Rated 4.2 out of 5 by 81
Rated 1.0 out of 5.0 by leberl Smoky room and hard bed
I will not be returning to this hotel. Our non-smoking room smelled terribly of smoke. I notified the front desk about this and they assured me I was staying on a non-smoking floor. They said they would spray stuff in my room to help with the smell. When I returned the smell was even worse. To top it off, the beds were rock hard and there wasn't any gravy for the biscuits at breakfast.
August 17, 2013
Rated 5.0 out of 5.0 by TheVolters Great staff and services!.
Everyone went out of their way to be friendly and helpful. Brittany, Anthony, and the others gave us excellent suggestions. Loved that we could charge our Volt! The staff ensured the electric charging spaces were always available.
August 16, 2013
Rated 5.0 out of 5.0 by Ilgauskas Wonderfull experience
Very nice hotel, nice staff, very helpful, good manager. A+++++
August 12, 2013
Rated 3.0 out of 5.0 by edwin1 Average room
Room was OK. Bathroom was kind of small and toilet seat was loose. I tightened it the best I could.
August 11, 2013
Rated 5.0 out of 5.0 by Sand1234865 Great hotel, comfortable and close to attractions
Loved the property, good amenities, helpful staff and breakfast with tons of options. Located very close to attractions such as USS Slater and the riverside park. The sirroundings to the hotel are less than ideal but once you step inside its all good.
August 11, 2013
Rated 5.0 out of 5.0 by SecureTraveller Excellent Hotel
I regularly stay at this property and find that although centrally located it is also a place where I can comfortably relax in nicely kept rooms.
The hotel facilities are conveniently arranged and decorated, clean and efficient, with plenty of parking space outside, well lit and secure, transportation is available both as a hotel shuttle and readily called taxi.
The staff is knowledgeable and caring, I definitely recommend this property for both long and short term stays.
August 10, 2013
Rated 4.0 out of 5.0 by Belly445 Hooked on Holiday Inn
I loved my stay in Albany! We had lots of space. The Reception may have got tired of me calling but they certainly did not show it. They were friendly and showed a big smile every morning which makes a person's day!
The trains were noisy at first but after we knew they were there we forgot about them.
Loved to see the Hudson as well!
I enjoyed the gym room but the pool room could be a little better ventilation because the chlorine was very strong in the pool.
Thank you for your hospitality!
August 3, 2013
Rated 5.0 out of 5.0 by Tennis55 What a great staff!
My friends and I enjoyed our stay. The staff were welcoming and very accomodating. The indoor pool and weight room is a bonus. Very close to the Capital and Empire State plaza. A good place to stop before heading to total tennis camp in saugertis . The shuttle service is right on time. This was a wonderful stay for us. I shall return. The staff at the front desk greet you and treat you with much respect.
August 2, 2013
Rated 4.0 out of 5.0 by DeeDee65 Clean room, helpful staff, great breakfast choices.
Very good stay at this hotel. No issues to speak of. Everything was ready and waiting when we arrived. Courteous, helpful staff. Would definitely stay here on a return trip.
July 26, 2013
Rated 4.0 out of 5.0 by Winner2014 Relaxing!
I liked the free complimentary drinks, but the breakfast should be more of a full hot buffet, like the Crown Plaza Hotel.
July 26, 2013
Rated 5.0 out of 5.0 by Tcruick Friendly Staff
The staff was excellent!! They were all very friendly and helpful.
The room was very roomy and the complimentary breakfast was great. I would definitely return when in town.
July 26, 2013
Rated 5.0 out of 5.0 by lppguest great hotel
Staff was overly friendly. Hotel was clean. Great experience.
July 25, 2013
Rated 2.0 out of 5.0 by dudetraveller Dated property with indifferent staff
Poor overall experience....indifferent staff. Room was very dated and needs an update
July 7, 2013
Rated 5.0 out of 5.0 by rjRich Very clean & modern. Great staff!!!
Nice downtown location, close to everything. Very nice Hotel, highly recommend. Great friendly staff!!!
June 25, 2013
Rated 5.0 out of 5.0 by croscrek Close to TU center
we live 30 minutes from the hotel. Spent the night in Albany to see a concert at the TU Center. Parked the car and walked to dinner and show. Very relaxing and a great breakfast.
June 25, 2013
Rated 5.0 out of 5.0 by Vincent2013 Immaculate!!
Immaculate, clean and very nice property. The front desk staff was courteous and very helpful!
June 25, 2013
Rated 4.0 out of 5.0 by Lori73 Great suite upgrade!
As a Platnium. Priority Club member I receive room upgrades when available. This hotel's suite was the roomiest ever received! My family if 5 fit so comfortably the kids didn't want to leave! Only downside of the property is the amount of chlorine used in the pool is so concentrated the kids only wanted to swim for 15 minutes. Thank goodness the suite had a jacuzzi tub!
June 24, 2013
Rated 5.0 out of 5.0 by GailSt Exceptional Staff
Staff at the front desk were very friendly and helpful. The Director of Sales, AJ, went above and beyond his duty to ensure our stay was wonderful. He made sure we had food to take with us on the train as the train left before breakfast was served. He got up and took us to the train station as we left before the shuttle driver started his day. His customer service was beyond exceptional.
June 22, 2013
Rated 5.0 out of 5.0 by bluejays fantastic service
the service,food and the shuttle service were great.next time to Albany we will diffently stay here
June 19, 2013
Rated 5.0 out of 5.0 by JACK67 GREAT SERVICE
OUR OVERALL STAY WAS EXCELLENT. THE POOL AND SPA VERY NICE.
June 5, 2013
Rated 4.0 out of 5.0 by Jerski44 Great room, wonderful layout of suite.
Very nice suite room, my only problem was the A/C unit could not cool the room. The breakfast area was warm also. Only location that comfortable was in Lobby area. All other areas warm.
Great location for downtown, very nice hotel, just need some A/C.
May 23, 2013
Rated 5.0 out of 5.0 by Nerddiodaddio Easy access
I love this hotel for its easy access from/to the highway.
Nice rooms too.
May 22, 2013
Rated 2.0 out of 5.0 by Dave2312 Don't say here!
This place should not have an HIX franchise.
The place is old and dirty. Our room had something on the bathroom floor that I could not wash off, but did get a wash rag full of dirt. A fair size spot was sticky and would not come up.
The furniture was dirty and stained. It sould be replaced or at least cleaned. The same goes for the carpet.
We only stayed there bcause of Priority Club, and for only one night.
May 3, 2013
Rated 5.0 out of 5.0 by DaphneD Excellent experience
Friendly, helpful staff
April 30, 2013
Rated 4.0 out of 5.0 by 2013Law comfortable bed clean room
Thought it was a good hotel, it was clean. I didn't like the idea of no restaurants close enough in a safe walking distance. We had to drive even tho it was like a block away. The hotel is in situated in an old section of the city and the parking is very crowded. The old abandoned building is a little scary.
April 24, 2013
Rated 1.0 out of 5.0 by Unwanted I felt unwelcome
I have stayed at this hotel 2 other times and I do not like to do surveys but the last time I stayed here will be my last. I felt like while checking in the lady who checked me in was not a nice person and made it seem like I was a bother to her for wanting to stay there. If I had not had a long day and was very tired I would have went some place else and told her that in the future I would not bother her by staying at this hotel.
April 1, 2013
Rated 5.0 out of 5.0 by Jay155 Good with everything room and staff
Excellent would recommend for other people to stay was happy with the service
March 23, 2013
Rated 3.0 out of 5.0 by HappyFarmer OK but not great.
Good location and very helpful staff. Room is very basic but ventilation system very noisy. Convenient shuttle. Pool water and hot tub water not warm enough. Reasonably good choice at complimentary breakfast.
March 12, 2013
Rated 3.0 out of 5.0 by Rob99 Good Value, Clean
Average size rooms,clean,good value for the money. The breakfast is well done.
March 5, 2013
Rated 5.0 out of 5.0 by Doug14622 Good Service
This was my 2nd stay in the last year and both have been pleasant with no issues.
March 4, 2013