Rated 4.2 out of 5 by 199
Rated 2.0 out of 5.0 by Ellen65 comfortable bed
would like better news channels in the room such as MSNBC.
April 23, 2014
Rated 5.0 out of 5.0 by mls001 Great service!
The hotel staff was attentive and provided great service. The breakfast lady, Tanya is a kick. Come visit her if you can!
April 22, 2014
Rated 2.0 out of 5.0 by Tonder Didn't recognize Platinum Ambassador card (!)
At check-in I presented my Platinum Ambassador card. However, to my surprise I was told that this card was not part of the IHG loyalty program (!).
After having explained to the employee that indeed it was (actually the highest level there is), the card was hesitantly accepted.
Needless to say that there was no recognition for being a platinum member and consequently no offer of extra bonus points/welcome gift or room upgrade.
Actually, I would probably have been better off being a basic (silver?) IHG member. A somewhat bizarre experience...
Anyway, the room is ok for the price.
Traffic noise, although the adjacent road is not that busy, is surprisingly high.
As in most HIE hotels the "high speed internet" is no such thing. It is a 2mbps line that can be used only for email and (very) light internet use.
The outdoor pool was not in use. With temperatures of high 80's that was a bit of a shame.
I will not be coming back to this hotel.
April 21, 2014
Rated 5.0 out of 5.0 by Dereck B Great Hotel
Hotel was clean, comfortable, and the staff was very nice and attentive to my needs. They were professional and efficient. I would definitely stay at this hotel again.
April 14, 2014
Rated 5.0 out of 5.0 by ronrob123 Clean , Safe and Comfortable
Have stayed in many hotels while visiting Albuquerque.
Really enjoyed my stay and will definitely return.
It was clean , felt safe, room was comfortable and price right. Nearby shopping area was convenient as well.
Noise level in our room was nonexistent , staff was friendly .... Off season , so pool was closed. plenty of parking around the hotel....just wish they had a perimeter fence enclosing the parking as the area is very open. Otherwise safe and have never had problems.
April 12, 2014
Rated 5.0 out of 5.0 by HB Rick Great bed and location
Stayed at the Midtown HIE coming back from a road trip visit to Austin TX. The hotel was great! Good location (easy off and on to I40), and great bed and comfortable stay. We would come back when in the area again.
April 7, 2014
Rated 3.0 out of 5.0 by Mr BRE NO HOT WATER FOR 2 DAYS
I think management handled the no hot water issue really bad. Otherwise, I would have rated them excellent as it has been in the past. This is a good facility and I will stay here again.
April 7, 2014
Rated 2.0 out of 5.0 by Shannon0114 Boiler went out....no shower for a day and a half
The boiler went out and the guest were notified by a letter under the door. There were two mornings with little or no hot water and one night without any hot water. The hotel didn't offer to comp the room or give any discount for future stays. Very disappointing stay. Normally the stay here is good. It's very embarrassing to show up to a work training without having a shower for a day and a half. The. Bed was comfortable and the room was nice.
April 6, 2014
Rated 3.0 out of 5.0 No Smoking Room Problems
The room was supposed to be "No Smoking" but someone had smoked in it, and when I opened the door there was no doubt it had been smoked in recently. They tried to find me another room, but were too full. The desk staff said they may be able to find some spray (like Febreeze) which may have helped, and she said she'd bring it up. But she never showed or called. I even found one of the cigarettes sticking out from under the TV stand, and gave it to the front desk. I'm surprised that the cleaning staff didn't initiate some action. It was certainly a noticeable odor! I made do.
April 5, 2014
Rated 5.0 out of 5.0 by Kancho Convenient Location, Great Service.
This is a very clean hotel with friendly and helpful staff. Check in and check out was quick and painless. The room was spacious and comfortable. My stay here was an overall pleasant experience.
April 2, 2014
Rated 5.0 out of 5.0 by Traveler550 Very friendly hotel staff, great service, spacious rooms!
Excellent stay. Was greeted well and taken care of just as well. Enjoyed the spacious room, bedding was very comfortable and immensely enjoyed the fact that there was a restaurant within walking distance so I could eat, take a lil stroll, and return to my room and relax.
April 2, 2014
Rated 5.0 out of 5.0 by mcdhobbs great place to stay
Clean and great location. Staff friendly and helpful. Plan to stay there again next time we are in Albuquerque.
April 1, 2014
Rated 5.0 out of 5.0 by PerezCA A nice place to relax
This hotel is right in the middle of everything in town. If I can drive less than 15 minutes and get to everything I need then that puts it in a great spot. I was able to relax but the pillows were just too soft for me. I am delicate when it comes to my pillows and they have to have a little more firmness to them. The room was also a little older in the furniture than some of the newer hotels. Sofa seemed like it was something from the 60's or 70's. Overall the price is great and the hotel is a pick for me next time.
March 31, 2014
Rated 5.0 out of 5.0 by NCgirl1977 Excellent Service
I love this hotel! Very clean and friendly Staff! Will stay again!
March 26, 2014
Rated 5.0 out of 5.0 by 5starww Great rest after long drive!
We were pleasantly surprised to find a very nice, comfortable room. Front desk staff was helpful and cheerful. There could have been additional outlets for charging electronics. Internet was slow and hard to connect....other than that we enjoyed our overnight stay. Breakfast was good, plenty of selection and great start to next day of driving!
March 25, 2014
Rated 5.0 out of 5.0 by REBREBREBTESBBS Midtown Holiday Express
We had a great time and the breakfast is great.
Ths survey is too long - - the only reason I completed all of it is I wanted to compliment the staff.
March 19, 2014
Rated 5.0 out of 5.0 by Prescottkid nice hotel
Very nice and well kept up property. Hotel was very clean and easy freeway access.
March 18, 2014
Rated 1.0 out of 5.0 by Metuckness Area OK, Hotel decient, Staff Horrible Unyeilding
As I mentioned before. I always stay at Holiday Inn Express's because they are pet friendly, or so I thought.
I bring my Coton de Tulear with me wherever I go. He is a service dog for my pain management and is hypoallergenic and doesn't shed or smell like a dog. I checked in with the knowledge that it was a pet friendly hotel. I even walked the dog in on a leash numerous times and no one said anything.
I take him out for a potty break at 4AM and I get accosted by a lady, looked like she worked there and yells at me for it being dog free hotel and I have my 15lb kennel trained, none shedding, travel knowledgeable dog with me. I try to explain, as best one can at 4:30AM, that I thought they were allowed and she just kept on yelling at me I would be charged $100 extra. I finally gave up and went back to bed, what else could I do? I am upset because of her attitude and because I was incorrectly informed; not to mention the fine was more than the room including taxes (and I was using a tax exempt Government Card).
I will not be staying at that hotel again and I will not recommend it to my fellow government employees that travel there with a staff with an attitude like that. It should of been handled in a much more business like attitude and demeanor. Also, because they don't take dogs. One would think she was on night shift because of her attitude!
I get more upset the more I think about it. I understand rules and I understand mistakes and I understand policy and I know it can be waived as needed, I also understand people have bad days and personal issues. but policy should be handled in a professional manner and this wasn't. Even after checking out I am unsure if I was charged the $100 penalty for mistakenly bringing my dog with me, you can bet it will not happen again. If I ever decide to stay at a Holiday Inn Express (with whom I have always stayed with in the past) I will get it in writing dogs are allowed and carry it with me when i take the outside to go potty, because this was not the way i want to be treated, even if I was in the wrong mistakenly.
March 17, 2014
Rated 5.0 out of 5.0 by John66 Frequent visitor
We travel from Phoenix to Iowa four or five times a year on family business and have made this hotel one of our regular stops, both coming and going. It's location works reasonably well with our travel itinerary and it's easily accessible from I-40. It is located near an excellent India restaurant, the Taj Mahal. The cost of their two-bed suite is extremely reasonable and the quality of the accommodation is excellent. We use the wireless internet connection frequently. The connection process is simple although the speed is somewhat less than most IHG properties we stay at. The channel selection for the TV's is excellent. We enjoy the complimentary breakfasts at all of the HIE hotels we stay in around the US but this one is the best we've found. The food quality is consistently high, the usual menu choices are always available, and the young lady who supervises the dining room provides exemplary service.
March 14, 2014
Rated 5.0 out of 5.0 by MarathonMan262 Easy to stay
Thank you for being where I need you to be.
March 10, 2014
Rated 5.0 out of 5.0 by RLuc14 Comfortable and attractive room!
The room was very quiet and comfortable. The whole facility was attractive and very well lit! I felt very safe traveling alone coming and going.
March 10, 2014
Rated 5.0 out of 5.0 by Trome575 Security
I feel the parking lot is to dark and not safe. You can also use more security. Again I love staying there and the staff treat me very good. Mandy,zahira,Valerie,Abby,Harley,Alex, and Tanya. Plus the whole staff there. This crew treats me very well.
March 10, 2014
Rated 5.0 out of 5.0 by dezertrat Comfortable bed
Only stayed for one night, but I really like the pillows.
March 5, 2014
Rated 5.0 out of 5.0 by Roger60 The Travel Exeprience
It was great! We stayed on our way out to Arizona and decided we wanted to stay a second time on our way back. The staff is excellent and the rooms comfortable and inviting.
We're coming back when we're in the area.
February 26, 2014
Rated 5.0 out of 5.0 by bblair2 Great service
The room was clean and comfortable. Very nice. Would stay at this hotel again.
February 19, 2014
Rated 5.0 out of 5.0 by Barbie13 Fantastic Shuttle Service
Overall this hotel was one of the best experiences we have ever had. We were treated like we were their only guests. We did not have a car and needed to depend on the shuttle service. They really took care of our needs and we so appreciated everything. If we ever go back, we would definitely stay there!
February 16, 2014
Rated 5.0 out of 5.0 by Fanny5 great place
HAD A nice room and a good night sleep. what more can you ask of a hotel?
February 14, 2014
Rated 2.0 out of 5.0 by textravel Poor Staff
I check in and get room next to elevator when plenty of other rooms are available. I request and they give me different room.
I am on elevator and staff member is not courteous or customer friendly.
I shower in the morning and end up standing in 4 inches of water because of a clogged drain.
This is by far the worst Holiday Inn Express experience I have ever had, I question the on site management of this location.
February 12, 2014
Rated 5.0 out of 5.0 by hapkidoshawn Great location and good staff
I was the meeting planner for a week-long training. The meeting space was perfect for the size of our group (50 people, classroom style). The staff was very prompt in finding whatever we needed and giving us the room to perform our duties. The rooms were clean and spacious. The housekeeping staff was efficient and timely. Breakfast was hot and fresh and the hotel shuttle was a bonus for all of our members who needed to go anywhere for Super Bowl weekend. Great experience all around.
February 11, 2014
Rated 5.0 out of 5.0 by Jenn O Strongly recommend because of a friendly staff
I do and will continue to book a room at this hotel every time I pass through Albuquerque, because of the friendly staff and clean, comfy room. This staff of this hotel is the highlight. They show genuine interest in and work to care for the guest's needs. Thank you!
February 7, 2014