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Rated 4.3 out of 5 by 272 reviewers.
Rated 4.0 out of 5.0 by Great Location - Nice Staff This hotel was right near the hospitals for us to stay in while visiting a family member. The staff was nice, hotel clean and location fantastic. November 6, 2014
Rated 5.0 out of 5.0 by great staff Place we stay each time in Alb for any reason. Always enjoy our stay. Close to shopping and restaurants. Make use of the shuttle service November 5, 2014
Rated 5.0 out of 5.0 by Comfort Overall Husband had medical appointments in the local area; staff was nice and understanding, made late departure as painless as possible for us. thank you. October 31, 2014
Rated 4.0 out of 5.0 by Good stay for college visit We visited Albuquerque in October for a college preview of UNM. This is a good location. October 30, 2014
Rated 4.0 out of 5.0 by Great Staff! My second chioce in the area, the first was not as nice. Glad I picked it, staff Valerie, Cindy & Willy were very helpful driving the shuttle to places to eat. My choice in Albuquerque! October 29, 2014
Rated 5.0 out of 5.0 by great breakfast the choice of breakfast items was best I have seen in hotel-motels I have stayed in. October 28, 2014
Rated 5.0 out of 5.0 by Great Hotel and Service Stayed on a business trip and the hotel was clean, service of staff excellent and great facilities. October 27, 2014
Rated 5.0 out of 5.0 by Great place to stay in Albuquerue This hotel offered all the amenities of an upscale hotel at a reasonable price. Great location and free shuttle to a lot of attractions. Used shuttle to the park and ride for the Balloon Festival, and to the train station for the Rail Runner. Very helpful and accomodating staff. Comfortable rooms, and the best hotel breakfast I've ever had. October 23, 2014
Rated 5.0 out of 5.0 by Great value, clean, comfortable and great service I would recommend staying at this Hotel if you are looking for a clean and comfortable hotel with excellent customer service. October 22, 2014
Rated 5.0 out of 5.0 by Friendly staff and great value This stay was our first at the Holiday Inn Express. We had to book our reservation on last day of the 2014 Albuquerque Balloon Fiesta. We had to leave early morning from Carlsbad NM and got to the hotel around 1:00PM. We were so tired and needed more sleep so we took a chance to drive to out hotel to see if we can check in early. To our surprise there was a room available and a very friendly clerk let us in to one of our rooms. And within one hour he phoned us advising another room was ready for us (we reserved 2 rooms). This is what I call " excellent service". I cannot recall the staff's name but I would like to thank him and other staff for wonderful experience and memory. My wife met a maid lady who works there the following morning and my wife was so pleased and happy because of this maid lady's demeanor. I can comfortably say that every employees at this hotel are very friendly and happy. Which means that the management is doing a great job keeping every employees happy. It is very difficult to hire and maintain good workers these days. I am totally impressed!! October 22, 2014
Rated 3.0 out of 5.0 by Poor A/C Air conditioner did not cool the room and was very loud. October 21, 2014
Rated 5.0 out of 5.0 by Good experience. The hotel was easy to find and in a good neighborhood; there was plenty of guest parking but the check-in portico was only large enough to keep two cars dry in the rain. Check-in was uneventful and I was pleased that I had the option to receive points as my rewards member perk, rather than a bottle of water, which has no value. On the day I checked in there was a free nacho bar in the evening. The hotel was quiet even though all six floors were filled to capacity; perhaps because most of the guests were senior citizens. The room was spacious and the bed and pillows were comfortable. The room was equipped with a microwave, refrigerator, wet bar, and roomy desk with electrical outlets. The room was slightly dark; there was no ceiling light, there were not enough lamps for the size of the room, and one table lamp was broken. The bathroom was well lighted, but did not have a vent fan. The bathroom was very small. The alarm clock was old and part of the display was burned out. I give the breakfast bar a grade of 97%. There was a dedicated attendant, items were well stocked, food was fresh and tasty, and there was variety. Even the automatic pancake maker was filled and working properly. I deducted 3% because there was no trash can near the exit, the space was a bit small during peak usage, and the hot water dispenser was empty. Every Holiday Inn Express across the country has a problem keeping the hot water dispenser filled. This is a corporate problem; IHG needs to provide beefier units that at least have a water level indicator. October 19, 2014
Rated 5.0 out of 5.0 by Nice Location, staff, and services were great. The only thing was the price charged during the Balloon Festival. October 16, 2014
Rated 5.0 out of 5.0 by Great Service, very friendly Spent a week there for the balloon fest, centrally located, easy to commute from but overpriced for that week!!! October 16, 2014
Rated 5.0 out of 5.0 by Great Hotel, Great Staff, GREAT Experience!!! We had a wonderful stay at the Holiday Inn Express!! The staff was so friendly and accommodating!!! The shuttle service was outstanding!! We were in Albuquerque for the balloon fiesta and decided to not rent a car. We were a little nervous about this decision but the hotel shuttle was excellent and got us everywhere we needed to be. Worked perfectly with the Park n' Ride passes for the fiesta!! There were only a couple of things that weren't 100% satisfactory during our stay. 1. The bathroom didn't have a vent in it so it got super hot and steamy in there with 3 people showering each day. 2. There were only smoking rooms available and we weren't able to switch upon check-in. I was pretty disappointed with that since I'm a platinum priority member. It was very smoky on that floor and all of my clothes and luggage smelled like smoke. I don't feel like smoking should even be allowed inside the hotel!! But overall, our stay was fantastic and the staff was AWESOME!! The shuttle service was AMAZING!!!! Breakfast was delicious!!! October 16, 2014
Rated 5.0 out of 5.0 by Excellent bed and desk division! I was able to successfully finish my work in no time without being distracted by the TV. The room was well designed for a week's stay. The kitchen area and desk were set apart from the living and sleeping area perfectly! October 14, 2014
Rated 5.0 out of 5.0 by ABQ Excellent hotel. Great staff; a special thanks to Tanya and Viola. October 9, 2014
Rated 5.0 out of 5.0 by great room and service I was impressed with the staff and the room. The breakfast selection was awesome and I was surprised that the food was actually good. October 6, 2014
Rated 5.0 out of 5.0 by Excellent Experience Everything about my stay was great - this is a clean, comfortable place to stay at an affordable price. I have stayed here several times and will be staying here again next week. The staff is friendly and helpful. I really appreciate that the overall motel is clean - the elevators, lobby, hallways and of course, the room. There is a restaurant within walking distance of the motel and it is located in a convenient area. October 4, 2014
Rated 4.0 out of 5.0 by Great room and location I picked it because it was easy to get to and get to other areas of town not a traffic night mare. October 2, 2014
Rated 5.0 out of 5.0 by We enjoyed our stay You cannot go wrong staying here. We just stayed overnight while passing through Albuquerque, NM. September 22, 2014
Rated 3.0 out of 5.0 by Good place for Albuquerque A good place to stay for the business traveler. A good restaurant in walking distance from the hotel. September 22, 2014
Rated 5.0 out of 5.0 by Albuquerque The staff at this property are very friendly and accommodating. The property is clean and well maintained. Overall very pleased with my stay. September 20, 2014
Rated 5.0 out of 5.0 by Hotel Stay Good vslue for the money and closs to shopping opportunities for my wife. September 19, 2014
Rated 5.0 out of 5.0 by Comfortable with Helpful Staff Because we are older, we were looking for comfort in a new city. We found the comfort we needed at the Holiday Inn Express. We also found a staff that was ready to answer our questions about the city and provide us with the things we needed to navigate the city. We enjoyed our breakfasts and the coffee was very good. We tried to tip the young lady working the breakfast bar, but she would not take a tip. She said that she did her best, not for tips, but because she wanted the guests to enjoy themselves. Overall, it was a very good experience. September 16, 2014
Rated 3.0 out of 5.0 by Clean, nothing special It was clean. Staff was polite but not especially friendly. Sort of a worn out feeling in the hotel, could use a little updating. Only stayed one night so it was ok. September 14, 2014
Rated 4.0 out of 5.0 by Centrally located, good value First stay in Albuquerque, conveniently located in the middle of town. Great views from rooms and services we've come to expect from IHG. September 9, 2014
Rated 5.0 out of 5.0 by great experience room was clean staff are great and very helpful. Food was not so great same thing every morning.Will stay again September 8, 2014
Rated 5.0 out of 5.0 by Book your room here! Can't imagine there's a much better experience to be had in ABQ. The (free) daily breakfast was substantial and high quality. The hotel has a location very convenient to UNM I-40 and I-25. the front desk was really helpful and attentive and all of the rooms are suites! There is no reason why anyone should book other than this hotel. Thank you! September 8, 2014
Rated 5.0 out of 5.0 by Bonito Hotel y Buenos Servicios El hotel esta en una excelente ubicación lo que nos ayudo a disfrutar mejor la ciudad de Albuquerque. Pensamos regresar en nuestra próxima visita a la ciudad. September 8, 2014
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