Rated 3.8 out of 5 by 85
Rated 3.0 out of 5.0 by Barb30 Poor service
I stayed here twice in one week. Once on way driving east to visit family and again on my way back home. I had reservations for the trip out so I had no problem. I then stayed there on way back without a reservation. Of course the cost was $10 more per night without the reservation. Nothing was said about a hold of greater then the amount of the cost of the nights stay and I did not expect a hold of greater then the nights stay on my credit card since I did not have one the week prior. The next morning as I checked out I checked my temp charges on my credit card on my cell phone and saw the additional amount. It is not that it was such a big issue as many hotels do that but since they did not do it the week prior and certainly did not tell me they were doing it. If they had told me, when I checked in and before going to sleep I could have transferred money to the credit card to cover gas. But without the warning I was unable to do so. I do not recommend this hotel for this reason.
November 21, 2013
Rated 4.0 out of 5.0 by Travelerks Great Staff Rooms Need Updates
We visited and stayed in Albuquerque on our way to Arizona and then chose to return to the Holiday Inn Express, on our way back from Arizona. Each time we were greeted by a friendly and knowledgeable Staff Member. By far, the Breakfast was among the best we had on our trip, and the Hostesses of the Breakfast Area were very nice.
The rooms are a bit dark and the baths were dated. The beds were fine and the television was easy to see and had a reasonable volume control. The temperatures were good in the room, but there is a sign on the heating/cooling unit that rattles and did make it difficult to get to sleep.
The parking lot was pretty dark as well, and we did have a bit of an uncomfortable encounter with a woman looking for money in the parking lot, but Staff immediately sent security out to remedy the situation. We would stay again, and would recommend the hotel to others.
November 15, 2013
Rated 5.0 out of 5.0 by lambchop519 Road trip
Front desk service was great, gave us a good recommendation for dinner and greeted us professionally. Room was very clean and well appointed. Good connection to the internet and nice flat screen TV.
November 15, 2013
Rated 4.0 out of 5.0 by Mudsack Good Hotel, room for improvement
Staff were efficient, friendly and helpful. Nothing but the highest marks there.
The bed was comfortable, though the pillows are a bit small.
Suggestions for improvement. Water softening. The hard water is VERY noticeable. Exhaust vents in the bathrooms would be a useful improvement.
Otherwise...I've stayed there before and will again if life again takes me through Albuquerque.
November 10, 2013
Rated 3.0 out of 5.0 by Travelerks Great location
Loved the location right off I40.
But the coffee was cold and the fitness center didn't open until 530am. As a traveler that was 730 my time, which was too late. It needs to be open 24hrs.
November 8, 2013
Rated 2.0 out of 5.0 by dpires disappointing stay
We love Holiday in express but this was our least favourite hotel the rooms are dated, difficult to get to especially for a handicapped individual.
The breakfast was terrible most of the food trays were empty, when they did bring more the eggs were watery and the sausage hard...
We have stayed in a bunch of Holiday inn Express locations this is the first time I was very disappointed...
November 6, 2013
Rated 2.0 out of 5.0 by vickialamo Plastic mattress covers
Slept hot because of the plastic bed covers. Also, the bottom sheets rode up the sides of the bed in the middle of the night so we were partly sleeping right on the plastic. terrible. Will not be using Holiday Inn again soon. On this trip we slept on plastic in three Holiday Inns.... enough already.
October 24, 2013
Rated 4.0 out of 5.0 by Traveler1999 great location
This is a convenient location for a night stay when traveling I-40. Staff friendly and helpful. Rooms clean.
October 22, 2013