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Rated 4.1 out of 5 by 220 reviewers.
Rated 5.0 out of 5.0 by Clean and comfortable A very clean and comfortable hotel with comfortable beds and quiet rooms. The staff are very friendly and helpful. I did not use the pool or fitness center but hope to on my next visit. This place is my first choice when traveling to Albany for business or pleasure. June 29, 2014
Rated 5.0 out of 5.0 by Wonderful stay in downtown Albany The staff were attentive and pleasant upon arrival. The courtesy shuttle was a surprise bonus and a wonderful addition. Recommend staying here for anyone who frequents the downtown Albany area. June 25, 2014
Rated 3.0 out of 5.0 by Stay Nice hotel not nice bathrooms! The staff did a great job and were really helpful and caring. June 25, 2014
Rated 5.0 out of 5.0 by Great Location We stayed for a concert. Had a great room, friendly staff. Great breakfast. We really enjoyed our stay. June 21, 2014
Rated 2.0 out of 5.0 by our stay this hotel just does not meet the Holiday Inn standards I feel I have seen at all other locations I have stayed. Holiday Inn's and Holiday Inn Express are the only chain my husband and I stay at. We always love the staff, which they were very good here, however this hotel was old and had a strange musty smell. the rooms were not, in my opinion updated and cared for in the same fashion we are used to in the other holiday inns we have visited June 21, 2014
Rated 3.0 out of 5.0 by ti I had to book with this place because of its location. Otherwise, I would never stay here. June 21, 2014
Rated 1.0 out of 5.0 by Bad Mattresses, Leaking Door Closer in Room 228 I was Very Disappointed when I had two mattresses that were very worn out, and I felt metal as we tried to sleep. They were built by Jamison Mattress Co. Are these Holiday Inn Approved mattresses? Built 7 years ago. Also, the door closer was leaking oil on the door. June 20, 2014
Rated 5.0 out of 5.0 by Nice hotel We were just passing through Albany overnight and needed to find a place to stay for the night. The hotel is easily accessed from the highway. The free shuttle was a plus although we did have to call back a second time to be picked up from the restaurant. Albany was a surprisingly interesting city that I would like to explore again some time in the future. June 19, 2014
Rated 5.0 out of 5.0 by Unexpectedly great hotel We made our reservations at the Holiday Inn Express because of its proximity to our daughter's apartment. It was a little pricier than we had expected, but it was also a much better hotel experience than we had expected! Truly excellent staff, very comfortable and clean rooms (more spacious than we expected), and a varied and very good breakfast. It's not in the prettiest part of town (right next to 787) but very convenient with lots of parking. Our experience completely changed our perception of what a Holiday Inn Express could provide! June 19, 2014
Rated 5.0 out of 5.0 by Courteous and reliable staff On a recent stay I left behind a phone charger. I called the front desk to ask if housekeeping could look for it? They said they would check on it and get back to me. I was not expecting to hear back that day or that it would be found. To my surprise the front desk called me back in 20 minutes and it was found. The front desk fed ex'd it to me at my home. I really appreciated the prompt attention and response that I received from the staff. June 16, 2014
Rated 4.0 out of 5.0 by Good experience This is a clean and comfortable Holiday Inn Express, that was a pleasant stay and a good breakfast. June 15, 2014
Rated 4.0 out of 5.0 by Friendly Staff, Close to Downtown I recommend asking for an inside room as it is close to major highways. June 15, 2014
Rated 5.0 out of 5.0 by Not enough electrical plugs for telephone and other electronic equipment Appropriate for the location, price, purpose this is ridiculous, I just want to get out of this, you are going to lose me because you're too complicated I don't understand why you want all this extra information please the me alone going forward June 14, 2014
Rated 4.0 out of 5.0 by ice machines and cleaness of room over all had a great time your front desk staff is awesome June 11, 2014
Rated 5.0 out of 5.0 by A Clean Place, Reasonably Priced I stayed at this hotel overnight before a sporting event in Albany. The place was clean and nice, close to where I needed to be. Super quiet. Ample parking for $5. I'll probably stay here again. A fan in the bathroom would have been nice. June 9, 2014
Rated 4.0 out of 5.0 Comfortable bed The hotel was good. The pool and gym were right on top fo teh front desk and visible to anyone inthe lobby. That was a bad design. Staff was courteous and professional. June 9, 2014
Rated 3.0 out of 5.0 by Nice Stay! Other than a few bumps the overall stay was nice and convenient. Nice location downtown and you can walk to restaurants and taverns easily. June 8, 2014
Rated 5.0 out of 5.0 by Love the steam room It was a great stay and made even greater by the fact that you have a steam room. Don't ever take it out. It is a great perp for the traveler. June 6, 2014
Rated 5.0 out of 5.0 by Very clean and excellent service The hotel was very clean and had great service. Appreciated the free breakfast. June 2, 2014
Rated 5.0 out of 5.0 by Quiet, Clean Nice clean room with large choice of breakfast. easy to get around with the use of the shuttle. staff is friendly and makes you feel at home. May 29, 2014
Rated 3.0 out of 5.0 by Below average option if you have to stay downtown The hotel is a dated property that is located in a rather clumsy part of Albany. Our room was old and dark. The bathroom reminded me of the 80s. The wifi was terrible at best. The staff was helpful but not friendly. In general, a forgettable experience. May 18, 2014
Rated 5.0 out of 5.0 by Surprisingly nice stay I usually try to avoid downtown locations because of the noise and traffic - but this was a pleasant stay. I was lucky enough to get an "inside" room (the hotel is set up in a large square, with an open area in the center - there is parking there on the first floor.) Really great desk clerk (I arrived very late, and she was attentive and friendly) who printed a boarding pass for me that I needed - the business center printer was down for the day. Clean comfortable room, good breakfast, friendly staff - what more can you ask for? May 16, 2014
Rated 5.0 out of 5.0 by 40 year honemoon We enjoyed our stay in april 2014 at the holiday inn xpress in downtown albany. Brittany G. the desk manger was very courteous and helpful with our stay. even finding availability for our last night in the suite with a jacuzzie. All the staff was very kind and helpful. Brittany stands out with a lot of request followed very well on her part. After 40 years the honeymoon we never had, was the moments at your wonderful establisments. thank you, and look forward to return again. May 7, 2014
Rated 5.0 out of 5.0 by Excellent Service from Staff We stayed one night here on our way to Washington DC. The room was very clean and comfortable. We had a minor issue that the room was very warm and unfortunately we couldn't get the air conditioner to work. Within minutes of notifying front desk staff of the problem, 2 people came up and reset the system. The pool was great. No deep end- only went to 4.5 feet deep but it was very clean. Hot tub was nice as well. Continental breakfast in the morning was great. Lots of variety. Parking was free. Everything we wanted to see was within walking distance. I would definitely recommend staying here. When we checked out the next morning, we found that they gave us a $30 discount due to the small inconvenience of the AC having to be rest. The staff was very helpful and considerate!!! April 22, 2014
Rated 4.0 out of 5.0 by Best Value in the area I searched all the hotels in the area and found this one to be the best value. I was pleased with the entire stay and loved the proximity to the Amtrak Station, the shuttle was there within 10 minutes of me calling for it. I will definitely stay here the next time in Albany. Good job by all! April 14, 2014
Rated 2.0 out of 5.0 by Can and have to be better Both the elevator and my "non-smoking" floor smelled like an ashtray. Absolutely horrible. For the sake of fairness i did not smell smoke in the room. April 11, 2014
Rated 2.0 out of 5.0 by Not a last resort reservation but close Entire hotel has an odor of some sort of petroleum product I could only liken to WD40. Staff was wonderful and breakfast was common fare. Shuttle to downtown was greatly appreciated and timely. If you like to walk around and discover the area steer clear. Abandoned old buildings, highways, and a sketchy neighborhood will make you thankful for the shuttle. Given location their room rate was much too high. Hotels right next to the Capitol and museum area were the same price and had a better neighborhood. Ok if nothing else was available, but I will stay elsewhere from here forward. March 10, 2014
Rated 5.0 out of 5.0 by Great staff and clean Samantha, Brittany, and Rachel are the nicest and most helpful people ever, and I have stayed in a lot of places. They are always willing to assist and maintain grace and poise, even when things get rushed or complicated when dealing with high volume times or large groups. The hotel is lucky to have them on staff. Furthermore, the hotel and rooms are very clean and comfortable. March 2, 2014
Rated 5.0 out of 5.0 by Always a nice relaxing place to stay. Everything about my stay was perfect. The rm was clean and orderly. the staff was friendly and on point with my needs and breakful was flavorful. February 25, 2014
Rated 1.0 out of 5.0 by Time for extreme makeover! The Albany Holiday Inn Express is long overdue for an extreme makeover. My guest room was dreary and the bathroom was even worse. It appeared that there was missing furniture--like a couch! As an IHG Ambassador Member, I was clearly disappointed and will never book this Inn again. February 3, 2014
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