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Rated 3.9 out of 5 by 208 reviewers.
Rated 3.0 out of 5.0 by One night stay Hard to locate. Non-smoking room with cigarette burn in carpet beside bed. August 11, 2014
Rated 5.0 out of 5.0 by Great service and room. As always we had a very comfortable experience at HIE. Great room and value for services received. August 6, 2014
Rated 4.0 out of 5.0 by Conveinant It was a pleasant experience. I had no problems. I am travelling with a service dog and I had no problems. August 4, 2014
Rated 3.0 out of 5.0 by The sheets on my bed kept coming off during the night as well as the matress cover. The quality was less than expected for a Holiday Inn Express. The bed was not comfortable and the sheets did not fit the bed therefore they came off during the night. Also, the mattress cover did not fit and so I ended up with a knot in the middle of the bed all night. When I told the front desk all they said was "okay". The eating area was way too small and the tables way too close together. Sorry, I do not usually complain, but rooms are not cheap and I don't think I should have to sleep with rumpled bed covers. August 4, 2014
Rated 1.0 out of 5.0 by Awful experience! If you like roaches for room guest, then this is the place. Not at all up to the standards of Holiday Inn Express. Like an old motel. Made reservations 3 hours out of city so I did not know ahead of time what we would be in for. Way, way overpriced compared to other chains in the area. We had to take our luggage back to the car I was so afraid of bugs getting into them. No help on complaints to desk clerk she said manager was not available. Desk clerks not friendly on check in or out! Will definitely not stay here again and will make me think twice about blindly making a reservations for a location I am not familiar with. When I made the reservation I gave my name and my husband's name so they could use our IHG rewards number, clerk did not do this and I was so tired at the time I did not pay attention to the name they used so no credits! August 2, 2014
Rated 1.0 out of 5.0 by Awful! First let me say that we were warned that the only room available was a Smoking Room. However, it smelled like they never ever cleaned the room! This was a motel-type property with room entrances from the outside and the property definitely needs some TLC. The beds were not comfy at all, the decor was dark and dingy, but the worst was the stale smoke odor! Then again, there was the giant bug in the room. I took a picture and showed it to the clerk at the front desk when complaining about the horrible smell of the room. She said "Well, the manager isn't here now so there's nothing I can do about it." Also, we were so spoiled by the breakfast staff member at the Riverwalk location (she needs to do the training for Holiday Inn) that Jolanda was a complete disappointment. We didn't even get a response when we said "Good Morning!" July 29, 2014
Rated 1.0 out of 5.0 by Needs a lot of improvement Beds were terrible. Room was extremely small and cramped. Had to go to the desk for towels. The only good thing was the breakfast. I would not stay there again. July 28, 2014
Rated 5.0 out of 5.0 by guarantee of quality facility, room, furnishings, pool area, breakfast, and staff all great quality..providing comfort July 27, 2014
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