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Rated 4.5 out of 5 by 106 reviewers.
Rated 5.0 out of 5.0 by Great Breakfast and wonderful service As always Holiday Inn Express met my expectations and beyond. Curteous desk staff, super clean rooms, and a great variety of food available on breakfast bar. The Holiday Inn Express in Abingdon, Va was different from others I have stayed at in that they had an exceptional breakfast bar attendant. She was on top of keeping everything filled, greeted all the customers, went out of her way to offer help in anyway she could and even give out info. about area activities. I also noticed that the morning we checked out that they had someone available to help take your bags to your car. May 5, 2013
Rated 5.0 out of 5.0 by Our choice in Abingdon We have stayed here 5 times since August and the staff knows us by now and are terrific. In Jan. we were faced with a drive into a snow storm and we were offered extra snacks to carry just in case we were stranded. There's a terrific restaurant down the street that we always eat at- don't miss it- Wildflower Bakery and Cafe- don't let the name fool's great for dinner. April 29, 2013
Rated 5.0 out of 5.0 by Awesome!! Great accomindations and an amazing staff. By the second day, the evening gentleman at the desk, greeted me by name as I came and went throughout the week. He was very helpful with recommendations for dinner and activities. All the staff were very genuine in making sure my stay was a wonderful experience. April 24, 2013
Rated 5.0 out of 5.0 by Holiday inn Abingdon This was one of the nicest hotels we have stayed in. We will definitely make it a planned stop in the future. April 22, 2013
Rated 5.0 out of 5.0 by Visit April 9 Excellent place to stay, very knowledgeable front desk staff, friendly. Recognized us as priority club members with a bottle of water. Excellent customer service in the dining room Highly recommend April 18, 2013
Rated 4.0 out of 5.0 by Disappointed on leaving I am a 72 year old widow with a heart condition. I asked for a luggage cart and was told there were none available as they only had two and it was check-out time. I waited 30 minutes and still no cart appeared in or out. I was waiting in the breakfast area for someone to come with one. After that, I made 4 trips to my car as I had stayed there an entire week, due to a family illness. I had suitcases, tote, cooler for insulin, the list goes on and on. Never one time did anyone at the desk offer ANY assistance. When I turned in my room key, I stated that if they only had two carts, that they needed to purchase more as no 72 year old lady should have to make four trips to the car to get her stuff from the room. The reply from the front desk was "we would have been glad to help if I had asked" Really, now, is it I who should have to ask? The offer should have been made without asking. Help that one has to ask for is not worth having. Will certainly think hard about staying there again even if it is close to the hospital. April 12, 2013
Rated 5.0 out of 5.0 by Excellent Breakfast and service The complimentary breakfast offered a variety of excellent choices. The breakfast hostess was extraordinarily gracious and hospitable. Advice on where not to dine (Harbour House) was spot-on. April 11, 2013
Rated 5.0 out of 5.0 by Check In Danny is awesome. He recommended several places of local fare for dinner. We chose Bone Fire and it was great food and great atmosphere. Danny is overall very friendly and you can tell he loves people. Outstanding job! March 31, 2013
Rated 4.0 out of 5.0 by Good Hotel Good price Good hotel near Route 81. Quite, clean, good option . March 29, 2013
Rated 5.0 out of 5.0 by It keeps getting better every time we stay. We have stayed at this location four times over the past three years and have. The service has always been polite, courteous, and professional from the front desk, to breakfast bar staff, to the cleaning staff. They practically bend over backwards and do handstands to accommodate any request you have, and seem to have elephant like memories if you stay there more than one or two times. We have observed that they have continued to make improvements to the facilities with each visit, and readily accept suggestions for future improvements. And the hotel is always kept CLEAN, which happens to be very important to me, as I happen to be very particular on that point. We would never even consider staying at another location when traveling through this area. This happens to be our favorite Holiday Inn Express of all the ones we have stayed in. Consider staying here, you will not be disappointed. March 15, 2013
Rated 4.0 out of 5.0 by Comfortable Always stay here on way east. Comfortable, clean, friendly. March 13, 2013
Rated 5.0 out of 5.0 by Warm and Friendly Staff All of the staff members treat you like family; they truly care about your comfort while staying with them.The breakfast hostess goes out of her way to make sure you are well served; she even suggests places to visit in the area if you aren't sure how to spend your day. She is a wealth of information on the Abingdon/Bristol area. The rooms and bathrooms are clean and spacious. The maintenance crew takes great pride in the public areas of the hotel, inside and out, and are constantly working on maintaining the hotel's pristine and welcoming appearance. The Barter Theatre and Holiday Inn Express offer a great theater and hotel package that is a very good deal if you are interested in seeing a wonderful play during your visit. March 7, 2013
Rated 5.0 out of 5.0 by Will Definitely Stay Here Again!!!! This place is exceptional! Great customer service, wonderful breakfast, CLEAN room and safe area. Couldn't ask for better. The front desk staff is friendly and very helpful and will go out of their way to help you! Stay here if you can! March 6, 2013
Rated 4.0 out of 5.0 by Breakfast service We have stayed at several locations and this is by far the best one. The breakfast hostess is one of the nicest people we've ever met. She is so helpful, always offering to do more for you, and she remembers your name, where you are from and things about your family. She gets the day started with a smile. Also, the breakfast is very good ! A great place to stay!!!! March 1, 2013
Rated 5.0 out of 5.0 by Friendly front desk personnel The only negative is the noise from the nearby Interstate. Great location, with Cracker Barrel, Wendy's, Huddle House and several others within walking distance. February 27, 2013
Rated 5.0 out of 5.0 by Awesome! This place is awesome in customer service and comfort! I highly recommend it to anyone needing a good night's rest and wonderful service from the staff! February 20, 2013
Rated 5.0 out of 5.0 by Great Place to stay at a great price! When we are traveling along the I 81 highway, we enjoy staying at the Abington, VA Holiday Inn Express. The staff is always friendly and helpful. The rooms are clean, beds comfortable, and the bathrooms clean. The morning breakfast is hot and fresh with a great assistant who insures you have what you need. Overall a great value and we have never been disappointed. February 9, 2013
Rated 5.0 out of 5.0 by Weather Advisory Unbelievable weather the day we were traveling. We were so stressed with driving, that we booked a room in Abingdon. We were able to cancel our reservations in Pigeon Forge, and they graceously credited our account. Wonderfull safe stay and breakfast in the morning. We love the "express" experience. We were on our way bright and early the next day! January 27, 2013
Rated 5.0 out of 5.0 by Staff all wonderful We stayed here on the eve of a snow storm and the kitchen staff made sure we left with some extra snacks in case we were stuck in the snow. Upon returning three days later on our way home they all recognized us and greeted us as returning family. Great place to stay. Just down the street is a must dinner/lunch stop- The Wildflower Bakery and Cafe. Don't let the name fool you- it's a terrific dinner experience. January 22, 2013
Rated 4.0 out of 5.0 by Pet friendly Don't agree with pet friendly policy. No pets on third floor. Who monitors this? I stay on the third floor and sure enough, dog on third floor. The last time I stayed (12-21-12) barking dog on first floor. Then a corgi came running in the cafe area. The host had to entice the dog with food to get it to the lobby. Corgi's are the worse shedding breeds of all breeds. January 5, 2013
Rated 4.0 out of 5.0 by Very close to neat downtown area. Nicely refurbished older property, located near the very quaint Abingdon downtown area. January 4, 2013
Rated 5.0 out of 5.0 by Convenience of Location I was traveling for business from Reading, PA to Athens, Al and needed a quick stay over for one night due to length of drive. It was very windy and cold and snowing hard. With out reservations I pulled into Abington Holiday Inn location, because of it's convenience and because of Holiday Inns repetition. As always and true to Holiday Inns excellence, they had a room available. I was treated and greeted very nicely. I was given a very clean and comfortable room at a very fair price. After a excellent nights rests. I went down to check out and eat one of the greatest continental breakfasts I have ever had. The cinnamon rolls and gravy and biscuit or to die for! Anyway thanks Holiday Inn for another excellent stay. Hope to see you again soon. Sincerely, Gary January 2, 2013
Rated 5.0 out of 5.0 by Outstanding service This is the second stay in 2 months and we were so pleased. The staff was very accommodating in the selection of our room location. The breakfast room staff was fantastic. There was one woman particularly, who went out of her way to be helpful. Unfortunately, I did not get her name. Several times, the desk staff was helpful with directions and suggestions. The rooms were immaculate and the food service area was too. We look forward to our next visit. December 26, 2012
Rated 5.0 out of 5.0 by Friendly, Knowledgeable Breakfast Hostess The highlight of our stay at the Abingdon Holiday Inn Express was Jane, the breakfast hostess. She does an excellent job keeping the buffet stocked and helping guests, but she goes the extra mile by welcoming all and providing them with information about the area. She has an uncanny talent for remembering returning guests and makes us feel very welcome. She is a tremendous asset to the Abingdon Holiday Inn Express; we look forward to seeing her when we visit. December 15, 2012
Rated 4.0 out of 5.0 by Nice Hotel in a great location! The Holiday Inn Express in Abingdon is a really nice facility and very convenient to downtown and all the attractions. They have the most cordial staff I have see who went out of their way to ensure our stay was great. December 14, 2012
Rated 5.0 out of 5.0 Always a great stay. This is a great place to stay overnight. The desk folks are very personable and the breakfast lady(Jane) is so down to earth and goes out of her way to make everyone feel like they are having breakfast at home. Keep up the great job. December 10, 2012
Rated 2.0 out of 5.0 by converted smoking room still smelled like smoke just dont like this place. traffic always sounds like it is coming thru your room and the room we had I found out later had been converted from smoking to non smoking and the headboard smelled of smoke. December 9, 2012
Rated 5.0 out of 5.0 by Convenient & Best Breakfast Service This property is clean, comfortable, and CONVENIENT for anyone wishing to stay overnight while attending a Barter Theatre production, which was the reason for my husband and I staying there. What impressed me MOST, however, was the proactive helpfulness and congeniality of the breakfast staff. I wish I had gotten the name of the lady attending to the continental breakfast. Not only did she closely monitor the availability and the temperature of the breakfast items, but she also was warm and engaging with the guests -- everything one would expect in terms of "southern hospitality." Overall, a very pleasant experience. We will definitely stay here again. December 8, 2012
Rated 5.0 out of 5.0 by The king bed are very comfortable and the rooms are neat and clean. I love this holiday Inn express, it's located in perfect spot with the conviences surrounding the establishment. The clerks are friendly and courteous, the lady who prepare breakfast in the mornings are very nice. What a wonderful group you'll have working at this establishment. December 5, 2012
Rated 3.0 out of 5.0 by Abingdon HI Express Stayed at this Holiday Inn Express en route to Maryland. I had reserved a King room with a sofa sleeper. Upon check-in I was asked if I wanted to be "upgraded" to which I said yes. Though I'm not sure what I was expecting as an upgrade. What I got was kig room without the sofa sleeper - nothing else. But, overall the room was quiet, clean and comfortable. Not quite up to other Holiday Inn Expresses I have stayed in or the adjacent property. Nothing fancy here but a nice place to stay. December 1, 2012
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