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Rated 4.3 out of 5 by 94 reviewers.
Rated 5.0 out of 5.0 by suggestions We called on Tuesday and added an extra night to our stay with no problem. I appreciated that. The breakfast choices were good excrpt I would prefer to have the bacon more cooked (with no fatty area uncooked), since it sits out it is better if it is crispy. On Thursday housekeeping came just before we were leaving, I told them in 10 minutes we would be gone. They never came back and we had yo go get dry towels. Since you want to save energy and natural resources it would be nice if there was a towel rack in the tub. There was no place to hang our swimsuits so that the water dripped in the tub and not on the floor. September 26, 2013
Rated 5.0 out of 5.0 by Great stay Can't say enough about the accommodating staff. Took my family anywhere they needed to go on the shuttle, called us personally when the hottub was ready after a maintaince glitch knowing how much we wanted to use it and stored our luggage after checkout until we were ready to leave. The breakfast was extensive for a chain hotel, the daily cookies were yummy and my daughter loved the pool. September 26, 2013
Rated 4.0 out of 5.0 by Love the hotel This hotel is a hotel that we have visited many times. The variety of breakfast foods available are great. The price is good. Only problem I have is the location isn't the best. Next to the train station. Not understanding a $5.00 parking fee. Most of the staff friendly. The Shuttle driver fun and entertaining. Over all A good choice. September 24, 2013
Rated 5.0 out of 5.0 by A good choice! Excellent service at the front desk. The shuttle service is a wonderful extra and helped us out a lot! Would of rated the room experience higher, if they offered a microwave and small fridge in the room. Also, the ice making machine was broken on our floor making for some inconvenience. Breakfast and selection was very good, but lost marks as the pancake maker was broken. That was disappointing to many. There are a few homeless people that wander around very near to the hotel, which could make walking for some a bit uncomfortable. The availability of an Internet station is a bonus extra but, be prepared as the connection is painfully slow. September 10, 2013
Rated 5.0 out of 5.0 by Extra effort Though the airport shuttle service usually end at 11:00 PM, the hotel said they'd be glad to pick me up when my flight was to arrive at 11:05. The flight was delayed, and when I called the hotel to say i'd be late, they said no worries, one way or another, someone would pick me up. Sure enough, Mike was there when I got in close to 12. Loved the history lesson on the way to the hotel from him, a variation on Cash Cab. Wonderful welcome to the city and the Mohawk Valley! September 1, 2013
Rated 1.0 out of 5.0 by Unrelaxing atmosphere Everything seemed to go wrong from the start. The room was freezing and we could not control the A/C. The remote needed batteries. The tub was backed up whenever we took a shower. One ice machine was broken and the other one was empty. We had to go to the front desk for ice and no one was there for ten minutes. The parking lot has signs up that say no truck parking, but there were many trucks in the small parking lot taking up two spaces each. Housekeeping kept knocking on the door at 8am. This was definitely not a relaxing experience! I do not recommend this hotel! September 1, 2013
Rated 4.0 out of 5.0 by Quick Train and Downtown Access Better stay this time! Friendly fast check in. Room was clean and good size. Free Wireless for ihg rewards! Love the shuttle! Breakfast was nice. August 28, 2013
Rated 3.0 out of 5.0 by Easy quick shuttle to train station Good place to get train and shuttle made it very quick and easy! Area is questionable and restaurants limited close by. Good value for the $ with nice breakfast and size rooms. Didn't use the pool. Service was helpful with fast check-in. August 28, 2013
Rated 5.0 out of 5.0 by Fantastic staff Rooms were very comfortable and clean. Staff is extremely pleasant and helpful. Used electric vehicle charger. August 21, 2013
Rated 5.0 out of 5.0 by a week stay I stayed for a week for business and the place was great The staff was wonderful esp. Ken. The bonus was the cookies at night time. August 19, 2013
Rated 5.0 out of 5.0 by great value Have stayed here many times and have found the staff and management top notch and willing to help in any way possible. Good choice for breakfast . Clean rooms. Good value August 19, 2013
Rated 5.0 out of 5.0 by Nice place Nice comfortable rooms. The Queen rooms are huge!! Good Breakfast. Nice crew, went above and beyond accomodating my needs. August 19, 2013
Rated 2.0 out of 5.0 by Lots of little things add up to negative experience We arrived around 9:20 p.m. on a Friday, only to find out that the pool was closing in 10 minutes, so our kids couldn't swim. We had reserved a room with two queen beds but were given a double instead. The room was practically on the on ramp to the interstate. The worst experience was the fire alarm in the middle of the night due to a smoker in another room. Scary for our family but staff seemed unconcerned and unapologetic. Overall not the quality we have come to expect from IHG hotels. August 19, 2013
Rated 1.0 out of 5.0 by Smoky room and hard bed I will not be returning to this hotel. Our non-smoking room smelled terribly of smoke. I notified the front desk about this and they assured me I was staying on a non-smoking floor. They said they would spray stuff in my room to help with the smell. When I returned the smell was even worse. To top it off, the beds were rock hard and there wasn't any gravy for the biscuits at breakfast. August 17, 2013
Rated 5.0 out of 5.0 by Great staff and services!. Everyone went out of their way to be friendly and helpful. Brittany, Anthony, and the others gave us excellent suggestions. Loved that we could charge our Volt! The staff ensured the electric charging spaces were always available. August 16, 2013
Rated 5.0 out of 5.0 by Wonderfull experience Very nice hotel, nice staff, very helpful, good manager. A+++++ August 12, 2013
Rated 3.0 out of 5.0 by Average room Room was OK. Bathroom was kind of small and toilet seat was loose. I tightened it the best I could. August 11, 2013
Rated 5.0 out of 5.0 by Great hotel, comfortable and close to attractions Loved the property, good amenities, helpful staff and breakfast with tons of options. Located very close to attractions such as USS Slater and the riverside park. The sirroundings to the hotel are less than ideal but once you step inside its all good. August 11, 2013
Rated 5.0 out of 5.0 by Excellent Hotel I regularly stay at this property and find that although centrally located it is also a place where I can comfortably relax in nicely kept rooms. The hotel facilities are conveniently arranged and decorated, clean and efficient, with plenty of parking space outside, well lit and secure, transportation is available both as a hotel shuttle and readily called taxi. The staff is knowledgeable and caring, I definitely recommend this property for both long and short term stays. August 10, 2013
Rated 4.0 out of 5.0 by Hooked on Holiday Inn I loved my stay in Albany! We had lots of space. The Reception may have got tired of me calling but they certainly did not show it. They were friendly and showed a big smile every morning which makes a person's day! The trains were noisy at first but after we knew they were there we forgot about them. Loved to see the Hudson as well! I enjoyed the gym room but the pool room could be a little better ventilation because the chlorine was very strong in the pool. Thank you for your hospitality! August 3, 2013
Rated 5.0 out of 5.0 by What a great staff! My friends and I enjoyed our stay. The staff were welcoming and very accomodating. The indoor pool and weight room is a bonus. Very close to the Capital and Empire State plaza. A good place to stop before heading to total tennis camp in saugertis . The shuttle service is right on time. This was a wonderful stay for us. I shall return. The staff at the front desk greet you and treat you with much respect. August 2, 2013
Rated 4.0 out of 5.0 by Clean room, helpful staff, great breakfast choices. Very good stay at this hotel. No issues to speak of. Everything was ready and waiting when we arrived. Courteous, helpful staff. Would definitely stay here on a return trip. July 26, 2013
Rated 4.0 out of 5.0 by Relaxing! I liked the free complimentary drinks, but the breakfast should be more of a full hot buffet, like the Crown Plaza Hotel. July 26, 2013
Rated 5.0 out of 5.0 by Friendly Staff The staff was excellent!! They were all very friendly and helpful. The room was very roomy and the complimentary breakfast was great. I would definitely return when in town. July 26, 2013
Rated 5.0 out of 5.0 by great hotel Staff was overly friendly. Hotel was clean. Great experience. July 25, 2013
Rated 2.0 out of 5.0 by Dated property with indifferent staff Poor overall experience....indifferent staff. Room was very dated and needs an update July 7, 2013
Rated 5.0 out of 5.0 by Very clean & modern. Great staff!!! Nice downtown location, close to everything. Very nice Hotel, highly recommend. Great friendly staff!!! June 25, 2013
Rated 5.0 out of 5.0 by Close to TU center we live 30 minutes from the hotel. Spent the night in Albany to see a concert at the TU Center. Parked the car and walked to dinner and show. Very relaxing and a great breakfast. June 25, 2013
Rated 5.0 out of 5.0 by Immaculate!! Immaculate, clean and very nice property. The front desk staff was courteous and very helpful! June 25, 2013
Rated 4.0 out of 5.0 by Great suite upgrade! As a Platnium. Priority Club member I receive room upgrades when available. This hotel's suite was the roomiest ever received! My family if 5 fit so comfortably the kids didn't want to leave! Only downside of the property is the amount of chlorine used in the pool is so concentrated the kids only wanted to swim for 15 minutes. Thank goodness the suite had a jacuzzi tub! June 24, 2013
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