..."Oh your staying on points" somewhat aggrevated tone. I WAS STAYOMG ON POINTS AND THAT HOTEL WAS A TOTAL WASTE OF MY POINTS THAT I COULD HAVE USED THIS MONTH.
July 2, 2013
Rated 5.0 out of 5.0 by BuddyH72 Great Place
The staff was wonderful and friendly. The room was nice and spacious. I would recommend this hotel to anyone that is looking for a place to relax.
June 28, 2013
Rated 4.0 out of 5.0 by Chrissy58 Great
The hotel was the best value for us that we found around town. We always try to stay there every time we come to town.
June 26, 2013
Rated 5.0 out of 5.0 by Mike16406 Mike H
Great hotel and staff. It was a little difficult to get to because of the freeway construction.
June 23, 2013
Rated 5.0 out of 5.0 by Scott54115 Great Hotel & Staff
Very friendly, courteous and helpful staff. Hotel was clean, safe and comfortable. Very convenient to everything.
June 19, 2013
Rated 5.0 out of 5.0 by Patsy4 Great place to stay
Always a wonderful place to stay. Staff is super friendly, beds are great and we always enjoy the breakfast. Will see you again
June 14, 2013
Rated 5.0 out of 5.0 by Shycowboy Great stay
Every travel trip I take for my work or personal trips I make it a point to stay at this hotel. The staff there is always helpful and courteous each time I have stayed there. I highly recommend this any weary traveler..
June 11, 2013
Rated 5.0 out of 5.0 by Chrissy58 Everything was great and we enjoyed our stay.
We were tired when we came to town. The hotel staff was great and we were glad to stay there.
June 8, 2013
Rated 5.0 out of 5.0 by whit143 truck parking, good bed and a place to walk to eat
The Holiday Inn Express in Abilene Tx has great truck parking,very comfortable beds and many slection of places to eat to walk to.
May 23, 2013
Rated 5.0 out of 5.0 by colette Always reliable
We try to stay at this property because the location is perfect and close to our daughter's college ACU. It is always very clean, quiet and has a great breakfast
May 17, 2013
Rated 4.0 out of 5.0 by KMEDrums Best Hotel in Abilene, Texas
I travel a lot for business and stay in Abilene about twice a month. I think I have stayed at just about every hotel in this city at one time or another. Most are business class hotels and most are fine but I keep going back to this one. The access is easy right off 20 and parking is easy (plenty of room). There are places to eat near the property and the hotel breakfast is better than most. The staff is always friendly and customer services focused. This is a safe bet if passing through Abilene.
May 15, 2013
Rated 5.0 out of 5.0 by WEBCMBCO Clean, comfortable and front desk staff were very accomodating.
Great hotel. I would recommend the hotel provide suger free options for people on a sugar free diet. Otherwise, a great hotel.
May 12, 2013
Rated 2.0 out of 5.0 by 3303144456 a/c filter and condenser coils filthy
the a/c filter and the condenser coils were filthy, which can be unhealthy
fortunately there was a Lowe's next door and I purchased a can of cleaner and cleaned them myself
April 7, 2013
Rated 3.0 out of 5.0 by AZTRIP Needs attention
Multiple guests noticed pet odor in the hallway and elevator area.
March 27, 2013
Rated 3.0 out of 5.0 by Jneil Nice room
Stayed in one of the suites. Did not get priority gift at check in. Room was missing many amenities. No pen to write with. No water to drink, I felt cleanliness of room was not up to standard. I was returning from international trip and the service was not up to par here. The breakfast was not hot and some normal items not present.
March 27, 2013