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Rated 4.5 out of 5 by 138 reviewers.
Rated 5.0 out of 5.0 by More electrical outlets would be nice. I stay in a lot of hotels and some are better then others when it comes to ease of finding an electrical outlet. This hotel did not have outlets easily available at the desk or the bed. I use my phone for an alarm and always plug it in overnight. I had to unplug the room clock so that I would have an outlet for my phone charger. May 20, 2014
Rated 2.0 out of 5.0 one night out of two Everything was going great Until the pepsi driver was allowed to fill the pop machine at 6:30 am waking me up! May 18, 2014
Rated 5.0 out of 5.0 by nice hotel no problems due to wet weather booked in well early, no problems with this and staff very helpful. What we have come to expect from an HIE May 13, 2014
Rated 4.0 out of 5.0 by Great check-in person & Breakfast We had one minor problem with the TV and it was taken care of immediately. May 6, 2014
Rated 3.0 out of 5.0 good price, comfortable bed wish we would have asked for a bay view, ours was of parking lot :( loved bed & pillows. ants in our room, bathroom, ceiling, bed. should have been offered a discount or something on our next room, especially since we are reward members - just said they would spray room after we left. we asked what a white circular apparatus was on the wall near the floor & staff had no idea. April 22, 2014
Rated 4.0 out of 5.0 by reliable service and availability The room was good and service and employees were nice and helpful. April 12, 2014
Rated 3.0 out of 5.0 by Clean comfortable room Very noisy in the room. Apparently there is a compressor of some sort that kicked on every hour or sho all night for 10-15 seconds or so. April 8, 2014
Rated 4.0 out of 5.0 by R gray Was a beautiful place to stay and nice view of the bay. Only problem we had was checking in. Some one else was waiting when I got there and a sign was on the counter that would be back in a little while. The other person left and said they had been there for 20 minutes. I looked at my watch and it was over a half an hour before someone showed up. Said they were sorry but had to fix some ones TV and they were the only one there. I do not blame them but there should have been someone else their. I realize it might have been a slow time for them but come on what kind of service was that. I only gave the staff and services a 4 but it was not the staffs fault. Still nice place to stay and clean. Needs a sign closer to the road have to be looking for it to see it behind the other hotel. April 4, 2014
Rated 5.0 out of 5.0 by Comfortable Great friendly clean hotel easy access and a great view. March 27, 2014
Rated 1.0 out of 5.0 by Great Stay Excellent service and facility. We enjoyed our stay. March 27, 2014
Rated 5.0 out of 5.0 by Great Stay in TC Outstanding service, dedicated staff and wonderful property. Location is perfect! Thank you March 20, 2014
Rated 5.0 out of 5.0 by Nice and quiet We always enjoy our staying at the Express in Acme March 19, 2014
Rated 5.0 out of 5.0 by Fit For A King!!! My husband had business in Traverse City and he ask me to join him. We checked into the HIE for one night and was disappointed to check out the next morning. We had a fabulous stay at this HIE. The staff was most helpful in telling us about the area and pointing us to excellent places to dine. We were upgraded to a suite which overlooked the lake. Our room was extremely clean. We were treated like important guests. We will definitely be back to visit. February 27, 2014
Rated 4.0 out of 5.0 by Great stay, Loud woman not so nice Our stay was good with the exception of the last night...we had an intoxicated woman on our floor that made it known she was impaired. The staff did an excellent job getting her calmed down and I assume she was asked to leave. The location is nice because it's centrally located and convenient to get around. February 27, 2014
Rated 5.0 out of 5.0 by Comfortable room The room was great. The king bed was very comfortable and the sofa sleeper was very sturdy and comfortable. Room was very clean and the staff friendly. Great breakfast-good choices and food was hot. Will definitely stay here again. February 12, 2014
Rated 5.0 out of 5.0 by Very nice hotel I was very happy staying here. I just wanted to relax for a weekend. I wanted a hotel with a pool and a hot tub. this hotels pool and hot tub was just what I was hoping for. I am not an early riser so I can't speak for the breakfast but I suspect it was typically satisfactory as I have come to expect from this chain. The only thing I would have liked that I didn't have was a small refrigerator in the room. Maybe they can work on that as time goes on. January 29, 2014
Rated 4.0 out of 5.0 by Nice place My ONLY complaint would be why are your elevators so slow! I'm in that industry and have NEVER been on an elevator so slow. Only other thing would be pillows. I did not have a firm pillow this trip. Otherwise one of my favorite Holiday Inn Expresses I've stayed in. January 25, 2014
Rated 5.0 out of 5.0 by Fantastic experience!!!! This was our first time staying in a Holiday Express. We came up for New Years Eve and left the following day. Your staff brought out Computer paper and Toner Cartridge so I wouldn't have to run around town looking. They really made the New Year (2014) start out WONDERFUL. Please Thank all employees who worked Dec 31 and January 1. January 10, 2014
Rated 4.0 out of 5.0 by Just because Very nice and affordable with a great pool area. We were on the second floor by the stairway for one night. There were several kids running around either in the stairwell,second floor and even right above us until around 1am. We had mentioned this to the front desk and she gave us a 10% refund without a blink of an eye. The rate was already the best in the area and this made it even better. I really liked the Hotel and would stay again,but not on the second floor or by the stairway. January 9, 2014
Rated 5.0 out of 5.0 by Great service Clerk was very sweet and helpful. This is a every year trip. We have had very good experience with the location. Will be back next year if all willing. January 8, 2014
Rated 4.0 out of 5.0 water pressure Everything was fine with our room except two items - - Cold air was constantly coming thru the wall unit. I ended up placing a blanket over the cracks to stop the air flow. - The water pressure for the shower was poor at best. January 6, 2014
Rated 5.0 out of 5.0 by Traverse City New Year's Eve The staff was very professional, and very knowledgeable about local attractions and places to eat. Furthermore, given the holiday, the staff extended breakfast to accommodate the previous late night. My guest and I also forgot several toiletries, which the hotel staff were happy to give us. January 5, 2014
Rated 4.0 out of 5.0 by Nice Hotel, Front Desk Good Upon Arrival the gentleman at the Front Desk was awesome. He was friendly, helpful, and smiling!. Room was nice, Just didn't have time to use the pool. But, it looked nice. Breakfast was awesome! I plan to stay again. January 4, 2014
Rated 5.0 out of 5.0 by Inviting hotel with great customer service We have stayed at this hotel numerous times, the staff is always welcoming to us. We receive free upgrades with our priority club membership without asking! Thanks for a great time and the free fudge! January 4, 2014
Rated 5.0 out of 5.0 by Great service My family stayed here for the holidays and it was a great time. Thank you very much !!! January 4, 2014
Rated 5.0 out of 5.0 by Great service, The staff was very friendly, allowed us to use lobby for our 5 families to have pizza & visit.. They provided garbage bags as we wanted to clean up after ourselves. They had ice scrappers & brushes set up in the am for the cars due to the winter weather a very nice thought. January 1, 2014
Rated 5.0 out of 5.0 by Best Staff Anywhere Holiday Inn Express - Traverse City/Acme is a very well-maintained and comfortable property. Rooms are large, breakfast is very good, and overall it is a great bargain. I stay here many times a year and the staff is simply the best. They know how to treat their guests and, unlike other properties in the Traverse City area, they seem to appreciate and accommodate their "regulars". Can't praise this place enough. Tom R. December 30, 2013
Rated 5.0 out of 5.0 by A Frequent Guest I have been coming up to this area about every 6 weeks for the last 15 years. During that time I have stayed at 6 properties. The Holiday Inn Express has been the best and most consistent performer of all. The rooms are well kept, the staff knowledgeable, and the location meets my needs. December 8, 2013
Rated 4.0 out of 5.0 by Clean room, quiet, but the sheets? The sheets were so thin and pilled, they looked like they were 10 years old. December 7, 2013
Rated 5.0 out of 5.0 by Family Party We came to the Acme Holiday Inn Express with 25 of our family members. The rooms were good size, clean, and appointed. The staff bent over backwards for our Family as we stayed 3 days there. The breakfast bar was very well stocked and the food is very good. The pool and hot tub were working great. Overall the facility has a very warm homey feeling as the living room area makes a great place for us to gather. We will be back for more of our family parties that occur in the month of November. December 7, 2013
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