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Rated 4.8 out of 5 by 248 reviewers.
Rated 5.0 out of 5.0 by Great staff I always find the staff to be so helpful and friendly! They go out of their way to make the stay comfortable. They even went out in the snow and wiped our windshields off! I allways stay at HIE on Western Ave. when I'm in Albany. It's the best. March 14, 2013
Rated 5.0 out of 5.0 Great Customer Service We were once again very pleased with the outstanding customer service provided by your staff. In particular, Nick was once again an "all star" who went far and above to assure that our needs were met. We have stayed there several times in the past year or so and he has always done an excellent job. February 27, 2013
Rated 5.0 out of 5.0 by Very Happy I highly recommend this hotel to anyone coming to the Albany area. The staff is very helpful and welcomining. The rooms are clean and comfortable. I enjoyed my stay. February 15, 2013
Rated 5.0 out of 5.0 by Wonderful experience all around I loved this hotel. The price was good, the room was comfortable, the shower was hot, the internet was not only free but fast, there were inexpensive restaurants within walking distance, the breakfast was included and excellent, the staff was attentive and gave me a phone call after I left to ask me about something I might have forgotten in the room. Next time I visit Albany I'm going to the Holiday Inn Express. February 5, 2013
Rated 5.0 out of 5.0 by Very comfortable I prefer to stay here whenever I'm in Albany for business or with family. Clean quiet easy access nice breakfast and sometimes nice evening appetizers that let you finish work and get to dinner. January 28, 2013
Rated 5.0 out of 5.0 by Great Hotel This was the best hotel i stayed at in a long time and the staff made me feel at home. Best Holiday Inn express to date... January 22, 2013
Rated 5.0 out of 5.0 by Never Disappointed in the Excellent Service! Because of Business travel, I stay at this location several times each year. I am always treated with a smile, quick check in, correct billing at the end of my stay and all the ammenities needed to do work in my room on the internet, or the ability to relax in the pool or in the excercise room - grab a soda, newspaper, or cup of coffee after hours. My highest regards to the staff for their customer service, cleanliness of every area - both inside and out - and recommend highly this location. January 22, 2013
Rated 5.0 out of 5.0 by HHI Express Room was super clean. They had fridge, microwave,iron, and free wifi and breakfast. Service was execllent. Gym was great. Price was right. Anytime I go anywhere I try to stay at a HHI Express. January 18, 2013
Rated 4.0 out of 5.0 by Great room, staff and amenities Location is central to UAlbany and businesses on Western and Washington Avenues. Right off Thruway as well, yet quiet. Second time staying here and will again stay in the future! December 18, 2012
Rated 4.0 out of 5.0 by Good Service This was a great experience for my whole family. I attended classes while my family enjoyed their stay at the hotel. They went swimming in the heated pool, which my daughter enjoyed and my son had a good experience at the gym. Overall our stay was great. Thanks again. I.G. December 10, 2012
Rated 5.0 out of 5.0 by Fantastic service I had a wonderful experience at this Holiday Inn express. The staff and service were of high quality. The full breakfast buffet was great. The property (outside and indoors) was kept very clean. The rooms were very comfortable. I highly recommend this Holiday Inn Express. December 7, 2012
Rated 5.0 out of 5.0 by Very Friendly We have stayed at this specific location several times & we are never disappointed. The staff is always very friendly & the rooms are nice and clean! This time not only did we need to get a toothbrush from the front desk, but also an expensive jacket was left in the room. I called to ask if it had been turned in & by the time we got back to the hotel to go check, the cleaning staff had it by the front desk. This has become our Holiday Inn of choice whenever we visit Albany!! November 18, 2012
Rated 5.0 out of 5.0 by room was very comfortable, service was good. The only thing that bothered me was that at check-in we were told there would be 2 complementary bottles of water in the room, and there were, but I could see the seal was broken on one of them when I went to put them in the refrigerator. I opened the bottle to dump out the water, and there was lipstick on the mouth of the bottle! There was also a half-finished water bottle in the freezer compartment of the refrigerator. The rest of the room looked like it had been adequately cleaned, but the water kind of made it look like the attention to detail had been lacking. Otherwise, everything was fine, and we wouldn't hesitate to stay there again. November 16, 2012
Rated 5.0 out of 5.0 by This is my FAVORITE HIE! This is my favorite holiday inn express location. Whenever I need to be in the Albany area, whether I need to be downtown or uptown, I stay at this location. The staff is exceptionally friendly and helpful. The rooms are immaculate and welcoming. The breakfast bar is always well stocked, even if I go down late. Will definitely be staying here again! November 5, 2012
Rated 5.0 out of 5.0 by Another Great Stay I had another great stay at the Holiday Inn Express in Albany. The staff are all very accomadating and so friendly. Nick is very warm and welcoming upon arrival. Richard is always pleasant and makes sure to see how I am doing. November 3, 2012
Rated 4.0 out of 5.0 by Clean, comfortable rooms; healthy breakfast options; very nice staff; good rates I've stayed at this hotel several times. Beds are very comfortable, bathroom and room are always clean. They have a treadmill and pool for exercise. Healthy breakfast options are offered every morning. Very conveniently located to UAlbany, restaurants, mall and Walmart - a must for parents visiting their kids at college. Rates are very reasonable. October 29, 2012
Rated 5.0 out of 5.0 by only problem....TV not working properly as well as clock......That said, the Staff was terrific Your people, down at the front desks were great...I talked to one of the managers on the way out...She knows who I am talking about......They saved the day as I was not happy with the problems with the room October 27, 2012
Rated 5.0 out of 5.0 by Friendly service and comfortable room The front desk staff at this HI Express were very friendly and helpful at check-in. This was our 20th bed (not all at HI Express) during a 6 week holiday in the USA and Canada, and the friendliest staff we met. Our stay, over a Friday and Saturday night was during a very busy period with a wedding party and weekend travellers in the motel. The staff managed this busy period very well, with breakfast foods replenished frequently and express check-out worked well upon departure. The room was large and comfortable, very clean, a very comfortable bed with good quality linen. There is no guest laundry on site at this motel which for long term travellers is disappointing. Overall a very pleasant stay. October 26, 2012
Rated 5.0 out of 5.0 by Comfortable Beds The beds at this HI Express are amazing! The rooms are clean. I was actually working in the sitting area and saw how thorough the food area was cleaned. October 24, 2012
Rated 1.0 out of 5.0 by Best Holiday Inn Express I've stayed in We've been on the college tour circuit around the country, so we have stayed in numerous HI Express as well as other similar chains. This was my favorite. It has been nicely updated/remodled, and has a friendly staff, better than usual HIExP breakfast options and the exercise room is the best I've seen in a hotel of this type. There were also sitting areas for people to gather and talk - outside of their rooms. We were visiting RPI, which was a quick, easy drive from the hotel. Would stay there again, and highly recommend. October 23, 2012
Rated 5.0 out of 5.0 by Straight A's across the board! I was very comfortable-the staff was top notch-the breakfast was best I've had!! October 23, 2012
Rated 5.0 out of 5.0 by Excellent - just a a couple of tiny FYI's My stay was great - the room still smelled some of old cigarette smoke. The hair dryer was a little clumsy and was not very powerful, but it did the job. The Holiday Inn Express out performs competitors in many conveniences, like microwave, refrigerator, free internet service and bottled water. HIE is first class all the way! October 22, 2012
Rated 4.0 out of 5.0 by Nice quiet room. Good breakfast Hotel back from main street enough that you could not hear traffic. Hot breakfast menu items different each day. Will stay there next time I am in the area. October 21, 2012
Rated 5.0 out of 5.0 by Great stay rooms were clean, and spacious. Breakfast was fantastic. The staff was very friendly and helpful. I would highly recommend this hotel and will return. October 19, 2012
Rated 5.0 out of 5.0 by Great Staff and Hotel The hotel seems brand new. The rooms and everything was clean. The breakfast buffet was fantastic. I highly recommend this Holiday Inn. I will stay there again. October 19, 2012
Rated 5.0 out of 5.0 by Exceptional Staff! My husband and I stayed here for one night while our son was visiting SUNY-Albany. The overall hotel decor is attractive, everything was clean, and the breakfast options were better than most of the chains (hard-boiled eggs in addition to scrambled, and a variety of fresh fruit - both pieces of fruit and a fruit salad). What made this hotel a stand-out, though, was the staff. From the gentleman who checked us in - warmly and cheerfully - to the cleaning staff who made eye contact and wished me a good--morning like they meant it, everyone was unfailingly friendly and helpful. Two moments stand out: First, I was getting myself a cup of coffee, and the coffee pot was empty. As I started to use the pot "in reserve," the desk clerk noticed and said, "let me help you," moving the reserve pot down a shelf so it was easier to use. In doing so, she accidentally knocked over some coffee stirrers. As she bent down to pick them up, two other employees, who I think were on break, came over to help her! I was really impressed with the way everyone seemed so willing to pitch in and help each other out. The second stand-out moment was when we were checking out. We'd picked up our son so he could take a shower in our hotel room, and as we were leaving, he asked if he could get a glass of juice. Breakfast had been over for about a half an hour, but the woman who was cleaning up the breakfast area stopped what she was doing, got the keys, and turned on the juice machine. In so many places, the response would have been "breakfast is over and the juice machine is off," but she took the time to provide true customer service. October 18, 2012
Rated 2.0 out of 5.0 by Holiday Inn Express stay I checked out at 11am on 10/12/2012, I called the Hotel from the airport @ 2:30pm and notified them I had left some clothing articles in the top drawer of the dresser. I was told they would get the clothes and hold them for my return on 10/14/2012. I left my name and contact number with the desk clerk. On Sunday upon check in I was told my clothes were not found. 1. There was only 2 1/2 hours between when I checked out and when I called. I do not believe anyone other than a hotel employee would of had access to this room in that short amount of time. 2. At no time after I called to report the missing items did the Hotel staff call me back to report my clothes were not found. As such three days had passed between the clothes being left and my return, thus me searching the old room does not seem reasonable. 3. I have not yet this stay been contacted by the Manager as I was told I would be when I checked in. Regards, Troy October 17, 2012
Rated 5.0 out of 5.0 by very nice it was clean and neat. We went into the pool, and it was nice to have a heated room and pool. October 15, 2012
Rated 5.0 out of 5.0 by A pleasurable stay I had an excellent stay at Holiday Inn Express in Albany New York. The room was spotless the service was great! The front desk personnel were very courteous and they are located a short distance from the mall and a chain of restaurants. The only disappointment I had was that there was no gym. On the website it showed a work-out room. When I asked where was the gym located, I was told they did not have one. I would definitely recommend this hotel to anyone visiting Albany New York. October 14, 2012
Rated 5.0 out of 5.0 by Excellent Place to stay We were greeeted with a smile and a warm welcome in this very clean, well-kept property. Our room was spotless and extremely comfortable. The gentleman at the desk was so nice! He recommened and excellent restaurant just a short distancefrom the hotel. I would recommend this Holiday Inn to anyone! September 29, 2012
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