Rated 4.8 out of 5 by 301
Rated 5.0 out of 5.0 by Cedarpointtrio The only place to stay when in Albany
Check in - fast, staff - helpful and very friendly, location - excellent if you have family in the nearby colleges, easy off and on for the interstates, shopping nearby, great morning breakfast, price was very reasonable for what they offered (have paid a lot more other places getting a whole lot less)
December 12, 2013
Rated 5.0 out of 5.0 by 21Sue Love our stay here each time we visit Albany
We've stayed at this Holiday Inn Express three times in the past year, owing to the overall positive experience we've had. Rooms are clean and up-to-date; staff is friendly and helpful; fitness room and pool area are well cared for and clean; complimentary breakfast is well-stocked and there is a variety of choices. We would, hands down, recommend this hotel!
December 12, 2013
Rated 5.0 out of 5.0 by Hunter531 Clean and comfortable
The room was ready when we checked in. It was clean and comfortable. The breakfast in the morning was excellent. It had a lot of items to choose from. We would certainly come back for another stay and would recommend this hotel.
December 11, 2013
Rated 5.0 out of 5.0 by Mikey11 Excellent place to stay!
I have stayed here a few times and I am at the point that whenever we are in Albany this will is where we will stay! The rooms are nice and the cost is very affodable.... I am very pleased with this hotel!
December 11, 2013
Rated 5.0 out of 5.0 by DLD67 Always the best
We didn't spend a lot of time at the hotel this time because we were on a mission, however, as always everything was top notch. When traveling to or through Albany we most always stay here.
December 10, 2013
Rated 3.0 out of 5.0 by JRMM Room request
When I made my reservation, I specifically requested a room on the first floor near the lobby. I was assured that this could be done. When I arrived I repeated my request. They gave me a room on the fourth floor, the top floor. It was described as "right next to the elevator". It was actually the last room at the very end of the hall.
December 8, 2013
Rated 5.0 out of 5.0 by Karbry19 Very clean and fresh
By far the best Holiday Express thus far. Exceeded expectations.
December 5, 2013
Rated 5.0 out of 5.0 by REDCA69 Wish I could have stayed longer...
I felt so comfortable during my stay that I would definitely be back!
November 28, 2013
Rated 5.0 out of 5.0 by Tinman2 Our Favorite Overnite Stay In Albany!
This is a well managed & efficiently run Hotel.......clean,comfortable, & peaceful stay!
November 20, 2013
Rated 5.0 out of 5.0 by ADKAMP Enjoyed My Stay
Staff was great from check in to check out. Breakfast attendant works hard and made sure every one was happy. Room was comfortable and clean.
Very pleased all around.
November 17, 2013
Rated 5.0 out of 5.0 by AdkBandit Great H.I.Express
We have stayed here both reserved and spur of the moment stays and have had excellent service from all staff. The nicest is the NOON check-out, you don't have that rushed feeling when you just want to relax. The complimentary breakfast is consistently good and the food service people very nice. The pool is a nice area also.
November 15, 2013
Rated 5.0 out of 5.0 by VB11590 Very welcoming, comfortable and immaculate
Awesome property and phenomenal staff. Hotel is immaculate, rooms are comfortable and the staff is one of the best I've ever experienced. We stay here all the time when in Albany to see our daughter at The College of Saint Rose. Highly recommended.
November 13, 2013
Rated 5.0 out of 5.0 by Jackg3 Accomodations
I stay in this hotel everytime I come to Albany. I always find it to be comfortable, well maintained, extremely comfortable bedding and pillows and staff who go out of their way to make you feel at home. Can just about anytime about a problem and maintenance is knocking at your door a few minutes later. Wouldn't stay anyplace else in Albany.
November 12, 2013
Rated 5.0 out of 5.0 by NUR13 Great Customer Service and Location
By far one of the best properties and staff! The location is perfect for business travelers, and the amenities are great!
November 12, 2013
Rated 5.0 out of 5.0 by drew628 Enjoy my stay, esch time!
This the third time Ii have stayed at this location due to business. This is a great place to stay. The breakfast buffet has a wide variety of choices so that even the picky eater can be satisfied. Great pool! I will stay here again in the future.
November 10, 2013
Rated 5.0 out of 5.0 by Fred16 One of the best HI Express experiences
We often stay at HI Express, but this one really impressed us. The hotel, on the busy Western Ave, was readily available off I-87. Plenty of restaurants, gasoline, drugstores and shopping mall nearby.
On arrival we were immediately struck by the attractive site and landscaping, and once inside, we could feel that care had gone into the fresh, colorful and imaginative interior. Our check-in was efficient and the room met our usual high expectations. We had to leave early the next day, before the 6am breakfast was "ready", but the desk staff encouraged us to help ourselves to coffee and whatever else was ready. He could not have been more pleasant. We travel through Albany often and will undoubtedly return to this hotel.
November 7, 2013
Rated 4.0 out of 5.0 by Pentel Friendly Staff
Recently, we went on a road trip of several states and one Canadian province. This hotel was far and away the best one we stayed in and that includes other hotels in the Holiday Inn chain. The staff were friendly, and helpful and cheerfully volunteered information to make our stay more enjoyable. The room was excellent with all the amenities you could ask for. The only slight drawback was the breakfast selection. It was not bad by any means, but it could use a little more variety in terms of hot breakfast items. I would definitely recommend this hotel to anyone staying in or passing through the Albany area.
November 4, 2013
Rated 5.0 out of 5.0 by privat01 front desk very helpful
1) pool quite warm and clean-very relaxing everyone happy about that.
November 3, 2013
Rated 5.0 out of 5.0 by VMPJ suprisingly good! Great breakfast!
I had to make this reservation last minute on a holiday weekend, unfortunately to go to a very stressful and sad family funeral. The staff was so nice and helpful, the room clean and quiet, and I loved the breakfast - what a life saver! The pancake machine was so cool and brought a much needed smile. Thanks again and although I hope I never have to come to Albany again for such a thing, I would stay here again! Thanks!
November 3, 2013
Rated 5.0 out of 5.0 by capdoc Great Service and stay
I was referred here from another HI Express that was booked for a local conference. They called this property and made me a reservation at same conference price. The staff was very friendly and helpful on check-in. Room was standard HI, but very clean and didn't smell. Excellent! I'll be looking to return for a week in November and a week in December.
October 31, 2013
Rated 4.0 out of 5.0 by calmserenity Space
Nice bed. Lots of space. Love having refrigerator.
October 29, 2013
Rated 5.0 out of 5.0 by McR58 Great hotel
Great value, close to UAlbany, thruway, convenient stores and shops. Has a pool and small fitness area.
October 26, 2013
Rated 5.0 out of 5.0 by Manhattan60 employees always willing to help....Very good
As per normal from the management on down, everything was very well done.....Smiling employees always looking to help...
October 24, 2013
Rated 5.0 out of 5.0 by MPL1 Great property
If you need a place to stay in the Albany area this is a great hotel. I have stayed at this location 4 or 5 times and it is always a pleasant stay. The place is clean, has a generous breakfast, has an indoor pool and small fitness room. Close to university at Albany. I am already have another reservation for next May!
October 23, 2013
Rated 4.0 out of 5.0 by LainieRose60 Room Change required
>Upon arrival at 5:30 pm - I went to the assigned room and opened the door to an unusally strong and VERY unpleasant smell. >Went back down to the desk and explained that my profile lists not to be placed in a "pet friendly room" as there was a horrible odor and they needed then to check it immediately and put me in another room.
>Went to the next room and although it was across from the vending machines - found it to be clean and comfortable but with double beds instead of the queen/king with is my perference. *It had been a very long day, filled with meetings and car travel and did not appreciate having to go back down to change the rooms and be late for my ride who was picking me up from dinner. NOTE: As usual the staff are great and are always concerned and try to help in any way they can - but this room should not have been on the list to be used in the condition it was in -
October 21, 2013
Rated 5.0 out of 5.0 by edhayes Great stay
Room clean, staff great, breakfast wonderful.
Stayed at this site for the third time and all 3 times were great.
October 20, 2013
Rated 5.0 out of 5.0 by SanSand Staff and Service
As usual, the staff was friendly and very accommodating.
October 20, 2013
Rated 5.0 out of 5.0 by Adlightful Confort!!!
Staff was very friendly
Everytime I go to Ablany ,Ny I stay here
Lovethe overall expierence
October 20, 2013
Rated 5.0 out of 5.0 by soccerfan16 Always stay here...
We love the Holiday Inn Express...we stay there every time we visit our daughter. The beds are very comfortable...the rooms are clean...and the complimentary breakfast is always good. The staff is friendly and helpful...we have never experienced a problem.
October 16, 2013
Rated 5.0 out of 5.0 by Dan215 OUTSTANDING
I have stayed in this specific property at least 12 times and I have NEVER had a unsatisfactory experience. Everything is always as expected, clean, pleasant, functioning and updated. There are about 12-14 'other' chain properties within a 1/4 mile radius of this location and I tried them all and NONE OF THEM can come close to the enjoyable and affordable experience I have had with this Holiday Inn Express, Western Ave, Albany, NY.
October 8, 2013