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Rated 4.1 out of 5 by 155 reviewers.
Rated 5.0 out of 5.0 by trip to saratoga great convevient location. easy to get track. would definately stay here in future! August 12, 2014
Rated 4.0 out of 5.0 by Good downtown value Experience was very good. Shuttle driver was exceptional. The desk staff was very pleasant and helpful. August 12, 2014
Rated 3.0 out of 5.0 by The hotel The carpet in the rooms were wet. Carpets must have been just cleaned. August 11, 2014
Rated 2.0 out of 5.0 by needs help Rug in room very spotted and soiled. Room for breakfast was not air conditioned. There were floor fans in use and there was a musty smell. August 10, 2014
Rated 5.0 out of 5.0 by Comfortable and Close to Erie Canal Booked a special getaway rate as the final night of a bike trip from Buffalo to Albany along the Erie Canal. Staff was very accomodating and helpful since our party did a split check in. Plenty of parking across the street to fit a car and trailer. Location is less than 1/2 mile from the terminus of the Erie Canal. Slept great and the cinnamon rolls in the AM were excellent. Of note, early morning shuttle service to the train station may not be available on the weekend. August 9, 2014
Rated 4.0 out of 5.0 by Plain Jane Hotel Fine Hotel for a overnight stay. Not for an extended one. I would stay somewhere more fancy. August 8, 2014
Rated 5.0 out of 5.0 by winston mitchell great hotel with lots packed into a small space. Out side ruff area. August 7, 2014
Rated 4.0 out of 5.0 by overnight; did the job happy with room and service was very good, didn't get to pool, sauna or Jacuzzi. Breakfast was average. Parking was difficult (used overflow lot across street). Elevators seemed very slow. Convenient location to Capital Plaza. August 6, 2014
Rated 2.0 out of 5.0 by MGYSGTCARR Overall for Short Stay overnights 2-3 day Conf Sminars etc GTG. For my Veteran-Military counterpart's, room stay meets requirements for short hops, inclusive of sufficient desk - work space etc within the room. Vehicle parking is tight so if late night at this spot may be a concern. Mon-Fri during day surrounding bustling with both pedestrian and vehicle traffic, after hrs isolated as it is off the highway and surrounded by a few abandoned bldgs. (no threat- just an observation). Weekend traffic around the area (above) lessened by 2/3rds so we shortened our neighborhood walks. Breakfast meals OK for price point meets requirements for available options... August 6, 2014
Rated 1.0 out of 5.0 by Albany downtown holiday inn express Next to a bus station, terrible part of town, dirty rooms, and loud. I was there with my two daughters and didn't feel safe. August 5, 2014
Rated 5.0 out of 5.0 by Excellent hotel and great service. I went this hotel last week on vacation. The hotel is very clean and comfortable. I recommend this hotel. And My family will use this hotel next trip. Thanks. August 4, 2014
Rated 5.0 out of 5.0 by Comfortable bed - pillows were awesome! The room and bathroom were very clean. I did not attend the complimentary breakfast, so I cannot comment on that. The employees at the front desk were very helpful and did whatever necessary to accommodate my needs. July 30, 2014
Rated 5.0 out of 5.0 by friendly and helpful staff Had a one day stay, used the pool and free breakfast. convenient to the downtown Albany Egg events. July 29, 2014
Rated 5.0 out of 5.0 by Albany - USS Slater Holiday Inn Express Albany - Downtown is a nice hotel to stay when you are visiting Albany NY. The room is clean and quiet, it has free Wi-Fi; the breakfast has a good selection of food, and the location of the hotel is convenient. It is about 10 minutes walk by the river to the USS Slater, and downtown Albany. I highly recommend it. July 28, 2014
Rated 1.0 out of 5.0 by Not very impressed The room was priced well, the staff overall were good. The AC didn't work in lobby or my room. they didn't move me to another room because it was booked, they didn't offer to put me up in another hotel either. My room was 81 and humid all night….didnt get much sleep. July 26, 2014
Rated 4.0 out of 5.0 by Everything was good except that we requested a fridge for medical reasons and it was not granted We really enjoyed our room, the hotel amenities were pretty good and the staff was very friendly. We were very impressed with the breakfast served. There were a lot of yummy options. Our major complaint was that we needed a fridge to store insulin for our son. While we requested it for medical reasons it was still not granted. We are always prepared with a cooler just in case; however, we strongly feel that the Holiday Inn Express should have been more diligent with this. July 22, 2014
Rated 2.0 out of 5.0 by Smelly Room Check in was great, staff was nice, but the third floor and our room smelled so bad we got up and left as early as we could. Would not stay at this property again unless the smell could be explained and had been fixed. July 21, 2014
Rated 4.0 out of 5.0 by Good service, sketchy neighborhood We had a good experience at the Downtown Holiday Inn Express in Albany. The staff was friendly and the service was good. The floor that we stayed on had a very strong cigarette smell to it. The door to our bathroom was off the hinge at the top and would not shut. The coat rod in the closet was not attached. The hotel is right beside the highway which is a good thing for convenience in and out of the hotel, but the traffic made it hard to sleep at night. July 18, 2014
Rated 5.0 out of 5.0 by surprise overnight This is close to the train station but also close to downtown. Staff was very pleasant and the shuttle was welcomed. I enjoyed my sleep, my room and my breakfast July 18, 2014
Rated 5.0 out of 5.0 by Thanks Holiday Inn We arrived late but had no problems getting checked in. We had some business to conduct (printing off a real estate document, signing it and getting it returned asap) and the front desk staff (Rachel!!) was a huge help. We wouldn't hesitate to stay here again. July 16, 2014
Rated 4.0 out of 5.0 by Truly impressed with my stay! Overall the stay was acceptable. The staff was great, the complimentary breakfast was very impressive! I have to admit, it was the best spread I've had for a complimentary meal at a hotel. I still can't get over the freshness of the cinnamon rolls...delicious. Besides my wifes missing leggings from our room, we had an awesome time at this facility! July 14, 2014
Rated 1.0 out of 5.0 by Big disappointment The person checking us in did not check to see if we had gold status or not, or if he did he did not acknowledge it. We did not get a room upgrade, or comment that none were available. When we went back, he realized for the first time our status, and then said no upgrades were available. Hmmm. The toilet was slow to drain, and then got very much slower. We called at 8PM and then several hours later when no one showed up. At the second call we were told we could move to a suite, but given the hour chose not to. The next day we mentioned it at check out and the person indicated nothing had been registered about our service request. Not at all up to the standards we've grown to expect of the various Holiday Inn brands. July 13, 2014
Rated 5.0 out of 5.0 by Great proximity to downtown. Comfortable stay at a reasonable price. We stayed at the hotel for the McCartney concert an extra day. Staff was great in every way. Not sure when I will be in Albany again, but if so, would return to this hotel. July 10, 2014
Rated 5.0 out of 5.0 by Great place to go after Paul McCartney concert in Albany, NY We loved the Holiday Inn Express mainly because of being able to relax and not drive after a great concert that was only minutes away by walking. The front desk staff were great. The Inn was totally filled the night of the concert yet it was very very quiet. We slept in and missed breakfast and left around 11 a.m. The shower was wonderful. I slept very very well. There was some road noise outside but nothing that was problematic. Overall a great place to stay. July 9, 2014
Rated 5.0 out of 5.0 by Great weekend!!! Conveniently located right off the highway, this place was not only comfortable, it was clean, and all the employees were so helpful. Even the shuttle driver Mike (or was it Mark). He played No Cash Cab and asked trivia questions about the city and gave fun facts about landmarks we passed along the way. I got directions from a lady who was so helpful, I didn't need to turn on my GPS. She was so amazingly helpful and nice that my wife commented on it and she doesn't like ANYBODY! Come to find out it was the GM. Imagine that!!! Breakfast was unbelievable for a free hotel breakfast. A huge variety and everyrhing was fresh. The automatic pancake maker was pretty cool too. All in all, a wonderful experience. July 2, 2014
Rated 5.0 out of 5.0 by Clean and comfortable A very clean and comfortable hotel with comfortable beds and quiet rooms. The staff are very friendly and helpful. I did not use the pool or fitness center but hope to on my next visit. This place is my first choice when traveling to Albany for business or pleasure. June 29, 2014
Rated 5.0 out of 5.0 by Wonderful stay in downtown Albany The staff were attentive and pleasant upon arrival. The courtesy shuttle was a surprise bonus and a wonderful addition. Recommend staying here for anyone who frequents the downtown Albany area. June 25, 2014
Rated 3.0 out of 5.0 by Stay Nice hotel not nice bathrooms! The staff did a great job and were really helpful and caring. June 25, 2014
Rated 5.0 out of 5.0 by Great Location We stayed for a concert. Had a great room, friendly staff. Great breakfast. We really enjoyed our stay. June 21, 2014
Rated 2.0 out of 5.0 by our stay this hotel just does not meet the Holiday Inn standards I feel I have seen at all other locations I have stayed. Holiday Inn's and Holiday Inn Express are the only chain my husband and I stay at. We always love the staff, which they were very good here, however this hotel was old and had a strange musty smell. the rooms were not, in my opinion updated and cared for in the same fashion we are used to in the other holiday inns we have visited June 21, 2014
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