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Rated 4.8 out of 5 by 277 reviewers.
Rated 5.0 out of 5.0 by People Do make the Difference Your facility was impeccable as I have grown to expect them to be. Your staff, however, was just exceptionally warm, caring and supportive which was perfect after a three hour drive from a very cold NYC. In the a.m., everyone was just very nurturing! Thanks! January 13, 2014
Rated 5.0 out of 5.0 by Home away from home! The whole staff really makes you fee like family when you are away from home. Cathy the manager is always nice to me and all the guess at the hotel giving them a first class experience! From the guest room, fitness room, lobby and breakfast this is a first class operation. Richard made sure that my rate and room where correct. I have been staying here for over 18 years and it has been a wonder ride with this place! I Love it! January 12, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express our home away from home Every time we need to stay over in Albany, we stay at the Holiday Inn Express on Western Avenue. The staff, from the room cleaning ladies to the front desk to the restaurant employees are beyond compare. We always look forward to our next stay at Holiday Inn Express. January 5, 2014
Rated 5.0 out of 5.0 by Reliable, excellent service As always, very reliable service, excellent responsive staff. We come often to the area, and get the best deal and service when we come here. December 31, 2013
Rated 5.0 out of 5.0 by Couldn't have been better Even though they were working Christmas Eve and Christmas Day, staff were cheerful and helpful. They treated us great. Room was very comfortable. Breakfast was very good. Probably our best hotel stay. Thank you. December 29, 2013
Rated 5.0 out of 5.0 by Emergency Visit I had to make an emergency visit to Albany last Friday. The staff was very willing to make the reservation for me that afternoon and accommodate my daughter and me. We have stayed here several times while visiting our daughter at the University. I highly recommend this hotel. December 17, 2013
Rated 5.0 out of 5.0 by The only place to stay when in Albany Check in - fast, staff - helpful and very friendly, location - excellent if you have family in the nearby colleges, easy off and on for the interstates, shopping nearby, great morning breakfast, price was very reasonable for what they offered (have paid a lot more other places getting a whole lot less) December 12, 2013
Rated 5.0 out of 5.0 by Love our stay here each time we visit Albany We've stayed at this Holiday Inn Express three times in the past year, owing to the overall positive experience we've had. Rooms are clean and up-to-date; staff is friendly and helpful; fitness room and pool area are well cared for and clean; complimentary breakfast is well-stocked and there is a variety of choices. We would, hands down, recommend this hotel! R&S December 12, 2013
Rated 5.0 out of 5.0 by Clean and comfortable The room was ready when we checked in. It was clean and comfortable. The breakfast in the morning was excellent. It had a lot of items to choose from. We would certainly come back for another stay and would recommend this hotel. December 11, 2013
Rated 5.0 out of 5.0 by Excellent place to stay! I have stayed here a few times and I am at the point that whenever we are in Albany this will is where we will stay! The rooms are nice and the cost is very affodable.... I am very pleased with this hotel! December 11, 2013
Rated 5.0 out of 5.0 by Always the best We didn't spend a lot of time at the hotel this time because we were on a mission, however, as always everything was top notch. When traveling to or through Albany we most always stay here. December 10, 2013
Rated 3.0 out of 5.0 by Room request When I made my reservation, I specifically requested a room on the first floor near the lobby. I was assured that this could be done. When I arrived I repeated my request. They gave me a room on the fourth floor, the top floor. It was described as "right next to the elevator". It was actually the last room at the very end of the hall. December 8, 2013
Rated 5.0 out of 5.0 by Very clean and fresh By far the best Holiday Express thus far. Exceeded expectations. December 5, 2013
Rated 5.0 out of 5.0 by Wish I could have stayed longer... I felt so comfortable during my stay that I would definitely be back! November 28, 2013
Rated 5.0 out of 5.0 by Our Favorite Overnite Stay In Albany! This is a well managed & efficiently run Hotel.......clean,comfortable, & peaceful stay! November 20, 2013
Rated 5.0 out of 5.0 by Enjoyed My Stay Staff was great from check in to check out. Breakfast attendant works hard and made sure every one was happy. Room was comfortable and clean. Very pleased all around. November 17, 2013
Rated 5.0 out of 5.0 by Great H.I.Express We have stayed here both reserved and spur of the moment stays and have had excellent service from all staff. The nicest is the NOON check-out, you don't have that rushed feeling when you just want to relax. The complimentary breakfast is consistently good and the food service people very nice. The pool is a nice area also. November 15, 2013
Rated 5.0 out of 5.0 by Very welcoming, comfortable and immaculate Awesome property and phenomenal staff. Hotel is immaculate, rooms are comfortable and the staff is one of the best I've ever experienced. We stay here all the time when in Albany to see our daughter at The College of Saint Rose. Highly recommended. November 13, 2013
Rated 5.0 out of 5.0 by Accomodations I stay in this hotel everytime I come to Albany. I always find it to be comfortable, well maintained, extremely comfortable bedding and pillows and staff who go out of their way to make you feel at home. Can just about anytime about a problem and maintenance is knocking at your door a few minutes later. Wouldn't stay anyplace else in Albany. November 12, 2013
Rated 5.0 out of 5.0 by Great Customer Service and Location By far one of the best properties and staff! The location is perfect for business travelers, and the amenities are great! November 12, 2013
Rated 5.0 out of 5.0 by Enjoy my stay, esch time! This the third time Ii have stayed at this location due to business. This is a great place to stay. The breakfast buffet has a wide variety of choices so that even the picky eater can be satisfied. Great pool! I will stay here again in the future. November 10, 2013
Rated 5.0 out of 5.0 by One of the best HI Express experiences We often stay at HI Express, but this one really impressed us. The hotel, on the busy Western Ave, was readily available off I-87. Plenty of restaurants, gasoline, drugstores and shopping mall nearby. On arrival we were immediately struck by the attractive site and landscaping, and once inside, we could feel that care had gone into the fresh, colorful and imaginative interior. Our check-in was efficient and the room met our usual high expectations. We had to leave early the next day, before the 6am breakfast was "ready", but the desk staff encouraged us to help ourselves to coffee and whatever else was ready. He could not have been more pleasant. We travel through Albany often and will undoubtedly return to this hotel. November 7, 2013
Rated 4.0 out of 5.0 by Friendly Staff Recently, we went on a road trip of several states and one Canadian province. This hotel was far and away the best one we stayed in and that includes other hotels in the Holiday Inn chain. The staff were friendly, and helpful and cheerfully volunteered information to make our stay more enjoyable. The room was excellent with all the amenities you could ask for. The only slight drawback was the breakfast selection. It was not bad by any means, but it could use a little more variety in terms of hot breakfast items. I would definitely recommend this hotel to anyone staying in or passing through the Albany area. November 4, 2013
Rated 5.0 out of 5.0 by front desk very helpful 1) pool quite warm and clean-very relaxing everyone happy about that. November 3, 2013
Rated 5.0 out of 5.0 by suprisingly good! Great breakfast! I had to make this reservation last minute on a holiday weekend, unfortunately to go to a very stressful and sad family funeral. The staff was so nice and helpful, the room clean and quiet, and I loved the breakfast - what a life saver! The pancake machine was so cool and brought a much needed smile. Thanks again and although I hope I never have to come to Albany again for such a thing, I would stay here again! Thanks! November 3, 2013
Rated 5.0 out of 5.0 by Great Service and stay I was referred here from another HI Express that was booked for a local conference. They called this property and made me a reservation at same conference price. The staff was very friendly and helpful on check-in. Room was standard HI, but very clean and didn't smell. Excellent! I'll be looking to return for a week in November and a week in December. Thank you. October 31, 2013
Rated 4.0 out of 5.0 by Space Nice bed. Lots of space. Love having refrigerator. October 29, 2013
Rated 5.0 out of 5.0 by Great hotel Great value, close to UAlbany, thruway, convenient stores and shops. Has a pool and small fitness area. October 26, 2013
Rated 5.0 out of 5.0 by employees always willing to help....Very good As per normal from the management on down, everything was very well done.....Smiling employees always looking to help... October 24, 2013
Rated 5.0 out of 5.0 by Great property If you need a place to stay in the Albany area this is a great hotel. I have stayed at this location 4 or 5 times and it is always a pleasant stay. The place is clean, has a generous breakfast, has an indoor pool and small fitness room. Close to university at Albany. I am already have another reservation for next May! October 23, 2013
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