Rated 4.1 out of 5 by 124
Rated 3.0 out of 5.0 by mjcelaya Wont Stay Again
4 out of 5 stars is highly inflated. Who's rating that? the staff? The worst part is the bathroom. If you are sitting down make sure the door is locked because if someone opens the door you'll get hit in the face or the knees that's how close it is. Property is way over priced as well especially for the area. Next time I'll take my money and go to a hotel where they at least provide free breakfast in the morning. Also they had a flat screen in the room but with no HD channels! Are you kidding me?! What's the point of a flat screen TV with no HD? Unbelievable! Might as well put tube TV's in the rooms.
October 15, 2014
Rated 5.0 out of 5.0 by Kevan11 Short Stay
It was just an overnighter but the check-in process was fast in spite of the busy lobby. We checked in at 5:20pm just like many others. The state fair and baloon festival had everything filled to capacity but I was able to secure a room with Rewards Club points. Our special requests were all addressed quickly and by friendly personnel.
October 14, 2014
Rated 4.0 out of 5.0 by nancyfromtucson Comfortable and Clean
The room was spacious and clean. The bathroom was also very clean and the housekeeping staff was excellent. That being said, ask to stay in the main part of the hotel. There are separate wings that are inconvenient. Also, the ballrooms were very nice.
October 13, 2014
Rated 4.0 out of 5.0 by dance enthusiast great service, clean hotel, some noise issues
I would stay here again but bring ear plugs. Staff are wonderful, room is clean , bed comfortable, amenities adequate. The only problem is proximity to interstate. A/c is noisy, so it was hard to fall asleep whether the window was open or closed. However, once asleep, I rested well. Indoor air was clean, which matters more to me than noise.
October 13, 2014
Rated 4.0 out of 5.0 by Abq regular Great Hotel
Great Hotel. Its just not for me. Crowne Plaza Houston took care of my request as well as request made at other hotels we have stayed at.
October 12, 2014
Rated 4.0 out of 5.0 by kn4hh A great stay however room not serviced adequately
We stayed here for two nights. After the room servicing was done, my wife discovered that no wash cloths were provided. She also found soiled trash under room furniture. She killed a roach in the bathroom.
Having said this, my previous stays have always been excellent and never had any room servicing issues. We discovered that the room attendant was a new employee.
October 9, 2014
Rated 3.0 out of 5.0 by Pamela1077 Anniversary weekend
Booked this hotel for our anniversary weekend. We had tickets to see Wicked and also decided to see the Balloon Fiesta. Room rates were doubled because of the balloon fiesta. We arrived late and decided to have a snack and drink in their bar. My husband ordered drinks at the bar and the bartender said he would send a waitress over so we could order food. She never came and kept walking by us. The next day we had our do not disturb sign on our door and came back after shopping and the maid service came in our room anyways. We left the sign on our door for a reason!! I had my computer out and we also did not need service. I have been to many hotels in the past and never seen a bar that closed at 11pm. The room service also closes very early. After our show ended on Saturday evening we could not find parking and had to park in the back and walk around to the front in the dark. In Albuquerque this is dangerous! This hotel does not have enough parking and a bus was parked sideways to take up several spaces. When checking out the clerk did not say one word, didn't ask about our stay or even smile. We will not be back to this hotel and we visit Albuquerque several times a year.
October 9, 2014
Rated 4.0 out of 5.0 by dechos Free Breakfast
Like the free breakfast, should be extended for family stays as well
October 7, 2014
Rated 5.0 out of 5.0 by Grasshopper72 Great place to stay
This is a great place to stay. The rooms are very large and very comfortable. Beds are nice with very nice bedding. I feel like everything is very clean and I am really picky. Would recommend to anyone.
October 2, 2014
Rated 1.0 out of 5.0 by NOR26 Terrible customer service
Right from check-in there were problems. Bill was wrong, front desk staff not helpful.
Balcony outside room not clean. Terrible service in both bar and restaurant.
October 2, 2014
Rated 4.0 out of 5.0 by Joedaddy Good views
I really liked this hotel, the views were good of the Sandia mountains and it was close enough to anything that you would need like eating establishments and shopping.
September 29, 2014
Rated 4.0 out of 5.0 by jack5291 Good nights sleep
Nice hotel nice comfortable bed. Like most Holiday Inn hotels the desk chair is always too short and will not adjust up far enough.
September 29, 2014
Rated 4.0 out of 5.0 by Mamma Mia1 Comfort of Room
The room was great. Love getting my paper in the morning at my door as well as the bill on my last morning to save time. Pillow are horrible
September 28, 2014
Rated 5.0 out of 5.0 by luna_y_sol91 Great facility
Classy place. Fantastic bar! Rooms were beautifully appointed. Excellent views. We had a great visit!
September 25, 2014
Rated 4.0 out of 5.0 by Lucy Mae Great Location with a Balcony including Views!
Enjoyed my stay very much. The front desk peeps need some training in manners. But the rest of the hotel staff made up the difference and were very pleasant and helpful! Would stay again!
September 24, 2014
Rated 5.0 out of 5.0 by professor-dog outstanding staff
There was an issue with the computer system that controlls the key entry system. However the staff did an outstanding job of overcoming that through excellent customer service, which included but was not limited to escorting me back to my room each time I needed to get in, and doing so in a most courteous manner.
thank you for great customer service.
September 21, 2014
Rated 5.0 out of 5.0 by pwgoodman39 Excellence in Albuquerque
The Crowne Plaza in Albuquerque was an experience in excellence. A condition I have come to expect from this Brand; and I was not disappointed.
The staff from start to finish was a model of efficiency and the right amount of concern and friendliness.
The room was very comfortable.
My business trip went well due to the quality sleep I had. I woke up refreshed. I enjoyed the sleep amenity and believe it was helpful.
It was a very pleasant stay and when in Albuquerque again I will be staying at this location.
September 20, 2014
Rated 3.0 out of 5.0 by rin b Nice place to sleep
sleep experience was good, but had problems with electrical switches in bathroom and near the bed. don't know if i would recommend for friends, when asked to correct the first mistake, staff became unfriendly
September 19, 2014
Rated 5.0 out of 5.0 by Nugedawg Best Hotel in NM
I enjoyed my stay greatly. Other than the local TV channels being fuzzy it was the best hotel I have stayed at this year. When I am back in Albuquerque later this year I will stay here again. GREAT FRONT DESK TEAM!!!!!
September 19, 2014
Rated 5.0 out of 5.0 by TX Roadwarrior Friendly, caring service and comfortable room
While not much to look at from the outside, the interior is lovely. The staff cares about your stay and is quite friendly. The room is nice and is easy to work in and there are several in-room amenities. And the location is convenient to most corporate locations.
September 18, 2014
Rated 5.0 out of 5.0 by Sherie m Hotel
My favorite Holiday Inn location! Food is excellent!!!
September 17, 2014
Rated 4.0 out of 5.0 by Bert123 Reasonably good
This hotel is in a noisy area, and the facility (especially the pool area) seems a bit dated. The absence of a safe in the room seemed unusual these days. However, the room was clean and reasonably well appointed, and the staff were helpful and friendly.
September 16, 2014
Rated 5.0 out of 5.0 by Mike and Sue would stay again
This was a very inviting hotel: from the lobby to the desk staff right up to the guest room. Every thing was very clean .
Our only problem was trying to book online with our IHG membership which never worked throughout our vacation, but the staff took our card at check-in and assured us we would be credited with our points.
The staff was very helpful with everything.
Would definitly stay here again.
September 16, 2014
Rated 5.0 out of 5.0 by CaiArm excellent hotel in outstanding chain
We have stayed in two Crown Plaza hotels with IHG poihts and have been happy in our experience at both. We regularly stay in IHG hotels and recommend them all. Crowne Plaxa is our favorite choice.
September 13, 2014
Rated 2.0 out of 5.0 by Lawyer057 Room had not been inspected
There were no toiletries in the bathroom at all. No soap or shampoo. The television was not connected to any source of power -was completely nonfunctional. The air conditioner periodically blasted cold air right over the bed, and the wall control would not allow me to change the temperature setting. Lastly, there was a screw very obviously loose in the shower fixture, which impaired it's function.
September 12, 2014
Rated 4.0 out of 5.0 by Tax Lady Comfortable bed and good sized room
Very nice room and lots of parking on the side of the hotel where our room was.
September 1, 2014
Rated 5.0 out of 5.0 by clayhead Best room ever!!!
Have stayed in hotel rooms more than ever this summer (almost three weeks worth). This room was outstanding!!! Why haven't we stayed in a Crowne Plaza before?! We certainly will again. So clean, so quiet, so comfortable, so beautiful, so attentive to every need. Thank you, thank you, thank you!
August 30, 2014
Rated 5.0 out of 5.0 by TVC213 Fantastic
From start to finish, you are well taken care of at this hotel. The front desk were quick, accurate, and provided a complimentary upgrade for me because I was a Platinum member.
The room was clean, updated, and most importantly- quiet. It is an older hotel but they have done a good job to keep it from looking tired and dated.
We went to both the Steakhouse bar and the Crowne Plaza bar in the hotel. Both bartenders were fantastic. I forget her name but the bartender in the CP bar was friendly and quite a speedy worker. She had about 20-25 people and she never made anyone wait. The Steakhouse is nice as well, it is quieter and the food is wonderful.
The location is convenient to both I-40 and I-25. But, don't be worried, its location to the interstates does not mean it is loud, quite the opposite.
We had one little glitch while we were there but the Hotel Manager not only handled it but went above and beyond to make sure we were satisfied. She was amazing, a true asset to this hotel.
I will without hesitation recommend this hotel to anyone who visits Albuquerque. My wife and I look forward to many more stays here.
Thank you for making our stay a positive one.
August 29, 2014
Rated 5.0 out of 5.0 by jlucero confortable bed
got a great night sleep, would recomend staying on this property
August 28, 2014
Rated 4.0 out of 5.0 by farmer55 Friendly staff
The hotel was comfortable, full-service, clean and had very friendly staff. The only problem encountered was that I booked two adjoining rooms and when I got there they were not available.
August 26, 2014