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Rated 4.6 out of 5 by 125 reviewers.
Rated 1.0 out of 5.0 by Very Inconsiderate Staff I booked a reservation for business at this hotel. Flying in the day of arrival on a red eye from Philly. I called the hotel three different times to ensure a room would be ready for me upon my arrival time (7am). I was assured there would be a room. Not only was there not a room available I was told "We had a few rooms, but, it's summer. And we're off of I 5. We had a few walk ins. What did you expect we would do? Hold a room? Really?" I was so infuriated. No 'we're really sorry' or how can we make it up to you. Just "No, your room isn't ready. The standard check time is 2pm..." Rude. Discourteous, inconsiderate! Do not expect anyone to HELP you at this hotel. They WILL NOT! August 12, 2014
Rated 5.0 out of 5.0 by Home away from home Friendly and accommodating staff, clean comfy rooms, good food and best of all, a great nights rest . August 8, 2014
Rated 5.0 out of 5.0 by great serice I enjoyed staying at this location due to proximity and that front desk were very helpful and professional. Accordingly the quality fo bed and services was acceptable to good. August 8, 2014
Rated 5.0 out of 5.0 by great place to stay Clean rooms.. nice breakfast...quiet area.. right off I-5.. recommended for the weary traveller August 8, 2014
Rated 5.0 out of 5.0 by The best mattresses to sleep on. I highly recommend the Holiday Inn Express, I am a retired tour director, and most of my stays at the Holiday Inn has been excellent. August 8, 2014
Rated 5.0 out of 5.0 by Comfortable bed and gluten-free breakfast items It was a very enjoyable stay and what made it even better was that at the complimentary breakfast individually wrapped gluten-free bagels were offered. My daughter has Celiac disease and normally does not eat breakfast at hotels, so this was a wonderful and pleasant surprise for us. It was also greatly appreciated. August 6, 2014
Rated 5.0 out of 5.0 by Comfortable and quiet This was a great hotel! So clean and comfortable. The room was nicely appointed, the sample toiletries were a very nice brand, the bed was fresh with white sheets on top of and below the blanket, and the breakfast had just about everything you could hope for. If I am in Albany again, I will absolutely stay here. August 6, 2014
Rated 5.0 out of 5.0 by Nice Place Looked like the nicest place in town, and it seamed to be. The only thing was the way that I was asked to get out of a picture. I was waiting outside for my ride to pick me up and I was asked to go inside so that I wouldn't be in the picture that they were taking of the hotel. It may have been the way that it sounded to me, but I thought that the wording to me could have been more professional. Other wise very nice place to stay and will stay again if ever back in Albany. August 3, 2014
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