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Rated 4.2 out of 5 by 244 reviewers.
Rated 5.0 out of 5.0 by One of the Best This IHG property has become one of our favorite hotels. We travel through Albuquerque between and twenty times per year and based on the staff's continued exemplary performance, we've decided to make it a permanent addition to our travel plans. The rooms are always clean and well stocked, the breakfast fare is well-prepared and of good quality, and the staff is always friendly and competent. This is obviously a well-run, well-managed operation. September 23, 2013
Rated 5.0 out of 5.0 by Great Service On our visit to Holiday Inn Midtown-Albuquerque, NM There were 8 of us from Dallas/Ft Worth TX staying we had 4 rooms. The rooms were all very clean and comfortable. The service from front desk to rooms to eating area very clean and friendly. Thanks to Tanya, Viola, and young man at desk. We will be back!! September 19, 2013
Rated 5.0 out of 5.0 by Nice place Very up to date, clean , good staff and close to a good place to eat September 3, 2013
Rated 3.0 out of 5.0 by Room was nasty I stayed the first night on my way to California and the room was very clean so when I came back from California I stopped at the hotel to spend the night .. I was told I had my room reserved for. 1st floor but did not have but second so I said that would be ok. I went upstairs to the second floor to my room there was brown looking stuff on the pillow and the toilet had water coming from under the toilet this was all in 5 minutes time so I called the guy on duty who was very nice he seen how nasty gave me another room on 3rd floor and it had a very nasty tab with black hair in the tub with curtains that was so Nasty and the air wasn't working .. Plus the furniture has not been dusted so I went and got a blanket and pillow out of the car sand we slept with that. I think the hotel is very nice but needs better upkeep and housekeeping needs to try harder on the room also let manager and office know. August 24, 2013
Rated 1.0 out of 5.0 by Dissapointing Was represented as being close to Old Town but is 5+ miles away. Noisy A/C units 3 feet away from the bed. Drains were plugged. Staff could give no tourist info/help. Thought my Platinum Priority Club would help but still treated poorly. Very dissapointing August 22, 2013
Rated 5.0 out of 5.0 by Great Place to Stay What a beautiful hotel and comfortable, clean, neat and tidy. Loved the place. We will definitely stay there again if the chance ever arises. We left before breakfast was served. THANK YOU! August 22, 2013
Rated 1.0 out of 5.0 by Broken down bed, horrible pillows and A/C not working properly After trying for hours to sleep while the A/C unit in my room continued to cycle on and off, I finally got up to call the desk. The unit was making a banging sound and each time it did, it woke me. I was told they were full and since it was the middle of the night there was nothing they could do. Besides the fact the bed in the room was just worn out! I now wonder about the "hospitality guarantee". Upon check out, I asked for compensation for the fact I had to sleep with no A/C because it was so loud banging on and off, I was told they could do nothing! August 19, 2013
Rated 5.0 out of 5.0 by Great Service Great Service from front desk staff. Do not remeber her name , but went above and beyond to help. August 18, 2013
Rated 5.0 out of 5.0 by Best Holiday Inn Express Room I have ever experienced Easy late check-in, comfortable and very clean room, big flatscreen TV, very roomy. August 17, 2013
Rated 5.0 out of 5.0 by Great service friendly staff clean facility Convenient location midpoint. Very friendly staff and courteous. Tanya as always friendly and efficient! Provides great service. Great food variety and service for the money plus you earn reward points huge plus. Safe place to travel with family. Wished it had an indoor pool. Otherwise great place to stay highly recommend. August 14, 2013
Rated 4.0 out of 5.0 by Good location, fair price People at desk tried their best to help. Breakfast : one lady was really cheerful and helpfull. Phone in room was not working. Good location , various eating places around. August 13, 2013
Rated 1.0 out of 5.0 by Broken down mattresses- we rolled to the middle, considered moving to the floor! Beds were terrible! If you like sleeping next to your partner, I mean squished next to them, these beds at for you as you roll into the person next to you. Linens were fair, room was ok, but we all woke up stiff and sore. At one point we even considered sleeping on the floor! Checked it the next morning and moved to another hotel down the road. August 12, 2013
Rated 4.0 out of 5.0 by Conveinient Location and great service Hotel was clean with friendly staff. Air conditioner was noisy and hard to control. The bed was worn and not comfortable on one side. August 9, 2013
Rated 4.0 out of 5.0 Simple and efficient, but never receive a forgotten electric shave Good place to be. clean room, pool for children and good breakfast choice. Only bad experience was about a forgotten shave. I've contacted the desk to send me a forgotten shave in the room to an US destination They said they will give all information to UPS to send me the shave (i was supposed to pay the shipping) and i never receive any call form UPS or Desk .. i'm now back in Fance and it's to late and to expensive to get my eletric shave back. July 29, 2013
Rated 1.0 out of 5.0 by Guest Services I always stay at your hotel when I'm in town for business, and everything is usually great. However, during this stay, I forgot four Nike golf shirts in my room when I checked out of room 523 on Friday during my last stay approximately two weeks ago. When I got home, I called the hotel and spoke with someone from room service to report my forgotten shirts. They promised they would check on my shirts and call me back after I left my number. To date, no one has ever called me back, and I can only assume that someone from house keeping kept my shirts. I left my contact information, so if someone would care to give me a follow up call. Thank you. July 26, 2013
Rated 5.0 out of 5.0 by friendly staff For the second time in six months we were exceptionally pleased with the friendly and helpful staff and the service at this Holiday Inn Express. July 20, 2013
Rated 4.0 out of 5.0 by stop along the way it was convenient to find and right by the Applebee's for quick dinner choice July 13, 2013
Rated 5.0 out of 5.0 by Good Place Location was great for our purpose. Room and property were clean and the staff was great.I will stay here again. July 9, 2013
Rated 5.0 out of 5.0 by A Good Hotel The Holiday Inn Express is a well-valued hotel, located conveniently in central Albuquerque. It had easy access to and from both I-40 and I-25. The room was clean and nicely appointed. The desk information packet had a section offering an excellent selection of local restaurants. We chose the Taj Mahal and enjoyed an fine meal of Indian cusine. We intend to make this hotel our choice whenever we stay in Albuquerque. July 2, 2013
Rated 5.0 out of 5.0 by Breakfast The Breakfast lags a lot on the choices and the quality. The eggs are terrible. The hot rolls are great. Not a good balance for a large hotel chain. June 27, 2013
Rated 4.0 out of 5.0 by better deal than expected Nice hotel and super friendly staff. Conveniently located to all the eateries we wanted to try. Would definitely recommend if needing a place to stay in Albuquerque. June 20, 2013
Rated 4.0 out of 5.0 by Over all stay was very good. We had stayed at another Holiday Inn back in Nov. of 2012, it was very close by to this one but not near as nice. The people at the desk were not friendly, but at this one we were greeted with a smile and told Welcome Priority Member. We also got a welcome sack which was appreciated greatly. I know we will be returning to the area soon or at least once or twice a year so this Holiday Inn will be our choice of one to stay in. Thank you for great service and kindness. June 13, 2013
Rated 3.0 out of 5.0 by Nice size room Our preference is a King size bed. I have never been able to understand why they would put 3 pillows, 3 towels, 3 hand towels, and 3 washcloths in the room ( I would guess most people that request a king size bed would have two people staying in the room) - and with a small sink/microwave area no towels at all!. Even when I specifically ask for extra towels they were not able to accomodate my requests. The staff could not tell us where a grocery store was - "the nearest is Walgreens" when in fact there was a grocery store just minutes away. June 5, 2013
Rated 5.0 out of 5.0 by Faucet in Bathroom The only thing I might complain about it the faucet in the bathroom. It is very difficult to move to hot or cold. I had to use both hands to move it. the rest of my experience in the room was very nice. Comfortable bed, great view of the mountains, the mini bar, the location. All in all I would recommend this hotel highly. May 12, 2013
Rated 5.0 out of 5.0 by Great hotel and service. We make it a point to stay at Holiday Inn Express when traveling because we always have a good experience. During our current travels the Albuquerque Midtown was the best of the ones we stayed at. For the price of the room it was much nicer than the other ones we stayed and got the feeling we were being hit with higher room rates than normal, almost double what the Albuquerque Midtown charged for much better accommodations. My wife and I recommend the Albuquerque Midtown. As a qualifier to this review we must say that when traveling we never have a fixed schedule of where we will be so we tend not to make reservations ahead of time and we've never failed to get a room at a Holiday Inn Express. Overall, great chain. May 12, 2013
Rated 5.0 out of 5.0 by Great stay during business travels. This is the only hotel I reserve when business traveling to or through Albuquerque. I continue to experience its great friendly staff, clean atmosphere, comfortable rooms, and nice quiet property. (I once fell ill during my travels and one of the maids brought me water and checked to see what I needed. What an angel!) I also like that Apple Bees is located near, just off the parking lot. Important: Upon making your reservation, see how you can earn 5,000 points! Usually you have to pay the regular rate, if you're a member, its worth it! May 6, 2013
Rated 4.0 out of 5.0 by A few disappointments... I've stayed at several HI 's over the years. Overall this venue was as expected, however I was disappointed in two circumstances. 1. I asked the front desk evening woman for two regular coffee packets and was told she didn't have any. I asked her three times and by the third time was ignored by her. 2. When I arrived home on the day I checked out, I realized I had left my laundry bag with a weeks worth of soiled clothing in the room. I was informed they were "lost" and no real attempt was made to locate it for me. On the POSITIVE side...both my brother and I were impressed with the initiative, cheerfulness and genuine concern for our breakfast needs by the kitchen woman (Tanya). She is a definite asset to your company April 18, 2013
Rated 3.0 out of 5.0 by Service was no bueno This was the first time the clerk did not acknowledge I was a member of the Priority Awards. No bottles water or a snack. I was kinda disppointed. However, I did not want to make a scene and just left it at that. Very disappointing... April 12, 2013
Rated 5.0 out of 5.0 by Holiday is In! Holiday is my choice above all other hotels because they meet the quality versus price that I seek. The quality is very high and the price is affordable! I always shop for the discounted room, but only with Holiday Inn. They have yet to disappoint me. I have been using them exclusively for 10 years. Before that I shopped around and found nice hotels at a nice price. But, Holiday Inn was the best of the bunch... and is even better now! April 9, 2013
Rated 5.0 out of 5.0 by A home away from home. Moving across country was stressful it was such a relief to have a comfortable room waiting for us. The staff was exceptionally helpful. This is the only hotel in Albuquerque, NM that I would recommend to family and friends. April 8, 2013
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