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Rated 4.8 out of 5 by 357 reviewers.
Rated 5.0 out of 5.0 by overall, excellent facilities; will stay here again in future In every regard, our stay exceeded our expectations; very different from other similar hotels/motels; will specifically seek out this particular hotel when we travel in future October 8, 2014
Rated 5.0 out of 5.0 Incredible Place to Stay! I wholeheartedly recommend this property to anyone staying in the Albany area. The staff is top notch, professional, friendly, and always willing to help in any way possible. I am a frequent traveler. They know me by name and they know my preferences. They always strive to make my stay as comfortable as possible. I'll be back. This hotel is in my favorites on the IHG website ... and will remain so! October 7, 2014
Rated 5.0 out of 5.0 by Comfortable stay, great breakfast Had an issue with tax exempt form, improper training of staff, resolved in morning. breakfast was great. Internet was sub-par. October 7, 2014
Rated 5.0 out of 5.0 Excellent place to stay My stay was perfect. The host at registration was friendly, professional and helpful. The room was clean and comfortable. I will stay there the next time that I visit Albany. October 7, 2014
Rated 5.0 out of 5.0 by One night in Albany I booked the hotel for 4 couples and all of us had a great stay. I would stay here again. The staff was exceptionally nice and very cordial upon check-in. We were a little late in arriving and when I called, the front desk host was very accommodating and actually said he was about to call me concerning our arrival status. I would stay here again and was sorry it was for only one night. October 7, 2014
Rated 5.0 out of 5.0 by wish list Shuttle service would be great. Alternate egg choices would be good. October 7, 2014
Rated 5.0 out of 5.0 by Friendly staff, nicely appointed rooms Really enjoy this Holiday Express. Convenient location also for my purposes October 7, 2014
Rated 5.0 out of 5.0 by Nice clean rooms and great service. The stay at this hotel was great. Nice clean room, friendly and helpful staff, good breakfast choices. October 6, 2014
Rated 5.0 out of 5.0 by Clean comfy room and great value. Room was very clean and comfortable. Check in / out was very easy and friendly. Breakfast was included with plenty of choices. Local area had many dining options also. Overall great value for place to stay. September 26, 2014
Rated 5.0 out of 5.0 by staff very helpful about local stores this is a first class Holiday Inn Exp and would stay again. The hotel was clean and well orginazied September 25, 2014
Rated 5.0 out of 5.0 by Convenient Location A friendly, clean, affordable, comfortable hotel in a very convenient location. September 25, 2014
Rated 4.0 out of 5.0 by Beautiful and Clean The hotel itself is beautiful and I would stay again. September 24, 2014
Rated 5.0 out of 5.0 by Great stay at a Great Hotel Nice clean hotel, super staff, often fuly booked during the early part of the week/ I get the sense there are a lot of repeat/regular customers, and for good reason. September 23, 2014
Rated 5.0 out of 5.0 by Clean, updated hotel I was travelling alone and wanted a nice, clean, updated and SAFE hotel to stay in while my father was having surgery at St. Peter's hospital. The hotel is just a few minutes away so it was very convenient. Like having the complimentary breakfast buffet and coffee in the lobby! September 23, 2014
Rated 5.0 out of 5.0 by Great Breakfast andQuiet and Easy Access to Interstate Good looking place set back off main street. Plenty of parking. Friendly staff,sepecially morning food crew. Clean and contemporary. September 21, 2014
Rated 5.0 out of 5.0 by picolinate Just a really good stay and great pool. great staff and good room September 20, 2014
Rated 5.0 out of 5.0 by Best Holiday Inn in Albany I have stayed in several hotels in the Albany area. This hotel had the cleanest room, refrigerator and microwave standard and absence of odors in the room and hotel itself. I have stayed at the Holiday Inn on Wolf Rd. and this one beats them by several lengths. Make the trip across town. You won't be disappointed! September 19, 2014
Rated 5.0 out of 5.0 by Nice People, Nice Place This is a good location in the Albany area; end of the Northway, convenient to most shopping & SUNY Albany, close to restaurants. Maybe most important of all, the employees are friendly in an area where attitudes can be indifferent. However, in-room housekeeping needs to be improved! Our room's bathroom had dirt hanging from the light diffuser over the sink; in addition when I moved the phone to the desk, a large amount of dust came with the cord. These rooms need to be thoroughly cleaned at least monthly, if not when a guest departs. All in all, we will still return here. September 18, 2014
Rated 5.0 out of 5.0 by attentive staff, comfortable stay A clean, comfortable hotel where the staff is friendly and makes you feel welcome. Staff members do all in their power to meet your needs. The rooms are comfortable and clean. I always stay here when I am in Albany for work. September 16, 2014
Rated 5.0 out of 5.0 Staff I had an excellent experience at this hotel. The staff went out of their way to make us feel comfortable and welcome My thanks to all! September 14, 2014
Rated 4.0 out of 5.0 by Great Room Great night stay. I was upgraded to a very nice suite, which was very comfortable and relaxing. Wish I was staying more nights! Check-in took a bit longer than expected (10 min of waiting), but it happens. September 13, 2014
Rated 5.0 out of 5.0 by 9-7-2014 outdoor common area nice. All amenities awesome. Great food, great service, great facilities. September 13, 2014
Rated 5.0 out of 5.0 by Always a great place to stay! We have stayed here many times on the way to New Hampshire or Boston. A great Holiday Inn Express. Highly recommend! September 12, 2014
Rated 5.0 out of 5.0 by I stayed at an Holiday Inn Express Last Night! I needed a good night's sleep while driving for a long period of time. This hotel happens to be close to major expressways, and in the middle of the my travels. I arrived late at night, so I had to talk to the front desk via intercom, that was a little irritating since the speaker/mic wasn't the best quality so it was difficult to communicate. I understand and appreciate their security though. Check-in was fine, the staff was friendly and informative. The room was great, it was quiet, the bed was comfortable, the HVAC system was pretty quiet, and worked well. Everything was very clean, both the room, and bathroom with good water pressure from the shower. After a good nights rest, went down for a quick breakfast. I wasn't expecting restaurant quality food, however the eggs (omelet) were just okay, I think the biggest disappointment was the really cool pancake machine, it made for some very chewy pancakes that were pretty inedible. The staff again was fantastic. I certainly didn't pick this hotel for the food, so I would most definitely stay here again during traveling or if I have business in the Albany region, great value and wonderful stay. September 10, 2014
Rated 5.0 out of 5.0 by great service, clean facility Had a pleasant experience. Clean rooms, good breakfast and good time in indoor heated pool. Day trip to Howes Cavern and nice local resturants. September 7, 2014
Rated 5.0 out of 5.0 Great service and friendly staff The staff is great. I stay here about 3 times a year usually 4 to 5 nights at a time. I have been staying here about 10 to 12 years in a row now. I want to especially designate Jim and Kathy (unfortunately I do not now their last names) for their exceptional courtesy, friendliness, and professionalism. They greet me by name every time I come even if it has been several months. They truly make me feel at home. The whole staff is terrific as well. September 6, 2014
Rated 5.0 out of 5.0 by Sehr neu und modern mit freundlichem Personal Das Hotel ist sehr neu und das Personal äußerst nett und aufmerksam. Dies war das beste Holiday Inn Express Erlebnis auf unserer Reise. September 6, 2014
Rated 4.0 out of 5.0 by Quick Stay Overall room was clean, staff was friendly and helpful and the location was perfect for our stay. Bathroom could have been cleaner, there was hair and dust on the floor behind the door when we arrived. I didn't care for the breakfast choices but the area was very clean and orderly and well stocked. September 5, 2014
Rated 5.0 out of 5.0 by I could not believe how well I slept... this was our 2nd time staying at this hotel on Western Ave. We thoroughly enjoyed our stay last year so we returned for another this year-we have family in the area but preferred to stay at the Holiday Inn..for comfort, for the quiet, and convenience. Our bed was very comfortable and clean and I could not believe how good my husband and I both slept. The snack room was a delight as I bought wine and my husband bought a couple of beers! We didn't even have to leave the hotel for it. Our breakfast was great and we had a lot of choices. I work in customer service every day and I would give this hotel a 5 star for friendliness, cleanliness and accommodating staff. September 4, 2014
Rated 5.0 out of 5.0 by Great bed clean Ill do it again From Johnstown Pa went to a wedding and all the people I talked with said it was great September 4, 2014
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