Rated 4.3 out of 5 by 259
Rated 5.0 out of 5.0 great breakfast
the choice of breakfast items was best I have seen in hotel-motels I have stayed in.
October 28, 2014
Rated 5.0 out of 5.0 by Marcus P Great Hotel and Service
Stayed on a business trip and the hotel was clean, service of staff excellent and great facilities.
October 27, 2014
Rated 5.0 out of 5.0 by Frankbraz Great place to stay in Albuquerue
This hotel offered all the amenities of an upscale hotel at a reasonable price. Great location and free shuttle to a lot of attractions. Used shuttle to the park and ride for the Balloon Festival, and to the train station for the Rail Runner. Very helpful and accomodating staff. Comfortable rooms, and the best hotel breakfast I've ever had.
October 23, 2014
Rated 5.0 out of 5.0 by ktllc Great value, clean, comfortable and great service
I would recommend staying at this Hotel if you are looking for a clean and comfortable hotel with excellent customer service.
October 22, 2014
Rated 5.0 out of 5.0 by swordfish0156 Friendly staff and great value
This stay was our first at the Holiday Inn Express. We had to book our reservation on last day of the 2014 Albuquerque Balloon Fiesta. We had to leave early morning from Carlsbad NM and got to the hotel around 1:00PM. We were so tired and needed more sleep so we took a chance to drive to out hotel to see if we can check in early. To our surprise there was a room available and a very friendly clerk let us in to one of our rooms. And within one hour he phoned us advising another room was ready for us (we reserved 2 rooms). This is what I call " excellent service". I cannot recall the staff's name but I would like to thank him and other staff for wonderful experience and memory. My wife met a maid lady who works there the following morning and my wife was so pleased and happy because of this maid lady's demeanor. I can comfortably say that every employees at this hotel are very friendly and happy. Which means that the management is doing a great job keeping every employees happy. It is very difficult to hire and maintain good workers these days. I am totally impressed!!
October 22, 2014
Rated 3.0 out of 5.0 by Cocono Poor A/C
Air conditioner did not cool the room and was very loud.
October 21, 2014
Rated 5.0 out of 5.0 by Emerald1125 Good experience.
The hotel was easy to find and in a good neighborhood;
there was plenty of guest parking but the check-in portico
was only large enough to keep two cars dry in the rain.
Check-in was uneventful and I was pleased that I had the option
to receive points as my rewards member perk, rather than a bottle
of water, which has no value. On the day I checked in there was
a free nacho bar in the evening.
The hotel was quiet even though all six floors were filled
to capacity; perhaps because most of the guests were senior citizens.
The room was spacious and the bed and pillows were comfortable.
The room was equipped with a microwave, refrigerator, wet bar, and
roomy desk with electrical outlets.
The room was slightly dark; there was no ceiling light, there were not
enough lamps for the size of the room, and one table lamp was broken.
The bathroom was well lighted, but did not have a vent fan.
The bathroom was very small.
The alarm clock was old and part of the display was burned out.
I give the breakfast bar a grade of 97%.
There was a dedicated attendant, items were well stocked,
food was fresh and tasty, and there was variety.
Even the automatic pancake maker was filled and working
properly. I deducted 3% because there was no trash can
near the exit, the space was a bit small during peak usage,
and the hot water dispenser was empty.
Every Holiday Inn Express across the country has a problem
keeping the hot water dispenser filled. This is a corporate problem;
IHG needs to provide beefier units that at least have a water level indicator.
October 19, 2014
Rated 5.0 out of 5.0 by tang625 Nice
Location, staff, and services were great. The only thing was the price charged during the Balloon Festival.
October 16, 2014