Rated 4.6 out of 5 by 126
Rated 5.0 out of 5.0 by Flyer444 Albany Visit, Good Place to Stay
Holiday Inn Express hotels have impressed me in my travels recently. Staff are friendly, rooms are nice and special requests have always been honored. I require quiet and a restful, uninterrupted sleep. If my requests were not known at check-in, the staff went out of their way to make sure I had what I needed. This is important and has not always been the case with other hotels.
August 18, 2014
Rated 1.0 out of 5.0 by Alice281 Very Inconsiderate Staff
I booked a reservation for business at this hotel. Flying in the day of arrival on a red eye from Philly. I called the hotel three different times to ensure a room would be ready for me upon my arrival time (7am). I was assured there would be a room.
Not only was there not a room available I was told "We had a few rooms, but, it's summer. And we're off of I 5. We had a few walk ins. What did you expect we would do? Hold a room? Really?"
I was so infuriated. No 'we're really sorry' or how can we make it up to you. Just "No, your room isn't ready. The standard check time is 2pm..."
Rude. Discourteous, inconsiderate!
Do not expect anyone to HELP you at this hotel. They WILL NOT!
August 12, 2014
Rated 5.0 out of 5.0 by Bren B Home away from home
Friendly and accommodating staff, clean comfy rooms, good food and best of all, a great nights rest .
August 8, 2014