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Rated 4.2 out of 5 by 162 reviewers.
Rated 5.0 out of 5.0 by Great choice! Staff provides excellent customer service, great location in Albuquerque. Close to interstate but was amazingly quiet. Absolutely recommend this hotel and will definitely stay at this location again. October 24, 2014
Rated 5.0 out of 5.0 by Quick stop without reservations I would highly recommend this hotel. I came in for a spontaneous weekend cycling trip and everything was excellent here to make my stay wonderful. October 23, 2014
Rated 5.0 out of 5.0 by Stayed during Balloon Fiesta It was a clean, friendly and quiet stay. Breakfast options were mid-range and respectable, and staff were very warm and polite. October 22, 2014
Rated 4.0 out of 5.0 by comfy, clean rooms My biggest and ONlY complaint is the biscuit s and gravy. Apparently the "cook" had NO idea what American biscuits and gravy looked like. The gravy was basically water with a few chunks of sausage thrown in and the biscuits were hard as rocks. BAD every day I was there. Also the apple juice was so watered down it was unbearable to drink. Sorry to have said all this. Hopefully some teaches their cook has to make this simple recipe. Otherwise the place was awesome, as is all the Holiday Inn Express hotels. October 19, 2014
Rated 3.0 out of 5.0 by Not what was expected Hotel is outdated. Bathroom is small and cramped. Outlets are not readily available without unplugging other things. Lights in room are dark. Rooms are noisy from hallway. October 16, 2014
Rated 5.0 out of 5.0 by Great location for Balloon Fiesta Stayed here for the 2014 Balloon Fiesta. Great location. I think it is the closest hotel to the park. A lot of traffic going to festival so having a close location was extremely helpful. Clean. Good breakfast. Friendly staff. Only downside is the very strong parking lot lights that come through window. Shades cover most of light, but still comes through a bit. If I went back to festival would definitely stay again. October 16, 2014
Rated 5.0 out of 5.0 by Best experience ever!! We stayed at the Holiday Inn Express during Balloon Fiesta (an extremely busy time for this hotel and city.) The staff were extremely nice and helpful, and accommodated our every need. We were so pleased with our stay and the hotel's flexibility, the breakfast and room options and the friendly helpful hints they provided to us while we were there. It was the perfect place for our Balloon Fiesta experience and we already know we will be staying there again for next year's Balloon Fiesta. It is worth every penny! THANK YOU! October 15, 2014
Rated 5.0 out of 5.0 by UP UP and away Walking distance to balloon festival park. The staff were very courteous and eager to help. Clean rooms and comfortable beds. October 14, 2014
Rated 4.0 out of 5.0 by Great location We were there for the balloon fiesta and this is within easy walking distance. Close enough to make it back for breakfast after the mass ascension! October 14, 2014
Rated 4.0 out of 5.0 by Great services We chose the Holiday Inn Express based on previous stays around the nation. Our intention was to attend the Balloon Festival and this hotel had a great location! Obviously, Holiday Inn cannot do anything about the weather, but the stay was great. October 13, 2014
Rated 5.0 out of 5.0 by Wonderful Service We came to Albuquerque for the Balloon Festival and had a great stay at the Holiday Inn Express - great service and clean and comfortable room. So convenient to the Festival!!! October 13, 2014
Rated 4.0 out of 5.0 by CLOSE TO BALLOON FIESTA PARK HOTEL IS CLOSE TO BALLOON FIESTA PARK. NICE POOL AND CONVENIENT LAUNDRY SITE. A KING BEDROOM, A BIT PRICEY COMPARED TO THE IHG AIRPORT SUITES EVEN ON THE WEEKDAYS COMPARED TO WEEKEND. BREAKFAST WASN'T AVAILABLE EARLY AS IT WAS AT THE OTHER IHG. NOTHING WAS LEFT OUT, OTHER THAN COFFEE AND TEA. October 12, 2014
Rated 5.0 out of 5.0 by Staff and Service Front desk was very accommodating. Additional breakfast services were provided for guests attending Balloon Fiesta October 10, 2014
Rated 5.0 out of 5.0 by Friendly staff All the staff were friendly and courteous but we especially enjoyed our interactions with staff at the front desk! Calvin was especially nice and made sure we got fresh chocolate chip cookies. October 10, 2014
Rated 2.0 out of 5.0 by Thin walls and shabby rooms but good service This hotel was overpriced for what you got. I wouldn't stay here again. Although the service was very good. October 9, 2014
Rated 4.0 out of 5.0 by Staying during Balloon Fiesta We have stayed at this property for several years during the Balloon Fiesta. This year they decided not to have the breakfast bar open at 5:00 a.m. as they have in the past. Front desk personnel sited cost-cutting measures. Most people staying at this property during the Balloon Fiesta are up and about at 5:00 a.m. in order to get in the long traffic lines to get into the balloon field. Not having the breakfast bar open at this earlier hour does a disservice to those staying at this property to attend the Balloon Fiesta. Lastly as to the Front Desk’s comment that the breakfast bar was not opening earlier due to cost-cutting measures, the room rates and payment policies during the duration of the Balloon Fiesta are much higher than the room rates and advance payment policies for the balance of the year. While it may be understandable that increases in room rates and payment policies during a popular event are to be expected due to the supply and demand, management of the property should not forget the nature of the event (getting up well before dawn) when setting prices and arranging for accommodations. October 9, 2014
Rated 5.0 out of 5.0 by Bathroom Small bathroom. Door almost hit the front of the commode. The only problem I saw. October 7, 2014
Rated 5.0 out of 5.0 by Great Service I couldn't say enough about this Holiday Inn Express location. The proximity to the park and Festival can't be beat. Customer service was top notch! Absolute gem. October 7, 2014
Rated 5.0 out of 5.0 by Our stay here at the Holiday Inn Express in Alburquerque We've stayed at this particular hotel several times. The beds are so comfortable. The rooms are very clean. The breakfast is wonderful! I would definately recommend this hotel to anyone. October 7, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service This is a good hotel and located very close to were I like to be when I visit New Mexico. I was very pleased with the Hotel Staff they were very friendly and helpful. October 2, 2014
Rated 5.0 out of 5.0 by Great service! Great location! Shuttle was provided to and from the Sandia Casino. Staff was great and provided excellent customer service. Rooms were very comfortable and clean! September 30, 2014
Rated 5.0 out of 5.0 by HI Express ABQ Great staff, good breakfast selection and decent room. Overall very satisfied and had a nice stay. September 29, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Staff was knowledgeable and attentive from start to finish. Entire experience was clean and efficient. Would definitely stay here again! September 29, 2014
Rated 5.0 out of 5.0 by Good Hotel This hotel provided all you would expect of a H I Express September 25, 2014
Rated 5.0 out of 5.0 by Close to I-25 - Solid Stay This hotel is always clean and the people are nice. I have stayed here several times. Good job HIE Balloon Fsta PK. September 23, 2014
Rated 1.0 out of 5.0 by Bad services will not stay there again due to stained sheets and dead cock roaches that had not been clean cleaned up for several days maybe even weeks. House keeping are not doing there job and supervisors are not following through. September 22, 2014
Rated 5.0 out of 5.0 by Very relaxing stay Hotel staff was very attentive. Breakfast was very good. September 18, 2014
Rated 3.0 out of 5.0 by air conditioner works poorly or not at all during 70-90 degree weather We notified front desk the air conditioner was turning itself on & off, the air was blowing intermittantly to warm and hot, the room was stuffy during afternoon and taking half the night to cool off, we were unable to open the windows to offset the poor air quality in the room as well as to mitigate the air conditioner not working properly -- and the front desk clerk told us it was a weekend (Saturday) so there were no facilities people on duty to respond to the maintenance need!? We told her that was her problem, not ours, and she needed to call someone in to fix the problem. On our way out that day we stopped at the front desk to remind her we meant it that she needed to address the problem immediately that day and her careless answer and attitude communicated that she had no intention of calling anyone in to fix the problem. The next day we again notified the front desk that the air conditioner was still not working and again we got the no-care attitude. We checked out at 6 am Monday morning after spending three nights in a room that took half the nights to cool off which meant sleepless nights for both of us. This is not the experience I've had in other HIE hotels. I do not recommend this hotel. You are lucky I am giving it even fair or average scores in any categories. September 14, 2014
Rated 3.0 out of 5.0 by OK stay. Hotel is right off highway 25 which is good and bad. Easy to find hotel, but area super congested at rush hour times with cars backed up on surface streets around hotel. This is mostly a business park area, so lacking in restaurants etc. With the traffic it was difficult to drive to a restaurant for dinner at night from the hotel. Rooms are large, but mine was dark and the bathroom very small. Positives are that the staff are great and everything was clean. September 12, 2014
Rated 4.0 out of 5.0 by Good location and good service This was a good central location for the area and the service was very good. I mistakenly booked for only one night and needed two. The staff were very accommodating to our needs. I would stay here again. Thank you. September 9, 2014
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