Rated 4.5 out of 5 by 142
Rated 4.0 out of 5.0 by taxdragon Comfortable room, nice pool area
The front desk staff was friendly and attentive. The bed was comfortable and the room was very clean. The indoor pool area was clean and well maintained.
September 14, 2014
Rated 5.0 out of 5.0 by Mr very unhappy Room keys did not work twice
Room keys did not work and it took 2 tries to get them to work,. This happened the last time I stayed at this hotel.
September 12, 2014
Rated 3.0 out of 5.0 by naivivian Not bad overall, lots of little problems
The parking is weird, so you can't see your car from your room. Our bathroom was dirty and the tub was clogged up, making for a soupy shower. The TV and remote did not work until the front desk girl came up and fixed it. Wifi password was changed halfway through our stay and not communicated to us, so we couldn't use it. The first room we were sent to was dirty and used--I'm not sure if someone was currently staying in it or not. We were overcharged at checkout and it took 2 days for Holiday Inn to reverse the charges.
That being said, the staff was really nice. Checkout was very fast (other than the weird overcharge issue). Albany in general is not a great area, but it was safe enough. The bed linens were clean. It would be a wonderful stay for $75, it was a fair stay for $119. Definitely overpriced for the room and the area.
September 11, 2014