Rated 3.7 out of 5 by 198
Rated 5.0 out of 5.0 by Beckeyharp Great experience!
I'd definitely stay here again! Staff was excellent and very professional.
June 13, 2014
Rated 5.0 out of 5.0 by Jeff Mo A Pleasant Stay Exceeding Expectations
Staying at this Holiday Inn Express was a pleasurable experience. For our short stay, the staff was attentive to our needs and were very kind. The front desk in particular was great! The conditions of the property and the guest room were exceptional. I would highly recommend staying here if visiting Latham and the surrounding areas.
June 12, 2014
Rated 1.0 out of 5.0 by ERIC25 VERY dissapointed
I am a platinum member and have stayed at monay IHG hotels and this is one of the worst.. VERY poor management. My room was dirty and dusty, the closet would not close it had a weird smell... The hot tub in the spa was cold . I brought it up to the front desk and they knew about it and said they were waiting for a part.. WELL pUT a sign on it out of order so i dont get into a cold hot tub. that was ridiculous. The pool looked cloudy. The hallways were dirty, it looked as if they were doing construction or soemthing or putting new carpet it. they were pieces of the wall scattered throughout the halls.. Upon returning to my room the second day as I approuch my room i realize my door has been left open. for who knows how long.. THe room attendent also did not clean properdly dirty towels still left on the floor, and completely unnaceptable leaving my room door OPEN with the latch in the door. I brought this to the front desk. and whom i beleive to be the manager, he never introduced himself, said yes this was not acceptable and he would go take care of it. so he left, and there i stood at the front desk waiting until i got tired of waiting and went back to my room to check to see if there was anything missing. on my way to the room I saw the "manager" in the hallway by the bar on his phone. he said i took care of that issue and that was it. I dont have much positive to say bout this hotel. the air conditioning works the fridge kepy my food cold, the front desk lady was nice. This hotel was an embarrassment. from the lack of cleanliness to the spa, the management.. I WOULD never stay there again..
June 10, 2014
Rated 2.0 out of 5.0 by R215 My room
I have stayed here many times. No problems.
This time they put me in the other building, must of been overflow.
This was not up to Holiday Inn standards I am used to.
Baseboard in bathroom was torn off, door stop torn off.
Plus next to the bar, noise during the night.
Plus shower curtain didn't go all the way to the bottom of the tub, or whatever that was. Resulting in flooding of floor, no wonder the baseboard is off.
Next time I will insist on the main newer part of hotel.
June 9, 2014
Rated 5.0 out of 5.0 by Boston365 Great Front Desk Staff!
I stay with IHG often and have stayed at this hotel before, but this time stood out from the rest! The man at the front desk at night was extremely friendly and outgoing. I went down to the desk about five or six times at night with random questions about breakfast and directions and flight info and traffic..etc. and he was very lively and energetic for that hour of the night. He was very engaged and generally seemed to care about my stay and my questions. Definitely made me feel at home and comfortable which is what business travelers like me need! Would highly recommend this hotel for business travelers, fast, easy, friendly, and reliable. Thanks Anthony!
June 8, 2014
Rated 4.0 out of 5.0 by move ahead decent , comfortable stay, clean rooms
Staff was nice. Hotel was clean. Restaurant was difficult to find. Conference facilities need a bit of improvement.
June 7, 2014
Rated 5.0 out of 5.0 by Taste the Blue nice staff clean rooms
I enjoyed the bar (great wings) coldbeer very good time.Nice
June 4, 2014
Rated 1.0 out of 5.0 by sauteedwill Comfortable Bed- Staff needs training
Wife and I were there for a weekend show. Comically disorganized facility. Probably better rooms available than what we were given
June 4, 2014
Rated 3.0 out of 5.0 by Kristie22 Nice hotel - No early morning shuttle service!
I frequent Holiday Inn Expresses often as my job requires much travel and I never have any complaints about the hotel accommodations. This particular stay was no different. Hotel was just fine. However, I chose this hotel because the website said that it had free airport shuttle service, which I needed since my flight left at 6 am the next morning and I didn't have my own transportation. Upon arriving at the hotel I was told that the airport shuttle did not start until after 7 am and that the hotel would be happy to call me a cab. I agreed under the circumstances but first asked how much would the cost be and to ensure that the cab company could take credit cards. The hotel clerk verified while on the phone with the cab company as I stood there checking in that the cost would be $12 and they did take credit cards. The next morning a cab shows up to take me and another guest to the airport. I didn't know that I would be sharing a taxi but figured that was okay since we could split the taxi fare. While driving to the airport the driver proceeds to tell us that the hotel does not have a shuttle service and that they are called upon a lot which struck me as odd since that is not what the hotel clerk mentioned. When we arrived at the airport the driver said the fare was $25 and that they didn't take credit cards. Completely not what was told to me the night before nor to the gentleman sharing the cab. This did not make for a good morning and was a very unsettling experience.
June 2, 2014
Rated 5.0 out of 5.0 by MoreBananas Nice room, Polite staff, and comfortable bed
Staff was wonderful and helpful and always polite. Great pillows, comfortable beds, and pretty good overall rooms
May 31, 2014
Rated 5.0 out of 5.0 by Georgy2014 George's Graduation
After a long day of graduation, we had a good sleep.
The beds where comfortable and everyone where satisfied.
May 27, 2014
Rated 5.0 out of 5.0 by TJ Swann Bed was very comfortable Staff was very friendly
I was here for 5 days on business and it was great!
May 26, 2014
Rated 1.0 out of 5.0 by Erechen Very disappointing!!!!
We have stayed at Holiday Inns before and therefore it was an easy decision when we were traveling for our nephew's graduation. We stayed from Saturday, May 17 to Sunday, May 18, 2014. Our family reserved four rooms total. When we pulled up to the front door, the garbage pail was overflowing and remained there until we left Sunday morning. The pull out couch in the room's upholstery was ripped. The ceiling and drapes had stains. The bar/restaurant area had a smell of paint and plaster. We stopped in for a quick refreshment and stopped back later about four hours and the table we sat at still had our dirty glasses on it. On Saturday night, there was an event and the parking lot was completely full so that guests couldn't park. The breakfast the next morning was a disaster. The food was not replenished and the garbage was overflowing in both pails. The young lady that was doing the food was also emptying the garbage. The food was cold, no milk for coffee and waiting for ten minutes for the food to be brought out. I would NEVER recommend this hotel to anyone. It was a real disappointment!!!!!!
May 21, 2014
Rated 5.0 out of 5.0 by The old hen A nice find
This hotel was new, clean, spacious and the staff was friendly and helpful. It is so well located off I-87. We spent an evening and a morning feeling pampered and relaxed in a very comfortable room.
May 15, 2014
Rated 3.0 out of 5.0 by Esther71 disruption
Due to an incident of a fire alarm, our sleep got interrupted middle of the night for an 1hr 6mins. Then periodcally some during the next day the alarm going on in daylight hrs. It was a loud, screehing noise. We love to stay at this hotel, and I hope this doesn't impair our decision in the future.
May 10, 2014
Rated 4.0 out of 5.0 by Kholmes2111 Solid Stay
Stayed at this holiday inn for one night during a business trip. Room was flawless, quiet and comfortable. Staff was polite and helpful. Next time round i'll be choosing this same hotel.
May 9, 2014
Rated 5.0 out of 5.0 by Kim59158 Great Stay
Thanks to Mike at the front desk and the van Drivers. Had a large group of 14 people with children from 3 to 12 headed for the circus at Times Union. Thanks to this hotel and employees the trip went well, few problems but all were handled and taken care of. rooms were clean and up to date. Kids had a great time in the pool (need more towels out), and every one at the Restaurant / bar were great in handling our large demanding group. Will defiantly recommend and stay here again. Once again thank you for a great time.
May 6, 2014
Rated 5.0 out of 5.0 by Wave Displacer good place for business trip
Quick check-in and recognize reward memeber. Room is clean enough.
April 30, 2014
Rated 3.0 out of 5.0 by Businessman2014 The tv didn't work and the staff was unfriendly
Title about sums it up. Probably wouldn't find me staying here again.
April 20, 2014
Rated 1.0 out of 5.0 by SaddenedCustomer Rude Front Desk Clerk
Everything about my stay was wonderful until the very end of it. I come to this hotel every week from Monday-Friday because I really enjoy the property and I never have any problems until now. When I checked in I was greeted very nicely as a Platinum member by Anthony and Kyle at the front desk and they made sure my stay started off right as always. My week went very well with no issues as usual. When I went to check out in the morning I was greeted by a different front desk clerk named Mike. He made my wonderful week into the worst experience ever. I travel a lot for work and I have never seen such a rude, condescending and careless person behind the desk. While I was waiting in line to check out I couldn't help overhearing Mike talking to a guest about a complaint with their TV. He was so rude to them and made them feel like their business didn't matter. When it was my turn in line all I said I was checking out and handed my keys to him and he didn't seem to care. I then asked him for another separate copy of my bill (to give to my employer) and he gave me a dirty look and start printing it. Our conversation resumed and he continued to be condescending and careless. I then ask if there was a manager available and he said the GM will be in later but that he can solve any problem the GM can (implying that he was some sort of manager) with this really weird uncomfortable smile. I really hope he's not because I don't know what Hotel in there right mind would hire someone like that, let alone make them a manager. Overall I was really disappointed because I really liked that hotel. I will be staying at the one on Western ave on Monday and from now on, heard great reviews from that hotel. The real manager has to do something about this guy or hire more friendly upbeat people like Anthony or Kyle, or the breakfast girl she was really friendly. I would recommend this property as long as you stand clear of Mike.
April 13, 2014
Rated 2.0 out of 5.0 by C and P Overrun by groups
The hotel was fully booked with at least two large groups that took over the common rooms on the ground floor during the evening. Breakfast was a nightmare with no tables and food shortages. The groups should have been managed better with timed slots for breakfast. Not recognised as a Platinum IHG member and no welcome gift.
April 9, 2014
Rated 2.0 out of 5.0 by stressfreemama Great place but...
The staff here is beyond nice and helpful. The suites are very nice a bit small for the price but nice. The only problem I have had staying here is that unfortunately, being a very nice place to stay a lot of places book their functions here, schools as well. The kids can be put of control, (knocking on your door and running away, slamming doors, running all over the hallways, being crazy at the pool, and just down right rude) kids will be kids and I am fine with that I am just looking for peace and quite when I visit. Other than that it's a wonderful place, the staff will go above and beyond to make sure you have a pleasant time.
April 9, 2014
Rated 3.0 out of 5.0 by Nothankyou22 No thanks
Was recently at this establishment and did not really enjoy my stay. The room smelled like smoke, writing all over the walls, fan in the bathroom did not work, all the free channels that are supposed to be available for the tv where not there. Mentioned my concerns to the front desk staff and was basically blown off. Looked like I just woke the kid up. Aren't they supposed to be awake all night if they are the night staff? Overall I was not impressed with this place and will not be returning.
April 9, 2014
Rated 1.0 out of 5.0 by k from vermont the first time we were disappointed
We have stayed many times in the past & were pleased. This time there was a "ladies night out" event with strippers - the hotel was mobbed with young girls screaming in the hallways. The purpose of our trip was to visit a family member with terminal cancer & we needed rest & quiet time after traveling & with all the emotions surrounding this type of visit. When we checked in, the TV also did not work in our room - we were moved to another room where that TV did not work.. The next day, the breakfast room was mobbed with young girls after their 'event' & very little left for us for food choices.
Needless to say, we were not happy with our stay - not quiet & relaxing & after taking the time to move rooms, still no TV service.............this was not money well spent....
March 19, 2014
Rated 5.0 out of 5.0 by Bearcwboy BEST PEOPLE
This Holiday Inn Express is one of the best I have ever stayed at.
I was here from Oct 22 to March 3rd and I felt like I was part of the family. I will actually miss being here. The staff couldn't be nicer.
If you ever stay in this area, this hotel is the BEST.
March 14, 2014
Rated 3.0 out of 5.0 by 4321 Room Cleanliness
Used bar of soap left in the shower.
Dirty towel hanging from the back of the bathroom door.
The towel...okay just mistake.
March 11, 2014
Rated 5.0 out of 5.0 by Seasoned travel guy Outstanding front desk personnel, great room!
I've stayed in this hotel nearly weekly, for over two years. As a factory rep, I travel a lot and stay at a few of the national brand hotel chains. There is a front desk staffer here, Mike, who really personifies the best of the best. He's quick, remembers your name & particulars, and tries his best to accommodate room requests. Truly, I'm impressed every time I deal with him. Thank you HIE, Latham, for having such a capable staffer! Also, the rooms are kept super clean, beds quite comfortable, location near I87 & I787 make it quick to get around the Capital District. On a snowy morning recently, they even had fellows snow shoveling out guest's cars which had gotten plowed in. Nice touch!
March 8, 2014
Rated 4.0 out of 5.0 by cst1 clean and comfortable room
Room was good and staff were pleasant and helpful. Not much variety with breakfast.
March 5, 2014
Rated 5.0 out of 5.0 by Marine252 All good...
Enjoyable trip...no issues what-so-ever... Thanks!
February 24, 2014
Rated 1.0 out of 5.0 by you know who absolute worst hotel ever
Upon arrival I stood at the front desk for 3 min before I was even greeted by the 2 individuals behind the desk. I understand that one was in the middle if doing something in the system but common courtesy is to acknowledge the individual and say that you well be right with them.
I was then given a room upon getting too the room we realized that the TV was not working. I called down they could not get it to work so was re-locating us to a room down the hall. When we got to the room it was right next to the elevator, that's all we heard was the elevator going up and down and people talking. I called the front desk and asked if I could please be moved again. We were then moved up a floor to a room which again the TV did not work, I called the front desk Kyle answered I was speaking to him about the TV not working then one of the people we were with said that theirs didn't work either and they had unplugged it and plugged it back in then it worked. So we did, and it did turn on so the girls and I were laughing and I told Kyle it was working, I then proceeded to unpack some things, when I tried to change the channel it did not work, so I again called front desk unfortunately I got Kyle on the phone ,, I said sorry but your going to have to come up and fix TV it's not working, at which time he answered me BY RAISING HIS VOICE and basically yelling at me with "well is it or isn't it ..you just told me it is now your telling me its not' to which I replied who the heck do you think you are talking to me like that I'm paying a heck of a lot of money and I won't be spoken to that way.. I asked his name# this is when I found out who had been servicing us this whole time# he kept asking about the TV VERY rudely is it or isn't it after the 5th time he answered me only to then get even louder n the phone yelling at me and over top of me talking .. then said will be up and hung up on me. I have NEVER been spoken to in the manner..this was totally unacceptable thankfully Anthony came to the room and fixed the TV and tried to smooth things over for his fellow employee. He was very professional. The girls all 15-16years old were sitting in the area where breakfast was served playing a game of apples to apples when Kyle walked in and turned he light of on them, not saying a word, they were quiet and not hurting anyone unlike the boys who were running all over the hotel.
After going to sleep that night we woke up in am to no TV again ,, we had a game so before exiting room I called and asked that they have someone come and fix it. That was at about 8am. We got back 5 hours later and it still hadn't been looked at. And my room had not been cleaned by then or for the rest of the day. I had to go request clean towels that evening at 10pm
Again the next morning no TV working upon leaving asked again that it be fixed I came back 6 hr later it was still not done when I walked in I was told that they were giving me a new one right then.... really 6 hours later...I also didn't know that it takes over an hour to get an ice bucket I had to go to front desk for one.. totally pathetic
I asked each day to speak to a manager never was there one there I was handed his business card every time.
My kids play travel ice hockey I have been in MANY hotels this is the absolute worst one I have ever been at.
And they wouldn't comp me a night for all the inconveniences I was just handed a card. Where is your personal touch? Your customer service?
There was absolutely no where for us to go and sit at anytime of the day once breakfast was done they shut and locked the doors. There was no common area except the bar never have I experienced this.
And there was a comedy show sat night and there was absolutely no where for us too park . we are staying at the hotel paying for the rooms and that includes parking and there was no where for us but accross the street.
February 21, 2014