Rated 3.6 out of 5 by 285
Rated 5.0 out of 5.0 by jameskate Great services
We came here for our daughter's wedding. The reception was held in your hotel. Your wedding planner was wonderful. Things were very organized. We enjoyed the reception very much! Our daughter and our new son-in-law were very happy! thank you!
October 2, 2013
Rated 5.0 out of 5.0 by Willie2 good hotel and convenient location
We enjoyed our stay, the room was clean, the bed very comfortable and the restaurant had a nice breakfast.
September 27, 2013
Rated 5.0 out of 5.0 by CALL BED WAS VERY COMFORTABLE
FRONT DESK WAS VERY HELPFUL,FAXING REPORTS EVERY DAY FOR ME.
September 26, 2013
Rated 4.0 out of 5.0 by Sglasgow I always feel at home here!!
Great customer service... Rooms are clean and comfortable.Beds are extremely comfy. Full service hotel with pretty good food. The BEST location in Albany. Surrounded by good restaurants, gas stations and Dunkin Donuts ;)...
September 25, 2013
Rated 2.0 out of 5.0 by Roadrunner99 Beds are an embarasment.
On the upside, this is a convienient location, the grounds are attractive and well maintained, and the staff is well trained and friendly.
But once you’re past check in, the disappointments become evident. The hotel layout is sprawling, so expect a half-mile walk to your room. To confound matters, room numbering is not sequential, but rather broken up into sections of all odd numbers, then all even numbers once you’ve walked 50 yards down the hall. The rooms themselves are somewhat acceptable, although temperature control is iffy at best. But the straw that breaks the camels back… the beds should be an embarrassment to the ownership and management of this facility. I had 2 beds in my room and the one looked like a cushioned pit more than a bed. The other one had only slightly less of a divot in the center. I checked out earlier the next morning than usual, so I did not have to stop at a chiropractor on my way home.
The location of this facility is convienient, but the good news is that there are many other hotels on this same strip of Wolf Road where you can get a clean comfortable bed. …Just one man’s opinion.
September 23, 2013
Rated 4.0 out of 5.0 by rosie56 Great Location
great hotel, nice pool n hot tub. Good breakfast. i stayed there often.Customer service is the best!!
September 22, 2013
Rated 4.0 out of 5.0 by HowTomorrowMoves CLC Partner - staff very accommodating!
Audrey & Amanda very good behind the desk. will stay again.
September 21, 2013
Rated 4.0 out of 5.0 by fryba reliable airport shuttle
This hotel was clean and accessible to airport. Not close to much else in walking distance. It would be nice for conference but that was not our purpose. Staff was pleasant. We were surprised about limited in-room coffee and the void of complementary coffee in the lobby. Breakfast buffet was average and a pleasant waitress appreciatively came to our table to replace our eggs with a much improved fresh batch. We did enjoy a superb martini in a very quiet lounge!
September 8, 2013
Rated 4.0 out of 5.0 by SueW17 Comfortable room and beds
Room was dated in furnishings and bath fixtures. However, quiet location and comfortable room and beds. Outdoor pool very nice.
September 5, 2013
Rated 4.0 out of 5.0 by Rick953 Nothing Great
Staff was very good at providing a rollaway, but getting a blanket took a phone call and 2 trips to the front desk. When I called guest services, I got put on hold before I even said a word. Waited a minute and walked to the front desk to find two of the staff walking around and no customers standing there. Apparently they had more important things to do. Being a Platinum member, I expect more from the Holiday Inn brand.
September 4, 2013
Rated 1.0 out of 5.0 by SFtravelingGal absolutely disgusting
the entire hotel was filthy. the room was clearly not vacuumed, there was film on the phones and remotes in the room. there were dishes that sat outside my neighboring door for two and a half days. I saw multiple housekeeping persons in the hall all weekend, but somehow these dishes lived on the floor the ENTIRE WEEKEND.
i was there for a wedding and my friends' rooms I went in to were equally dirty. we held an exercise class in one of the banquet rooms and there were literally chunks of food all over the floor. I would never recommend that anyone even enter this facility. this is all on top of my reservation being messed up multiple times and the records being incomplete even after multiple phone calls. the worst hotel experience i've ever had.
September 4, 2013
Rated 2.0 out of 5.0 by Robinpn So so
Not the cleanest hotel. The food in the restuarant was awful.
September 2, 2013
Rated 2.0 out of 5.0 by MjMacN Attention to detail
The staff was great, but the room needed a bit of attention. The rug felt like it was in need of a good steaming.
The security hinge on door was falling off.
The bathroom shower curtain wasn't hung right and was falling. One of the plexi glass ceiling panel was falling out.
And the picture hanging on the bathroom wall had splatter and hair stuck to it. Not all big problems but did indicate that staff didn't have enough time to be careful or they just didn't care to pay attention to details.
August 31, 2013
Rated 2.0 out of 5.0 by Joe342 Fasny
I was not treated like a Platium member, first I had a room in tower which should of had a golf cart to take you to room.
Food in Grill was not very good.
August 31, 2013
Rated 3.0 out of 5.0 by Larry0127 Great Service, but lacks comfort
The non-smoking room smelled like an ash tray. We had housekeeping spray air freshener twice to cut back on the odor.
The mattresses felt like they were 100 years old. The pillows were very small square pillows similar to the decorative pillows on a sofa.
There was a strong odor of chlorine throughout the facility because the indoor pool is right in the middle of the building surrounded by guest rooms. it appears to have been an outdoor pool at one time, and then someone put a roof over it. I could smell the chlorine at the front desk when I checked in.
The Staff was very friendly and responsive. Without the friendly staff, I would have checked out within 2 hours of arrival.
August 28, 2013
Rated 5.0 out of 5.0 by Kiddd29 Wonderful stay
I've been coming to this hotel since I'm a kid. I stay here every August for the Saratogo season. This is the cleanest hotel around. Everyone is always nice, the only thing they need to do is update their gym. They have zero weight set up. Most people I talked to want this there.
August 28, 2013
Rated 4.0 out of 5.0 by angiecanhelp nice
EXCELLENT buffet breakfast. Exactly what is needed before a busy day.
Room was ok. Old looking.
Staff is super nice
Big mall within minutes
lots of food nearby
i would recommend
August 27, 2013
Rated 3.0 out of 5.0 by CarrieG Comfortable beds
The beds were quite comfortable. We were disappointed with the hours for the pool. 9:00p.m. was too early for the pool to close, especially for a Friday evening. I understand the pool is deeper than a normal hotel pool, but it's my responsability to watch my own kids. Even the hot tub closed at 9:00 p.m.. Neither didn't open until 9:00 a.m.
August 27, 2013
Rated 2.0 out of 5.0 by R0777 Overall customer service
All and all my experience, not to mention my first at this hotel was marginal at best. The indoor pool was unavailable a majority of my stay. The additional services (outdoor pool, and restaurant) displayed similiar inadequate results. The customer service is almost nonexistent. The cost to value ratio was simply outweighed. The bed was comfortable, but that was the only service rendered by this establishment I would consider to standard.
August 27, 2013
Rated 4.0 out of 5.0 by thisfieldistoopicky Everything was good
We stopped here on a road trip and arrived fairly late at night. The service was professional and the room was clean and comfortable. Everything was as it should be.
August 26, 2013
Rated 5.0 out of 5.0 by 63joan the front desk clerk
The front desk girl on Wed Aug 21, was very nice and accomodating, she made me a few copy's that I needed with out any questions. Also our housekeeper on the first floor just inside the doors from the front desk was also very helpfull .
August 26, 2013
Rated 5.0 out of 5.0 by opie74 Bring Back Continental.
Even if it was just breakfast bars and banana's. Was the main reason I returned to Holiday Inn Wolf Road...been a few years but must be something with New York Hotels...not too many offer continental.
Other than that. Staff was very professional, friendly...not to mention very good looking!
August 25, 2013
Rated 3.0 out of 5.0 by AJ5261 Very Damp and No A/C
The hotel is nice enough but my biggest complaint was that everything was damp. When you take your shoes off and walk on the carpet it felt wet. Also the A/C didn't work very well. I stayed on the 1st floor so don't know if that's why everything was damp. I did see a lot of dehumidifiers in the hall one day so obviously there is a problem. I left clothes out overnight laying on a chair and in the morning they were damp. The room was clean though, the staff at the front desk were pleasant although the waitress staff left a lot to be desired.
Hopefully this problem can be worked out as this hotel is in a great location.
August 23, 2013
Rated 5.0 out of 5.0 by Jmitch8687 Nice place....
I used some of my points for this stay. The staff was friendly and accommodating. My only complaint was I had a room by the outside pool and there were some disrespectful noisy people out there after it had closed. The staff promptly took care of the issue. There were some little room things but overall I enjoyed the stay. I think it was nicer that they higher end IHG hotel I stay in previously down the road.
August 22, 2013
Rated 2.0 out of 5.0 by flyingfish127 Pool Closed
First of all we get to our room and people were in it. Went to front desk to tell them they gave us a room that was already occupied. They didn't seem to care much, just switched our room. Anything for our inconvenience "NO". Booked this hotel because they had an indoor pool, however it was not open.
I sat down on the bed and the mattresses are so shot that when I went to sit down it rolled me right into a laying down position. It was a good laugh anyway. The reviews say they are replacing mattresses.. Don't you think they would replace the rooms that get used the most first, like pool side rooms. I guess not or maybe they are not being replaced. Would not stay here again.
August 22, 2013
Rated 2.0 out of 5.0 by runcrazylady Upgraded room was quite dated
Although I was staying with points, the staff recognized my status and upgraded my room. The room was a suite with the bedroom as an upstairs loft. It was sizeable but very dated. Carpet and furniture and bathroom grout could use a good, deep cleaning.
Location was convenient and staff was always friendly.
August 21, 2013
Rated 5.0 out of 5.0 by Pinay Good experience
It was a nice place to stay. My family had a wonderful experience specially our son. Clean rooms, comfortable beds and facilities.
August 16, 2013
Rated 5.0 out of 5.0 by Matt98765432 Good value and great service
We had to fly out of Albany very early and they had shuttles ready for us. Kids loved the pool and spa. The restaurant food was wonderful.
Only complaint is that our room was right across from the pool and it was a little loud until they closed the pool, but it was not bad. We just had to go to bed early because we had to get out very early to catch our flight.
If we have a need to stay in Albany overnight again we will stay here.
August 15, 2013
Rated 1.0 out of 5.0 by JimP1950 Needs a overhaul
As a travel agent we had 2 rooms for 2 nights the rooms were
average the rugs need to be replace the building needs a make over sorry would stay again, even for nothing.
August 14, 2013
Rated 4.0 out of 5.0 by Tom75 Great place for park and fly.
Loved the stay, park and fly package. This is why I stayed there. Provided fair value!
August 13, 2013