Rated 4.0 out of 5 by 76
Rated 4.0 out of 5.0 by sd2004 management and staff should be complimented
this is a nice location, easy to find. the rooms are nice, clean and arranged for easy access. The A/C was not working properly in our room.
December 4, 2013
Rated 5.0 out of 5.0 by VikE Comfortable bed and great service
We always stay at Holiday Inn Express when we travel because we know that we will be getting a great hotel with clean rooms and comfortable beds. Albuquerque Midtown also delivered this. The hotel is very nice & clean, and the employees were friendly and helpful. We were greeted with a smile, and since we are rewards members we were given an upgrade to a larger room...nice. We had to stay an extra night, due to snow & heavy winds. But, even after we checked out and had to return after realizing we weren't going to make it on the icy roads, we were given our same room (even though the hotel was pretty busy) and guaranteed the same price as the night before. Thank you!
** I also wanted to say a special thank you to the friendly, caring young lady who was working the breakfast area the morning of Nov 25. I'm sorry I didn't get her name, but she was cheerful & funny, and really brightened up my morning. You could tell she loved her job and loved being there for the hotel guests.
November 29, 2013
Rated 4.0 out of 5.0 by 1BigG Office
The in room business area lacked lighting and electrical. It appeared that the room was small for all the things that were being put in.
November 18, 2013
Rated 3.0 out of 5.0 by straperguy Quality of sleep
The bed was very comfortable, but the A/C unit was very noisy...it woke me up every time the compressor would cycle.
November 12, 2013
Rated 5.0 out of 5.0 by Blue69 Can't wait to come back
I came to Albuquerque for work and stayed at the Holiday Inn Express from 10/28/13 to 11/07/13. All I have to say is awesome. I was able to relax when I came in from work each day.
Tania greeted me in the morning with a smile. She made sure that everyone who came into the breakfast area had what they needed.
I had these cool notes from the cleaning staff stating that they came by my room but noticed the tag on my door and respected my privacy. I appreciate that so much. On that note, I know you would save some money by not putting the sheets of paper under the door. It is a nice gesture but I would rather your company save money and put it towards a microwave oven in the breakfast area. Just a thought.
I also had the pleasure of meeting the rest of the front desk staff. Always greeted me with a smile. They were always helpful.
I noticed that they worked long hours and shifts they were crazy but they handled it with a smile. I really hope they get some kind of break because I always saw them at the desk or walking up to the desk as I came through the front doors. Very alert.
There was one night I was conversing with Zahira and Valerie and then the internet went out in the hotel. Both of them found a solution to the problem and took care of the matter and promptly as possible. They showed concern and care for the customers. That meant a lot to me.
I have to admit that it was hard saying goodbye on my trip. I can't wait until my job carries me back to Albuquerque so I can "come back home". The only cons I have is that you need a microwave oven in the breakfast area and better pillows. They weren't all that bad but new fluffy ones would be great.
November 11, 2013
Rated 1.0 out of 5.0 by CelticsKg5 Dirty room, poor customer service
I had a week long reservation. My room was not cleaned when I returned the one night so I came downstairs and asked for a manager and an explanation. There was no manager on duty, so I left my name and # with the clerk and requested a call from the manager in the morning. In the meanwhile, the only thing the clerk was able to do was switch my room. I returned from a long day of work to relax, and instead ended up packing up and moving all of my belongings to a different room because the hotel made a mistake and looked over my room. The manager never called me the following day and zero compensation was given. What a poor display of customer service.
November 4, 2013
Rated 5.0 out of 5.0 by TimL48 Great breakfast
We stay regularly at HIE. This was the finest breakfast we have ever had. I think it was do to the excellent attention to detail that your employee was giving. She was enthusiastic about her job and attending to all of us. She is definitely a keeper. We'll done!
October 31, 2013
Rated 2.0 out of 5.0 by womantraveler Comfortable room, but management needs some work
The rooms were clean, the breakfast was good, but they need a little work on management. They shuttle was supposed to pick me up from the airport, and there was a snafu. In brief, I ended up at the wrong Holiday Inn Express, and they just left me stranded- no communication, no nothing. The shuttle driver from the wrong Holiday Inn Express took me to the Midtown one. I felt they should have called me, sent somebody to get me, pay for a taxi- anything but leave me stuck, alone, in a strange city. I called them twice and the front desk clerk never returned my call and just claimed that she couldn't raise the Shuttle Driver- I'm guessing maybe she tried once- each time after I called her.
Then, one employee told me that they were serving breakfast on Saturday at 6:00 am regardless of what the sign said- well that was wrong, too.
After the problem with the shuttle, other people were quite nice and accommodating. I never did get an apology from that desk clerk for leaving me stranded.
October 29, 2013