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Rated 4.8 out of 5 by 300 reviewers.
Rated 5.0 out of 5.0 by Excellent Service On May 31 2013 my wife and I arrived tired at the hotel. We have stayed before - over-nighting on way from Toronto to Boston. Ja'far was on duty at the desk and helped us enormously: especially to find our Priority Points Reward. Kudos to HI and Ja'far one of the most helpful hotel staff we have ever met. June 6, 2013
Rated 5.0 out of 5.0 by Excellent Staff Fine Facility This Holiday Inn just outside of Albany has to its credit an Excellent Staff and Manager and a Fine Facility. June 4, 2013
Rated 5.0 out of 5.0 by Superb Refurb The property is functionally/esthetically superb. When I arrived I thought that it was a newly built hotel. Everything was top notch. Of particular note is the breakfast service. The layout kept the attendant right at the serving area. This GREATLY improved the responsiveness to guest needs. I HIGHLY recommend this property. June 2, 2013
Rated 5.0 out of 5.0 by wonderful hotel experience stayed just one night, but room was spotless.....pool and pool area was clean....many choices for breakfast...was surprised by how many hot choices for breakfast...friendly, and helpful staff! Would stay here again in a minute. May 31, 2013
Rated 5.0 out of 5.0 by Awesome hotel In this quiet setting, convenient to Thruway and shopping, restaurants, and friendliness of staff ,my son and I had a very enjoyable experience. Thank you!! May 31, 2013
Rated 5.0 out of 5.0 by Great Breakfast Buffet We stayed at your property for five nights during SUNY graduation. Our room and the housekeeping service were excellent. The breakfast buffet was also excellent and Kathy did an outstanding job of keeping us all fed! We will be back! C. and M. Las Vegas, Nevada May 27, 2013
Rated 4.0 out of 5.0 by Great stay,very nice hotel! Stayed two seperate times(to and from NY city) A very nice and clean hotel. Friendly staff, quiet ambiance, nice variety for breakfast and for the 1 st time in my life a WARM indoor swimming pool. Hotels always say that their pools are heated ,but for once this one you could feel it. Thank you for that! Was able to swim without freezing or being worried that my 18 month old (as well as my 4 yr old) would get sick. Our only complaint, stayed in a different room the second time and the mattress was terrible. I mentionned it to the staff, hardly slept. ( both mattresses in that room were too soft). Too bad because everything else was great. May 25, 2013
Rated 5.0 out of 5.0 by Excellent as usual Great hotel..always reliable...highly recommend... May 25, 2013
Rated 5.0 out of 5.0 by Clean, comfortable rooms The room was clean and comfortable. The staff was very friendly and helpful. This location is near many great shops and restaurants and is easy to get to. May 18, 2013
Rated 5.0 out of 5.0 by Staff on site I would like to comliment the staff at this Holiday Inn Express, they are without a doubt the best in the industry. They made me feel like part of a family while I was there and I will definitely stay there whenever I'm in the area. Good Job! May 15, 2013
Rated 5.0 out of 5.0 by Great hotel! Our stay here was great! The hotel and grounds were beautiful. And, the staff were great! I cannot say enough nice things about this hotel. It was so much nicer than staying downtown. We were seeing our son off to Marine boot camp and the smiling, helpful staff made it so much easier for us. Thank you. We will come again. May 12, 2013
Rated 5.0 out of 5.0 by Still one of the best Express locations! I have stayed here several times and find the quality of facility and staff is great! Yes, the pool is small, but it is WARM! There was an AAU girls basketball team here and I just timed my swim around them. Quiet location because it is back from Route 20. Breakfast attendent kept the food coming! An improvement over my first stay has been a list of recommended restaurants and take out locations. Staff is very willing to give guidance on what is nearby. Best place to stay when visiting SUNY Albany! May 11, 2013
Rated 5.0 out of 5.0 by It was perfect The room was clean. The pool was nice. The back of the property has a really nice place to sit and relax. I can't wait to go back. May 10, 2013
Rated 5.0 out of 5.0 by isaac this is oneof the most relaxing and most comfortable hotels i have stayed at the staff was excellent i believe his name was nick he did a wonderful job making sure my stay was great. April 29, 2013
Rated 5.0 out of 5.0 by Excellent service Used this hotel many times and always excellent service... April 27, 2013
Rated 5.0 out of 5.0 by Great Choice for UALBANY Area I have just completed my 7th stay in the past three months and I have NEVER had an issue. Rooms are CLEAN, furniture is comfortable, TV is current, Restaurant for AM breakfast is more than adequate and check-In/Out is friendly and quick and most of all STAFF is most accommodating! What else could I possibly ask for from a property? Highly recommended for anyone around the UALBANY Campus area because I have stayed at most of the 'others' and none match the cleanliness and value. April 25, 2013
Rated 5.0 out of 5.0 by Great Sevice Great service Great Personality of the Staff Very Clean April 23, 2013
Rated 5.0 out of 5.0 by Albany Staff and Hotel Polite, Courteous and helpful. I enjoyed the stay and the staff was great. April 16, 2013
Rated 5.0 out of 5.0 by great service Gentleman at the desk, Nick, could not have been more helpful,,Excellent cutomer servise skills and definitley made you feel at home. A real credit to your company. Nick should give classe and seminarts on how customers should be treated.He should be commended and recognized for his above and beyond efforts. April 15, 2013
Rated 5.0 out of 5.0 by Great staff, great service Traveled with a 5 month old. Staff couldn't have been more helpful and accommomodating. Special thanks to Ally, Tylor, and Marvin to name a few. All were great. Breakfast was perfect- prepared early which was good, and great variety. Housekeeping was right on the ball. March 17, 2013
Rated 5.0 out of 5.0 by Great staff, and very nice hotel. The staff at this hotel were great; friendly and helpful. The rooms were very clean. Bathrooms were updated and very nice. Pool is in a glass enclosed room and relaxing. I loved everything about this spot! March 16, 2013
Rated 5.0 out of 5.0 by Great staff I always find the staff to be so helpful and friendly! They go out of their way to make the stay comfortable. They even went out in the snow and wiped our windshields off! I allways stay at HIE on Western Ave. when I'm in Albany. It's the best. March 14, 2013
Rated 5.0 out of 5.0 Great Customer Service We were once again very pleased with the outstanding customer service provided by your staff. In particular, Nick was once again an "all star" who went far and above to assure that our needs were met. We have stayed there several times in the past year or so and he has always done an excellent job. February 27, 2013
Rated 5.0 out of 5.0 by Very Happy I highly recommend this hotel to anyone coming to the Albany area. The staff is very helpful and welcomining. The rooms are clean and comfortable. I enjoyed my stay. February 15, 2013
Rated 5.0 out of 5.0 by Wonderful experience all around I loved this hotel. The price was good, the room was comfortable, the shower was hot, the internet was not only free but fast, there were inexpensive restaurants within walking distance, the breakfast was included and excellent, the staff was attentive and gave me a phone call after I left to ask me about something I might have forgotten in the room. Next time I visit Albany I'm going to the Holiday Inn Express. February 5, 2013
Rated 5.0 out of 5.0 by Very comfortable I prefer to stay here whenever I'm in Albany for business or with family. Clean quiet easy access nice breakfast and sometimes nice evening appetizers that let you finish work and get to dinner. January 28, 2013
Rated 5.0 out of 5.0 by Great Hotel This was the best hotel i stayed at in a long time and the staff made me feel at home. Best Holiday Inn express to date... January 22, 2013
Rated 5.0 out of 5.0 by Never Disappointed in the Excellent Service! Because of Business travel, I stay at this location several times each year. I am always treated with a smile, quick check in, correct billing at the end of my stay and all the ammenities needed to do work in my room on the internet, or the ability to relax in the pool or in the excercise room - grab a soda, newspaper, or cup of coffee after hours. My highest regards to the staff for their customer service, cleanliness of every area - both inside and out - and recommend highly this location. January 22, 2013
Rated 5.0 out of 5.0 by HHI Express Room was super clean. They had fridge, microwave,iron, and free wifi and breakfast. Service was execllent. Gym was great. Price was right. Anytime I go anywhere I try to stay at a HHI Express. January 18, 2013
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