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Rated 4.5 out of 5 by 106 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed, great service and pet friendly! We travel a lot on business and this hotel is one of the best we have stayed at for this location. Very friendly staff all around. February 26, 2014
Rated 3.0 out of 5.0 by Great Customer Service... but.... Great staff and b'fast. Only issue I had was the mattresses. They seem to be pretty old and have a soft spot in the middle of the bed. Needless to say it was hard to get a good night's sleep on them so I was not up to perform "brain surgery" the next day! I hope they replace them if needed but yet again it could be that I just had bad luck and got a room with bad mattresses. January 23, 2014
Rated 5.0 out of 5.0 by Rooms for guests with pets When staying in pet friendly hotels , I always wondered if all the rooms potentially had had a pet in the room previously. This hotel in particular has rooms allocated for travelers with pets. When traveling with our mini schnauzer, I don't mind staying in a room where pets have been before, but when traveling without her, I want a Pet-free room. Based on this hotels policy to call ahead to confirm an allocated room is available, I would stay here again, with or without my pet. The room was extremely clean, no pet odors, and convenient to the side door to take her to a clean designated area for her business. They even provided god lighting and bags to clean up after her. A+ December 23, 2013
Rated 5.0 out of 5.0 by The Staff From check in to breakfast they always make you feel welcome like family. I will drive past other Holiday's inn's to stay at Abingdon Holiday Inn express if I'm with in 75 miles of this hotel. First class. December 17, 2013
Rated 5.0 out of 5.0 by value Dollar for dollar the best place to stay in Abingdon and I have stayed in nearly all at one time or another. December 11, 2013
Rated 5.0 out of 5.0 by Great Place Room very clean, service friendly. Also, great breakfast. December 4, 2013
Rated 4.0 out of 5.0 by Care for the Environment We stay in Holiday Inn Express hotels often. They are overall very good--clean, comfortable, a good value. However, some make an attempt to be "Green," but they don't seem to really get the concept. It seems that many have signs about reusing towels--and this is very good--but they use Styrofoam plates, cups, etc. in the rooms and at breakfast. We are very environmentally conscious, and Styrofoam is AWFUL. They are terrible for the environment. Please use biodegradable #Paper!# products. Yes, they are a bit more expensive; but many of your customers care about such things and consider them work the effort. Also, use paper products #toilet paper, paper towels, etc.# made from recycled paper. We compliment you on using Compact Fluorescent Light bulbs--VERY good for the environment and cut down on energy costs. Also, besides Splenda/Equal/etc. you should have sugar free syrups and jellies. MANY people are diabetic, and they need these sugar-free products. Think of the environment and your customers #There are many of us!# that care about these things and that choose hotels that do. December 3, 2013
Rated 5.0 out of 5.0 by Friendly Staff, Loud Fan My 93-yr old mother and I enjoyed our stay very much. The staff was very courteous and friendly including the room service personnel. The room was clean and everything worked. My only comment on the negative side was the room temperature fan which kept going off and on during the night, but this seems to happen in every hotel room I stay in which has these fans. You'd think someone would invent a noiseless fan or another heating-cooling system. November 14, 2013
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