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Rated 4.2 out of 5 by 440 reviewers.
Rated 4.0 out of 5.0 by Loved bed and bedding Overall very nice experience. The employees were very nice and welcoming. The room was nice. October 8, 2015
Rated 5.0 out of 5.0 by balloon fiesta staff was great and tried their best to make it fun for customers. business center printer did not work-light in the room so close the drapes October 8, 2015
Rated 1.0 out of 5.0 by Disappointed experience for College tour. I am a rewards member and always stay with Holiday Inn and always enjoy my stay. I picked this hotel because it was close to my daughter College tour of the campus. I was disappointed with the service of this hotel. Every vending machine on every floor was not working. The breakfast the next morning had very limited food out and was being hoarded by a transient. The transient was hoarding the food while the employee just stood there and ignored the situation. Every hotel guest stood there in shock while nothing was done. October 2, 2015
Rated 2.0 out of 5.0 by Poor Front Desk at Check-in We checked in very late and specifically asked for a room with 2 queen beds. The front desk checked us in and when we got to the room found that there were only full sized beds in the room. We had 4 adults and found this to be very uncomfortable. Had we known that there were only full size beds, we would have chosen a different hotel. By the time we got to our room with our bags it was very late and we were too tired to mess with finding a different hotel. September 30, 2015
Rated 5.0 out of 5.0 by Great service From the hotel shuttle to check in/out staff was one of the most genuinely friendly staff I have encountered in a long time. Clean September 29, 2015
Rated 4.0 out of 5.0 by Great staff and hotel but watch out! My experience at this location is par with other IHG hotels. You know what to expect in the way of price, cleanliness and rooms. Its does a great job in that respect. The staff is also very friendly and accommodating. However, don't find out like I did, via the Albuquerque Police Department that the hotel parking lot is experiencing a rash of vehicle break- ins every weekend (yes, EVERY weekend) That info needs to go out front, before you lock up your car. Take everything that you don't want to lose inside with you. The security cameras in the back are non existent, so park close to the front, haul your stuff inside and set those alarms. Would have stayed there the same had I known this but would have prepared differently. Will stay in a different hotel next time, perhaps one with a perimeter fence (say, like the hotels across the street) and with extensive CCTV coverage. September 27, 2015
Rated 5.0 out of 5.0 by Superb staff, convenient location, spacious room, fabulous pool I enjoyed everything about my stay, mainly due to the pleasant, kind and helpful staff. The room had everything I needed, and I especially enjoyed the beautiful pool, which was large enough for swimming laps. Fresh coffee and hot water for tea were available around the clock, and breakfast was tasty and offered several good choices. Free Internet and the airport shuttle were added attractions. September 26, 2015
Rated 4.0 out of 5.0 by Great Service Front desk staff was very kind and friendly. Check in and out was very quick. September 24, 2015
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