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Rated 4.1 out of 5 by 460 reviewers.
Rated 5.0 out of 5.0 Comfortable bed and great service. Great location, polite and courteous staff, all around great experience. November 27, 2015
Rated 5.0 out of 5.0 by Excellent Experience The hotel is easy to get to, easy to park - the complimentary shuttle service is SUPER ... our total experience was beyond our expectations! Albany area tends to be a little higher priced and less welcoming but Holiday Inn Express does a great job and the staff attitude was friendly and helpful in every regard. November 25, 2015
Rated 5.0 out of 5.0 by Location, location, location Without the Crowne Plaza in Albany anymore and the loss of the Holiday Inn on Wolf Rd, there is no where else to stay close to downtown with IHG. Less than savory neighborhood, but somewhat recent remodel to HIE is good enough. November 25, 2015
Rated 5.0 out of 5.0 by Amazing Staff When I was checking in, the day auditor who was working the night til 11 was friendly, and quite willing to talk about the area. I hadn't stayed before, and she recommended an amazing dining spot a very brief walk away, right downtown. The service was endlessly amazing. The fact there was hot tea available all through the night was awesome. The layout and decor were absolutely great, considering my usual expectations for value priced hotels. I needed directions to make my business meeting the next morning, the front desk person who checked me in was more than happy to print me directions, as well as let me know where parking was available. The staff clearly like their jobs, and it shows by them treating every guest like they're the most important one staying. The room was extremely clean, and very comfortable. I greatly enjoyed my stay. The breakfast was fine, fairly average, but could use more options. I'll be staying again very soon! November 25, 2015
Rated 4.0 out of 5.0 by Comfortable Bed, Good nights sleep! I enjoyed my stay at this hotel, the room was clean and the beds were fabulous! Hotel staff very helpful! The shuttle service was also AWESOME - I was there for a business conference, shuttle took us back and forth to the convention center, and took me to the airport when I left. The shuttle drivers were super-friendly. My ONLY complaint is the location of this hotel - it's not in the best part of town, and parking is very limited. I was not afraid, as I was with a group, but I would have been afraid to be outside at night if I were alone. There's a fantastic little pub just a couple blocks down the street, we walked there for dinner one evening. Again, I would NOT have gone alone. November 24, 2015
Rated 5.0 out of 5.0 by Wonderful Stay Great staff and clean rooms. Thanks again Lolo, Kessia, and Terri for making my stay a great one with your positive energy. It was a pleasure. Will be staying here on my next trip. November 24, 2015
Rated 5.0 out of 5.0 by Great Service and Staff Great stay.excellent staff Kattsia ad Terri are a reat pleasure to talk with. Very friendly and professional. Rooms are relaxing and clean. Breakfast is great as well. Will stay at this IHG again November 24, 2015
Rated 5.0 out of 5.0 by Excellent Staff The staff is very helpful and professional. I had a great stay and was extremely happy with the service.. The manager Terri is an asset to this hotel. She was a great help to me and i look forward to seeing her on my next visit. The hotel is clean and comfortable.and breakfast is great. November 24, 2015
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