Rated 4.5 out of 5 by 102
Rated 3.0 out of 5.0 by LadyNCTraveler Great employees & service/ Awful Internet connectivity
The employees at this hotel are wonderful & couldn't be more helpful! The problem with the Internet is simply that the signal is weak in the guest rooms compared to the strength in the lobby. I spent hours trying to get a connection, & download things once I had a connection. Very frustrating!
August 4, 2013
Rated 5.0 out of 5.0 by quicksilver2315 Great place for a break.
On the road approx. 200 days a year. This property is very user friendly for medium size haulers to take a break.
August 3, 2013
Rated 3.0 out of 5.0 by jkckmb Not the best HIE
As an IHG rewards member I often stay at HIE. This one is only average. Coffee in room but no cups or coffee pot. Dirty wash cloth found in shower. No bag to put soiled clothes in. Convenient to interstate, fast food and Barter Theater. breakfast area crowded but well attended by staff. apples served all day.
August 2, 2013
Rated 5.0 out of 5.0 by overworked1 Service and staff
This is the Holiday Inn that people should come train at for customer service. They go out of their way to make you feel like you are a friend coming to stay with them. I wish I could get this service at all Holiday Inn's .
July 31, 2013
Rated 4.0 out of 5.0 by Hahaha Friendly Staff, but sub-par rooms
As we has 6 in our party we needed 2 rooms. In both rooms the carpet was damp, and the rooms were not up the the standard that most Holiday Inns we have stayed at in the last year.
The hotel was full booked so changing rooms was not an option.
I will say that the staff was very friendly, and in the case of the breakfast staff very helpful.
July 27, 2013
Rated 5.0 out of 5.0 by REVSR Great location, Great Staff
The front desk was full of information, the morning breakfast lady has been there for quite awhile and greeted returning guests. Food was plentiful, hot, and the breakfast staff asked several times how our meal was!
July 27, 2013
Rated 5.0 out of 5.0 by BH53 Excellent stay
Clean room, quiet, excellent breakfast (choice & quantity), good coffee, really friendly & helpful staff.
July 22, 2013
Rated 5.0 out of 5.0 Awesome experience
Loved this hotel in this quaint town! Danny, at the front desk helped with recommending restaurants. (Bone Firehouse was awesome!!!!) and free fresh fruit, extra towels, etc... He was gracious, quick to respond, and genuinely sincere.
Hotel was cleanest I have ever been in, especially the carpeting which I usually do not like in hotels. Pool was fun, small but we had the whole thing to ourselves. Hot chocolate added a nice touch at night. Room was perfect.
Jane, the host at breakfast was awesome. She even printed off directions for me to go to my next destination. Definitely went out of her way to help. Super friendly and sweet. Breakfast was good, lots of selection. Eggs were a little weird but extremely satisfied other than that. Kids loved it. Would definitely go back and highly recommend.
July 22, 2013
Rated 3.0 out of 5.0 by GoDisney Not Impressed
This property is in my opinion below the Holiday Inn Express standards. The rooms are small and cave like, everything could stand a good cleaning! Pool is outdoors with no hot tub on site.
July 13, 2013
Rated 5.0 out of 5.0 by ladyluck1939 Great service
We had a wonderful experience at this Holiday Inn Express. It was like being at home. I have never been in a HIE that the staff was so happy and willing to make you feel welcome and at home. We enjoyed our 4 nights, and breakfast was the best and the service outstanding. Truly a great experience.
July 10, 2013
Rated 3.0 out of 5.0 by Joshuea Noisy, to close to ice machine, toilet ran all night?
I arrived tired to the bone but the outside noises kept waiting me up plus toilet ran on and off.
Ice machine was just out side my door making noises on both side of room impossible to pick which side to sleep on!
July 7, 2013
Rated 5.0 out of 5.0 by Pianoguy27 Overnight Stay & Play
We travel to Abingdon several times a year to do the Stay & Play package with The Barter Theatre. We absolutely love this hotel - the staff is always great, the beds are comfortable and it's super clean. Definitely recommend it!
July 6, 2013
Rated 5.0 out of 5.0 by VonKate Breakfast is great
The breakfast was very well done and the staff taking care of it were exceptional in attention to detail and serving the patrons. The choices were expansive and the new pancake machine is terrific. Can't think of anything you'd want for breakfast that they didn't have. The facility was kept very clean and neat.
July 2, 2013
Rated 2.0 out of 5.0 by James41 Facility is not typical Holiday Inn Express
Although the staff was great, they were working with old facilities. The mattress obviously has been there as long as the hotel. Neither of us slept well since we were constantly "rolling to the middle". The air conditioner temperature setting was useless and the unit didn't appear to operate unless it was turned off for 5 minutes and then re-started. Makes for a LONG night. The lady in charge of the breakfast area was wonderful and seemed to really care about the guests. She was the best we have seen at any Holiday Inn. Although the staff was great, I just cannot recommend due to the experience of a LONG night without much rest.
June 30, 2013
Rated 4.0 out of 5.0 by spil Good Overnight Stay
Clean hotel with very helpful staff. A nice place after a long day on the road. I would stay here again.
June 25, 2013
Rated 5.0 out of 5.0 by JudyAAF Great Service!
I changed the date of our stay, and booked one day off by mistake. The hotel was full when we arrived (a day earlier than my reservation), but there had just been a cancellation. The desk person went to a great deal of trouble to rearrange rooms so we would be on a floor that could take dogs. He was also very helpful in helping us find a restaurant. Great room and really great service. Hotel is small - make a reservation in advance.
June 18, 2013
Rated 5.0 out of 5.0 by CAPMFTGuy Abingdon stay on June 12&13, 2013
The staff there is outstanding. Very friendly and helpful. The lady who manages the breakfast room genuinely cares and remembered me from my prior trip to the hotel. That makes a huge difference as to why anyone would want to come back.
June 18, 2013
Rated 5.0 out of 5.0 by Lulu116 Great Location
Great Location, great food and very nice staff. I would stay at this location again.
June 16, 2013
Rated 5.0 out of 5.0 by pc1965 every one was nice even the maids
every one was nice even the maids. every one was nice even the maids
June 1, 2013
Rated 4.0 out of 5.0 by faml Hospitality
Staff friendly and helpful. Especially at breakfast.
May 31, 2013
Rated 5.0 out of 5.0 by KenND Jacuzzi Suite
The wife and I had a wonderful evening here. It's close to the Barter Theater and shopping. The jacuzzi in the room was wonderful and everything was clean and in great condition. We would stay again~! However, I must say the view to the lumberyard next door was a bummer....but who's looking at that at night!
May 24, 2013
Rated 5.0 out of 5.0 by Jen017 Great pillows!!
Nice place to stay. Had a quiet room, comfy bed, and the pillows were awesome!! Great night sleep!!
May 23, 2013
Rated 5.0 out of 5.0 by DonnaVA What a wonderful Hotel!
After driving all day from Virginia Beach, VA, we were greeted by a friendly and professional desk clerk; who started the experience off to great start. When I opened the door to the room I was really shocked and memorized! The room was big and beautifully decorated. It had all the modern accommodations. The King size bed was perfectly made and had extra pillows. The room was cleaned immaculate. I was blow away! I thought that being a small town in the Mountains I was expecting to stay at some run down “Mom and Pop’s” hotel. I was very wrong. I was in town to attend a funeral of a close friend and when I returned later that night the desk clerk was friendly again, he informed me that there was hot chocolate and coffee in the dining area and that it would be there all night. After getting some hot chocolate I went to bed and was a sleep before the 11:00 news was over, which never happens. I had the BEST night sleep ever in a hotel. Usually my back is killing me when I sleep in hotels, I woke up and had no back ache. The breakfast was excellent. The host was very friendly and accommodating. Overall I had a wonderful experience and would recommend this hotel. They Managers and Staff should be commended for being an asset to the Corporation.
Virginia Beach, VA
May 23, 2013
Rated 5.0 out of 5.0 by mgas9 Outstanding customer service!
This was a wonderful stop along the way into Virginia. The customer service was suberb. The employee incharge of the breakfast room went out of her way to make every guest feel important. She was such a delight! We will definitely stay here again!
May 19, 2013
Rated 4.0 out of 5.0 by PrincetonBusiness Convenient
Convenient location to I-81. An older HI Express that is well maintained with a friendly staff.
May 11, 2013
Rated 5.0 out of 5.0 by UDaMan1065 Relaxing Stay
Very friendly staff. Rooms well appointed. Internet worked perfectly. Nice place to stay the night....very relaxing.
May 5, 2013
Rated 5.0 out of 5.0 by Family4me Great Breakfast and wonderful service
As always Holiday Inn Express met my expectations and beyond. Curteous desk staff, super clean rooms, and a great variety of food available on breakfast bar. The Holiday Inn Express in Abingdon, Va was different from others I have stayed at in that they had an exceptional breakfast bar attendant. She was on top of keeping everything filled, greeted all the customers, went out of her way to offer help in anyway she could and even give out info. about area activities. I also noticed that the morning we checked out that they had someone available to help take your bags to your car.
May 5, 2013
Rated 5.0 out of 5.0 by roncycle Our choice in Abingdon
We have stayed here 5 times since August and the staff knows us by now and are terrific. In Jan. we were faced with a drive into a snow storm and we were offered extra snacks to carry just in case we were stranded. There's a terrific restaurant down the street that we always eat at- don't miss it- Wildflower Bakery and Cafe- don't let the name fool you...it's great for dinner.
April 29, 2013
Rated 5.0 out of 5.0 by RNhhi Awesome!!
Great accomindations and an amazing staff. By the second day, the evening gentleman at the desk, greeted me by name as I came and went throughout the week. He was very helpful with recommendations for dinner and activities. All the staff were very genuine in making sure my stay was a wonderful experience.
April 24, 2013
Rated 5.0 out of 5.0 by Randee87 Holiday inn Abingdon
This was one of the nicest hotels we have stayed in. We will definitely make it a planned stop in the future.
April 22, 2013