Rated 4.5 out of 5 by 250
Rated 5.0 out of 5.0 by WCGlen Desk Manager Outstanding
As I mentioned earlier in the survey, Rick, the desk manager, was outstanding. He made us feel welcome and made accomodations for us to continue our wedding celebration after the reception. We did so respectful of the facility and the other guests. Rick got to know our party and made sure we were comfortable!
Hats off to him!
July 22, 2015
Rated 5.0 out of 5.0 by Garmstro Consistent quality
Helpful, welcoming staff. Nice accommodations.
Would stay again.
Wish the breakfast included fresh cut fruit.
July 19, 2015
Rated 4.0 out of 5.0 by NewEnglandSalesGuy Great Staff
Frequent business traveler. This is right down the middle for HIE. A good overnight.
What I appreciated was, I had a very early flight and the woman who staffed the break room rushed to get some food out when she saw me leaving. I was at least 30 minutes ahead of the start time but fresh coffee was ready and she went out of her way without my asking.
I wish I had gotten her name, so she could be properly recognized.
July 16, 2015
Rated 5.0 out of 5.0 by Nick0875 Great Value, Exceptional Staff
I had driven in from Buffalo, NY for a concert at the Akron Civic Theatre, so it was my first Akron experience. After our long drive, my girlfriend and I were greeted immediately by Rick ( Fusco? I believe). And I cannot say enough about how attentive Rick was to our every need. Perfect restaurant recommendations, preferred modes of transportation, and everything in between. As an IHG member, I can always count on quality room accommodations, but the level of service I received during my one night stay was exceptional! Please thank Rick for me for his service and thank you for the most pleasing stay in Akron.
July 2, 2015
Rated 5.0 out of 5.0 by Janmarie422 Friendly and competent staff, clean and comfortable rooms
Staff members were all friendly and obviously knew their jobs. I was checked in with a blink of the eye and found my room to be clean and comfortable. Would definitely stay at this hotel next time I am in Akron.
June 29, 2015
Rated 5.0 out of 5.0 by Nick1281 Always a pleasure to stay here!
Kind and friendly staff greet you when you come in and even call after you get settled in to ensure everything meets your needs. Rooms are nice and clean with extra amenities like refrigerator and microwave. Plenty of variety for breakfast, only complaint is not having fresh eggs...and if that's the only complaint, you know its good otherwise!
June 25, 2015
Rated 2.0 out of 5.0 by Littleddie overnight convenience
close to airport. poor parking. Out of items and poorly cleaned breakfast area. Rushed me out of room.
June 22, 2015
Rated 4.0 out of 5.0 by RMB51 Comfortable but Noisy and good people!
Bed and Room are always excellent.
Staff sometimes forgets to call back when making reservations directly.
Noisy if on the side of the interstate. Difficult to sleep soundly.
Overall excellent value generally. Still have problem with their pancake machine. Never works correctly.
Use hotel frequently and staff are great for the food area. They always are trying to help!.
June 22, 2015