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Rated 4.2 out of 5 by 99 reviewers.
Rated 5.0 out of 5.0 by Very Nice Hotel Very happy with my stay at the Alameda and I-25 location. January 17, 2014
Rated 5.0 out of 5.0 by Great Accomodations I enjoyed my stay. The breakfast attendant Carmen was great as was the evening clerk Cole. Hotel is clean, service is top notch everything an Express should be. January 15, 2014
Rated 5.0 out of 5.0 by Great service This property is top notch very clean and staff is great. The manager Calvin was extremely helpful with directions he is an interesting character, and an asset to the hotel. January 15, 2014
Rated 4.0 out of 5.0 by Noisy Room I was first placed in a room next to the spa and pool pump room. It was very noisy not a good place for a room location. I ask for a new room and was placed in a more quiet room. December 31, 2013
Rated 5.0 out of 5.0 by Very nice hotel! We enjoyed our stay. Comfortable beds, which is always a plus. Great staff, especially the breakfast staff. Good breakfast. December 29, 2013
Rated 4.0 out of 5.0 by 3rd visit Hotel is OK, always something wrong, once elevator, shower fixture, computers, however being handicapped, your morning staff, Carmen is the greatest. She makes me feel as if I were at home, a very adorable member of your staff. THANK YOU CARMEN! December 26, 2013
Rated 5.0 out of 5.0 by ABQ visit The staff, Carmen, (kitchen), and Maria, (front desk) were especially helpful and cordial during our visit. December 11, 2013
Rated 4.0 out of 5.0 by Good after Corrections First night bed had wrong size bottom sheet & bed pad that kept coming off. Also, bathroom was nice enough but very cramped. We told desk clerk & she upgraded us to a suite that had properly sized sheets & a little more counter space in bathroom, although still cramped. I think all bathrooms at this location are pretty tight on space. Mattresses are comfortable & rooms are attractive, good condition & up to date. Rooms have fridge, microwave & coffee maker. Suites have added wet bar & sofa area. Included breakfast was standard HIE fare. Location was convenient just off I-25. Fine besides sheet problem 1st night. December 5, 2013
Rated 5.0 out of 5.0 by Not close to I 40 as led to believe. The room was nice, the bed was comfortable, it was clean. My only complaint was when I typed rooms by I 40 this came up. I was suprised it was this far way from I 40. There was a closer Holiday Express than this when we left the next morning. November 19, 2013
Rated 5.0 out of 5.0 by Comfortable room, excellent customer service The hotel staff could not have been more friendly, helpful or accommodating. The room was a good size, and the bed was very comfortable. The bathroom was a bit small, and rollaway beds are not available. Overall, we had an excellent experience. November 9, 2013
Rated 4.0 out of 5.0 by Great stay! Will be back! Really enjoyed our stay at this property. Rooms were clean and the complimentary breakfast was very good. Great value! October 28, 2013
Rated 1.0 out of 5.0 by Noise and Air It was a horrible stay for a Holiday, the heater was either hot or cold. We had to unplug the unit finally. We got a suite, it was small and the sheets were not "holiday". The suite was next to the public bathroom and we could hear noise all night long. I love Hoidays but this stay was horrible. October 26, 2013
Rated 5.0 out of 5.0 by Comfortable mini suite and great service Location was great for us. We stayed for 4 days. Room comfortable and clean. Staff was friendly and helpful. Breakfast was incredible! Would definitely stay here again and recommend it. Our only problem was a TV that would not turn on again after it was turned off and required daily maintenance . One suggestion would be to add more fresh fruit to the breakfast menu. October 26, 2013
Rated 4.0 out of 5.0 by Customer Service Requested 3rd floor room - was told unavailable at check in when it was plainly obvious hotel was not full - extremely disappointed and will let others know. Scheduled wake up call and final night - call never came. Was very disappointed with my treatment during this stay. Mat affect my future decisions to stay at this hotel on upcoming business trips. October 22, 2013
Rated 2.0 out of 5.0 by Not at the Level of Holiday Inn Express Properties I've stayed at a variety of different Holiday Inn Express properties, and this property is not at the level it should be. I arrived later in the evening, and I had to wait a few minutes before someone came out to check me in. When I arrived in my room, the TV was on (?# and it looked like I was missing a couple of pillows for my bed. The bathroom is definitely the smallest bathroom I've ever seen in any hotel room as there is about 2" of clearance between the door and the toilet. I was awakened with the floor shaking and a running motor sound #exhaust fan?) at 4 a.m. and didn't get back to sleep. Later,when I took my luggage to my car and tried to get back into the hotel from the side door, the lock was broken. What I found interesting was that there was a note in the room that said that the hotel management considered a rating of less than 9 out of 10 to be unacceptable. A gentle note to management: I wish I could be more positive, but this stay was a 5 out of 10. Sorry. October 20, 2013
Rated 5.0 out of 5.0 by Balloon Festival MUST HAVE hotel This hotel is on the same side of the highway from Balloon Festival Park, about a mile away. Saves at least an hour in traffic. Started serving partial breakfast at 4 am!! Great accommodation for guests that had to be at park by 5 am. October 19, 2013
Rated 4.0 out of 5.0 by Closest to Balloon Fiesta Room rates went up significantly for the event. The bathroom was smaller than in my RV. Had to shut door to sit on toilet or sit side-saddle. Never had that problem before in Holiday Inns. That was the only complaint about room. Staff was very helpful. October 16, 2013
Rated 5.0 out of 5.0 by Balloon Fiesta 2013 My family stayed here for 4 nights during the Balloon Fiesta. The staff was extremely accommodating and very nice. They paid special attention to making sure everyone's needs were met and did so happily. The employees seemed genuinely happy to see you and to have the opportunity to make the stay as comfortable as possible. The breakfast was delicious! We were very pleased with the hotel, the staff, and the overall experience. October 15, 2013
Rated 5.0 out of 5.0 by Great Service Room was nice and big, beds were comfortable and all the staff was friendly and helpful. Location was perfect to balloon fest. October 12, 2013
Rated 4.0 out of 5.0 by Wi-Fi The Wi-Fi at this location was unreliable and essentially unacceptable. Even a remote location within the mountains of Colorado had better Wi-Fi connectivity. October 10, 2013
Rated 5.0 out of 5.0 by ABQ Balloon Excellent hotel in the Albuquerque area. Front desk staff is very friendly and accommodating. Rooms are clean and well cared for. October 8, 2013
Rated 5.0 out of 5.0 by Balloon Fiesta We reserved 3 rooms and we cannot say enough good things about the staff, the location and the comfort of this location. Two of the three rooms were on the west side. We did not go every day but were able to view The Dawn Patrol, The Mass Ascension, AMAZING!!! The staff was soooooo! Friendly and did everything to make our stay wonderful! Even before we arrived I had several questions and called and always spoke wi Alex's, she was always pleasant. I have forgotten the Managers name but she also was wonderful!. Thank you for a wonderful FIRST Experience of The Balloon Fiesta! October 8, 2013
Rated 4.0 out of 5.0 by Comfortable My daughter went to a concert and my granddaughter and I spent the evening at the hotel. The pool was out of order and we were told it would be fixed. It never was, nor was anyone working on it. I asked if we could use the Jacuzzi, and was told the manager would be contacted and I would receive an answer. I never did. However, the room was comfortable was we had a quiet evening. The breakfast selection was great, and the hotel was clean inside and out. September 22, 2013
Rated 5.0 out of 5.0 by Excellent Stay This property is easy to find and is very accessible. The staff was friendly and helpful and the room was immaculate. I felt safe and comfortable. When I travel alone, it is important that I feel secure. Breakfast choices were fantastic and tasty. I will definitely book this location if I am in that area again. Thank you! September 11, 2013
Rated 4.0 out of 5.0 by A Great Experience Comfortable bed and great service. Excellent front desk, very helpful. They even upgraded our double-bed room to a double-bed suite. Thank you!!!! September 11, 2013
Rated 4.0 out of 5.0 by Close to casino and tramway We needed a hotel close to Sandia Casino and this was perfect. The only problem was that the breakfast bar had neither pancakes nor waffles. September 5, 2013
Rated 1.0 out of 5.0 by Bad Experience I believe staff look at personal things by opening drawers and if you ask for small things forget about them. Another quick experience is when I was at the business center or what is called so, The guy came to ask me whether I was a guest even after booking for a week and the week almost done. No smooth interaction. Reckless action that left me feel myself as not respected. May be I didnt look like a guest. This is insulting and frustrating. The only thing I can do in never return to this horrible place. September 2, 2013
Rated 5.0 out of 5.0 by Great Stay! As a frequent business traveler to Albuquerque I always enjoy staying at the Holiday Inn @ Balloon Park in Albuquerque. The only thing that needs to be looked at is the Internet connection. It seems a little slow and hard to connect to. August 26, 2013
Rated 4.0 out of 5.0 by Comfortable We stayed here for one night on our way to other locations. The room itself was quite nice and the beds were above average. We were able to take advantage of the pool and hot tub, but the hot tub water level was low, and clean towels had to be hunted down. Breakfast was what you would come to expect at an Express. The front desk staff upon arrival did not seem too interested in us and we were not greeted as Priority Club Members. The morning desk staff upon departure was very friendly and was fun to talk to. August 18, 2013
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