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Rated 4.8 out of 5 by 357 reviewers.
Rated 5.0 out of 5.0 by great hotel but not a fan of added room charge excellent hotel and very comfortable stay but not happy to find that they placed a $20 per room charge on my credit card without telling me about it! checked the credit card bill against the room bill for a recent stay and found unauthorized charges - called the hotel and was told that it is a company policy to add the $20 in the event there were "incidentals" or additional charges for services that were determined after check out. All well and good I suppose if they had notified me in advance!!! Not a big fan of anyone taking money from my account without my express permission! Now, I'm waiting the 3-5 business days to get my money back. If they choose to do this, it should be made apparent such as on the email confirmation they sent me, a notification upon check in, or in big bold letters on the bill they slipped under the door at checkout....if I was on a tight budget and they took money out of a debit card with little room for error, they could have set a disaster in motion! August 26, 2013
Rated 5.0 out of 5.0 by Perfect Choice We had a very comfortable stay at this location. Pillow options were a brilliant idea. My husband and I like two different types of pillows and to find both types available was quite the bonus. Room and bathroom were nicely updated. Breakfast choices were great, especially the cinnamon buns. Still thinking about those! Will definitely keep this hotel in mind if traveling through that way again. August 24, 2013
Rated 5.0 out of 5.0 by FAVORITE OVER NIGHT STAY My husband & I enjoy this Holiday Inn Express Albany Western Ave when we travel to Albany for an over night stay. We have always found it to be clean, comfortable, & accommodating in every way! The location is perfect for so many things in and around the Albany area. August 24, 2013
Rated 5.0 out of 5.0 by staff Staff went out of their way to make our stay enjoyable. They gave us information on local public transportation and sights. We were impressed with the people at the front desk and in the dining room. We were in an unusual situation but they made our stay a real pleasure. Thank you all Marcella and BJ August 23, 2013
Rated 5.0 out of 5.0 by Wonderful stay! Excellent service. Helpful staff. Tasty breakfast! Easy parking. August 21, 2013
Rated 5.0 out of 5.0 by Excellent Experience My wife and I recently stayed at this hotel for two nights and we had an excellent experience. The room was very clean and everything worked as expected. The bathroom was exceptionally clean and well stocked each day with 4 large towels and 4 small ones plus plenty of shampoo and conditioner. Breakfast was a pleasant surprise with all of the offerings: both cold (cereal, yogurt, bagels, etc) and hot (bacon and eggs) plus fruit and juice. The attendants kept everything well stocked and clean. I would definitely stay at this hotel again ! August 21, 2013
Rated 5.0 out of 5.0 by Great hotel in Albany area. We were very pleased with our stay. Very,very clean,well appointed. Staff was excellent. Some of the so-called five star hotels can learn alot from this hotel. Will stay there again and highly recommend to anyone. August 20, 2013
Rated 4.0 out of 5.0 by Great Hotel and Friendly Staff Experience was very good, unfortunately other guest came in at 1am and were noisy but that is not the hotels fault. Wired internet was outstanding, great TV, and a breakfast that had many choices; loved the pancake maker. August 20, 2013
Rated 5.0 out of 5.0 by A wonderful Hotel The room is clean and comfortable.The staff and service is very nice. The only thing that I did not like is the exhaust fan in the bathroom. At first I thought it didn't work and call the staff to check it, the staff said it did work. But actually, it couldn't work well. August 19, 2013
Rated 3.0 out of 5.0 by likemycomfort The room was ok. A musty smell came from air conditioning unit. The bed was hard and the carpet didn't feel real clean. Bathroom was ok. The breakfast area was big but very crowded as the motel was full due to a wedding party & family staying there. They had to use the conferance room for overflow seating. Front desk was very friendly and helpful. There are other eating places available in the area and the hotel is close to the Northway (87). August 16, 2013
Rated 5.0 out of 5.0 by comfort and service beyond compare Stayed @ hotel for a wedding in the local area. Could not have asked for better amenities and service. This is by far the best H. I. Express that I have ever stayed @, and I have stayed @ many in the North East area. I would happily stay there again! August 15, 2013
Rated 5.0 out of 5.0 by Nice place to stay Overall nice hotel. Staff employees are friendly and eager to ensure your stay is satisfactory. August 14, 2013
Rated 5.0 out of 5.0 by Great Service The staff could not have been more accommodating, friendly and helpful. Best service we have experienced in years of travel. All else was comfortable and above expectations. August 13, 2013
Rated 5.0 out of 5.0 by Comfortable bed, room. Very nice, quiet room. Most amenities provided. Shower was terrific! Breakfast is ok; glad to see fresh fruits and a wide variety of b'fast choices. Wish the eggs were real, the pastries less commercial. Parking easy with many convenient entrances. August 12, 2013
Rated 5.0 out of 5.0 by Highly Recommend Albany Western Ave H.I. Express Rooms were very quiet, really nicely appointed (best bathroom in this price range I've ever seen), extremely clean. Pool was warm and relaxing and workout room had everything we needed. Slept great and the complimentary breakfast was also one of the best we've ever had. Great selection, loved the fresh fruit! Staff was friendly and seemed to genuinely enjoy working there. Very convenient to large mall just down the road and close to highway connections. Hope to stay there again in the future. August 11, 2013
Rated 5.0 out of 5.0 by Great Hotel Experience We stayed in conjunction with a wedding. Staff was very friendly and very helpful. Rooms were very clean & comfortable. Check in & check out a breeze. Breakfast was awesome. Enjoyed our stay. August 9, 2013
Rated 4.0 out of 5.0 by Good stay There were some hairs on the sheets, so I asked for fresh sheets and they quickly obliged. The staff was friendly and helpful. Other than that (and I'm crazy careful about the beds, I check them carefully at every hotel# the hotel seemed clean. The beds were comfortable, as they are at almost every HI Express that I've stayed at. Breakfast was good #we're not talking gourmet, but everything I tried was edible and the kids love the yogurt and pancakes) August 8, 2013
Rated 5.0 out of 5.0 by Great Service From Staff I've been staying at this hotel since January this year. This is by my choice. The staff here is super, it starts at check in where you're ALWAYS greeted with a smile and a welcome and greeted by name. The hotel is well maintained and kept up. The breakfast bar is always set up and ready to go on time. The two girls that work the bar are super also, the younger girl, Kim is just fantastic, always a smile and good morning and always if you need anything just ask and when you leave a thank you and have a nice day. I would like to thank Ann Marie also, she makes these stays happen this way. Thank you IHG for all the great stays and the great staff you have at this location. August 8, 2013
Rated 5.0 out of 5.0 by Staff and rooms Excellent staff , very polite, smiling and always listening to each of our needs. The rooms are quiet, very clean and the beds are very comfortable. August 7, 2013
Rated 5.0 out of 5.0 by updated and very clean Hotel was clean, and updated. Breakfast had many choices. Front desk was courteous and helpful. August 6, 2013
Rated 5.0 out of 5.0 by Great place!!! Beautiful rooms.Very clean and the bathroom was superb. Front desk was so helpful. We wanted to stay in and order pizza and they helped us with finding to-go menus. The maintenance department went so far as to put a cone in front of our motorcycle so other cars could see it parked and not try to pull into the spot. I would definitly recomment this property again and again. August 5, 2013
Rated 5.0 out of 5.0 by Roadtrip stopover We stayed here as a stopping point on a drive from Ohio to Maine so the hotel was our soul reason to visit Albany. We were hungry and exhausted when we arrived and were greeted warmly and checked in quickly. I requested, and was given, a great reference to a nearby restaurant. Our room was comfortable and quiet in spite of the fact that it was quite full. I was able to get in a swim before breakfast in the wonderful pool. Breakfast was good and there was ample seating. Would definitely stay again. August 5, 2013
Rated 5.0 out of 5.0 by Great place to stay I have been staying here for years. Two of my children have gone to SUNY Albany and it is the most convenient and comfortable place to stay. The staff is friendly and the free breakfast is great. The rooms are always large and roomy with refrigerator and microwaves. I have two more nights booked already! August 1, 2013
Rated 5.0 out of 5.0 by Favorite hotel in Albany Our son goes to school in Albany, so we've been trying out the different hotels in the area. We have found our favorite and will be returning from here on out. The service was IMPECCABLE. The breakfast lady (Cathy) got information for our day trips and was so hospitable. On the last night, the Nick and Jafar at the desks noticed that we had some packages that may not make it safely onto the plane, so they provided bubble wrap and tape. They also made sure we had three bagged up breakfasts for us because we had to leave the hotel at 4am. One employee after another at the Holiday Inn Express made it an excellent stay. It was great, clean, and comfortable. July 29, 2013
Rated 5.0 out of 5.0 by Welcoming All of the staff members that we encountered at this property - from check in to housekeeping to breakfast - were incredibly friendly and helpful. The location isn't amazing, but it was just right for an overnight stop during a long trip. Room was clean and had great amenities. July 26, 2013
Rated 4.0 out of 5.0 by Good service , close to airport Used the rate park sleep and fly . 7 days parking included . Friendly staff , close to airport , breakfast was included , taxi fare going and return was included up to $ 30.00 each way ( cost average is $ 21.50 each way ) . 12 minutes from airport . NIce room and very clean . July 25, 2013
Rated 5.0 out of 5.0 by Pleasant experience I haven't stayed at a Holiday Inn in years and was surprised at how upscale and comfortable it was. The room looked and smelled refreshing and I found all the amenities in my room that I needed for my stay of 4 nights like an iron, ironing board and complimentary internet. My stay was also during a heat wave and the outdoor temperature was over 90 degrees the entire time. The air conditioner never failed!! The complimentary newspaper at my door every morning along with and a full breakfast helped make the stay a pleasant experience. July 24, 2013
Rated 5.0 out of 5.0 by Home away from home I stay in Albany often for work. The staff at HIE go out of their way to accommodate our every need. Hats off to all involved to make my stay enjoyable. Thanks July 23, 2013
Rated 4.0 out of 5.0 by wonderful welcome On the hottest day of the year, guests were greeted with cold drinks and fruit and ice cream as a welcome. As always, easy and pleasant check in and rooms were clean and comfortable. thank you to the manager and staff for a good refuge en route. July 23, 2013
Rated 5.0 out of 5.0 by Deb This is definitely a keeper on the list of Hotels we have stayed at. Excellent service....the breakfast was very good too. Room clean and comfortable. Great place to stay. July 18, 2013
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