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Rated 4.8 out of 5 by 301 reviewers.
Rated 5.0 out of 5.0 by Sehr neu und modern mit freundlichem Personal Das Hotel ist sehr neu und das Personal äußerst nett und aufmerksam. Dies war das beste Holiday Inn Express Erlebnis auf unserer Reise. September 6, 2014
Rated 4.0 out of 5.0 by Quick Stay Overall room was clean, staff was friendly and helpful and the location was perfect for our stay. Bathroom could have been cleaner, there was hair and dust on the floor behind the door when we arrived. I didn't care for the breakfast choices but the area was very clean and orderly and well stocked. September 5, 2014
Rated 5.0 out of 5.0 by I could not believe how well I slept... this was our 2nd time staying at this hotel on Western Ave. We thoroughly enjoyed our stay last year so we returned for another this year-we have family in the area but preferred to stay at the Holiday Inn..for comfort, for the quiet, and convenience. Our bed was very comfortable and clean and I could not believe how good my husband and I both slept. The snack room was a delight as I bought wine and my husband bought a couple of beers! We didn't even have to leave the hotel for it. Our breakfast was great and we had a lot of choices. I work in customer service every day and I would give this hotel a 5 star for friendliness, cleanliness and accommodating staff. September 4, 2014
Rated 5.0 out of 5.0 by Great bed clean Ill do it again From Johnstown Pa went to a wedding and all the people I talked with said it was great September 4, 2014
Rated 5.0 out of 5.0 by Great experience I was most comfortable with the accomodations and courtesy of the staff. Thank you. September 4, 2014
Rated 5.0 out of 5.0 by Nice facility Enjoyed my stay with this facility. Warm, friendly, energetic staff. September 1, 2014
Rated 5.0 out of 5.0 by Western Ave is the best I am a platinum elite member and have stayed at many of the Holiday Inn Express Fleet of Hotels. Western Avenue should be the Holiday Inn Express training center. The facility is always clean and the staff is awesome, many of whom have been there for a long time. I have never had a bad stay. Always accommodating. Richard, Trevor and the front desk have always been great. The maintenance man (A young Spanish fella, I don't recall his name) is always the best. I stayed at the Hotel in April on Business, the weather was nasty over night and my car was covered with ice and snow when I went out in the morning, and he was already in the process of brushing off my car. He is always fabulous, he earned a nice tip that day. Keep up the good work, you are the best I have visited in the IHG fleet. August 30, 2014
Rated 5.0 out of 5.0 by Great Stay Served the purpose and great location. Super staff! August 28, 2014
Rated 5.0 out of 5.0 by A Superior Holiday Inn Express! I have stayed in 6 or more different HI Express locations recently and this one is absolutely the best! Very updated and complete facility. This is the only one that I know of with 2 Jenn Air gas barbeque units outback, along with the tables & chairs. This was my 5th stay here and the staff was the busiest I have seen them, yet very attentive to all of us. My one disappointment was the lack of pancakes or waffles of some sort at the breakfast. I also think there is need for a 3rd or 4th toaster on weekends! The Western Ave location is convenient to so many activities. The first tlime I stayed, I could not find the nearby restaurants, but since have discovered Stuyvesant Plaza right next to the highway access with great variety of shops and restaurants! Check them out! Then follow Route 20 west into some great countryside. August 27, 2014
Rated 5.0 out of 5.0 by Quality experience repeated. I choose this hotel over many others in the area because it offers a great experience - comfort, cleanliness, and convenience. August 27, 2014
Rated 5.0 out of 5.0 clean, new, friendly... Wonderful to stay at such a clean hotel. I highly recommend this hotel! August 26, 2014
Rated 5.0 out of 5.0 by Courteous and helpful staff. Comfortable room Staff is great, room clean and comfy, beautiful indoor pool and good breakfast. Our place to stay when visiting our son at UAlbany! August 26, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express, Western Avenue, Albany, NY The only thing I did not like is that we could not open the window. I like very much to have fresh air available as a choice. However much I dislike not having that choice, the air conditioning system available was up to par. August 22, 2014
Rated 5.0 out of 5.0 by stay Comfortable bed, great service and breakfast very close to freeways Well lit parking. August 20, 2014
Rated 1.0 out of 5.0 by not reliable Our company has used this hotel for approx. 6 visits recently and 5 of them were unsatisfactory. We fill out pre-authorizations for our employees so that the cost of the room is paid up front and 5 out of 6 visits the pre-authorizations were lost or misplaced and our employees had to submit their own credit card August 20, 2014
Rated 5.0 out of 5.0 by Just plain easy As always, I can use a blindflold and pick any holiday inn express and know what i'm getting.......a clean, comfortable room, with plenty of extras (pool, gym, breakfast) I've stayed at more than ten different sites now, and they are consistently easy to check in/out/park, etc. Would recommend to everyone, and as a matter of fact, I have....... August 20, 2014
Rated 5.0 out of 5.0 by Good Hotel Experience with check-in and check out quick, hotel staff friendly, breakfast - food good August 16, 2014
Rated 5.0 out of 5.0 by Very good stay Clean, fresh, room attentive staff and great breakfast choices. Parking was convenient and well-lite. August 16, 2014
Rated 4.0 out of 5.0 by clean and friendly The room was in great condition, clean and comfortable. The staff was very friendly and informative. August 15, 2014
Rated 5.0 out of 5.0 by clean, comfortable room I chose this Holiday Inn based on reviews on the Internet. I was not disappointed. It was easy to find, well-kept, and clean. Breakfast was good - many choices. There was a staff member in the breakfast area probably to keep an eye on things. Check-out was very easy. August 15, 2014
Rated 5.0 out of 5.0 by great service Have stayed in your location many times and have had a pleasant stay. Everyone is very helpful. This last stay we had a party in the hotel and Lori and her staff were wonderful and can't say enough about her. She is a great asset to your organization. The woman who is in the dining room is very nice and helpful and above all wonderful with my grandchildren, My grandson loves the pancake machine and there was some trouble with it, but she took care of it with ease and a smile on her face. My grandchildren love the pool and it was hard getting them out. August 14, 2014
Rated 5.0 out of 5.0 by Service Again this hotel is managed with precision and confidence by the hotel manager, Kathy. Just excellent!! August 14, 2014
Rated 5.0 out of 5.0 by Excellent experience Room amenities, front desk staff, bedding, breakfast offerings, maid service, local manager all excellent for the trip and stay. August 14, 2014
Rated 5.0 out of 5.0 by Great Stay Rooms were clean bed was confortable. Breakfast was good. Pool was great. Location was a little of a distance from the other Holiday Inn Express but, it was well worth it. August 13, 2014
Rated 5.0 out of 5.0 by Set the bar for lodging experience Every aspect! From the time I check-in until the time I departed was everything a guest should expect from their overnight experience. I spend 150 nights a year on the road and this Holiday Inn set the bar for excellence in lodging to my standards. A 3 Star rated Hotel with a 5 STAR attitude. August 13, 2014
Rated 4.0 out of 5.0 by convenient and value competitive First time in Albany for a couple of days. A very convenient, clean, quiet and comfortable two day stay. Much less costlier than the 500 dollar a day hotels up the road at Saratoga Springs. Would certainly stay again if in the area. Great little breakfast. PF August 13, 2014
Rated 5.0 out of 5.0 by Another Wonderful Stay! Great staff, very friendly, utmost cleanliness, comfortable and roomy, helpful, nice pool area, and gym...Will return. August 13, 2014
Rated 5.0 out of 5.0 by Excellent Stay! Great hotel - clean, comfortable, pleasant staff, great location. Would definitely choose this hotel again. Wish I could have stayed longer. August 13, 2014
Rated 5.0 out of 5.0 by Comfortable hotel, convenient location I recently stayed at the Albany HI Express on Western Ave while visiting friends. The staff were friendly and efficient. The room and bathroom were clean, and the hotel was quiet although there were a lot of people staying there. The breakfast offerings were diverse and plentiful, and the breakfast room was large and clean. It was a very comfortable stay and I would stay there again. August 12, 2014
Rated 5.0 out of 5.0 by Great HIE and a real gem! The hotel grounds, lobby and common areas are nice and well maintained. The room was clean, comfortable and up to date. Staff was friendly and attentive. Breakfast was great! What more could you ask for? August 11, 2014
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