Rated 4.5 out of 5 by 154
Rated 5.0 out of 5.0 by hefe An known quantity
There are no surprises at Holiday Inn Express. I know exactly what the service, quality of rooms and amenities will be. Any variations will be along the lines of being even better than expected. It is important that you are greeted in a respectful way as it sets the tone for everything that happens with your visit. If the physical attributes of Holiday Inn Express are constant, then the only variable is the staff. At one Holiday Inn Expxress that we stayed at the only room available was a suite and yet at another when I wanted the first floor they offered a room with hot tub at the regular price because I an a Gold Elite member.
October 17, 2014
Rated 5.0 out of 5.0 by Janet R Excellent service and comfortable room.
Excellent customer service. I appreciated a phone call the day before reminding me of my visit. Comfortable room and property.
October 8, 2014
Rated 4.0 out of 5.0 by likeadeere Comfortable room and great service
The hotel is attractive and welcoming. I always prefer to stay with this hotel when I am in town. The bed is comfortable. The pillows are pathetic, and the TV options could be better. The staff is always top notch and attentive to my needs. Customer service is everything, even when amenities lack. The breakfast has great variety, however it lacks in quality.
October 7, 2014