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Rated 4.3 out of 5 by 243 reviewers.
Rated 5.0 out of 5.0 by Great hotel. Have stayed here often and as always staff very friendly and helpful. Room comfortable and clean. Street work was being done at this time, but did not present a problem. November 26, 2015
Rated 2.0 out of 5.0 by Not to our expectations We had never booked before at a holiday Inn and were hoping for a quiet romantic getaway for our anniversary. I was disappointed from the start. The room not being ready at the time of our arrival made a mess of our reservations. We had to remind the staff that we had a romantic package as well. It just seemed to ruin the rest of the stay from there on. Even the remote control didn't have any batteries in it. To top it off, I have two charges on my night stay that I have to get resolved now. Not a happy weekend at all! November 25, 2015
Rated 4.0 out of 5.0 by Good value Good location, nice size property, rooms, and good breakfast. November 20, 2015
Rated 5.0 out of 5.0 by Great Place To sum it up, this hotel is perfect in every way. Rooms are more than comfortable and well designed! The bed was extremely soothing after a long days walk through Dallas. Everything was really clean and the staff was very helpful. Everything was looked after and the hotel had a lot of little details that made your stay a very special one. Finally I would have to say it is one of the best in Dallas. Right in the middle of everything but just far away enough so that you don't have to hear all the noise from the city. I would totally recommend this to anybody. November 17, 2015
Rated 5.0 out of 5.0 by Nice Hotel This was a nice stay at this hotel, the breakfast was a good start to the day November 10, 2015
Rated 5.0 out of 5.0 by Cofortable bed The stay was fast and comfortable. One negative was the pillow need to be firmer November 9, 2015
Rated 3.0 out of 5.0 by Horrible service I was so disappointed with the service provided at this HIE. I stay at HIE at least 2 to 3 times a month for work and find them to be clean, safe, and provide decent service. This past weekend the 3 day 60 mile breast cancer walk was happening in Dallas. This property was near the host hotel and offered very decent rates so I let my friends/family know and 5 of us ended up with rooms here. When I went in to check into my room the women at the front desk would not even look up at me. She was working with another young women and it was about 4:45 Thursday afternoon so it should not be hard for the manager to figure out who it was. I stopped talking until she looked at me and then she had a very poor attitude. I was never recognized as a gold almost platinum member which has only happened to me once before. I also had to ask where I could locate the elevator and when breakfast was. The next day I wanted a bottle water and all 4 floors were out of every drink in the vending machine except for floor 4 which had sprite. You could tell this was a poorly run hotel with a lack of leadership. I don't have a choice when I travel for business as HIE is our only option but I will be sharing my experience with my company as they look ahead to future years. The room was fine, the beds were comfortable, and it was located to many shops/restaurants. If we do the walk again next year we will use a different property. November 9, 2015
Rated 5.0 out of 5.0 by great stay Guest services was great and amenities were excellent. November 9, 2015
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