Rated 4.3 out of 5 by 114
Rated 4.0 out of 5.0 by Ryansmom Nice Hotel
I only had two issues. One was the room I booked was not the original room I was given. That was straightened out. The other issue was the bed was way to soft, you actually rolled to the middle when you got into the bed
March 31, 2014
Rated 4.0 out of 5.0 by JEEB Great Customer Service
Team at the hotel are very friendly and couteous. The cleanliness of the hotel has improved tremondously.
March 31, 2014
Rated 4.0 out of 5.0 by kris09 Good service
Overall it was a good stay. I use Holiday Inn Express often. The room was clean. Breakfast is also good. Personnel was friendly. Kids loved the pool and I enjoyed the hot tub after a long day at the slopes :)
March 31, 2014
Rated 5.0 out of 5.0 by Frazzledazzle Friendly front desk service and comfortable bed
Upon arriving after 10 pm after driving for 14 hours, we received friendly service at the front desk and comfortable adjoining rooms which exceeded our expectations for spaciousness and comfort. If we are in the area in the future, we will definitely plan to stay here again!
March 26, 2014
Rated 5.0 out of 5.0 by Henry15 Great Place
Clean, location is good, friendly staff and great complimentary breakfast.
March 26, 2014
Rated 5.0 out of 5.0 by Buttys great
everything was great the pool hot tub the room the service
March 23, 2014
Rated 4.0 out of 5.0 by PDCF good value, great service, excellent staff
A nice hotel, friendly staff-the room was sunny, clean and spacious but the walls were thin and I had noisy neighbors till late in the evening two nights in a row. The breakfast was excellent ready for people who had to get up and work early in the morning. Excellent host for the express breakfast, she did an terrific job.
March 23, 2014
Rated 5.0 out of 5.0 by Tacc55 Great Stay
Comfortable and warm. Clean and bright lobby. Room quite from outside noise.
March 15, 2014
Rated 5.0 out of 5.0 by Alan T Highly recommended
Top marks for Holiday Inn Express. I'm not one for filling out surveys but felt compelled to do so based on the quality of service and facilities at this location. Our family of four stayed to ski nearby. Everything was perfect from the on-line booking to check-out.
March 12, 2014
Rated 5.0 out of 5.0 by petey puma Great Stay
Great Staff and hotel. This is the 3rd time in the area, Albany too far, nicest hotel in the area.
March 8, 2014
Rated 4.0 out of 5.0 by Paint Rep Consistant Quality
I stay @ Holiday Inn because the service and rooms are consistant. There are no surprises.
March 6, 2014
Rated 5.0 out of 5.0 by rudi56 Had a great stay
Had an overnight stay here for a girls night out with my friends. I was very impressed by the lovely room ,nice amenities and the friendly staff at this hotel. We had one of the suites. Very roomy, beds and pillows were extremely comfortable, room and bathroom were spotless. Breakfast the next day was delicious, nice variety of foods. Would definitely stay here again. Highly recommend.
March 5, 2014
Rated 4.0 out of 5.0 by skillins56 Lovely staff - always cheerful and very helpful
My only two issues with the rooms:
In room 217 the shower liner smelled a little mildewy
In room 310 the door scraped across the tile and made a lot of noise, and I had my daughter and her husband, and my son in there, so anyone going in or out woke up the other two people.
The staff is the bright star of the hotel for sure - they were just lovely, happy, helpful people and did a wonderful job.
Everyone was so accomodating and there were alot of us!
Also, I forgot I had Priority Club Card and was not reminded about that. That would be helpful. Could I get my reward points loaded to #157943409 please? And if someone could notify me that it has been done and what my total is now? Thank you so much.
February 27, 2014
Rated 4.0 out of 5.0 by Fisher33 Hot tub broken
Looks like the hot tub has been broken for a long time, no attempt to fix the 3 days I was there.
February 5, 2014
Rated 5.0 out of 5.0 by Scootsfan Nice all around hotel
The hotel is right off I-87 - very convenient. The bed and pillow were very comfortable. Check-in and check-out was very easy. The lady working in the breakfast area was awesome - very helpful. The only caution: Be careful when you turn on the bathroom faucet - it will spray you. Turn it on slowwwwly!
February 3, 2014
Rated 5.0 out of 5.0 by BnHTeam Excellent overall value
Our stay could be best summarized with few words. The location was clean, our room was very comfortable and the price was right.
January 29, 2014
Rated 5.0 out of 5.0 by Toyz4cc Nice hotel and comfortable bed.
The Young lady that greeted and checked me in was very friendly and swift with the process. This hotel is right off the exit and I was surprised that I didn't hear any noise from the highway. Room was great. Very clean. I would highly recommend this hotel and stay here again.
January 26, 2014
Rated 5.0 out of 5.0 by liangel77 excellent staff and hotel
excellent hotel staff and property! would defiantely stay here again!!
January 22, 2014
Rated 4.0 out of 5.0 by Figi24 Good overnight stay
Comfortable and right off highway. Room was clean and neat customer service was good. Hotel offered good local dining accommodations. Off the beaten path.
January 21, 2014
Rated 4.0 out of 5.0 by FW917 Clean!
Always clean and comfortable with a nice breakfast and pleasant staff!
January 21, 2014
Rated 5.0 out of 5.0 by Howrd Great place to stay when skiing
Clean, well run hotel with good discounts on ski lift tickets .
January 14, 2014
Rated 5.0 out of 5.0 by SM.MomOf3 Nice place to stay
The staff was great. We were there for a week including the Christmas holiday. Being there so many days, we interacted with quite a few people who worked there and found them to always be friendly and very helpful. We have 3 small children, so a big draw for this hotel was the indoor pool. I called a few days ahead of time to make sure it was in working order, but when we got there it was not. We alerted the staff right away and the problem was fixed within a few days. We really felt like they handled it well. Also, I don't know if they have it all year, but they have soup available in the lobby in the evenings and it is wonderful!
January 12, 2014
Rated 5.0 out of 5.0 by RARjr Great Breakfast / Soup
After much driving in the cold it was great to check in and get good soup from the tureen off the lobby plus make coffee, since there was a good supply of packets in the room.
January 9, 2014
Rated 5.0 out of 5.0 by NRandy Great stay - would recommend to others immediately
The hotel stay was comfortable. The breakfast selection exceeded my expectations, the location was easy to get to and there were restaurants willing to deliver in the snow. The pillows and bedding are extremely comfortable. This hotel has free wifi and some cable channels. The staff was very helpful, friendly, and on top of everything. I could hear them vacuuming the hallway and I constantly saw them cleaning the public bathroom, which was great to know that it is a cleanly hotel. During my visit, it was negative seven degrees outside, so I was a little cold in the room, but nothing out of the norm. Overall, my stay was great and I'd recommend this hotel to anyone.
January 6, 2014
Rated 4.0 out of 5.0 by The traveling man Good deal
This room is worth it - defintely the best hotel in the area. I got the King Bed suite and it was a nice room. Nothing really wows you, but it's nice. The gym is pretty pathetic, but the pool is okay and the breakfast was okay. Overall, the hotel met what I expected so I would recommend this.
January 2, 2014
Rated 4.0 out of 5.0 by 2AFrents Convenience
My husband and I were traveling to see our son before he deploys, and this was a good place to stop along the way. It was very easy to get to off the thruway. The woman who checked us in was excellent, and we enjoyed a treat as we checked in. When we got to our room, it was clean, and room temperature adjustment was easy. The sink in the bathroom looked great, but it was a little high for comfortable use. We were surprised not to find a refrigerator or microwave in the room. In the morning, the breakfast was one of the best we have ever had.
December 13, 2013
Rated 3.0 out of 5.0 by SMoore Average hotel
Rooms are comfortable, staff is friendly. The workout room is not a workout room. They have one treadmill and an elliptical, that at the time of my visit, did not work. There is also a Bowflex machine that is not worth even having. Location is remote, nothing really around. The only thing I wanted for breakfast was some skim milk and they didn't have it, which most all HIE have it.
Overall, average stay, nothing spectacular.
December 9, 2013
Rated 2.0 out of 5.0 by smitty1974 Eh
Chose this place dje to the larger room available and the queen beds vs doubles nearby. The only staff encountered were disinterested and surly- they almost seemed like disgruntled government workers.
The beds were very cheap and springs could be felt through the padding. The breakfast was not very good when compared to your usual continental buffets at most other chains that offer this. The pool was nice and clean and not busy.
I would not stay again or recommend it to anyone I know.
December 4, 2013
Rated 5.0 out of 5.0 by Dorian50 Great place
We liked this hotel very much. Itl has a refreshing new decor, and a great location right off the highway. Looks to be well managed. Only cavil: no refrigerators in the room.
November 21, 2013
Rated 1.0 out of 5.0 by Jim213 Bad Lights, Bad Matress, n Paper Thin Walls
The room lights were horribly dim and another one is needed on the tv/suitcase staging wall.
One side of the mattress was badly concave. I rotated it.
you can clearly hear any conversation or TV show from the room next door.
Breakfast choices aren't bad for free, but never change.
November 10, 2013