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Rated 4.0 out of 5 by 353 reviewers.
Rated 5.0 out of 5.0 EXCELLENT service. Staff is EXTREMELY attentive and accommodating. Rooms are very comfortable and have most everything needed for an overnight stay. August 1, 2015
Rated 5.0 out of 5.0 by Nice hotel. Caring, friendly staff Convenient location in downtown Albany adjacent to I-787. Secure parking facilities. Very pleasant and caring staff right from check-in to check-out. Breakfast varies daily and is ALWAYS good. Nice selection of food and a very attentive breakfast staff. Great hotel that's always competitively priced. July 30, 2015
Rated 4.0 out of 5.0 by Comfortable room once requested As a Platinum member, I had requested a quiet room. I was quite surprised to find the first room assigned overlooking two adjacent highways with accompanying road noise. The manager was efficient in accomodating our request for a room change. There was not a refrigerator in the room, but one was brought to us upon request as we were traveling with perishables. The shuttle driver to our chosen downtown restaurant was both cheerful and efficient. We did notice that the breakfast attendant seemed overwhelmed due to the large crowds. This was Sunday morning and there were many groups staying at the hotel. We think her name was Lola and she was working feverishly to replenish breakfast items and respond to requests. We think that two people are needed, especially on summer weekends and/or when the hotel is at capacity. She had a great attitude considering the challenges she faced with such a crowd. Please give her or any other attendant some assistance. July 30, 2015
Rated 4.0 out of 5.0 by Comfortable stay Had a nice stay at this Holiday Inn Express, pretty much what I expected. Rooms were clean and comfortable. Breakfast was the typical Holiday Inn Express food. Cookies in the lobby every afternoon was a nice addition. Having to pay $5 for parking every night in the lot of the hotel is a bit annoying considering that the price of a room a night is already pretty high in the area July 30, 2015
Rated 5.0 out of 5.0 by Good Value Location worked well for my one day conference. No issues, problems or concerns. July 30, 2015
Rated 4.0 out of 5.0 by Downtown Albany The property was ok, the rooms a little dated and my room had the odor of an old smoking room. Shower pressure was fantastic July 29, 2015
Rated 5.0 out of 5.0 by Nice location in downtown I used to stay in Hotels nearby freeway exit. The location of this hotel is in down town and very easy to access shops and restaurants. I will consider to book hotel in downtown in my next trip. July 29, 2015
Rated 1.0 out of 5.0 by Does not match Holiday Inn expextations AC did not work. Changed rooms, but still the same issue. July 27, 2015
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