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Rated 4.2 out of 5 by 150 reviewers.
Rated 5.0 out of 5.0 by Staff and Service Front desk was very accommodating. Additional breakfast services were provided for guests attending Balloon Fiesta October 10, 2014
Rated 5.0 out of 5.0 by Friendly staff All the staff were friendly and courteous but we especially enjoyed our interactions with staff at the front desk! Calvin was especially nice and made sure we got fresh chocolate chip cookies. October 10, 2014
Rated 2.0 out of 5.0 by Thin walls and shabby rooms but good service This hotel was overpriced for what you got. I wouldn't stay here again. Although the service was very good. October 9, 2014
Rated 4.0 out of 5.0 by Staying during Balloon Fiesta We have stayed at this property for several years during the Balloon Fiesta. This year they decided not to have the breakfast bar open at 5:00 a.m. as they have in the past. Front desk personnel sited cost-cutting measures. Most people staying at this property during the Balloon Fiesta are up and about at 5:00 a.m. in order to get in the long traffic lines to get into the balloon field. Not having the breakfast bar open at this earlier hour does a disservice to those staying at this property to attend the Balloon Fiesta. Lastly as to the Front Desk’s comment that the breakfast bar was not opening earlier due to cost-cutting measures, the room rates and payment policies during the duration of the Balloon Fiesta are much higher than the room rates and advance payment policies for the balance of the year. While it may be understandable that increases in room rates and payment policies during a popular event are to be expected due to the supply and demand, management of the property should not forget the nature of the event (getting up well before dawn) when setting prices and arranging for accommodations. October 9, 2014
Rated 5.0 out of 5.0 by Bathroom Small bathroom. Door almost hit the front of the commode. The only problem I saw. October 7, 2014
Rated 5.0 out of 5.0 by Great Service I couldn't say enough about this Holiday Inn Express location. The proximity to the park and Festival can't be beat. Customer service was top notch! Absolute gem. October 7, 2014
Rated 5.0 out of 5.0 by Our stay here at the Holiday Inn Express in Alburquerque We've stayed at this particular hotel several times. The beds are so comfortable. The rooms are very clean. The breakfast is wonderful! I would definately recommend this hotel to anyone. October 7, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service This is a good hotel and located very close to were I like to be when I visit New Mexico. I was very pleased with the Hotel Staff they were very friendly and helpful. October 2, 2014
Rated 5.0 out of 5.0 by Great service! Great location! Shuttle was provided to and from the Sandia Casino. Staff was great and provided excellent customer service. Rooms were very comfortable and clean! September 30, 2014
Rated 5.0 out of 5.0 by HI Express ABQ Great staff, good breakfast selection and decent room. Overall very satisfied and had a nice stay. September 29, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Staff was knowledgeable and attentive from start to finish. Entire experience was clean and efficient. Would definitely stay here again! September 29, 2014
Rated 5.0 out of 5.0 by Good Hotel This hotel provided all you would expect of a H I Express September 25, 2014
Rated 5.0 out of 5.0 by Close to I-25 - Solid Stay This hotel is always clean and the people are nice. I have stayed here several times. Good job HIE Balloon Fsta PK. September 23, 2014
Rated 1.0 out of 5.0 by Bad services will not stay there again due to stained sheets and dead cock roaches that had not been clean cleaned up for several days maybe even weeks. House keeping are not doing there job and supervisors are not following through. September 22, 2014
Rated 5.0 out of 5.0 by Very relaxing stay Hotel staff was very attentive. Breakfast was very good. September 18, 2014
Rated 3.0 out of 5.0 by air conditioner works poorly or not at all during 70-90 degree weather We notified front desk the air conditioner was turning itself on & off, the air was blowing intermittantly to warm and hot, the room was stuffy during afternoon and taking half the night to cool off, we were unable to open the windows to offset the poor air quality in the room as well as to mitigate the air conditioner not working properly -- and the front desk clerk told us it was a weekend (Saturday) so there were no facilities people on duty to respond to the maintenance need!? We told her that was her problem, not ours, and she needed to call someone in to fix the problem. On our way out that day we stopped at the front desk to remind her we meant it that she needed to address the problem immediately that day and her careless answer and attitude communicated that she had no intention of calling anyone in to fix the problem. The next day we again notified the front desk that the air conditioner was still not working and again we got the no-care attitude. We checked out at 6 am Monday morning after spending three nights in a room that took half the nights to cool off which meant sleepless nights for both of us. This is not the experience I've had in other HIE hotels. I do not recommend this hotel. You are lucky I am giving it even fair or average scores in any categories. September 14, 2014
Rated 3.0 out of 5.0 by OK stay. Hotel is right off highway 25 which is good and bad. Easy to find hotel, but area super congested at rush hour times with cars backed up on surface streets around hotel. This is mostly a business park area, so lacking in restaurants etc. With the traffic it was difficult to drive to a restaurant for dinner at night from the hotel. Rooms are large, but mine was dark and the bathroom very small. Positives are that the staff are great and everything was clean. September 12, 2014
Rated 4.0 out of 5.0 by Good location and good service This was a good central location for the area and the service was very good. I mistakenly booked for only one night and needed two. The staff were very accommodating to our needs. I would stay here again. Thank you. September 9, 2014
Rated 4.0 out of 5.0 by Good Room I think this was one of the best rooms we have stayed in in a very long time at a Holiday Inn. We have stayed at two others in Albuquerque and they both were not as nice as this one. I saw several people complain about the bathrooms being so small, well if they have a room the size we did then the bathroom was small. The hallway was what was small but we managed going down it. Most hallways are much wider but like I said this was the clean and good. We were right across from the pool so we worried about the noise level being so high. We will sure book again at this Holiday Inn when we are in Albuquerque. September 7, 2014
Rated 5.0 out of 5.0 by Holiday get away We had a great Holiday weekend. Perfect location to dining, tramway, casino, winery, etc. September 6, 2014
Rated 5.0 out of 5.0 by comfortable bed and clean rooms had a nice stay, the beds were comfortable and rooms were clean. staff was very friendly September 5, 2014
Rated 5.0 out of 5.0 by Comfortable bed, clean Comfy and good. Did feel that the bathroom was kind of small. September 5, 2014
Rated 5.0 out of 5.0 by staff Nice, friendly and caring staff answered all my questions. I did think the breakfast was not enough for the amount of folks that stayed the night there I had to wait about 15 minutes for sausage becasue they ran out the next day fruit was not enough. September 4, 2014
Rated 5.0 out of 5.0 by Very friendly staff Everyone was so friendly and helpful. Rooms were clean and comfortable. Will definately stay here again. Staff was able to direct us to eating places close by. September 2, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service Overall an excellent night's stay. Friendly staff, clean rooms and nice facilities. September 2, 2014
Rated 5.0 out of 5.0 by Family Wedding in Albq! This holiday inn is small, but charming and centrally located, so easy to find. Lobby was contemporary decorated and very comfortable; it served as our meeting area for all 3 families to meet over our 3 day weekend that included a wedding. We each had the 2bedroom suite which were all clean and comfortable. All staff from housekeeping to guest services were all friendly & helpful to us all. Coffee was availble all day and they had a nice water decanter with lemon slices. My only suggestion is to improve the irons and definetly improve the breakfast selections (but its holiday inn, so the mediocore breakfast is the same at all HI's). Other than those minor suggestions, I would say this was a very nice stay for us. Thank you! August 29, 2014
Rated 4.0 out of 5.0 Nice hotel, friendly staff This hotel is very convenient to the north Albuquerque area. The room was comfy, but close to the elevator, so it did get quite noisy at times. If traveling with a family, request a room away from the elevator. The breakfast was tasty with a variety of hot foods and fruit. I will definitely stay at this property again in the future. August 27, 2014
Rated 5.0 out of 5.0 by AWESOME PLACE AND CONVENIENT Our only concern is that the breakfast choice didn't include a gluten free bagel or toast. When we stayed there a month ago they had Udis Gluten free bagels this visit they did not and when I inquired the nice lady didn't know what I was asking about. Which is understandable because a lot of people don't understand Gluten free. It is just really nice to keep them on hand for the minority. August 21, 2014
Rated 4.0 out of 5.0 by Excellent Staff The staff at the hotel were well chosen. They accomodated our early arrival, provided water bottles when we were going out into the heat for the day, and provided extra towels brought to our room when we requested this. Everyone was pleasant and greeted us in a friendly way. With a group of five it was very nice to have a healthy breakfast we could enjoy in the morning. Thank you for your great service. August 20, 2014
Rated 3.0 out of 5.0 by OK in Albuquerque The room was fine, staff pleasant, but the pool really, really needs to be cleaned. Looked like a film floating on the surface. No way I was going in there. Good thing my daughter was not with me as she would have been extra disappointed by not being able to go into the pool due to lack of it being clean. If the pool issue was not there, then the hotel would be a good stop. August 20, 2014
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