Rated 4.3 out of 5 by 83
Rated 5.0 out of 5.0 by smack001 Wonderful staff
We had a meeting in one of the board rooms at this hotel, the staff went out of their way to make sure we had everything we needed. They were wonderful. The rooms were comfortable and clean. The room rate was good. We will go back again.
November 12, 2013
Rated 3.0 out of 5.0 by Jmrjim Room Service
Though my overall stay of three nights was pleasant, my room was not cleaned after the first night. This was a disappointment and made for a somewhat poor experience.
November 10, 2013
Rated 5.0 out of 5.0 by tootise Good place to stay
We very much enjoyed our stay in Albany.
The hotel was friendly, helpful and went beyond what was required.
They shuttled us to a nice dining spot and showed us different points of interest along the way.
Very clean and comfortable.
November 5, 2013
Rated 4.0 out of 5.0 by Vee60 Albany Trip
I stayed at the Holiday Inn Express to attend a training seminar, I had a great experience, the staff was helpful in recommending places to eat and getting taxi service. It was within walking distance for the training center but a shuttle was also available upon request.
My room was very clean and comfortable. I have no complaints and I would recommend this hotel to others.
November 4, 2013
Rated 5.0 out of 5.0 by Peri123 Reliably friendly and helpful staff
From the front desk to the food service at breakfast, the staff at the Albany Downtown HIE can be counted on to help with any matter, with a welcoming manner. Happy Frequent Customer
October 27, 2013
Rated 3.0 out of 5.0 by Morsgucci Downtown???
Very disappointing. Yes we were down town in one sense, but the hotel was surrounded on all sides by a freeway. The staff were very average, when we were trying to check in they were interrupted by another guest wanting to change money etc. They actually attended the other party instead of asking them to wait. The room had a smoking odour, yes we were changed but it was obvious people had been smoking in the corridors. Can not recommend and will not stay again.
October 24, 2013
Rated 5.0 out of 5.0 by Nicky617 Pleasantly surprised!
I have to say I was pleasantly surprised with this hotel! When you first hear of a Holiday Inn you may not always get the best image in your head however, the room was modern, up-to-date and I loved the look! The bed was extremely comfortable and the bathroom was very nice with a great shower-head. I always hate when the water pressure in hotels is not very good. The staff was nothing but friendly and helpful and were able to recommend us of good places to eat. I would highly recommend this hotel to others looking to stay in the area and would definitely visit again! :)
October 22, 2013
Rated 5.0 out of 5.0 by JH44 Fine Service
We stayed during the Bouchercon writers conference. The staff was most helpful and provided transportation to area restaurants as well as the airport. The immediate area a rundown part of the city, but the hotel itself is fine.
October 12, 2013
Rated 5.0 out of 5.0 by Fred28 A+ Service
Came to visit for the Biergarten Oktoberfest. Close and convienent to Downtown Albany but too far to walk. Even though the shuttle was not available until 3pm, the Front Desk Clerk drove us over in the hotel van. Friendly service that goes above and beyond!
October 9, 2013
Rated 4.0 out of 5.0 by Diane06 10/2-10/4 Stay
Very efficient and helpful staff, convenient location to downtown and Empire Plaza. Also a good recommendation from the Hotel with 10% off the food bill for hotel guests at Jacks's Oyster House Restaurant. Excellent food and service.
October 7, 2013
Rated 4.0 out of 5.0 by jannmirch Nice room and facilities
I stayed here with a friend while on a business trip. The hotel was very conveniently located near The Egg.
The room was clean and spacious. The hotel itself was clean and well laid out.
We used the hotel gym which was small but had the basics; two treadmills, an elliptical, a bike and a weight machine. The bike seemed to be broken; the computer kept turning off.
We didn't use the pool or steam room or sauna.
Breakfast in the morning was average; lots of carbs, bananas, eggs, bacon, coffee and juice. But the tables were plentiful.
October 7, 2013
Rated 4.0 out of 5.0 by Albany4work Helpful staff!
Thought I would have trouble sleeping as my room was on the side with the highway and railroad tracks, but noise wasn't that bad.
Room and bed were above average. Water pressure in shower was very low.
Easy to get to from highway and close to downtown
October 7, 2013
Rated 4.0 out of 5.0 by dm54 staff are helpful and easy to talk to
There were a large number of us arriving at the same time. The staff just worked and kept smiling and did not get flustered. They were helpful and answered all questions.
It was nice to have cookies on the side while we waited in line.
The breakfast items were always full. There was a large assortment and enough chairs and tables to sit at.
This site is literally just off the highway. If you are looking for flowers and grass, this site is not able to accommodate it. Yet, for easy access to the Cultural Educational Center, or Capitol area it is within blocks.
October 7, 2013
Rated 5.0 out of 5.0 by Longtermguest242 A great place to stay down town
Nice location. Close to everything. Can't say enough good things about the staff. Very courteous, very helpful, a wonderful group! Room was clean comfortable and quiet.
October 6, 2013
Rated 5.0 out of 5.0 by CollegeKate Treated as VIP
The personal attention of the staff and service availability gave me VIP treatment.
October 5, 2013
Rated 1.0 out of 5.0 by AlanT Heating/Air conditioning not working AND loud
Arrived late with kids for one night stay before catching morning train to New York.
The room was 80 degrees when we arrived and the thermostat did not work. Service came very quickly but was already too late.
After adjustment to heating/cooling unit the room cooled down to 62 degrees but could not be adjusted.
Finally room was right beside overpass for 787.
All in all a terrible night with little rest before an early morning departure.
October 2, 2013
Rated 5.0 out of 5.0 by Drosad Nice stay
We had a great time at the Holiday Inn Express. The staff were all very friendly and helpful. The rooms were clean and comfortable. The pool and hot tub were very nice, as well as the steam room and sauna. I would absolutely recommend this hotel to anyone visiting the Albany area.
September 30, 2013
Rated 5.0 out of 5.0 by BulletBob Nice people and good location
If you are staying in Albany and do not require a fancy place, stay at this facility! Staff is very accommodating, especially in regard to complimentary transportation to and from the hotel.
September 29, 2013
Rated 5.0 out of 5.0 by Tokarzfa Great Service
Staff was extremelly helpful and told us about the magnificent buildings in the area. Place is hard to get to.
September 28, 2013
Rated 5.0 out of 5.0 by Terrycarla suggestions
We called on Tuesday and added an extra night to our stay with no problem. I appreciated that.
The breakfast choices were good excrpt I would prefer to have the bacon more cooked (with no fatty area uncooked), since it sits out it is better if it is crispy.
On Thursday housekeeping came just before we were leaving, I told them in 10 minutes we would be gone. They never came back and we had yo go get dry towels.
Since you want to save energy and natural resources it would be nice if there was a towel rack in the tub. There was no place to hang our swimsuits so that the water dripped in the tub and not on the floor.
September 26, 2013
Rated 5.0 out of 5.0 by CarrieAnn19 Great stay
Can't say enough about the accommodating staff. Took my family anywhere they needed to go on the shuttle, called us personally when the hottub was ready after a maintaince glitch knowing how much we wanted to use it and stored our luggage after checkout until we were ready to leave. The breakfast was extensive for a chain hotel, the daily cookies were yummy and my daughter loved the pool.
September 26, 2013
Rated 4.0 out of 5.0 by alicetalks Love the hotel
This hotel is a hotel that we have visited many times. The variety of breakfast foods available are great. The price is good. Only problem I have is the location isn't the best. Next to the train station. Not understanding a $5.00 parking fee. Most of the staff friendly. The Shuttle driver fun and entertaining. Over all A good choice.
September 24, 2013
Rated 5.0 out of 5.0 by Blairzo A good choice!
Excellent service at the front desk. The shuttle service is a wonderful extra and helped us out a lot! Would of rated the room experience higher, if they offered a microwave and small fridge in the room. Also, the ice making machine was broken on our floor making for some inconvenience. Breakfast and selection was very good, but lost marks as the pancake maker was broken. That was disappointing to many. There are a few homeless people that wander around very near to the hotel, which could make walking for some a bit uncomfortable. The availability of an Internet station is a bonus extra but, be prepared as the connection is painfully slow.
September 10, 2013
Rated 5.0 out of 5.0 by Jeanne12 Extra effort
Though the airport shuttle service usually end at 11:00 PM, the hotel said they'd be glad to pick me up when my flight was to arrive at 11:05. The flight was delayed, and when I called the hotel to say i'd be late, they said no worries, one way or another, someone would pick me up. Sure enough, Mike was there when I got in close to 12. Loved the history lesson on the way to the hotel from him, a variation on Cash Cab. Wonderful welcome to the city and the Mohawk Valley!
September 1, 2013
Rated 1.0 out of 5.0 by Brtts Unrelaxing atmosphere
Everything seemed to go wrong from the start. The room was freezing and we could not control the A/C. The remote needed batteries. The tub was backed up whenever we took a shower. One ice machine was broken and the other one was empty. We had to go to the front desk for ice and no one was there for ten minutes. The parking lot has signs up that say no truck parking, but there were many trucks in the small parking lot taking up two spaces each. Housekeeping kept knocking on the door at 8am. This was definitely not a relaxing experience! I do not recommend this hotel!
September 1, 2013
Rated 4.0 out of 5.0 by UpstateTraveler Quick Train and Downtown Access
Better stay this time! Friendly fast check in. Room was clean and good size. Free Wireless for ihg rewards! Love the shuttle! Breakfast was nice.
August 28, 2013
Rated 3.0 out of 5.0 by UpstateTraveler Easy quick shuttle to train station
Good place to get train and shuttle made it very quick and easy! Area is questionable and restaurants limited close by. Good value for the $ with nice breakfast and size rooms. Didn't use the pool. Service was helpful with fast check-in.
August 28, 2013
Rated 5.0 out of 5.0 by Roselyne64 Fantastic staff
Rooms were very comfortable and clean. Staff is extremely pleasant and helpful.
Used electric vehicle charger.
August 21, 2013
Rated 5.0 out of 5.0 by weg1 a week stay
I stayed for a week for business and the place was great
The staff was wonderful esp. Ken. The bonus was the cookies at night time.
August 19, 2013
Rated 5.0 out of 5.0 by Connie49 great value
Have stayed here many times and have found the staff and management top notch and willing to help in any way possible. Good choice for breakfast . Clean rooms. Good value
August 19, 2013