Rated 3.7 out of 5 by 205
Rated 4.0 out of 5.0 by LauraT80 Convenient location, quiet and comfortable
We stayed here overnight on our way to the Adorondacks. They put
Us in the new wing and it was very new, spacious and very comfortable and quiet. It is right off of the highway which was perfect!
Would return again for sure. Excellent for the price
September 5, 2013
Rated 3.0 out of 5.0 by BOZ622 Solid 3, but has the potential to be so much more.
This is a fairly new hotel, in a great location. This was our second stay here, and we left feeling the same way...that it could be so much more than average. When my wife checked in, the TV was not working properly (only received 2 channels.) After she did some diagnostics, staff did the same..and they ended up moving her to another room. In the new room, the TV worked fine, but the toilet switch (plastic) broke. We removed the tank cover and left it off so housekeeping could see the problem and reported it to the front desk on our way out for the day. They assured us it would be taken care of. When we got back, the tank cover was back in place...but no fix was ever made at the time we checked out next morning.
Small things...someone had dropped a bag of potato chips in the elevator. Six hours later, there were still broken chips in there. When we left, garbage can in front, by main door was overflowing with garbage. It's not that the staff was not working hard, but more like they seemed understaffed. I guess it's part of the "do more with less" that corporate America now has embraced.
The breakfast was OK...but other hotels have better, bigger selection. Big jam at the toaster, as they only had one for too many people.
Would I stay here again? Probably. I've been at worst...but I've also been at better. Definite middle of the road place...with the potential to be much more.
September 4, 2013
Rated 4.0 out of 5.0 by milmil continental
All went well with our visit with one exception. The continental was very poorly monitored & ran out of food and even hot water for tea. I literally had to go to the room the staff was in & ask for some service. Most food was gone by 10:00am. The staff at the front desk was great & the room was great.
September 4, 2013
Rated 5.0 out of 5.0 by steveT99 For the Albany Troy area...Top Choice
I'm in this area once or twice a month and there are many hotel choices, however this property makes me feel at home. The last time the desk Clerk even took the time to look at my history and say Welcome Back... Nice touch.
My 1st choice was your Wolf Rd Property, however, their inability to get me a tower room , even though i make my reservations weeks out, made my Priority Club membership seem worthless. At the Lathan location, they always get me the highest floor available, (as I put in my reservation notes).
September 4, 2013
Rated 5.0 out of 5.0 by Nicoled327 Great Experience
Traveled to Latham to bring my brother to college at Siena. Was a great experience and they even upgraded us to the Tuscany Suite due to being a priority club member. Great facility...we will be back to visit this location for parents weekend!
September 3, 2013
Rated 3.0 out of 5.0 by Diveskin10 I would still recommend this hotel but.....
The room was very large which helped since I brought my family along for this business trip. The staff was somewhat friendly but not even close to the experience I have received from most of the other HIE's I've stayed at.....which is quite frequently.
I am a Platinum Elite member from IHG and although its such a simple inexpensive gift........I have grown to look forward to my little white bag with water and snacks upon arrival and a THANK YOU for being a platinum rewards member and choosing HIE.
Simple little things that were neglected. They were not personable at all.
The young lady who handled breakfast service most days was ready and prepared much earlier than she needed to be and extraordinarily on top of things and so helpful and friendly.
Although he room was very nice, the A/C unit leaked condensation terribly and by our last night the floor by the window/bed was completely saturated. The toilet seat was VERY loose and when the Maintenance Mechanic plunged the toilet after waiting 2 hours, he overlooked such an obvious and necessary repair. The large stand-up shower was great....but the shower pole was installed to high and/or the shower curtain wasn't long enough and the water puddled on the floor during each shower.....we did our best and wasted several towels each time.
Overall not the best experience but the amenities and courtyard were very nice........oh, by the way, the food from the restaurant, the wait staff and the outside entertainment were EXCELLENT. It was worth visiting the hotel just for a night out.....as many of the locals say they do quite often.
September 3, 2013
Rated 4.0 out of 5.0 by james775 Good Hotel to stay at
I enjoyed my stay at this Holiday Inn Express . The price was right. The Onsite Bar/Resturant was great.
August 26, 2013
Rated 4.0 out of 5.0 Nice time
I liked my stay here. My only complaint is that I was given a room key that didn't work so I had to return to the front desk to get another. Or rather, they had to re-magnetize it. This was a pain in the rear because I was carrying a heavy load of baggage that I really needed to put down. Outside that, everything was perfect.
August 26, 2013
Rated 4.0 out of 5.0 by RundownRob Almost All Good
Just one complaint for our 2-day stay-
Scrambled eggs & sausage patties 2 days in a row- usually there is an "alternating" breakfast like bacon with an omelette(cheese or western-type)---- and the eggs were cold on the first morning (although it was 9:10AM- and breakfast ended at 9:30)
Other than that- it was a very nice stay as always, and Lisa was very helpful arranging things for us before we got there. Thanks, Lisa!!
August 25, 2013
Rated 2.0 out of 5.0 by MasterTraveler59 Unfortunate breakfast experience
Stayed here 4 nights and every breakfast was a disaster as they ran out of everything including coffee, coffee cups, plates, napkins and food! Rooms were semi clean. Shower curtain smelled of mildew. I would not stay here again. One good thing was that majority of staff were attentive, polite and friendly.
August 24, 2013
Rated 2.0 out of 5.0 by al537 Frustrations
TV was truly frustrating. After a full day relaxing was what we wanted more than anything. Repeated calls for assistance went unanswered. We stayed there this year with guests because we stayed there last year. I sincerely doubt that we will stay there next year. A response was sent through home page.
August 23, 2013
Rated 3.0 out of 5.0 by Brody Breakfast Problems
Stayed for 3 nights (8/15-17). Every morning the breakfast area was constantly out of coffee, and food. Long lines while people waited. It was packed and not cleaned. I just went down to Dunkin Donuts down the street! It was understaffed big time!
August 22, 2013
Rated 1.0 out of 5.0 by Cbblades A Distressed Property
This hotel deeply shakes my reliance on the HIE brand. Room not entirely clean, no wifi -- not in the room and not in the lobby. Sheets on the two Queen beds were not entirely dry so they felt clammy. Rue fridge made so much noise, I had to pull it out of the under-counter spot and pull the plug out of he wall so I could sleep. Mildewed shower curtain. Front- desk phone went unanswered when I called to inquire about wifi. When I went to the lobby --post 9 PM -- there were a handful of patrons with needs: room with no towels; a room needing soap; a guest needing help with the wifi.
A lobby sign proclaimed "If you can't give us a "10" on all these points -- ( referring to the hotel rooms, amenities, etc.) -- please tell us how we can improve." It seemed like a mocking message to me.
I canceled a second night's stay and got out in one piece, my faith in HIE shaken to the core.
August 21, 2013
Rated 5.0 out of 5.0 by Huck6048 Excellent Stay, except for:
I had an excellent 13 night stay except for the distance and route you have to go to get to the guest laundry. Please build one in the main bldg. Thank you
August 20, 2013
Rated 1.0 out of 5.0 by Shelly17 Too much time to correct a grave problem with reimbursement for incorrect charges
I booked a wedding block over the phone and this was not done correctly. Even though I spoke to the Latham holiday inn where my guests were going to stay I was not really listened to and therefore. Many erroneous errors. I told Latham to RELEASE rooms not taken and was misunderstood- not sure how that could have been clearer since there were five rooms for the bride and I said she did not need them. Then instead of circling the problem I had to wait three hours until an employee that could review the problem came to work. Meanwhile the hotel manager walked past me at the front desk saw there was an issue and never stopped to help. Gift bags for my wedding guests were not all distributed and found behind the desk with many of the items missing such as water bottles and expensive chocolates. No apologies for any of the above. While waiting at the hotel for reversal of incorrect charges to my card I contacted corporate guest services and then and only then did the ball start to roll. I would never recommend this hotel for a massive booking- customer service and valuing the consumer was PATHETIC.
August 20, 2013
Rated 5.0 out of 5.0 by COL2631 Accessible good place to RON
RON at your Motel two years ago and enjoyed stay again this year - keep up the excellent facility and service!
August 20, 2013
Rated 5.0 out of 5.0 by MrsB07 clean and quiet
The room was modern, the bed comfortable. The shower was clean as well as the towels, etc. My only complaint would be not bright enough lighting to read by.
The breakfast bar is very good, The room was clean.
August 20, 2013
Rated 5.0 out of 5.0 by MORENO234 GREAT ROOM
EXCELLENT room very quiet, i enjoy the stay.
All service was very good
August 17, 2013
Rated 5.0 out of 5.0 by Scott54115 Clean, Comfortable, Safe and a Great Location
Hotel was very nice. Only problems I encountered were the other guests who were rude by letting their doors slam.
August 17, 2013
Rated 2.0 out of 5.0 by Chuck1230 Good front desk service - poor housekeeping
Came back one night from being out all day and found that our room was not cleaned properly. It wasn't vacuumed, no clean towels. The bed wasn't even made properly. Front desk was notified and new towels delivered. They also credited our Priority Points account with additional points and correctedvthe housekeeping problems the next day.
We did find the room noisy with the air conditioners from other rooms very loud.
The pool was murky and unheated.
August 16, 2013
Rated 1.0 out of 5.0 by jk113 The worst hotel experience EVER
This was by far the worst hotel experience we have ever had.
my wife has severe arthritis & it was important to have an indoor pool.The pool was cloudy & unusable for our entire stay.
Complaints to the staff never resolved the problem.
On the 1st morning the breakfast food was not replenished timely
& when my wife asked about yogurt she was told it's gone.
when we returned to our room on the 3rd night we found that it
had never been cleaned. On return to our room on the 4th night
we found that our bathroom had never been cleaned & the fresh
towels had been thrown on top of our suitcase,unfolded.
Upon checkout I told the poor front desk clerk what a nightmare this
had been & she apologized many times.
She finally discounted the bill as some compensation,but that
does not excuse the poor service & amenities not provided.
August 16, 2013
Rated 1.0 out of 5.0 by joe081 Rowdy Youth Group on 4th Floor 10pm-2am
I usually enjoy this location very much. Good breakfast, great area centrally located, nice staff and a relatively new building; as well as fine rooms. I stayed #2 nights. 2nd night was wonderful. 1st night there was a youth group staying on my 4th floor that was loud (running in hall, yelling, slamming on my door, etc.) between the hours of 10pm to 2am; a nightmare. I called down numerous times to front desk and also went down personally around midnight to express my displeasure w/the situation. We went back and forth until 2am when the riot finally died down; a bit after I threatened to call the police. The youth group was not invited back the following night and for that I am grateful. HIE did also compensate by providing me IHG points. I am still waiting for HIE to comp my first night stay.
August 15, 2013
Rated 1.0 out of 5.0 by CSIV Only Half of the Bathroom Cleaned?
The lamps and clock at the head of the bed where unplugged. At least the clock should have been noticed as not working. One of the lamp cords was not even long enough to reach the plug.
The next morning, there was no bath mat for the floor in the bathroom. Used one "towel" thinking it was the bath mat and put it on the floor. Started the shower, got in, now wet, to realize there were two half used bars of soap still in the holder. Then the only towels left to dry off with where all hand towels. Someone started to clean the bath room because the sink had new soap, shampoo etc. but then I'd say they did not finish the rest.
Worst part, I started to think about the cleanliness rest of the room.
August 15, 2013
Rated 1.0 out of 5.0 by Lana25 No Hot Water
I was staying at the Holiday Inn Express in Latham for my best friend's wedding. I was in the bridal party and had to stay near her house, so this hotel was a good option. The hotel room itself was very nice, king size bed with a flat screen tv.. the furniture was very comfortable and it was as to be expected. I noticed that there was a dirty towel hanging on the back of the bathroom door that I did not put there, so that was a little gross. Then, after dancing all night at my friend's rehearsal dinner/party, I needed to take a shower before her wedding day the next day. The water was ICE COLD in the shower! Before I even attempted to get in, my boyfriend went downstairs to tell management that our hot water wasn't working. The kid at the desk downstairs told my boyfriend that he knows all about it and "maintenance is working on it" .... it was after midnight.. there was no way that maintenance was actually working on it at that time. I was forced to suck it up and mentally prep myself to take an ice cold shower and wash my hair. The next morning, the staff did not compensate us at all for our inconvenience. The best that they could offer us was to allow my boyfriend to stay in the room and check out at 1pm instead of 11am so that he could hang out a little longer before the wedding ceremony while I was out getting ready with the bride. I'd also like to point out that another bridesmaid was staying at the hotel, and she had to shower in cold water as well the night before. I'm not sure what the problem was, but I felt as if we should have been compensated for our inconvenience.
August 15, 2013
Rated 1.0 out of 5.0 by Neveragain123 Unpleasant experience
Checked in late at night....booked a suite to accomodate family of 5, but it happened to be directly above and adjacent to the bar attached to the hotel. The room smelled of cigarette smoke and hotel was full for the night, so they couldn't change our room.
The bar also was extremely loud and easily heard until well past midnight (on a tuesday)....music blaring, people yelling, etc. Called front desk - they said they'd turn down the music, but nothing ever happened.
Final straw was the carton of spoiled milk at breakfast.
Mentioned everything to manager in the morning....6 days later - haven't heard back from them on how they might "take care of us".....
August 12, 2013
Rated 5.0 out of 5.0 by Bearcwboy GREAT CUSTOMER SERVICE
This property is a great place to stay. The customer service people I came in contact with were very good. If I needed something they went out of their way to help out. Mike and Tyler were extremely nice and very upbeat and seemed to love their jobs.
It is great to see a smiling face, and they remember me since I have stayed here on more than one occasion.
The breakfast service is somewhat lax and not very efficient
August 12, 2013
Rated 3.0 out of 5.0 by geokahjr Nice Room But AWFUL Neighbors!
We were a group of three nurses staying one night on business. The hotel is nicely decorated and our rooms were comfortable and clean. Both sink drains (the one in the mini kitchen & the one in the bathroom) were very slow draining - to the point of being almost completely plugged). Otherwise we have absolutely no complaints about the room.
Around midnight a group of youths decided to make the hallway outside our room a playground - running up and down the hall and talking/laughing so loud that they woke all three of us from a sound sleep. When they didn't quiet down after about 10 min, one of us opened our door and asked them politely to please quiet down as people were trying to sleep. The noise never abated, but rather got worse! After about half an hour we again asked them to quiet down. At this time there was a hotel employee in the hall who assured us we would be comped for our room. I must add here that the noise continued intermittently until at least 5:00 AM! So much for getting any sleep before work in the morning.... Had we known it would go on for so long, we would have left around midnight and found a quieter place to sleep.
Upon checkout in the morning we were charged full price for our room, tho a quick trip to the front desk remedied that with no trouble at all.
I certainly don't blame the hotel staff for the noise. They did their best to restore order - even I'm told, calling the General Manager in, in the middle of the night. I do blame the young teenagers and especially their chaperones. Shame on them for allowing their charges to behave so badly.
August 11, 2013
Rated 3.0 out of 5.0 by Sadanddisappointed82013 Ok stay ......except for front desk individual
I reserved 3 rooms at the Holiday inn Express in Latham on July 3 for guests attending a memorial service a month later on August 3, 2103. It was booked through my AAA agent, and a confirmation e-mail sent to me. When calling the hotel to verify an adjustment to the reservation made by the widow of the deceased I felt the front desk clerk was less than helpful, impatient, and certainly unprofessional.
When pulling up the reservation he claimed that there was only 2 rooms reserved under the original reservation name when in fact the confirmation I had in front of me listed 3. I was not at my computer so could not verify the confirmation number on the print out in front of me (that I had printed earlier) but he insisted that there were only 2 rooms on the reservation. I was put on hold 2 times, and during our conversation he was conversing with other people and obviously tending to other matters as well.
I told him I would have to call AAA again to retrieve my information and get back to him. He then told me that I should call the hotel directly in the future when dealing with reservations and I kindly asked what he thought I was doing at the moment in trying to straighten the matter out.
I hung up and called AAA and they too confirmed my reservation and confirmation number and that 3 rooms had been reserved. I called the hotel back again and once again was greeted by Mike. I gave him the confirmation numbers again and this time he did in fact pull up a total of 3 rooms under the given name. Amazing! This was furthermore upsetting in that the rooms reserved were supposed to be all 2 queen bed rooms and he informed me that no, some were single king bed rooms.
A few days later (Sunday July 28) I called to add an additional room to our reservation for another 2 family members arriving for the memorial service and the same desk clerk once again answered. I was put on hold for a period of time which is fine but when he came back and pulled up the available rooms the cost was considerably more. Rather than offer other options or give me a moment to think and ask questions he was very quick in asking for a credit card to hold the room. I once again felt rushed and that he was too busy to take the time to help out. I promptly hung up the phone after telling him that I thought he could have handled it more professionally and then booked a room of choice myself on-line on the hotel’s website at a much lower cost than quoted and still fully refundable up to 6 p.m. on the day of arrival.
I hope this weekend that family is treated a little more professionally at the front desk than I have been over the phone.
If it was not for all the other arrangements that have to be made and relocating out of town guests who all want to be in the same hotel I would take my business elsewhere.
A follow up is in order here I believe. My mother-in law and son and daughter in law and grandson did stay at this hotel as planned. When checking in, the same desk person met us at the front desk. I was very willing to let bygones be bygones and move on from there. There was a sign posted next to the font desk that if hotel guests could not rate their stay as a perfect 10 that they wanted to hear from them. I was happy to see this and expected the best. He commented on my sheet of paper that had several confirmation numbers written on it that I placed on the desk so I could verify all the rooms and dates. Because he commented, I then kindly revealed to him that I was the one he had had a conversation with the previous week. I assured him that I totally understood short staffing problems as I experience them as well at work. Rather than say he apologized for the misunderstanding over the phone or try to assure us that our stay would be welcomed and comfortable he said “yes, yes I’m terribly busy all the time.” I was made to feel that it was my problem, not his.
We checked in and were never asked if he could be of assistance with our luggage. We maneuvered a luggage cart that we found on our own out to our car and then found our room. The shift was changing and there were not less than 4 people (all males) standing behind the desk as we passed by with the luggage and not one looked up or offered help. I am thankful that we (ages 76 and 57) were able to help ourselves! A simple acknowledgement that we may have needed help or an offer would have been nice.
While at the hotel my mother-in law’s room had not been serviced by 4p.m. one day. She was fine with that except for wanting a few fresh towels. When she called down to the desk the same individual answered. Rather than say I will make sure someone helps you out shortly he said in a disgruntled tone, “The housekeeping staff is here until 5 so they will get there eventually.” Ok, not the response she would have expected for a simple request for fresh towels.
My sister in law also felt a bit uncomfortable one morning at breakfast when she requested something for her 7 year old. After taking care of the matter the same individual then got near her and sarcastically asked if everything was alright now? Again, we are not looking for trouble. We went into the stay with the assumption of a comfortable stay during a sad time for the family.
My mother-in –law is returning tonight for an overnight before catching an early flight tomorrow. When she went to confirm this reservation last Sunday the same individual informed her that it had already been confirmed with “your friend” upon check in. What was wrong with saying yes, I would be happy to check that for you??????
I did ask a niece and nephew who are both in the hospitality business (one in Jackson Hole, Wy. and one in a hotel in Greenwich Village) if these responses and behavior were acceptable. They both agreed that most likely he had not been well trained and seeing as I have not had a response to the call I placed to the manager of the hotel, the manager was not well trained either.
I will definitely think twice before suggesting this Holiday Inn Express again.
August 11, 2013
Rated 5.0 out of 5.0 by QRV511 Very Satisfied
One night stay but we plan on returning. Clean room and bathroom and a full supply of towels and bathroom items. Comfortable bed and pillows. Breakfast was hot and fresh and replenished as needed.
August 10, 2013
Rated 5.0 out of 5.0 by LFisc Comfortable, Clean and Friendly.
We just stayed overnight but the rooms were clean, modern and comfortable. The bed was very comfortable. The staff were very friendly and helpful. We ate dinner in the restaurant; service was good and so was the food. As a Priority Club member, many of the Holiday Inns offer a small welcome gift such as extra points, welcome beverages etc but there was nothing like that there. We'll definitely stay there again if we're in the area and would recommend it to others.
August 9, 2013