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Rated 4.2 out of 5 by 133 reviewers.
Rated 4.0 out of 5.0 by Clean room, helpful staff, great breakfast choices. Very good stay at this hotel. No issues to speak of. Everything was ready and waiting when we arrived. Courteous, helpful staff. Would definitely stay here on a return trip. July 26, 2013
Rated 4.0 out of 5.0 by Relaxing! I liked the free complimentary drinks, but the breakfast should be more of a full hot buffet, like the Crown Plaza Hotel. July 26, 2013
Rated 5.0 out of 5.0 by Friendly Staff The staff was excellent!! They were all very friendly and helpful. The room was very roomy and the complimentary breakfast was great. I would definitely return when in town. July 26, 2013
Rated 5.0 out of 5.0 by great hotel Staff was overly friendly. Hotel was clean. Great experience. July 25, 2013
Rated 2.0 out of 5.0 by Dated property with indifferent staff Poor overall experience....indifferent staff. Room was very dated and needs an update July 7, 2013
Rated 5.0 out of 5.0 by Very clean & modern. Great staff!!! Nice downtown location, close to everything. Very nice Hotel, highly recommend. Great friendly staff!!! June 25, 2013
Rated 5.0 out of 5.0 by Close to TU center we live 30 minutes from the hotel. Spent the night in Albany to see a concert at the TU Center. Parked the car and walked to dinner and show. Very relaxing and a great breakfast. June 25, 2013
Rated 5.0 out of 5.0 by Immaculate!! Immaculate, clean and very nice property. The front desk staff was courteous and very helpful! June 25, 2013
Rated 4.0 out of 5.0 by Great suite upgrade! As a Platnium. Priority Club member I receive room upgrades when available. This hotel's suite was the roomiest ever received! My family if 5 fit so comfortably the kids didn't want to leave! Only downside of the property is the amount of chlorine used in the pool is so concentrated the kids only wanted to swim for 15 minutes. Thank goodness the suite had a jacuzzi tub! June 24, 2013
Rated 5.0 out of 5.0 by Exceptional Staff Staff at the front desk were very friendly and helpful. The Director of Sales, AJ, went above and beyond his duty to ensure our stay was wonderful. He made sure we had food to take with us on the train as the train left before breakfast was served. He got up and took us to the train station as we left before the shuttle driver started his day. His customer service was beyond exceptional. June 22, 2013
Rated 5.0 out of 5.0 by fantastic service the service,food and the shuttle service were time to Albany we will diffently stay here June 19, 2013
Rated 4.0 out of 5.0 by Great room, wonderful layout of suite. Very nice suite room, my only problem was the A/C unit could not cool the room. The breakfast area was warm also. Only location that comfortable was in Lobby area. All other areas warm. Great location for downtown, very nice hotel, just need some A/C. May 23, 2013
Rated 5.0 out of 5.0 by Easy access I love this hotel for its easy access from/to the highway. Nice rooms too. May 22, 2013
Rated 2.0 out of 5.0 by Don't say here! This place should not have an HIX franchise. The place is old and dirty. Our room had something on the bathroom floor that I could not wash off, but did get a wash rag full of dirt. A fair size spot was sticky and would not come up. The furniture was dirty and stained. It sould be replaced or at least cleaned. The same goes for the carpet. We only stayed there bcause of Priority Club, and for only one night. May 3, 2013
Rated 5.0 out of 5.0 by Excellent experience Friendly, helpful staff Contemporary decor Clean, well-maintained April 30, 2013
Rated 4.0 out of 5.0 by comfortable bed clean room Thought it was a good hotel, it was clean. I didn't like the idea of no restaurants close enough in a safe walking distance. We had to drive even tho it was like a block away. The hotel is in situated in an old section of the city and the parking is very crowded. The old abandoned building is a little scary. April 24, 2013
Rated 1.0 out of 5.0 by I felt unwelcome I have stayed at this hotel 2 other times and I do not like to do surveys but the last time I stayed here will be my last. I felt like while checking in the lady who checked me in was not a nice person and made it seem like I was a bother to her for wanting to stay there. If I had not had a long day and was very tired I would have went some place else and told her that in the future I would not bother her by staying at this hotel. April 1, 2013
Rated 5.0 out of 5.0 by Good with everything room and staff Excellent would recommend for other people to stay was happy with the service March 23, 2013
Rated 3.0 out of 5.0 by OK but not great. Good location and very helpful staff. Room is very basic but ventilation system very noisy. Convenient shuttle. Pool water and hot tub water not warm enough. Reasonably good choice at complimentary breakfast. March 12, 2013
Rated 3.0 out of 5.0 by Good Value, Clean Average size rooms,clean,good value for the money. The breakfast is well done. March 5, 2013
Rated 5.0 out of 5.0 by Good Service This was my 2nd stay in the last year and both have been pleasant with no issues. March 4, 2013
Rated 4.0 out of 5.0 by Great Service.. Glad to see Terri still there and always a great property to stay when I;m in the Albany area March 4, 2013
Rated 4.0 out of 5.0 by GRATEFUL for SHUTTLE! Welcome desk Helpful and informative.Rooms were clean and well equipped. Heat was cool for temp indicated but was a cold evening. Location is convenient to downtown, train station and expressway but in a darkened metro area. Wish the breakfast or some elements and shuttle available earlier for early departures. Free shuttle was a perk. Now charge for parking. As a Priority Club member would have liked one of the many cookies at the registration desk but was not offered one... February 17, 2013
Rated 5.0 out of 5.0 by great customer service n quiet room Everything about the hotel was greAt! The staff, food, clean room n shuttle service. February 9, 2013
Rated 5.0 out of 5.0 by Convenient, renovated, good value. A great and "budget" alternative to other downtown hotels, this hotel may be a bit cheaper in price but has been noticably and nicely renovated since it changed to a Holiday Inn Express a few years ago. It has a gym, indoor pool/hot tub and the free downtown shuttle is nice, even though everything is walking distance including the Palace and Pepsi Arena and all bars and restaurants. Shuttle service helps bear the cold, which is was in late January. Check in employee (Britney) was extremely friendly, which is always nice, and the parking lot is lit up well. If you like fresh cookies, this is your hotel too, as they have complimentary ones in the lobby for check in as well as free breakfast with those tasty sticky buns. February 2, 2013
Rated 5.0 out of 5.0 by A great find Staff were friendly and helpful. Close to restaurants, Hospitality van was reliable. Pool and exercise rom were wonderful. The room was clean and the bed was comfotable. I wsh the room had a keurig coffee maker. January 29, 2013
Rated 3.0 out of 5.0 by Just OK Great location for our one night stay. Room was fine. WiFi was spotty at night, so slow that I couldn't receive e-mail most of the night. Next morning it was back to normal. We had hot water for only one shower in the AM. My wife had luke warm for 1 minute and then cold! Bill was adjusted after complaining. January 26, 2013
Rated 2.0 out of 5.0 by Noisy! When we checked in they had us signed a paper saying we will be quiet in the room; no partying. I first thought it was a new standard at holiday inn, I quickly realized it was specific that hotel, probably because of a recurrent issue... Young adults were preparing to go party next door when we enter our room. They came back at 2am; very load. When we call the front desk, it took a good 10 min before hearing any difference. I guess they must have the situation often, that's why they have their customers signing a paper at check in. So this hotel has regular holiday inn standards but you're taking the chance to be woken up in the middle of the night. January 19, 2013
Rated 5.0 out of 5.0 by Comfort Everything about this hotel was great! Staff, food, comfort and cleanliness of room. Very quiet room and location! January 16, 2013
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