Rated 4.4 out of 5 by 53
Rated 5.0 out of 5.0 by StevenS156 Pleasantly Surprised
After reading some recent reviews about the Staff and Service of this hotel, I was concerned what my stay would be like. Either these poor reviews caused management to talk to the staff or the reviews are totally incorrect. The Staff was overly friendly - from the front desk to the maintenance person I met in the elevator.
The hotel is very clean and has easy access to the main road, It is also walking distance to at least 3 restaurant chains. The breakfast is the usual HIE one, but the food was warm and the Staff changed the trays out on a regular basis.
February 22, 2014
Rated 5.0 out of 5.0 by Kanaka wit da Shaka Good value, comfortable, safe, clean, and secure
After many miles on the road, it was nice to stop in Alamogordo at a great Holiday Inn Express. The woman at the front desk was pleasant, efficient, and professional. The room was great. Large, quiet, comfortable, with the kind of amenities I was looking for: a good-sized flat screen TV, ample closet space, ample floor space, so I didn't feel like I had to duck and dive around the furniture, lots of desk space for a laptop and other electronics, the king sized bed was actually king sized and comfortable, and the the shower felt like I was actually taking shower, versus standing under a broken 1/4 inch waterline. While sitting at the desk, I saw a great bonus amenity: a wall outlet that was high enough on the wall, and close enough to the desk, to plug in my power strip, versus having to plug the power strip into a lamp base or an outlet that was lower on the wall near the baseboard. I slept well, and had a great breakfast downstairs. Nothing fancy, but filling, a nice balance of the fatty-yet-tasty stuff and some healthy stuff to reduce the guilt. Additional bonus: hazelnut creamer in single-serving containers. DA BOMB!
For the price I paid, I got a great return from great service, great room, great staff, and just great all around. I will always stay at a Holiday Inn Express. Thank you.
February 12, 2014
Rated 4.0 out of 5.0 by pc1p Easy to find, good value
Stayed here on a business trip - I was passing through from ABQ to ELP. This location was easy to find and easy to get in and out of. Only stayed a short while, but my overall impression of this location was favorable. The food was good, as was the coffee, and breakfast was on-time (a big plus for us road-warriors).
There is gas, food, and entertainment close by. The rooms were clean and I had a great experience overall. Will check back in soon when it's time to make my way through NM again.
February 10, 2014
Rated 3.0 out of 5.0 by PTglobal Adequate....
...but I have come to expect more from the Holiday Inn Express brand. I am a Platinum Ambassador but was not recognized as such - in my experience a token gift is offered as appreciation for Platinum loyalty. Not a deal breaker but it's always a nice gesture. Returned from dinner and the desk clerk was smoking a cigarette just outside the front door - tacky. Morning desk clerk was great - very friendly and energetic at 0600.
January 10, 2014
Rated 4.0 out of 5.0 by Badger70 All great except breakfast
Staff recommended a new Buffalo Wild Wings to catch the NFL game and dinner. Internet snapped right on. Thank you! Breakfast was a downer. We showed up at 6:20 a.m. (Opened at 6 a.m.) there were only 8 people eating, but the bacon was all gone, no sausage patties like other HIE facilities, the scrambled eggs were made from powder and SALTY! No sweet rolls of any kind and one kind of yogurt. I just wish HIE would do breakfast the same everywhere like McDonalds.
January 2, 2014
Rated 5.0 out of 5.0 by Jdmiller345 Great Hotel
We were pleased to have enjoyed a wonderful stay for 4 days at this hotel. The decor was clean and updated. The staff was excellent and made our stay comfortable and pleasant. The inter connectivity was awesome with 20 mb download speed and 5 mb upload with both wireless and wired connections. Was able to use my pc and my wife her tablet. The rooms were clean and well cared for. Would recommend this hotel highly.
November 29, 2013
Rated 5.0 out of 5.0 by Boniella Always Excellant
Great service,great breakfast, great beds. Have stayed many times as we visit son & granddaughter.
November 26, 2013
Rated 5.0 out of 5.0 by StateToStateTraveler A must if visiting white sands
We wanted to visit white sands and needed a place to stay. This is a great place to stop and stay if visiting. The room was spacious and clean! When we got in the room, after we have settled in, we received a call from the receptionist (nice lady), asking if the room was ok... Wow! After touring the state of New Mexico and have stayed in different hotels almost everyday for 9 days, this was the best one. From the moment we arrived, we felt the difference. The hotel was clean and very comforting. We were thinking of changing our loyalty to Holiday Inns now thanks to this hotel in Alamogordo! Great job everyone! :)
November 20, 2013