Rated 4.5 out of 5 by 70
Rated 5.0 out of 5.0 by Fussyshopper Clean, Comfortable and Inviting.
Have stayed at this hotel many times in the past and, as always, had a very pleasant experience. Very clean rooms, good value for amount charged and the friendliest staff in the world. I will be back and will recommend this Holiday Inn Express to all of my friends and relatives. Thank you for maintaining your high standards.
November 20, 2013
Rated 3.0 out of 5.0 by Scott14 cold smelly water noisy heater
Informed staff showers were cold. They apologized and said it happens during busy periods. Water was smelly. The old fashioned wall heater cycled often and noisy during the night keeping wife awake. This old facility isn't worth the same price as charged at newer facilities.
November 15, 2013
Rated 5.0 out of 5.0 by Rblake8 great service
AFTER A RESTLESS FIRST NIGHT A WONDERFUL FRONT DESK CLERK NAMED CHRIS WAS ABLE TO TRANSFER US TO ANOTHER ROOM. OUR MINI VACATION WAS SAVED BY A CARING AND CAPABLE EMPLOYEE. SHE COULD HAVE EASILY SAID NO, BUT CHRIS MADE THE EFFORT TO SATISFY OUR NEEDS.
AS A FORMER HIA INKEEPER (40 YEARS AGO) I ENCOURAGE YOU TO RECOGNIZE AND APPRECIATE SUCH EMPLOYEES. THEY ARE THE LIFE BLOOD OF YOUR BUSINESS.
IN ADDITION; POOL FIRST CLASS, BREAKFAST; THE BEST
October 19, 2013
Rated 5.0 out of 5.0 by Fussyshopper Very Positive Experience
This was my fourth visit to this hotel over the past several years. I keep returning because I have always had a very clean and comfortable room, great location and the staff has always been extremely pleasant. I can be pretty fussy about my accommodations and this particular Holiday Inn - Express has never disappointed me.
October 17, 2013
Rated 4.0 out of 5.0 by TMDjune2004 annual color tour
Always enjoy our stay here every year. Great location to see the fall colors and visit wineries/breweries. Have done a very good job with the hotel updates!
October 16, 2013
Rated 5.0 out of 5.0 by BJBK Clean and comfortable
Service was impeccable, breakfast was fresh and delicious even though we sat down toward the end of the service time. We were offered a complimentary upgrade to a suite which we were not expecting - nice surprise!
October 8, 2013
Rated 5.0 out of 5.0 Large Room and comfortable setting
The service was excellent. Was very surprised at the breakfast choices was a nice addition of value. Quiet setting very accessible area.
October 6, 2013
Rated 5.0 out of 5.0 by TheWip Excellent Customer Service
My sister and I stayed here for a mini-vacation in the fall. The view of Grand Traverse was wonderful...the room was great....the breakfast delicious! But the customer service was above and beyond. In our haste to leave, my sister accidently left behind her purse. We discovered her misfortune when we stopped for lunch, more than half-way home. We called the hotel, they confirmed they found her purse and sent her purse back to her Federal Express overnight AT NO CHARGE!! That's an A-1 hotel in my book!!
October 6, 2013