Rated 4.8 out of 5 by 381
Rated 5.0 out of 5.0 A pleasant experience at the Holiday Inn Express
Thanks to the staff at the Albany - Western Ave Holiday Inn Express for an enjoyable stay. The people there are friendly and helpful. The rooms were clean and fresh. Plenty of hot coffee. Although the breakfasts aren't fancy, they were good and the pancake machine was a surprise. I'll definitely recommend this place.
December 24, 2014
Rated 5.0 out of 5.0 by John42%^ Comfortable bed and great service
Not a bad place to stay, Good location and friendly staff
December 23, 2014
Rated 5.0 out of 5.0 by KULAWAKA FELT SAFE AND COMFORTABLE.
I PICKED THIS HOLIDAY INN FOR THE VINCINITY TO WHERE I WAS GOING. IT WAS EXCELLENT PLACE TO STAY. STAFF WAS WONDERFUL.. WOULD STAY THERE AGAIN IF NEED BE.
December 21, 2014
Rated 5.0 out of 5.0 by GWarner Great front desk staff
The front desk staff is wonderful. The two ladies that worked the night I checked in are excellent. I was charged a large amount of money for my taxi ride from the train station to the hotel. The manager on that night called the taxi company and tried to get my money refunded. She called for two days to try to reach the manager. She and the front desk lady went above and beyond. I have never been given this level of service before. They were so, so helpful!! They are the best!!
December 18, 2014
Rated 5.0 out of 5.0 by SamInTheBerkshires Exceptional Service
I can not say enough good things about this hotel and its amazing staff. We decided to stay here based on other online reviews - they all seemed so good so we booked. It was better than I hoped it would be - all the reviews were correct! Marena and Lori were both amazing. They made a big deal about our stay (it was for our anniversary/shopping trip). Our room was amazing and they upgraded us without us even asking. They also went out of their way to order us special goodies to have in our room. The customer service here is above and beyond!
Our room was warm and comfortable upon our arrival. It was also spotlessly clean - and I am really OCD about it - so I looked. The bed was fluffy and welcoming and they had labeled the pillows so we would know which was soft and which were hard (which is important because I like soft and my hubby likes hard!). The only thing missing was a wine opener!
At first I thought, "holiday inn - I don't think so, I want something more fancy - but after reading the reviews and staying here, I will surely give them more credit! Do your research and then book here!!
December 17, 2014
Rated 5.0 out of 5.0 by Browndawg Great Stay
My stay at this motel exceeded my expectations. Professional and friendly staff were ideal. The breakfest quality and choices could not be beat. If a clean, quiet room is all you need, you will get that and much more. I am convinced that their people make a huge difference. Next time I'm in Albany, I plan to stay here again.
December 16, 2014
Rated 4.0 out of 5.0 attending wedding
Very good accommodations. Comfortable, clean, My wife and god-daughter liked it a lot. I wish we had brought bathing suits.
December 15, 2014
Rated 5.0 out of 5.0 by conference_committee Friendly front-desk staff
I was impressed by the friendliness of the front-desk staff. They gave me an excellent recommendation for takeout pizza first night. The room was clean and the WIFI was excellent. The breakfast was great for me. There were plenty of healthy choices, which I appreciate. The weather was not good while I was there so I spent a lot of extra time in the hotel and enjoyed the exercise room and pool as well. The checkout process was very easy. I definitely recommend this location to anyone traveling to Albany.
December 15, 2014