Rated 4.3 out of 5 by 157
Rated 5.0 out of 5.0 by Deanimal Great nights sleep in Abilene!
The Holiday Inn Express in Abilene is a great value for guests staying in the area. The hotel is very clean, the staff very friendly, and the beds sleep like a champ!
April 27, 2015
Rated 1.0 out of 5.0 by JohnnyDC Need to repair and change staff
This holiday Inn Express has. Some of the most unfriendly, rude staff. They all could use customer service training. The elevator was not working and had been broke 2 days . We were put on the 3 rd floor by the staircase door. The hair dryer was broke in the bathroom. The breakfast area was not stocked well. The pancake machine was broke. Breakfast lady not friendly and seemed mad about something. We will not stay there anymore. Too bad for tired travelers on I-20.
April 22, 2015
Rated 5.0 out of 5.0 by webphil Staff was exceptional
The room was great as usual. Even though the smoke detector battery went bad during our stay (causing an annoying beep every minute), we notified the front desk and they came to replace the battery right away. During breakfast, the apple juice ran out. We notified the breakfast attendant. She immediately fixed the problem then brought cups of apple juice to us as we were eating.
April 21, 2015