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Rated 4.8 out of 5 by 233 reviewers.
Rated 5.0 out of 5.0 by INNcredible As always, an Inncredible visit. Staff greets me by name, food ready, plentiful and hot in morning. workout room sufficient. Staff knowledgeable on local eateries July 15, 2013
Rated 5.0 out of 5.0 by genuine helpful friendly staff,great breakfast,clean rooms, comfortable clean beds and surroundings My family of 12 shared 3 rooms over the 4th of July and weekend. This was the best hotel experience for all of us . The staff during the often busy breakfast time was responsive to everyone's needs while maintaining cleanliness, a well stocked food supply , and super friendly assistance and smiles. The front desk staff was always patient , helpful and empathetic to visitors needs and plights. The beds , linens, and pillows were very comfortable. It was great to have a refrigerator, a safe and good access to an ice machine. We were impressed with the hotels obvious effort to recycle with bins in the rooms and in the front lobby. The children were very taken with the wonderful pancake making machine and the adults were very happy with all of the wonderful , delicious and healthy breakfast choices. Inside and out were well maintained and clean and neat. The only complaint that I have is about the rooms . One did not have any chairs (but were timely supplied when the management was made aware). I requested two of the rooms be adjoining when I made my reservation and the third room to be near-by. When we checked in at the appointed time of 4PM, one room was around the corner and down the hall and no adjoining rooms were available. However, a discount was extended to us upon request for this error . The only other observation was that the pool was quite cloudy . July 14, 2013
Rated 5.0 out of 5.0 by Pleasant surprise From our very late check-in til the minute we left our stay at this Holiday Inn Express was a pleasant surprise. Every staff member i came into contact with was exceptionally courteous! There was a very obnoxious guest in the breakfast area and the employee remained polite and professional. I joined the rewards program because I will definitely return-before I left I made another reservation for a return trip in August! Love free dependable WIFI too! July 14, 2013
Rated 5.0 out of 5.0 by Wonderful hotel Rooms were beautiful. We asked that the rooms be next to each other, we got communicating rooms! Super clean hotel, friendly staff, easy parking, very near the Crossgates Mall. We didn't expect to have such a complete breakfast. If i ever go back to Albany, for sure I'd chose this hotel again! July 13, 2013
Rated 4.0 out of 5.0 by jULY 1 N 2ND Daughter had orientation at the College of St Rose...Holiday Inn was perfect. Bathroom was spotless. Beds were comfortable and the breakfast was delicious. This is where we are going to be staying whenever we come down to visit.. July 10, 2013
Rated 5.0 out of 5.0 by Great place to stay! We rarelt go away and my husband does not like hotels. We were so pleased with our stay that he said he would love to go again just to stay at the Holiday Inn! The room was very clean . The bed was incredibly comfortable. Staff was corteous and helpful. July 9, 2013
Rated 5.0 out of 5.0 by VERY GOOD Friendly Staff Young man by the name of Nick checked me in. In the 30 or so years I've been a Priority Club member I have never been treated so well and made to feel more welcome as this young man made me feel. It was like he couldn't do enough to make me feel welcome. July 7, 2013
Rated 5.0 out of 5.0 by It's funny how things turn out! We had to be in Albany where our daughter was going to be sworn in as an attorney. After considering several hotels, my wife finally decided on one. However, when she finally tried to book a room there, it was full. She ended up booking a room at the Holiday Inn Express - Albany Western Ave./University. Not being able to book at her first choice turned into a really good deal for us. The Holiday Inn Express was considerably cheaper than the other room would have been. Our room was clean and comfortable, with easy access to downtown. Staff was very friendly and accommodating. The free breakfast was better than many places where you have to pay! The manager here is doing an excellent job. We would heartily recommend staying here. July 5, 2013
Rated 5.0 out of 5.0 by Great service and great breakfast This is a very clean and comfortable hotel. Conveniently located close to the I-87. Warm welcome despite our late arrival at 1 am. Free parking. In our standard room, we had a double bed (I expected a queen), but at least it was very comfortable. In the morning, there's an amazing free buffet breakfast with lots of choice (cold and hot). And for those who want to have their breakfast outside, there's a nice patio behind the property with chairs. The staff is very friendly and efficient. A very good choice for Albany. July 4, 2013
Rated 5.0 out of 5.0 by 10 As a frequent customer I would like to congratulate Richard as a staff member that earns a 10 through his actions and does not just talk about being a 10. Good job Richard. I had my Corvette at the hotel and Richard went above the call of duty in allowing my to park under cover due to predicted storms. Also Richard eased a bad billing problem and fixed the issue promptly with confidence being restored. July 4, 2013
Rated 5.0 out of 5.0 by Thank you! Thank you for another great stay. I always feel comfortable and cared for when I stay with you. June 26, 2013
Rated 5.0 out of 5.0 by Large Comfortable rooms This was one of the nicest, clean and comfortable rooms we have ever stayed at. Everything and everyone was way above our expectations. Keep up the good work. June 24, 2013
Rated 1.0 out of 5.0 by Unusually problematic Holiday Inn Express is always what I choose when traveling for business. Actually, for the past 10 years,I have always had good experiences with this Holiday Inn, however, this past visit was very disturbing. I was up late as I had a lot of work to prepare for my training the next day. At 3:00 am the smoke alarm battery started chirping which woke me up. I called the front desk and while someone came to change it , he acted as though this was a routine repair... a little chatty and said he would tell maintenance etc.....however, it was 3 am! I did not go out the next evening with my colleagues for dinner tas I was quite tired. Just as I put my head on the pillow, a loud banging started coming from the roof!!! REALLY!! I have never had a problem with this hotel and never have I gone home exhausted from being here!! There is no need to post this review...but I thought this feedback was needed! June 23, 2013
Rated 5.0 out of 5.0 by EXCELLENT STAFF This is the best Holiday Inn I ever stayed in. The staff is top notch!!! June 20, 2013
Rated 3.0 out of 5.0 by Reward night I have used my points for my last stay in your hôtel . The first night was free and I have paid my second night with my credit card . I was unhappy wenght I came back to my room the second day in the afternoon and saw that nobody have clean the room.They said that they tought I had leave and they was not in hurry to do the room.So, they give us some towel and clean the trash can.I think that a free night with no cleaning is not a very pleasant gift. I hope that the next time I will use my points ,the service will be better. June 20, 2013
Rated 5.0 out of 5.0 by Great service There were no cabs coming and the visiting regional manager (so sorry I can't remember her name but it was the morning of June 15) actually personally drove my to the university down the road - talk about above and beyond! I'm often a guest here because of my active alumni work at the University at Albany and my platinum Priority Club membership! The rooms are uniformly excellent; small breakfast complaint -( with so many dairy allergies out there now, the egg choice should never be a cheese omelet but have optional slices to add) . But, as a non driving resident of NYC, I always have the same complaint - no van service to Amtrak! All of the other hotels in the neighborhood, the Best Western down the street, the Marriotts and Hiltons on the other side of the campus (Washington Ave) all have this service. It would certainly give you a competitive edge to consider it! June 20, 2013
Rated 5.0 out of 5.0 by Really nice hotel and very friendly staff Our overall experience staying at this hotel was excellent. Staff was very friendly, rooms were clean and good variety of breakfast choices. I would definitely recommend this hotel to anyone and will stay there if I'm in the area. June 17, 2013
Rated 5.0 out of 5.0 by Thanks for a great stay Hands down this was one of my best hotel experiences. The staff was friendly, the facility clean and I could not have been more pleased with our room. Thank you for an enjoyable night, I wished we could have stayed another night! June 17, 2013
Rated 5.0 out of 5.0 by Like Family I have been staying at this holiday inn for 17 years when I am there for work. The staff knws me and is very attentative. The rooms are always clear and the breakfast is great. When you need something just call the front desk and there are there. My rating for this holiday is excellent. June 17, 2013
Rated 5.0 out of 5.0 by Excellent service The staff were extremely friendly and helpful, went the extra mile to help. June 15, 2013
Rated 5.0 out of 5.0 by Super Staff! Thank you Nick for saving our water cooler for us after visiting a few months ago and we left it in our hotel room! Tyler, Nick and Richard are to be commended for their hospitality! They always make us feel right at home! We will definitely return again and again! You guys rock! Thanks for getting our special room ready for us! June 14, 2013
Rated 5.0 out of 5.0 by Highly recommended Great all around choice if you want to avoid the congestion of downtown. Convenient to SUNY and state building campus, clean, comfortable, reasonably prices, very helpful staff. June 10, 2013
Rated 5.0 out of 5.0 by Great Place...Great Value! We had a great stay! The staff was wonderful! They were very welcoming, kind, and helpful. The rooms were clean and really comfortable. Would definitely stay here again and would definitely recommend this Holiday Inn Express to anyone! June 9, 2013
Rated 5.0 out of 5.0 by Excellent Service On May 31 2013 my wife and I arrived tired at the hotel. We have stayed before - over-nighting on way from Toronto to Boston. Ja'far was on duty at the desk and helped us enormously: especially to find our Priority Points Reward. Kudos to HI and Ja'far one of the most helpful hotel staff we have ever met. June 6, 2013
Rated 5.0 out of 5.0 by Excellent Staff Fine Facility This Holiday Inn just outside of Albany has to its credit an Excellent Staff and Manager and a Fine Facility. June 4, 2013
Rated 5.0 out of 5.0 by Superb Refurb The property is functionally/esthetically superb. When I arrived I thought that it was a newly built hotel. Everything was top notch. Of particular note is the breakfast service. The layout kept the attendant right at the serving area. This GREATLY improved the responsiveness to guest needs. I HIGHLY recommend this property. June 2, 2013
Rated 5.0 out of 5.0 by wonderful hotel experience stayed just one night, but room was spotless.....pool and pool area was clean....many choices for breakfast...was surprised by how many hot choices for breakfast...friendly, and helpful staff! Would stay here again in a minute. May 31, 2013
Rated 5.0 out of 5.0 by Awesome hotel In this quiet setting, convenient to Thruway and shopping, restaurants, and friendliness of staff ,my son and I had a very enjoyable experience. Thank you!! May 31, 2013
Rated 5.0 out of 5.0 by Great Breakfast Buffet We stayed at your property for five nights during SUNY graduation. Our room and the housekeeping service were excellent. The breakfast buffet was also excellent and Kathy did an outstanding job of keeping us all fed! We will be back! C. and M. Las Vegas, Nevada May 27, 2013
Rated 4.0 out of 5.0 by Great stay,very nice hotel! Stayed two seperate times(to and from NY city) A very nice and clean hotel. Friendly staff, quiet ambiance, nice variety for breakfast and for the 1 st time in my life a WARM indoor swimming pool. Hotels always say that their pools are heated ,but for once this one you could feel it. Thank you for that! Was able to swim without freezing or being worried that my 18 month old (as well as my 4 yr old) would get sick. Our only complaint, stayed in a different room the second time and the mattress was terrible. I mentionned it to the staff, hardly slept. ( both mattresses in that room were too soft). Too bad because everything else was great. May 25, 2013
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