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Rated 4.1 out of 5 by 242 reviewers.
Rated 5.0 out of 5.0 by HIE Downtown Albany Excellent. We use this hotel all the time for business travel and meetings. Terrific service, location, and flexibility. December 19, 2014
Rated 4.0 out of 5.0 by Nice Size Room. I like The Size Of The Room It Was Big and Easy to Get Around Inside and Nice Bathroom . We had a Handy Cap with Roll in Shower . December 18, 2014
Rated 5.0 out of 5.0 by Perfect location for Times Union Center This hotel is in a perfect location in downtown Albany. Although I usually stay near the airport when I'm in Albany for work, I tried this one this time because of the downtown proximity. You can easily walk to the capitol complex, law offices, SUNY HQ, museums, etc., within minutes. The night I stayed, I went to a basketball game at the Times-Union Center. While I was in town for work, when I saw that Siena-UAlbany were playing, I decided to take a two-minute walk to the arena (well-lit walk and plenty of other fans on the way) and enjoyed the game. When I checked into the room, I was concerned because the room directly overlooked the highway (I-787); however, I wasn't disturbed at all by noise---the road was relatively quiet at night. Plus, I had a view (albeit through the various over- and under-passes) of the Hudson River. The room was clean, staff friendly, and breakfast good. Will stay again next time I'm in Albany for work. December 16, 2014
Rated 5.0 out of 5.0 by Staff Attitude Front desk staff were very helpful with directions to certain nearby shops and info on restaurants. A chance meeting in an elevator with 2 of the staff - they were friendly, cheerful and a credit to the hotel. December 16, 2014
Rated 5.0 out of 5.0 by dec 12/13 stay wonderful staff. expectations met on room. one suggestion i had was add some type of dish for soap at the sink. December 15, 2014
Rated 5.0 out of 5.0 by Great stay convenient location, parking - I find if you need to get around downtown area and be near the thruway, this is the best place to stay. December 15, 2014
Rated 5.0 out of 5.0 by Wonderful Staff This was my first time staying in downtown Albany. From the moment I made a mistake in my online reservation and had to contact the hotel, I received A+ customer service. My disappointment of not having a restaurant at the location was resolved by a very prompt and professional shuttle service who took me anywhere I wanted to go. Every staff member I encountered went above and beyond to be helpful and friendly! December 14, 2014
Rated 3.0 out of 5.0 by terrible bed have stayed at this hotle before vene though further awwa from my destination normally like it better then closer ones. Very dispointed this time. I am a plattinum memeber and stay IHG properties on average 3 x a week. This was the worst mattress that I have ever had! It was sagging so bad in the middle you rolled into the center. i spoke with front desk at departure and front desk clerk apologized and she sad I would receive a call from the manager. I had to go back into Hotel and they were removing the matress from thre room. Whle the front desk clerk was very apologetic and sad I would get a call from the mgr the next day ( Monday) I left my cell. As of Thursday NO call from manager I called and hotel and was told by person ansering phone been very busy and mgr lives an hour a way but would be in on friday and would call me again I left my number and was told she would leave note on her door to call me as of Saturday no call from manager! Now going on 6 days! December 13, 2014
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