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Rated 4.8 out of 5 by 250 reviewers.
Rated 5.0 out of 5.0 by Awesome! We only stayed one night but what a great hotel. Staff is super friendly and helpful. Breakfast was the best selection we ever had at any hotel and yummy. The lady was up on keeping things stocked, so kudos, didnt catch her name tho. Room was very clean, as i clean for a living i am very picky. Robert did an awesome job with the room. i would def. book here again. August 31, 2013
Rated 5.0 out of 5.0 by Lovely hotel This hotel was nice, clean and the staff was very friendly and helpful and I would recommend it to anyone that wants a nice clean and co table hotel August 31, 2013
Rated 5.0 out of 5.0 by Holiday Inn Express-Western Ave Loved this hotel. The staff was so friendly and accommodating! Great place to stay and very clean rooms! August 30, 2013
Rated 4.0 out of 5.0 by Welcoming atmosphere I travel a lot and stay at many hotels. This Holiday Inn location was very well staffed and managed. I rested really well and appreciated the cleanliness. Breakfast was fresh and well serviced. August 30, 2013
Rated 5.0 out of 5.0 by Good experience Clean room, comfortable bed, friendly front desk staff and quiet atmosphere. August 29, 2013
Rated 5.0 out of 5.0 by St Rose move in One of the most pleasant places I have stayed at The staff were courteous and extremely nice rooms were spotless plenty of parking also felt safe staying there August 28, 2013
Rated 5.0 out of 5.0 by GREAT LOCATION AND VALUE We have used this property a few times while dropping or picking up our daughter at SUNY Oswego. The hotel rooms are clean. Hot Breakfast adds value and the on-site resturant and bar is a plus. For a few extra bucks you get a waterview. Prices change with college schedule and tend to fill up fast when all kids are entering or leaving each semester. August 28, 2013
Rated 5.0 out of 5.0 by Nice clean and comfortable lodging with excellent location We stayed here during a visit to Albany area. The location is excellent for getting on and off Intersates 87 & 90. Also several nice shopping areas are close by and it's easy to get to downtown Albany attractions. Will definitely be back. August 28, 2013
Rated 5.0 out of 5.0 by MY FAVORITE HOTEL IN ALBANY! This is where I always stay when I come to Albany. I love the pool, workout room and free breakfast. The rooms are always spacious with comfortable beds. There is always a refrigerator and microwave in the rooms and they are clean. August 27, 2013
Rated 5.0 out of 5.0 by Best in its class Western Avenue holiday Inn reminds me of the show cheers. Its a place where everybody knows your name and their always glad you came. This holiday Inn makes you feel like home away from home. Enough said... Book your room! August 26, 2013
Rated 5.0 out of 5.0 by Clean an comfortable We only stayed over night when we came up to move our son into his dorm at UAlbany but we found the room and premises clean, the bed comfortable and the desk staff friendly and accommodating. August 26, 2013
Rated 5.0 out of 5.0 by Give The Holiday Express a try - you'll be glad you did. I found my hotel room very clean and well appointed. I was initially not going to book my reservation because of the word " Express ". However, I was most pleasantly surprised and impressed with this hotel. I would absolutely book a reservation for my next stay at this location or other locations. Overall an excellent value and I highly recommend The Holiday Express. August 26, 2013
Rated 5.0 out of 5.0 by The Best You set the standard which I measure all my hotels...Home away from home August 26, 2013
Rated 5.0 out of 5.0 by great hotel but not a fan of added room charge excellent hotel and very comfortable stay but not happy to find that they placed a $20 per room charge on my credit card without telling me about it! checked the credit card bill against the room bill for a recent stay and found unauthorized charges - called the hotel and was told that it is a company policy to add the $20 in the event there were "incidentals" or additional charges for services that were determined after check out. All well and good I suppose if they had notified me in advance!!! Not a big fan of anyone taking money from my account without my express permission! Now, I'm waiting the 3-5 business days to get my money back. If they choose to do this, it should be made apparent such as on the email confirmation they sent me, a notification upon check in, or in big bold letters on the bill they slipped under the door at checkout....if I was on a tight budget and they took money out of a debit card with little room for error, they could have set a disaster in motion! August 26, 2013
Rated 5.0 out of 5.0 by Perfect Choice We had a very comfortable stay at this location. Pillow options were a brilliant idea. My husband and I like two different types of pillows and to find both types available was quite the bonus. Room and bathroom were nicely updated. Breakfast choices were great, especially the cinnamon buns. Still thinking about those! Will definitely keep this hotel in mind if traveling through that way again. August 24, 2013
Rated 5.0 out of 5.0 by FAVORITE OVER NIGHT STAY My husband & I enjoy this Holiday Inn Express Albany Western Ave when we travel to Albany for an over night stay. We have always found it to be clean, comfortable, & accommodating in every way! The location is perfect for so many things in and around the Albany area. August 24, 2013
Rated 5.0 out of 5.0 by staff Staff went out of their way to make our stay enjoyable. They gave us information on local public transportation and sights. We were impressed with the people at the front desk and in the dining room. We were in an unusual situation but they made our stay a real pleasure. Thank you all Marcella and BJ August 23, 2013
Rated 5.0 out of 5.0 by Wonderful stay! Excellent service. Helpful staff. Tasty breakfast! Easy parking. August 21, 2013
Rated 5.0 out of 5.0 by Excellent Experience My wife and I recently stayed at this hotel for two nights and we had an excellent experience. The room was very clean and everything worked as expected. The bathroom was exceptionally clean and well stocked each day with 4 large towels and 4 small ones plus plenty of shampoo and conditioner. Breakfast was a pleasant surprise with all of the offerings: both cold (cereal, yogurt, bagels, etc) and hot (bacon and eggs) plus fruit and juice. The attendants kept everything well stocked and clean. I would definitely stay at this hotel again ! August 21, 2013
Rated 5.0 out of 5.0 by Great hotel in Albany area. We were very pleased with our stay. Very,very clean,well appointed. Staff was excellent. Some of the so-called five star hotels can learn alot from this hotel. Will stay there again and highly recommend to anyone. August 20, 2013
Rated 4.0 out of 5.0 by Great Hotel and Friendly Staff Experience was very good, unfortunately other guest came in at 1am and were noisy but that is not the hotels fault. Wired internet was outstanding, great TV, and a breakfast that had many choices; loved the pancake maker. August 20, 2013
Rated 5.0 out of 5.0 by A wonderful Hotel The room is clean and comfortable.The staff and service is very nice. The only thing that I did not like is the exhaust fan in the bathroom. At first I thought it didn't work and call the staff to check it, the staff said it did work. But actually, it couldn't work well. August 19, 2013
Rated 3.0 out of 5.0 by likemycomfort The room was ok. A musty smell came from air conditioning unit. The bed was hard and the carpet didn't feel real clean. Bathroom was ok. The breakfast area was big but very crowded as the motel was full due to a wedding party & family staying there. They had to use the conferance room for overflow seating. Front desk was very friendly and helpful. There are other eating places available in the area and the hotel is close to the Northway (87). August 16, 2013
Rated 5.0 out of 5.0 by comfort and service beyond compare Stayed @ hotel for a wedding in the local area. Could not have asked for better amenities and service. This is by far the best H. I. Express that I have ever stayed @, and I have stayed @ many in the North East area. I would happily stay there again! August 15, 2013
Rated 5.0 out of 5.0 by Nice place to stay Overall nice hotel. Staff employees are friendly and eager to ensure your stay is satisfactory. August 14, 2013
Rated 5.0 out of 5.0 by Great Service The staff could not have been more accommodating, friendly and helpful. Best service we have experienced in years of travel. All else was comfortable and above expectations. August 13, 2013
Rated 5.0 out of 5.0 by Comfortable bed, room. Very nice, quiet room. Most amenities provided. Shower was terrific! Breakfast is ok; glad to see fresh fruits and a wide variety of b'fast choices. Wish the eggs were real, the pastries less commercial. Parking easy with many convenient entrances. August 12, 2013
Rated 5.0 out of 5.0 by Highly Recommend Albany Western Ave H.I. Express Rooms were very quiet, really nicely appointed (best bathroom in this price range I've ever seen), extremely clean. Pool was warm and relaxing and workout room had everything we needed. Slept great and the complimentary breakfast was also one of the best we've ever had. Great selection, loved the fresh fruit! Staff was friendly and seemed to genuinely enjoy working there. Very convenient to large mall just down the road and close to highway connections. Hope to stay there again in the future. August 11, 2013
Rated 5.0 out of 5.0 by Great Hotel Experience We stayed in conjunction with a wedding. Staff was very friendly and very helpful. Rooms were very clean & comfortable. Check in & check out a breeze. Breakfast was awesome. Enjoyed our stay. August 9, 2013
Rated 4.0 out of 5.0 by Good stay There were some hairs on the sheets, so I asked for fresh sheets and they quickly obliged. The staff was friendly and helpful. Other than that (and I'm crazy careful about the beds, I check them carefully at every hotel# the hotel seemed clean. The beds were comfortable, as they are at almost every HI Express that I've stayed at. Breakfast was good #we're not talking gourmet, but everything I tried was edible and the kids love the yogurt and pancakes) August 8, 2013
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