Rated 4.0 out of 5 by 241
Rated 2.0 out of 5.0 by mxfan2 If you love loud hotels with uncomfortable beds...this is it!
Very noisy even after quiet hours. The beds were not very comfortable. Broken entry doors caused people to have very long walks entering the hotel. As far as the water park, the features are good. I think you get what you pay for compared to more expensive water parks.
On a good note the staff was great.
August 11, 2013
Rated 5.0 out of 5.0 Great time but...
Great family hotel! I would recommend it to anyone and i already have! First bad: the buffet is sooo terrible! When we got there about 1 hr before wnd of buffet, there was no hot food out, i mean none. When someone told the server, she said "oh, ok ill tell the cook" my goodness they should be on top of that, especially when there are little hotel guests that need to eat asap! There is a "no" smoking policy, but some people had their room door open and smoking, te whole hallway stank like smoke!
The good: everything else, it really is a great family hotel for children of all ages
August 10, 2013
Rated 4.0 out of 5.0 by Gerby7 Fun waterpark, poor food.
We had a room with two Queen sized beds, and both the pillows and the beds came in "firm" or "soft" varieties. That was really nice! Overall the rooms were comfortable, with sufficient soundproofing. Housekeeping did not do anything to our room on our second day. We went back to the room around 1 to get changed, but were not there for more than 20 minutes. So I don't know why the bed wasn't made, nor the towels changed.
Skip the food! We had signed up for the breakfast buffet, which was horrible. There was cereal, yogurt and fruit available, which would have been a better choice than the prepared pancakes, and eggs. Both my 9 year old and I left hungry. We didn't even go back the next day even though we had already paid for it. We also purchased a soft pretzel in the watermark, and that was swimming in an oily substance (fake butter?).
The water-park itself was lots of fun. There's no wave pool or a pool for regular swimming (although the hotel had in indoor pool for that). The overall size was good in that you could easily keep an eye on your kids wherever they went. I would say that it is a better water park for younger kids (up to 12 or so). There seemed to be a sufficient number of lifeguards, and they seemed vigilant and well trained.
One last frustration was the lack of safes, or even a safe at the front desk large enough to hold a laptop. They had safety deposit boxes, which are way too small for laptops or tablets, and there was a safe in the manager's office. However that safe was only accessible from 7 am to 3 pm. Not convenient at all.
While I have some specific complaints, overall it was an enjoyable stay, and we'll be back.
August 10, 2013
Rated 4.0 out of 5.0 by NonaF room accommodations and water park
The bunk beds for the grandkids were a big hit. Access to water park and quality of water park was great. We really had a good time there.
August 10, 2013
Rated 5.0 out of 5.0 by DonnaC12 Great weekend get away
For my son's 7th birthday we thought we'd do something different. We came almost 4 hours away to come to an indoor water park. We were very pleased with our stay. From the booking agent to the water park employees, everyone was so friendly and helpful. My son forgot his toothbrush and the housekeeping attendant went well out of her way to locate one. She went to the desk,in the basement, in the storerooms (she couldn't locate one,thank goodness Walgreens is right across the street).But that was a minor inconveniance as we had to go to the store anyway. The staff was so kind to us, especially to my son. For a mostly 20 something staff they were very conscientious and helpful. The arcade was a bonus, although a few machines had problems. The water park was great, although one day is enough for a weekend. I would suggest visiting some of the local business, Cabela's for one. The restaurant staff was THE BEST. Janelle was top notch as a server. We joined the birthday club. My son will be here for his 8th birthday and maybe before that for his break in February.
August 6, 2013
Rated 4.0 out of 5.0 by dinty60 Very friendly and welcoming staff.
The beds were not very comfortable but the worst thing was the very thin walls: able to hear too much noise from the other rooms. The other guests did not respect the 11:00 o'clock quiet time and even after the front desk contacted them twice, they continued to make noise.
The water park is fantastic and very accessible from the room. Overall, a very fun time!
August 5, 2013
Rated 4.0 out of 5.0 by rholmes33 Fun Times!
Great family atmosphere. Rooms a little tight for 2 adults and 3 kids, but the rooms were nicely decorated and the kids love the bunk beds. Great value for water park and hotel!
August 4, 2013
Rated 2.0 out of 5.0 by fatguytoo hard beds
I reserved a room with a king bed and one bunk bed for 2 nights and 4 water park passes for 3 days and my room had a queen bed and 2 bunk beds. I feel that I did not get what I paid for.
August 3, 2013
Rated 4.0 out of 5.0 by lcox53 Daughter's 7th Birthday
My husband and I brought our 1.5 year old, and our 7 year old, along with a cousin who is 9.
They all enjoyed themselves.
There is a couple things I would recommend. For the lazy river I think it would beneficial to use a double raft one with the seat covered for a young child. This is what we have done in the past on other lazy rivers and that way you can both enjoy the ride instead of walking in circles while they are gripped to you!
The other thing I was disappointed in was the gift shop.
The selection of items was very minimal and trying to buy a souvenier for a 13 year old was very difficult. Shirts were very plain and a bit high in price.
Treehouse Pub and Grub was pretty good, but not a very large selection of food.
August 2, 2013
Rated 5.0 out of 5.0 by dagrandpa49 great
nice place room was very clean rooms we stayed in room with bunk kids enjoyed waterpark till closed personal very friendly and helpful would recommend this hotel five stars
August 2, 2013
Rated 4.0 out of 5.0 by Shon11 Great mini vacation
My girls and I had a very good time. The rooms were very clean and the beds very comfy. The waterpark was excellent for my children and I even had fun too! Very good pricing and well worth it. We will be back!
August 1, 2013
Rated 5.0 out of 5.0 by Troisa Really enjoyed ourselves!
We stayed overnight for our daughter's 6th birthday. She loves water and this was just perfect for us. She could ride everything, nothing was too big for her so we felt comfortable letting her play. She had a cousin with her that doesn't like water so much but she had a good time too. The only complaint I had was the bed was very uncomfortable. I couldn't wait to get into the hot tub the next morning. Other than that, it was a great couple days.
July 29, 2013
Rated 5.0 out of 5.0 by Kimmy4 Great service and awesome workers!
I have stayed at many hotels in Michigan and out of state and never have I had such great service. The front desk guys were great and even the restaurant in the pool area the lady was awesome. I would definitely go back again! Thanks for great service. The only thing I would change is the pool park should be open until 10 and the arcade until 11 or 12. People are still looking for something to do after the pool closes.
July 26, 2013
Rated 5.0 out of 5.0 by BethT Great Family Getaway
This was a great contained Family Getaway! Everyone in the family could find something to do and it was all contained in that area.
July 26, 2013
Rated 5.0 out of 5.0 by maryann1024 The staff went above and beyond!
I booked a room to accomodate 4 adults and 4 children. I had seen an offer for a free upgrade. But, since we had the largest room available, they obviously could not upgrade us. So, I asked if they could offer a discount instead, and they said YES.
About 2 hours before check-in time, I got a call from the hotel offering us 2 adjoining rooms with 2 queen size beds, for the same price. It worked out so much better for us and we appreciated it immensely! We would totally come back to this hotel!
July 26, 2013
Rated 5.0 out of 5.0 by RevManny Unexpected Greatness
I have to say that this was a great unexpected surprise. I was very happy with the staff, things available for the family and the value of our stay. Everyone from Colby, Josh and Kevin at the front desk to Nick at the gift shop, Jason in house keeping and Bri at the restaurant went above expectations when asked things along the lines of their jobs. All the staff was friendly and willing to help.
As a parent I was also happy with the level of training the lifeguards on duty seemed to have. They were on point and I felt that my kids (and I have 4 young ones) were all safe.
Many of the staff were younger yet they carried themselves in a professional and friendly manner.
The set up in the rooms was great for a family of 6 and the value of the family package, free family activities along with the quality of the water park were great!
I would recommend this highly. We will be back.
July 24, 2013
Rated 4.0 out of 5.0 by Jelt Very Nice Hotel
Very nice hotel property. The rooms are clean and the staff is very nice. The only complaints I have is the breakfast options are not the greatest. I also am very disappointed that the breakfast is not free for Platinum Members.
July 23, 2013
Rated 4.0 out of 5.0 by bholdaway Super Great and So-So
I took my four year old son here for his birthday. It was probably the greatest two days he'll ever remember.....I know he remember because he hasn't stopped talking about it and it's been a few weeks.
Room = Great
Hotel = Great
Water Park = Beyond Great
Restaurant = Leaves a LOT to be desired. Food was unpleasant, staff unknowledgeable, and not as child friendly as it should be for being a child-type hotel.
All and all......we would definitely go back. Would we eat at the restaurant.....definitely not.
July 19, 2013
Rated 4.0 out of 5.0 by Chaplan Great service
Best check in experience I've had at any hotel. The 2 gentlemen that assisted me seemed to really enjoy their job and making my stay a good experience.
I think Kevin was one but I don't know the name of the other.
July 16, 2013
Rated 4.0 out of 5.0 by maryellen1077 a pleasant getaway
I stayed here to relax after mid terms. it was very pleasant. the room was large and comfortable and the staff was very nice. I find the price a bit high but since I wanted to relax and just getaway I didn't mind. I would certainly stay again.
July 16, 2013
Rated 5.0 out of 5.0 by Hectop Cabella Suite
wow....what a great room.....comfy......luxurious.....we felt like royalty!
July 15, 2013
Rated 3.0 out of 5.0 by beba wonderfull staff/
the staff was wonderful ,water park was nice but not what I was expecting is good for ages 0-10 the most my daughter is 14 and she was so buried ,she love water parks but not much for teenager to do two slide for her age and also the arcade was not what was offer and that's fine we could of deal with that but the room are worse than apartment you could hear the kids down the always and over your head kids was running back and ford we make reservation for 3 days after been there for couple of hour was time for us to go staff was nice I went to the from desk to complain about the noise late at night and they was nice to call and ask for them to keep it down they did for a wile and started back this was the first time that I was happy to go home.
July 14, 2013
Rated 2.0 out of 5.0 by PS51 Complaint
Sent a complaint to Holiday Inn by email, to date I have no answer.
Check in took 40 minutes at 7:30 in the evening. One person at front desk. One person ahead of us. The front desk person was also responsible to answer the phones. He gave preference to the phone over people at he desk.
Had confirmed reservations for queen suites (2), was put in a 2 double bed regular room. Next day after seeing a suite on site, went back to front desk. Same one person staff member, and waited 30 minutes, maybe more. He did not know who was the manager on duty. He gave me the Gen. Mgr name and number...called it just to get a fax machine.
Finally water park big slide and river shut down at 5pm. My teenagers felt ripped off. But I must say room was clean, comfortable bed, and shower was great.
July 13, 2013
Rated 3.0 out of 5.0 by 123Tennessee Way too over-crowded in the Waterpark area/Rude and disrespectful kids, splashing adults contiuiously
Way too over-crowded inside the Waterpark area. Rude and disrespectful kids, kids splashing adults continuously and being allowed to knock other kids over in tubes etc. With no help of stopping them by life guards on duty! Lifeguards shouldn't allow kids to splash, beat and bang around and jump in-out of the lazy river area like animals. The hot tub was way too hooooootttt!! Teens 15-and up should be allowed inside the hot tub area with adult/parent supervision, however signs state no-one under 18 years old allowed. The staff inside hotel were fantastic!! Super helpful and always available when needed. The breakfast buffet was not so good. The staff in the breakfast buffet area were very kind and attentive. But the food looked old and re-used. I would have liked to have had a small fridge in my room. Their is no way of keeping our drinks cold. Or left-overs from Lone Star kept cold.
July 13, 2013
Rated 2.0 out of 5.0 by CodeWarrior Ok place to stay
The front desk staff and reservation people I dealt with were very friendly. The hotel is non smoking and I had to sign an agreement that if we smoked. We would have to pay an extra 200.00 cleaning fee. Ok, I don't smoke. Got our room key and first thing in the room was a strong odor of cigarette smoke. The cleaning people were right there, but all the did was spritz some odor kill in the room. It really didnt help. Went to the front desk to make sure I didn't get charged and they not edit, but no offer to change our room. Prepaid for the morning buffet breakfast and it was just ordinary. Not really worth the price and the wait staff were not very efficient. The place was crowded and the watermark isn't that great. That's why I said it was a fair deal. Almost all of the staff were very nice but I probably wouldn't go back just because it really isn't all that special. Did my grand kids have fun? Yes. Would I take them back there? No. Oh, and the on site game room was pretty lame.
July 12, 2013
Rated 5.0 out of 5.0 by kpeck6 Great Time Had by All
We took my son here for a special treat and we were not disappointed. He had a great time at the waterpark we couldn't get him out of the water.
We are looking forward to a return visit, hopefully sometime this coming winter.
July 11, 2013
Rated 4.0 out of 5.0 by JCMama Great stay with only one complaint
The room was great, the waterpark was lots of fun, and the breakfast buffet was pretty good.
However, the waterpark restrooms/dressing rooms were awful! The changing "booths" (covered with only a tiny shower curtain) were not big enough for me and my toddler, and there was standing water on the floor, making it very hard to get into dry clothing. There was one chair and no hooks for towels/wet suits/my changing bag anywhere. We had checked out of our room and so had to use this space, but it was very poorly designed/maintained. Also, the swimsuit drying machine was broken. Quite a surprise at the end of an otherwise very nice stay.
Fix these rooms, and I would be satisfied with everything, though.
July 5, 2013
Rated 5.0 out of 5.0 by Jennyjo1 Excellent Room and Waterpark
Stayed at this hotel for two nights. We have a 10 year old daughter and a 13 year old son and they had a great time. We loved the room and the waterpark. Our room was a queen bed and two sets of bunk beds. It also had a microwave and refrigerator. Loved everything about our stay. Also there are a lot of restaurant choices available within walking distance. Great value and a lot of fun for the family. Also a regular pool that is real nice if you want a more quiet swim. An overall wonderful stay.
June 22, 2013
Rated 2.0 out of 5.0 by sosl Dundee Holiday Inn
The AC did not cool down. I like to sleep in a cold room and after midnight , it started to just blow air. You will loose a customer just because you want to save a penny.
June 14, 2013
Rated 3.0 out of 5.0 by Frick Mister
When we selected this location we chose to stay based on our past experience and it being an "Express Hotel", which included a continental breakfast. At no time doing the reservation process or check-in were we told differently. On Check in we were told breakfast was serve on the second floor between 6:30 am and 11 am. Image our surprise when we were greeted and seated and told "We are no longer a Express and we charge for breakfast." The food was good and the service excellent, but in the future I wouldn't chose to eat in the restaurant at this location based on price. What would happen to a family on a budget, who in their booking as we did planned on a free continental breakfast? I would say good luck to repeat customers with this experience.
May 25, 2013