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Rated 4.8 out of 5 by 288 reviewers.
Rated 3.0 out of 5.0 by likemycomfort The room was ok. A musty smell came from air conditioning unit. The bed was hard and the carpet didn't feel real clean. Bathroom was ok. The breakfast area was big but very crowded as the motel was full due to a wedding party & family staying there. They had to use the conferance room for overflow seating. Front desk was very friendly and helpful. There are other eating places available in the area and the hotel is close to the Northway (87). August 16, 2013
Rated 5.0 out of 5.0 by comfort and service beyond compare Stayed @ hotel for a wedding in the local area. Could not have asked for better amenities and service. This is by far the best H. I. Express that I have ever stayed @, and I have stayed @ many in the North East area. I would happily stay there again! August 15, 2013
Rated 5.0 out of 5.0 by Nice place to stay Overall nice hotel. Staff employees are friendly and eager to ensure your stay is satisfactory. August 14, 2013
Rated 5.0 out of 5.0 by Great Service The staff could not have been more accommodating, friendly and helpful. Best service we have experienced in years of travel. All else was comfortable and above expectations. August 13, 2013
Rated 5.0 out of 5.0 by Comfortable bed, room. Very nice, quiet room. Most amenities provided. Shower was terrific! Breakfast is ok; glad to see fresh fruits and a wide variety of b'fast choices. Wish the eggs were real, the pastries less commercial. Parking easy with many convenient entrances. August 12, 2013
Rated 5.0 out of 5.0 by Highly Recommend Albany Western Ave H.I. Express Rooms were very quiet, really nicely appointed (best bathroom in this price range I've ever seen), extremely clean. Pool was warm and relaxing and workout room had everything we needed. Slept great and the complimentary breakfast was also one of the best we've ever had. Great selection, loved the fresh fruit! Staff was friendly and seemed to genuinely enjoy working there. Very convenient to large mall just down the road and close to highway connections. Hope to stay there again in the future. August 11, 2013
Rated 5.0 out of 5.0 by Great Hotel Experience We stayed in conjunction with a wedding. Staff was very friendly and very helpful. Rooms were very clean & comfortable. Check in & check out a breeze. Breakfast was awesome. Enjoyed our stay. August 9, 2013
Rated 4.0 out of 5.0 by Good stay There were some hairs on the sheets, so I asked for fresh sheets and they quickly obliged. The staff was friendly and helpful. Other than that (and I'm crazy careful about the beds, I check them carefully at every hotel# the hotel seemed clean. The beds were comfortable, as they are at almost every HI Express that I've stayed at. Breakfast was good #we're not talking gourmet, but everything I tried was edible and the kids love the yogurt and pancakes) August 8, 2013
Rated 5.0 out of 5.0 by Great Service From Staff I've been staying at this hotel since January this year. This is by my choice. The staff here is super, it starts at check in where you're ALWAYS greeted with a smile and a welcome and greeted by name. The hotel is well maintained and kept up. The breakfast bar is always set up and ready to go on time. The two girls that work the bar are super also, the younger girl, Kim is just fantastic, always a smile and good morning and always if you need anything just ask and when you leave a thank you and have a nice day. I would like to thank Ann Marie also, she makes these stays happen this way. Thank you IHG for all the great stays and the great staff you have at this location. August 8, 2013
Rated 5.0 out of 5.0 by Staff and rooms Excellent staff , very polite, smiling and always listening to each of our needs. The rooms are quiet, very clean and the beds are very comfortable. August 7, 2013
Rated 5.0 out of 5.0 by updated and very clean Hotel was clean, and updated. Breakfast had many choices. Front desk was courteous and helpful. August 6, 2013
Rated 5.0 out of 5.0 by Great place!!! Beautiful rooms.Very clean and the bathroom was superb. Front desk was so helpful. We wanted to stay in and order pizza and they helped us with finding to-go menus. The maintenance department went so far as to put a cone in front of our motorcycle so other cars could see it parked and not try to pull into the spot. I would definitly recomment this property again and again. August 5, 2013
Rated 5.0 out of 5.0 by Roadtrip stopover We stayed here as a stopping point on a drive from Ohio to Maine so the hotel was our soul reason to visit Albany. We were hungry and exhausted when we arrived and were greeted warmly and checked in quickly. I requested, and was given, a great reference to a nearby restaurant. Our room was comfortable and quiet in spite of the fact that it was quite full. I was able to get in a swim before breakfast in the wonderful pool. Breakfast was good and there was ample seating. Would definitely stay again. August 5, 2013
Rated 5.0 out of 5.0 by Great place to stay I have been staying here for years. Two of my children have gone to SUNY Albany and it is the most convenient and comfortable place to stay. The staff is friendly and the free breakfast is great. The rooms are always large and roomy with refrigerator and microwaves. I have two more nights booked already! August 1, 2013
Rated 5.0 out of 5.0 by Favorite hotel in Albany Our son goes to school in Albany, so we've been trying out the different hotels in the area. We have found our favorite and will be returning from here on out. The service was IMPECCABLE. The breakfast lady (Cathy) got information for our day trips and was so hospitable. On the last night, the Nick and Jafar at the desks noticed that we had some packages that may not make it safely onto the plane, so they provided bubble wrap and tape. They also made sure we had three bagged up breakfasts for us because we had to leave the hotel at 4am. One employee after another at the Holiday Inn Express made it an excellent stay. It was great, clean, and comfortable. July 29, 2013
Rated 5.0 out of 5.0 by Welcoming All of the staff members that we encountered at this property - from check in to housekeeping to breakfast - were incredibly friendly and helpful. The location isn't amazing, but it was just right for an overnight stop during a long trip. Room was clean and had great amenities. July 26, 2013
Rated 4.0 out of 5.0 by Good service , close to airport Used the rate park sleep and fly . 7 days parking included . Friendly staff , close to airport , breakfast was included , taxi fare going and return was included up to $ 30.00 each way ( cost average is $ 21.50 each way ) . 12 minutes from airport . NIce room and very clean . July 25, 2013
Rated 5.0 out of 5.0 by Pleasant experience I haven't stayed at a Holiday Inn in years and was surprised at how upscale and comfortable it was. The room looked and smelled refreshing and I found all the amenities in my room that I needed for my stay of 4 nights like an iron, ironing board and complimentary internet. My stay was also during a heat wave and the outdoor temperature was over 90 degrees the entire time. The air conditioner never failed!! The complimentary newspaper at my door every morning along with and a full breakfast helped make the stay a pleasant experience. July 24, 2013
Rated 5.0 out of 5.0 by Home away from home I stay in Albany often for work. The staff at HIE go out of their way to accommodate our every need. Hats off to all involved to make my stay enjoyable. Thanks July 23, 2013
Rated 4.0 out of 5.0 by wonderful welcome On the hottest day of the year, guests were greeted with cold drinks and fruit and ice cream as a welcome. As always, easy and pleasant check in and rooms were clean and comfortable. thank you to the manager and staff for a good refuge en route. July 23, 2013
Rated 5.0 out of 5.0 by Deb This is definitely a keeper on the list of Hotels we have stayed at. Excellent service....the breakfast was very good too. Room clean and comfortable. Great place to stay. July 18, 2013
Rated 5.0 out of 5.0 by staff was extremely helpful and welcoming The hotel was clean and the staff was extremely helpful and welcoming. I will definitely return! My son will be attending SUNY Albany in the fall and it was very close to the campus. It also had alot of great shops nearby. It is a safe area to stay. I walked to a restaurant for dinner so I could grab a drink and not worry! July 18, 2013
Rated 4.0 out of 5.0 by appreciated helpful staff and clean hotel see above; i would stay here again. Easy access as well. July 16, 2013
Rated 5.0 out of 5.0 by Shopping Getaway Great Place to spend a weekend shopping at Cross Gates Mall. The staff were just great, especially the young guy at the front desk, Nick, he could not do enough for us. Thanks, July 15, 2013
Rated 5.0 out of 5.0 by shopping Getaway Great place to stop over for a weekend of shopping at Crossgates Mall. The staff were great especially the young guy Nick at the front desk, he was just exceptional, couldn't do enough for us. I highly recommend this property July 15, 2013
Rated 5.0 out of 5.0 by INNcredible As always, an Inncredible visit. Staff greets me by name, food ready, plentiful and hot in morning. workout room sufficient. Staff knowledgeable on local eateries July 15, 2013
Rated 5.0 out of 5.0 by genuine helpful friendly staff,great breakfast,clean rooms, comfortable clean beds and surroundings My family of 12 shared 3 rooms over the 4th of July and weekend. This was the best hotel experience for all of us . The staff during the often busy breakfast time was responsive to everyone's needs while maintaining cleanliness, a well stocked food supply , and super friendly assistance and smiles. The front desk staff was always patient , helpful and empathetic to visitors needs and plights. The beds , linens, and pillows were very comfortable. It was great to have a refrigerator, a safe and good access to an ice machine. We were impressed with the hotels obvious effort to recycle with bins in the rooms and in the front lobby. The children were very taken with the wonderful pancake making machine and the adults were very happy with all of the wonderful , delicious and healthy breakfast choices. Inside and out were well maintained and clean and neat. The only complaint that I have is about the rooms . One did not have any chairs (but were timely supplied when the management was made aware). I requested two of the rooms be adjoining when I made my reservation and the third room to be near-by. When we checked in at the appointed time of 4PM, one room was around the corner and down the hall and no adjoining rooms were available. However, a discount was extended to us upon request for this error . The only other observation was that the pool was quite cloudy . July 14, 2013
Rated 5.0 out of 5.0 by Pleasant surprise From our very late check-in til the minute we left our stay at this Holiday Inn Express was a pleasant surprise. Every staff member i came into contact with was exceptionally courteous! There was a very obnoxious guest in the breakfast area and the employee remained polite and professional. I joined the rewards program because I will definitely return-before I left I made another reservation for a return trip in August! Love free dependable WIFI too! July 14, 2013
Rated 5.0 out of 5.0 by Wonderful hotel Rooms were beautiful. We asked that the rooms be next to each other, we got communicating rooms! Super clean hotel, friendly staff, easy parking, very near the Crossgates Mall. We didn't expect to have such a complete breakfast. If i ever go back to Albany, for sure I'd chose this hotel again! July 13, 2013
Rated 4.0 out of 5.0 by jULY 1 N 2ND Daughter had orientation at the College of St Rose...Holiday Inn was perfect. Bathroom was spotless. Beds were comfortable and the breakfast was delicious. This is where we are going to be staying whenever we come down to visit.. July 10, 2013
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